Air-Care Air Conditioning Review

Air-Care Air Conditioning is a Gold Coast-based air conditioning company, specialising in commercial and residential air conditioning and offers the installation, maintenance and repair of air conditioning systems. Established in 1988, the Air-Care Air Conditioning team consider themselves to be the Gold Coast air conditioning experts, catering to most air conditioning needs and systems such as split systems, ducted systems, reverse cycle and commercial HVAC systems. A review of the Air-Care Air Conditioning company was conducted by our Air-Care Air Conditioning review team, focusing on a number of important factors considered essential to a successful air conditioning company. The results from this review placed Air-Care Air Conditioning just outside of the top 5 air conditioning installation companies in the Gold coast area.

The Air-Care Air Conditioning has been operating on the Gold Coast, since 1988 and appears to have built a solid customer based and good industry reputation. Located on the southern end of the Gold Coast in Burleigh Heads, the company services the local Gold Coast area and from Tweed heads through to Logan areas. The Air-Care Air Conditioning offers a professional and skilled team that provide installation, maintenance and repair services to their customers, with weekend availability for installations at additional costs. They also offer a 3-year installation warranty on their workmanship and a 12-month warranty on their repair workmanship. Their extensive industry experience, products and service features, reflects their understanding of the air conditioning needs of Gold Coast residents.

Air-Care Air Conditioning Review installation guarantee graph

The Air-Care Air Conditioning review found that this Gold Coast-based installation company offers some great features and services. One such feature is a 24/7 air conditioning breakdown and emergency service, where the Air-Care Air Conditioning team aim to be with customers within 4 working hours. The company also offers their own fully functional showroom with examples of every type of air conditioning system available. The showroom also allows customers, designers or architects to visit and make choices based on their own physical experience. Customers can actually hear the noise levels of air conditioners and feel the efficiency of the units. There are also examples of the types and quality of installations performed by the Air-Care Air Conditioning team. The company also prides itself on being able to supply and install leading brands of air conditioners as well as repair any type of air conditioning brand, even if not installed by Air-Care Air Conditioning.

The Air-Care Air Conditioning team are open to discussing pricing matching of competitor’s quotes and to offering volume discounts. They are happy to discuss and compare competitor’s quotes and negotiate a discount when buying and installing multiple units. These pricing options are on a case to case basis and at the discretion of Air-Care Air Conditioning management.

The Air-Care Air Conditioning however does not offer the supply and installation of all types of heating and cooling solutions, like hydronic and steam boiler systems. They also have slower than average response times to emails and online inquiries, than other Gold Coast-based air conditioning installation companies. Air-Care Air Conditioning provides weekend installations at additional costs and do not advertise manufacturers specials or promotions on their website. Air-Care Air Conditioning also do not use social media, like Facebook to promote their company, which most air conditioning companies on the Gold Coast area do.

The Air-Care Air Conditioning review found a high level of ratings of customer reviews and testimonials for Air-Care Air Conditioning, both on their own website and on other online sites, such as Google and TrueLocal. These reviews and testimonials reflected a high level of positive feedback regarding Air-Care Air Conditioning’s technical and customer service standards.

Established in 1988, the Air-Care Air Conditioning team consider themselves to be the Gold Coast air conditioning experts, catering to most air conditioning needs and systems.

Price

Air-Care Air Conditioning stock and install high quality leading brands of air conditioners at a standard or slightly higher market pricing. They are definitely not the cheapest option in the Gold Coast-based market; however they offer good quality products, the technical knowhow and a good solid customer service level.

Air-Care Air Conditioning pricing is however a little inflexible, with not a lot of beneficial options. Air-Care Air Conditioning has no formal financing plan or option for their customers. Price matching of competitor quotes is considered on a case to case basis and is at the discretion of the Air-Care Air Conditioning management. With volume discounts, for customers purchasing multiple units at one time, this depends on the number of units purchased and again the decision is at the discretion of the Air-Care Air Conditioning management.

For manufacturer’s specials or promotions, the Air-Care Air Conditioning team will advise the customer at time of purchase if there are any. It is then up to the customer to access and redeem these promotions. Air-Care Air Conditioning team do not advertise specials or promotions on their website.

As part of our review process, air conditioning installation companies are assessed on their cost effectiveness and compared against similar companies in the Gold Coast market. The cost effectiveness rating results for the top 5 air conditioning companies in the Gold Coast area are presented in the graph below. Our Air-Care Air Conditioning review gave the company 3 out of 5 stars for their cost effectiveness, rating them lower than our top 5 air conditioning companies in the Gold Coast area.

