Air Supply Air Conditioning Review

The Gold Coast Based air conditioning installation company, Air Supply have over 20 years of industry experience and offer high quality air conditioning services and repairs. As a family run business, Air Supply have a focus customer service and support. Operating in the Gold Coast and surrounding areas, our Air Supply Air Conditioning review found them to be one of the longest running businesses from our recommended top 5 air conditioning installation companies in the Gold Coast.

Air Supply Air Conditioning offer a quality family run service with over 20 years of experience and have a strong focus on customer satisfaction.

Price

Our Air Supply Air Conditioning Review found that the company offer fairly reasonable deals and value when compared to their competitors in the Gold Coast area. We found that the Gold Coast Based air conditioning installation company offer cash back deals from time to time and offer promotions on products such as Peak Smart, which is an addition they can install to preserve energy on your air conditioning.

Our Air Supply Air Conditioning review team found that the business doesn’t offer volume discounts on their work and they do not price match their quotes.

The graph below ranks air conditioning installation Gold Coast companies based on their cost effectiveness. The graph rates our top 5 companies in the Gold Coast region and our Air Supply Air Conditioning review team found Air Supply placed with a 3 out of 5 for cost effectiveness. This ranking place them in fifth place when compared to their our other top 5 companies for cost effectiveness. We note that this was still a relatively good score when compared with the rest of the air con market in the Gold Coast.

Air Supply Air Conditioning review team's graph about relative cost effectiveness

Quotation system

At Air Supply Air Conditioning, quotes are generally provided within 48 hours of the original enquiry and the team come across as eager to help. The Gold Coast based air conditioning installation company offer quotes through email or phone and also have free on-site quotes available. Our Air Supply Air Conditioning review team found the quotation system to be quick and easy to understand. With their quotes, the company offer follow up emails asking if you would like to continue with the offer and this email is inclusive of their current promotional material.

The quotes provided by the company are laid out very simply, making the information easy to understand and user friendly. The quote is itemised and includes sections on the product description, payment breakdown and warranty information.

The quotation system Air Supply follow is a very flexible system. The Gold Coast Based air conditioning installation company are willing to adapt quotes and change specifications within the quote to suit the customer. Furthermore, the company will offer follow ups to enquire about any further needs within the service and features the customer desires.

The below image originates from Air Supply’s website and it shows their customer enquiry form. The form is easy to navigate and offers a space for both general or specific enquires.

Air Supply Air Conditioning review customer online form
( Source: http://www.airsupplyaircon.com.au/ )

Financing

Our Air Supply Air Conditioning Review team found that the Gold Coast based air conditioning installation company did not offer financing options to their customers. Air Supply require a 50% deposit from the customer before work takes place and require the rest of payment upon completion of the service.

Customer Service

Our Air Supply Air Conditioning Review team found the businesses customer service to be impressive, with over 20 years of experience, the staff were both professional and friendly in their interactions. The Gold Coast based air conditioning installation company is a family run business and their employees came across as very polite and helpful. Our team were able to speak to someone immediately on the phone who was able to answer various questions in a clear and concise manner. Furthermore, the email address of the business and their online enquiry form are easily accessible via the company’s website. Our review team found that Air Supply replied promptly to emails and enquiries.

Our Air Supply Air Conditioning Review found that the general level of customer service supplied at the company was high when compared to our other top 5 air conditioning installation companies in the Gold Coast

The graph below displays our rating of the top 5 air conditioning installation Gold Coast businesses. The graph depicts Air Supply as having an 8 out of 10 for satisfaction with customer service both through online and phone enquiries. Our review teams ranking places Air Supply at an equal second place in both categories when compared to other top 5 Gold Coast based air conditioning installation companies.

Air conditioning installation Gold Coast graph focusing on content from our Air Supply Air Conditioning review

The below graph illustrates the initial email and quote request times generated by Air Supply Air Conditioning. The graph shows that Air Supply generally have a high response rate when it comes to acknowledging initial email requests within 24 – 48 hours and provide a full quote for customers also within 24 – 48 hours. Compared to the Gold Coast installation market Air Supply have a fairly good response rate.

Air Supply review graph on responsiveness

The image below depicts some examples of positive customer testimonials advertised on the Gold Coast Based air conditioning installation company, Air Supply’s website. These comments offer an indication of their work.

Customer testimonial from our Air Supply review
( Source: http://www.airsupplyaircon.com.au/ )

Our Gold Coast comparison page has provided the image below, ranking response time and customer service ratings of our top 5 gold Coast based companies. Our review team has given air supply a 4 out of 5 for customer service and response time, placing them in second when compared to our other top 5 companies in the area.

Air Supply Air Conditioning review customer service ratings

Product range

Our Air Supply Air Conditioning Review found the company offer multi systems, ducted cooling, split systems, reverse systems and inverter systems. However, they do not offer ducted heating, evaporative cooling, hydronic and boiler. Our review team found that the Gold Coast Based air conditioning installation company, Air Supply do not recommend any specific brands for installation, but their most frequently used brands are Fujitsu, Mitsubishi Electric and Panasonic.

Taken from the Air Supply website, the below image shows one of the Panasonic system units that Air Supply are able to install and repair for the customers.

Air Supply Air Conditioning review brands that can be installed
( Source: http://www.airsupplyaircon.com.au/ )

Technical expertise and experience

With over 20 years of industry experience, our Air Supply Air Conditioning Review found the Gold Coast based air conditioning installation company to have high levels of technical expertise and experience. Air Supply offer installation, services and repairs for various brands of air conditioning units, along with a 12-month warranty. Their warranties include for 30 days post repairs and 12 months post installation.

Air Supply cover both commercial and residential properties and are able to work with apartments. They service the Gold coast and surrounding areas and are able to travel rurally for jobs, however, they would charge for travel time and suggest it may only be worth it for larger projects.

Furthermore, Air Supply have the ARC tick of approval that allows them a licence to handle refrigerants, which is essential in the air conditioning industry.

 

Additional image found by Air Supply Air Conditioning review team
( Source: http://www.airsupplyaircon.com.au/ )

In conclusion, Air Supply Air Conditioning is one of the longest running air conditioning installation companies in the Gold Coast. They have high standards in terms of customer service and have a dedicated team that are able to offer quality service across both commercial and residential projects.

Our teams overall rating taking into account all the above factors, gives Air Supply Air Conditioning a 4 out of 5 stars when compared to the top 5 air conditioning installation companies in the Gold Coast region.

Air Supply Air Conditioning review star rating

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