Price
The Gold Coast based company, Cold Front Air Conditioning offer reasonable prices on their installations when compared to their competitors. Their quotes fall generally in the medium range for the services offered, however our Cold Front Air Conditioning Review found that if a quote is provided, the business can offer price matching if the quote is the same installation. Additionally, the business can offer volume discounts on labour if the labour performed is of a simple manner.
The Gold Coast based air conditioning installation company occasionally offer business specific deals; however, their general offer is usually a cash back offer with the manufacturer. This evolves a manufacturer such a Fujitsu taking a serial number and installation date and then giving the consumer cash back. Cold Front can help you access this service, however they do not assist in completing the process.
The graph below outlines how companies rank in terms of cost effectiveness for the top 5 Gold Coast based air conditioning installation companies. Our Cold Front Air Conditioning Review team found the businesses cost effectiveness to be a 4 out of 5, ranking them an equal second place when lined up against the other top 5 air conditioning installation Gold Coast based businesses.
Quotation system
The quotation system the Gold Coast based air conditioning installation company, Cold Front Air Conditioning follow includes offering a free digital, phone or on-site quote. Before Cold Front provide a more comprehensive quote, they require an on-site inspection to evaluate the space. They are however, able to send out generalised quotes upon enquiry with an estimate of the projected cost. These quotes include two brands of different price points that therefore offer a cost comparison.
Our Cold Front Air Conditioning Review team found the businesses quotations are inclusive of all relevant information and are polite and concise in manner. The quotes offer a general run around of the expenses expected and the staff seem eager to assist with further enquires.
The image below shows the Cold Front Air Conditioning quotation form that can be found on the company’s website. This form is simple and easy to navigate. It allows customers to lodge a detailed enquiry inclusive of all relevant information. The Gold Coast based air conditioning installation company, Cold Front also give an option for customers to include photos or floorplans to assist the company in providing detailed and accurate quotations.
( Source: https://coldfrontac.com.au/ )
Financing
The Gold Coast based air conditioning installation company, Cold Front Air Conditioning are able to offer financing for their installations. The business is a partner with Lombard Finance and offer interest free finance on a line of credit. This involves an application process and specific terms and conditions. Cold Front or Lombard Finance are able to offer further clarification on this process upon enquiry.
The image below depicts the terms of receiving credit through a Lombard credit line, including the terms available and minimum and maximum credit limits with specific interest free terms.
( Source: https://coldfrontac.com.au/finance/ )
Customer Service
Our Cold Front Air Conditioning Review team found that the Gold Coast based Air Conditioning Installation company offers a high level of customer service. We found that staff respond to phone and email enquiries quickly and that their interactions were friendly and welcoming.
Our Cold Front Air Conditioning Review team found when calling to enquire about the service, we were able to speak immediately to an employee over the phone. Furthermore, through multiple test calls it was found that the company was consistently professional in their responses to questions and were friendly and helpful in their manner.
Additionally, the businesses direct email is accessible via their website and this allows for open channels of communication and makes the business feel very accessible to customers.
Our Cold Front Air Conditioning Review found that the employees are professional and take time to fully form their responses to questions. They are extremely helpful and patient in assisting customers with little knowledge in the field and are able to explain operations in a clear and understandable manner.
Through our Cold Front Air Conditioning Review, we rated the company’s overall customer service satisfaction in terms of politeness and general helpfulness, a 7 out of 10.
The below graph demonstrates our Cold Front review ranking of the air conditioning installation Gold Coast business. The graph illustrates an 7 out of 10 for satisfaction with customer service enquiries over the phone and 8 out of 10 for customer satisfaction through their online portals. Cold Front places at an equal second in both of these categories when compared to other top 5 Gold Coast air conditioning installation companies.
The below graph displays the medium response rates generated by Cold Front when replying to email requests and to initial quote enquiries. The graph indicates that Cold Front usually recognise receipt of an initial email request within 2 – 4 days and are also able to provide a full quote within 2 – 4 days of the original request. This response time ranked as a medium result when compared to competitors in the Gold Coast Air Conditioning installation market.
The image below describes each of our top 5 Air Conditioning Installation Gold Coast companies and their ratings in terms of customer service and responsive time. We found Cold Front had an overall 3.8 out of 5 for their standard of customer service, with a medium response rate. A 3.8 out of 5 places the company is the middle of the spectrum when compared to the other top 5 local Air Conditioning Installation Gold Coast companies.
The image below gives three examples of positive customer testimonials from Cold Front Air Conditionings website.
( Source: https://coldfrontac.com.au/ )
Product range
Cold Front Air Conditioning offer installations in both commercial and residential properties and are able to install in apartment buildings. Our Cold Front Air Conditioning Review found that the company install Reverse systems, split systems, multi systems, inverter systems and ducted cooling. However, they do not offer ducted heating, evaporative cooling, hydronic and boiler.
The Gold Coast based air conditioning installation company recommend Daikin as their preferred brand for installation, however they do also install a wide variety of bands such as Jujitsu, Gree, LG, Panasonic, Samsung, Mitsubishi electric and Temperzone. Cold Front offer competitive prices through Daikin and offer it as a high-end option. A more reasonably priced option they also recommend is Braemer.
Technical expertise and experience
The team at Cold Front Air Conditioning in the Gold Coast have been around for over 30 years and offer a wealth of quality industry experience. Our Cold Front Air Conditioning Review found the group was always eager the help find the best fitted solution to the individual. Cold Front’s technicians are experts are installing and serving a wide range of air conditioning systems and can offer a wealth of knowledge on their favoured brands. The Gold Coast based air conditioning installation company also have a refrigerant handling licence (ARC tick of approval) that is absolutely necessary for companies installing air conditioning systems. We did find however that Cold Front does not offer installation warranty on their work, unlike many of their competitors.
( Source: https://coldfrontac.com.au/ )
Ultimately, our Cold Front Air Conditioning Review found the Gold Coast based air conditoning installation company to have a high levels of customer service and experience in the industry. Taking these, and many more factors into account, our team has given Cold Front a 4.5 out of 5 star rating and placed them among our top 5 Air Conditioning installation businesses in the Gold Coast region.