Air-Care Air Conditioning Review cost effectiveness graph

Quotation system

Our Air-Care Air Conditioning review found that customers can contact Air-Care Air Conditioning, via phone, email or by using their online inquiry form on their website. Quotes were obtained through all three of these methods, with the phone being the easiest and quickest way to receive a quote from the Air-Care Air Conditioning team. Our review team were able to speak to a knowledgeable sale team member immediately after phoning, who asked probing questions about the customers’ needs. The Air-Care Air Conditioning team like to see house plans or be given specific space dimensions before providing a comprehensive quote, as seen in the image below. For any potential customers, so it would advisable to have those documents or details ready before contacting Air-Care Air Conditioning to ensure to receive a quote quickly.

Air-Care Air Conditioning Review contact for quote
( Source: https://caregroup.com.au/service-area/ )

Our review team found that using the email system or the inquiry form was a slower way of obtaining a quote from Air-Care Air Conditioning, generally taking more than 4 days to receive a response or a quote. Customers can email the company directly by the email address or inquiry form both found at the contact page of the website.

The inquiry form, as shown in the image below, is found on the Air-Care Air Conditioning website. The form is relatively simple and uncomplicated form and similar other online forms found on the websites of the other air conditioning installation companies in our Gold Coast-based top 5. The form asks for personal details, with a space for a detailed message, place to upload plans and check boxes to select the service request type. Quick and easy, this form may also attract potential customers at Air-Care Air Conditioning, by not deterring them with a detailed or time consuming form.

Air-Care Air Conditioning Review online form
( Source: https://caregroup.com.au/contact-us/ )

As with most of our top Gold Coast-based air conditioning companies, our review team recommends to call to follow up on an email inquiry with a phone call to ensure to receive a quote in a timely manner. The quickest and more efficient way to receive a quote found by the Air-Care Air Conditioning review team was just call directly to speak to the Air-Care Air Conditioning team.

Also again, as with most Gold Coast-based air conditioning installation companies, the company’s quotes are subject to change and are based on a free onsite assessment.

Financing

Our Air-Care Air Conditioning review found that this company does not have any formal financing solutions nor does it offer instalment payments, which is similar to some of the other Gold Coast-based air conditioning installation companies.

Customer Service

Our Air-Care Air Conditioning review team rated this Gold Coast-based air conditioning installation company with an average level of customer service. They were found to be helpful and willing to provide informative responses to questions, even on an initial phone enquiry. The team members seemed very knowledgeable and experienced with a comprehensive understanding of the air conditioning industry. However, the customer service specifically in regards to email response times, was quite slow.

Our review team explored the customer service performances of the Gold Coast-based air conditioning installation companies in our top 5, focussing on phone and email communication and customer service, with their findings displayed in the graph below. Our Air-Care Air Conditioning Review rated this Gold Coast-based company with lower than average scores in both modes of contact, scoring Air-Care Air Conditioning 7 out of 10 for their response to customers’ phone enquiries, and 4 out of 10 for responses to customer requests via email correspondence. The phone score ranked Air-Care Air Conditioning in a comparable position for customer service in the phone category to 2 of the top 5 Gold Coast installation companies, and lower than the other top 5 air conditioning installation companies in the Gold Coast area in comparison to the customer service satisfaction achieved by email. The graph below shows the customer service scores for our top 5 air conditioning installation companies in the Gold Coast area.

Air-Care Air Conditioning Review customer service graph

Air-Care Air Conditioning establishes a good rapport with their customers, phones calls are generally answered knowledgeable team members who can answer technical questions and give general industry and company information. This Gold Coast-based air conditioning installation company prefer customers provide house plans or space dimensions when discussing their air conditioning needs and before providing a quote. The staff members at Air-Care Air Conditioning were friendly and polite to answer questions to the best of their ability, by phone or online.

The graph below compares our top 5 Gold Coast-based air conditioning installation companies on their response times: specifically, their response time to a customer’s initial email request, and then how long it normally takes to send a prepared quote. Our Air-Care Air Conditioning review found that the Gold Coast-based company had a lower than average rating in both email response time categories. Our review team found that they were one of the slower companies to acknowledge an initial email enquiry, generally responding after 4 day of receiving the request. Their response rate in providing customers with a quote again was very slow again, with the process on average taking more than 4 days. These rates ranked Air-Care Air Conditioning as one of the slower companies in relation to response speed, in comparison to the other top 5 air conditioning installation companies in the Gold Coast-based industry.

