Deepchill Review

Price

Our Deepchill review found this Gold Coast-based air conditioning installation company to be very competitive and affordable on price. They offer competitive rates on installation of top quality air conditioning units, like Fujitsu and LG, with their pricing are generally comparable to or lower than the average market prices.

The graph below compares our top 5 Gold Coast-based air conditioning installation companies on the factor of cost effectiveness. Our review team found that Deepchill very reasonable and affordable pricing and therefore gave them a rating of 4 out of 5 for overall cost effectiveness, which is an great result when compared to the cost effectiveness of our other top 5 Gold Coast-based companies. This score matches 3 of our top 5 Gold Coast installation companies and rates them higher than 1 of the other top 5 air conditioning installation companies. This rating demonstrates that Deepchill has competitive and strong pricing, which makes the company great on cost effectiveness and value for their customers.

Quotation system

At Deepchill, a customer can receive a quote either over the phone or through an online form. Quotes over the phone are of a general basis and quotes sent via email are more detailed, with a cost breakdown. Customer can use the following links, as seen in the image below on the websites, to reach to the company’s online form. These tab links appear on every page of the Deepchill website.

DeepChill has a simple contact online form as in the image below. The form is quick and easy to fill out and a handy way for customer to receive a response or call back from the company.

The company has an online quick quote or service form for customer to use, as seen partly in the image below. By using either of the above links, customers are redirected to the form. Simple and easy to use, with a space to upload house plans or photos of the space if necessary. Like with most Gold Coast-based air conditioning companies, the quotes are subject to change based on a more comprehensive in home appraisal. It is important to note that Deepchill only offer a free on-site home appraisal for customers that require a new air conditioning system, not for air conditioning replacement/upgrade jobs.

As with most other Gold Coast-based air conditioning installation companies, our Deepchill review recommends customers to follow up any email correspondence or quote request with a phone call to ensure that it was received. Our Deepchill review also found that a follow up phone call can ensure that a quote is received promptly.

Financing

Deepchill has an established formal financing option for their customers, with a third party lending company, Skye finance, as seen in the image from their website below. The Skye finance offers interest free terms to customers, however this subject to finance approval and the stated conditions. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. For more information, customers can contact Deepchill directly or read the terms and conditioning on their website under the “Promotions” tab.

Customer Service

Our Deepchill review rated this Gold Coast-based air conditioning installation company with a standard level of customer service. They are knowledgeable, ask probing questions and are able to provide genuine and direct specific responses to questions, even on an initial phone enquiry. Customers are able to speak with team members who possess a solid industry knowledge and experience, and email responses quotes are simple, clear and easy to understand.

Our Deepchill review explored the customer service performances of the Gold Coast-based air conditioning installation company in comparison to other air conditioning installation companies in the Gold Coast area. The review focuses on two main customer communications methods, email and phone, with the findings of the top 5 Gold Coast-based air conditioning installation company in displayed in the graph below.

With their customer service over the phone, Deepchill displayed professionalism and experience. Their answers were clear and easy to understand, with team members showing a high level of knowledge and understanding. Customers are able to receive a basic quote over the phone.

Our Deepchill review rated this Gold Coast-based company with a high standard of customer service by phone, scoring Deepchill 7 out of 10. This rating was comparable to two of the top 5 Gold Coast- based air conditioning installation companies. The Deepchill review rated the company, an average score 6 out of 10 for their responses to customer inquiries via email. This scores ranked Deepchill’s customer service by email to be lower than the customer service satisfaction scores achieved by our other top 5 air conditioning installation companies in the Gold Coast area.

At Deepchill, phones call are generally answered or put through to knowledgeable people who can answer technical questions and generally ask other probing questions. This Gold Coast-based air conditioning installation company is comfortable in offering their recommendations about air conditioning solutions and brands and provide clear and direct information to customer, whether it is via phone or email.

The graph below compares our top 5 Gold Coast-based air conditioning installation companies on their response times: specifically, how long it takes to respond to a customer’s initial email request, and the time it takes normally to respond with a prepared quote. Our Deepchill review found that the Gold Coast-based company were slow in both categories. Their email response times are considered slow as they generally take between 2 to 4 days to respond to an initial email contact and also to respond with a written quote. However the customer service response times are comparable to 3 of the top 5 Gold Coast-based air conditioning installation companies, reflecting a similar response speed to some our top 5 Gold Coast-based companies.

As with most of the other Gold Coast-based air conditioning companies, it is best practice to follow up any email correspondence or online form query with a phone call.

Our Deepchill review gave the Gold Coast-based company a solid average score of 3.25 out of 5 for its overall customer service performance, which ranked the company just outside of the Gold Coast-based top 5 companies.

In regards to customer experience and customer feedback, Deepchill has received many customer reviews, which can be found on the company’s own website and Google reviews. Many of the reviews from Deepchill customers state that customers found their experience and service received from the company to be positive. The customer testimonial presented below was found on the Deepchill website, with the customer commenting on the company’s reliability, workmanship and good customer service.

The following customer testimonial was from the company’s Google review page, which is an example of customer satisfaction with the company’s technical knowledge and skills, cleanliness, workmanship and customer service.

Product range

Deepchill recommends and prefers the leading air conditioning brands, Fujitsu and LG, however they also supply and install the brands as presented in the image below from their website. The Deepchill team members often recommended these manufacturers brands as they believe they provide quality air conditioning products, with value for money and a good level of energy efficiency.

Technical expertise and experience

Deepchill is an air conditioning installation company in the Gold Coast which has been operating for over 30 years. Their technical expertise and experience is evident in the knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs. Below is an image from their website, which lists the reasons they believe potential customers should choose Deepchill.

Deepchill pride themselves on being an experienced and reputable company, which is fully licensed in accordance with the licensing bodies, as presented in the image below. The vast range of services that they offer also reflects the high level of knowledge, skills and experience of the Deepchill team. The Deepchill team are qualified and professional, who can install residential or commercial air conditioning, as well any commercial refrigeration or cold room equipment. All Deepchill technical staff operate out of fully equipped vehicles and strive to uphold the commitment to excellence and quality work that Deepchill are renowned for.

Further to this, our Deepchill review found that Deepchill only offer a 1 year installation warranty, which is the same as 3 of the top 5 air conditioning installation companies on the Gold Coast. The installation warranties lengths as offered by the top 5 Gold Coast-based air conditioning companies are displayed in the graph below. Our Deepchill review team noted however that potential problems arising from the installation of an air conditioner generally appear immediately or soon after installation and therefore generally during the 1 year warranty timeframe as given by the company.

Deepchill also offers their customers the standard 5 year manufacturer’s warranty on some of their air conditioning products. The company is also warranty agents for some of the air conditioning brand they supply, like LG, Daikin, Fujitsu and Actron Air.

In summary, our Deepchill review found that Deepchill is a well-established air conditioning installation business on the Gold Coast, with their customer service standards being of a standard industry level. However they offer unique features for potential customers, like flexible pricing options and an interest free finance payment option. As well, Deepchill provides customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Gold Coast. The company has consistent customer testimonials both on their website as well as through Google review, which rates and recommends highly by its customers. Our Deepchill review rated them as being outside the top 5 Gold Coast-based air conditioning installation companies; however found Deepchill to be a great option for customers on the Gold Coast and in the South East Queensland and Northern NSW regions, who require installation of ducted and split system air conditioning split systems.

The Deepchill review researched a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for Deepchill and its results were compared to the other Gold Coast-based air conditioning installation companies in our top 5. Our Deepchill gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a solid and competitive score, ranking Deepchill as just outside our top 5 air conditioning installation companies in the Gold Coast region.