Price
Our Heat Shop Air Conditioning Review found that the business offered great value in terms of their installations and repairs. The Heat Shop’s prices offered consistently good value across their range of services when compared to our other top 5 companies in the Geelong area.
We found that The Heat Shop did not offer any business specific deals, though their prices were quite competitive from the start. Our review team did find, however, that The Heat Shop were able to offer volume discounts when completing larger jobs and are completely open to price matching quotes from other installation companies if the quote details are the same. These options can be furthered queried and explained with the quotation team at The Heat Shop.
Ranked in terms of cost effectiveness against our other top 5 air conditioning installation companies in the Geelong region, the below graph shows our Heat Shop Review ranking of the business. Our team gave the air conditioning installation Geelong company, a 5 out of 5 for general cost effectiveness, making them our top-rated business when compared to our other top 5 local air conditioning installation companies. The Heat Shop offer excellent value for money and extremely cost effective deals.
Quotation system
The Geelong based air conditioning company, The Heat Shop provide their customers with free on-site quotes and free fully digitalised quotes that contain a clear run through of all relevant information pertaining to the job.
Our Heat Shop review made note that the companies quotations were both detailed and clearly set out, making them very user friendly. Their quotes covered all important points and included recommendations for specific models and brands. When discussing quote details, the staff at The Heat Shop came across as very friendly and eager to assist with further enquiries. The company do not offer initial quotes over the phone and prefer a digital method where they can see pictures or floorplans.
The image below shows the quotation form accessible via The Heat Shop’s website. The form is quick and easy for customers to navigate and incudes a file attachment setting where customers can upload supporting documents such as photos or floor plans.
( Source: https://www.heatshop.com.au/ )
Financing
Through our Heat Shop Review, we found that the Geelong based air conditioning installation company do not offer financing options to their customers and require customers to fully pay for the installation work upon completion of the job. The Heat Shop are able to discuss specifics about payment requirements and costs with customers during the initial quotation process and discussion.
Customer Service
Our Heat Shop Air Conditioning Review team discovered through multiple interactions by email and phone that the business offers high levels of customer service. The Heat Shop demonstrate great levels of responsiveness and approachability though these forms of communication. The staff at the Geelong based air conditioning installation company were found to be always friendly and eager to assist with enquiries over the phone and through email.
Through our investigation our Heat Shop Review team found they respond to online enquires fairly quickly and clearly. The business seeks to create solutions efficiently and effectively through their prompt communication style. With over 30 years of industry experience the staff and technicians are extremely knowledgeable and able to resolve enquires quickly.
The image below gives an example of one of the many positive customer testimonials on Geelong based air conditioning installation company The Heat Shop’s website.
( Source: https://www.heatshop.com.au/ )
The graph below displays our Heat Shop Review ranking of the air conditioning installation Geelong business, showing an 8 out of 10 for customer service satisfaction in both phone and email enquiries. These ratings place The Heat Shop at an equal second in both categories, when compared to other top 5 air conditioning installation companies based in Geelong.
The general medium response rates created when replying to initial email and to quote enquiries of our top 5 Geelong companies are displayed in the below graph. The graph shows that The Heat Shop commonly acknowledge initial email requests within 24 – 48 hours and deliver quotes to customers also within 24 – 48 hours of the initial request. This rate placed The Heat Shop at equal second place when compared to the Geelong air conditioning installation market.
The imagery below gives a visual indicator of the general rating of our top 5 installation companies in Geelong based upon their customer service and response time. The Heat Shop received a 4 out 5 for customer service and were given a ‘fast’ rating for response time. This rating places The Heat Shop as our number 1 company among other top 5 air conditioning installation companies in Geelong.
Product range
Our Heat Shop Air Conditioning Review found the Geelong based air conditioning installation company have a preference for Dakin in their installations, though they are able install and work with a wide variety of brands such as Hunt Heating, Toshiba, Bean, Fronius, Apricaus, Rehau, Brivis, Devi, Immergas, and Nobo.
The below image, taken from The Heat Shops website, shows an example of some of the brands they install and work with.
( Source: https://www.heatshop.com.au/ )
Technical expertise and experience
The air conditioning installation Geelong company, The Heat Shop was established in 1985 and are now an industry leader in the area with over 30 years of experience. Our Heat Shop Air Conditioning Review found that the company offered premium technical expertise and knowledge. Their technicians are highly qualified with a wealth of industry experience and are therefore able to assist with creating the best suited installation solution for their customers.
The Geelong based air conditioning installation company, The Heat Shop offer a 5-year workmanship warranty on their installation, meaning labour is guaranteed for 5 years post installation, offering their customers peace of mind. Furthermore, The Heat Shop have the ARA tick of approval giving them a licence to handle refrigerants, which is an essential in the air conditioning installation industry.
Giving both commercial and residential offerings, The Heat Shop is able to complete their services in rural areas surrounding Geelong and they are able to install in apartments.
( Source: https://www.heatshop.com.au/ )
Overall, we found in our Heat Shop review that the company were able to perform consistently well across all major classifications, making them our top-rated Geelong based air conditioning installation company. With an abundance of technical knowledge and experience, The Heat Shop offers premium services and excellent customer service.
Our Heat Shop review team gave the company an overall rating of 4.5 stars out of 5 and have deemed them the best quality and value Geelong based air conditioning installation company.