Air-Care Air Conditioning Review time response graph

Our Air-Care Air Conditioning Review gave the Gold Coast-based company an average score of 2.75 out of 5 for its overall customer service performance, a relatively low result when compared to the air conditioning installation companies in our Gold Coast-based top 5.

Prior ccustomers of Air-Care Air Conditioning consistently rate their experience and service satisfaction highly on Google and True Local reviews. This is evidence that customers generally have positive interactions and experiences with this company. The customer testimonials presented below, are from the Air-Care Air Conditioning website, reflecting positive experiences with the company, their customer service, technical knowledge and quality of work.

Air-Care Air Conditioning Review customer testimonial 1
( Source: https://caregroup.com.au/ )

The following customer testimonial is from the Google page website and reflects a very happy customer, clearly impressed by the customer service he received from Air-Care Air Conditioning.

Air-Care Air Conditioning Review customer testimonial 2
( Source: https://www.google.com.au/search?q=air+care+gold+coast&oq=aIR+cARE+GOLD+COAST&aqs=chrome.0.0j69i60l3j69i64.12724j1j4&sourceid=chrome&ie=UTF-8#lrd=0x6b910301d2dd6633:0x15fc518f6654266,1,,, )

 

Product range

Air-Care Air Conditioning review found that the company works with a few well known and leading brands of heating and cooling solutions, including Daikin, Braemar, Actron Air, Seeley, Mitsubishi, Panasonic, LG, Fujitsu, Carrier, Kelvinator, Email and Trane, with some presented in the image below from the Air-Care Air Conditioning website. The Air-Care Air Conditioning team stand behind the brands that they install and are proud to install these quality brands, which comply with Australian standards.

Air-Care Air Conditioning review brands
( Source: https://caregroup.com.au/air-conditioning/)

Technical expertise and experience

The Air-Care Air Conditioning website proudly acknowledges the company’s long history in the industry, being in operation for over 30 years. This is an impressive achievement for any company and reflects Air-Care Air Conditioning high level of industry experience and quality of service. Air-Care Air Conditioning team are fully qualified, insured and are up to date with the latest technology and tools. They pride themselves on being experts in the air conditioning industry; see the image from their website below. Air-Care Air Conditioning stands behind their fully certified and highly experienced team.

Expert team offered by Air-Care Air Conditioning review
( Source: https://caregroup.com.au/contact-us/)

 

Air-Care Air Conditioning can perform installations, maintenance and repair of a wide range of air conditioning systems, offering a 24-hour emergency breakdown service, who aims to be with customers within 4 working hours. They are fully licensed and certified technicians, with vast experience. So sure of their technical abilities, the Air-Care Air Conditioning team guarantee all of their repair work for one year and pride themselves on having a high success rate in repairing faulty units on their first visit.

Air-Care Air Conditioning offer a standard 5-year manufacturer’s warranty on air conditioning products and a 3 year installation warranty their air conditioning installation workmanship. Their installation warranty is competitive in regards to other Gold Coast-based air conditioning installation companies in our top 5, with other companies offering a 1 year or 5-year warranty on installation workmanship.

Installation guarantee graph by Air-Care Air Conditioning review

In summary, Air-Care Air Conditioning is a large, long running company with over 30 years’ industry experience in the Gold Coast area. Our Air-Care Air Conditioning review found the company easy to deal with, with friendly and polite customer service. However, the company did not have the cheapest or the most flexible pricing options for its customers. The company does however provide a 24 hour breakdown service, which customers can receive emergency services whenever they need. Air-Care Air Conditioning also offers a large and impressive air conditioning showroom, where customer can see and experience different types and models of air conditioners for themselves.

In our Air-Care Air Conditioning review, a comprehensive range of factors considered to make an air conditioning company successful were assessed including cost effectiveness, customer service and the range of services offered. These factors were reviewed for Air-Care Air Conditioning and the results were compared with the other Gold Coast-based air conditioning installation companies in our top 5. With this in mind, our Air-Care Air Conditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, which placed them just outside the top 5 air conditioning installation companies in Gold Coast.

Compare Air Con comparison table for Air-Care Air Conditioning review

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