The Split System Guy Review

The Split System Guy is a Gold Coast- based air conditioning installation company, which specialises in split systems and ducted air conditioning solutions. They can supply any brand of air conditioner required by the customer and install in any type of space, including high rise buildings. The company also perform routine air conditioning servicing, preventative maintenance and repair work. A review of The Split System Guy was conducted by our The Split System Guy review team, focusing on a number of factors considered important in a successful air conditioning company. The results from this review placed The Split System Guy just outside of the top 5 air conditioning installation companies in the Gold coast area.

The Split System Guy has been operating in the Gold Coast area since 1996 and appears to have built a solid customer based and reputation. Located centrally in Molendinar, the company services the local Gold Coast area as well as Logan and Brisbane and the areas in between. The Split System Guy offers a professional and skilled team to provide installation, maintenance and repair services to their customers, with weekend availability as well. They also offer an impressive 7 year installation warranty on their workmanship. Their extensive industry experience, products and service features, reflects their understanding of the air conditioning needs of Gold Coast residents.

The Split System Guy review found that this Gold Coast-based installation company provides a number of services and features, some which are not common to all of the top 5 installation companies in the Gold Coast area. One such feature is a great in house financing option with Lombard, which offers customers interest free terms. The Split System Guy also offers weekend availability, operating and installing on Saturdays. The company also prides itself on being able to supply and install any type of air conditioning brand that the customer wants. They also offer advanced air conditioning unit control systems such as e-Zone and MyAir, which provides the ultimate temperature control straight from a phone or tablet, giving customers the ability to control where ever they are.

The Split System Guy is open to pricing matching and offering volume discounts. They are happy to discuss and compare competitor’s quotes and negotiate a discount when buying and installing multiple units. These pricing options are on a case to case basis and at the discretion of The Split System Guy management.

The Split System Guy however does not offer all types of heating and cooling solutions, like hydronic and steam boiler systems. They also have slower than average response times to emails and online inquiries, than other Gold Coast-based air conditioning installation companies.

The Split System Guy review found the company has received high online customer review and testimonials, both found on their own website and Google which gives positive feedback regarding their technical and customer service standards.

The Split System Guy company prides themselves on being an experienced and reputable company, with fully licensed technicians.

Price

Our The Split System Guy review found this Gold Coast-based air conditioning installation company to be competitive and affordable on price. They offer competitive rates on installation of top quality air conditioning units, like Daikin and Mitsubishi Electric and their pricing are generally comparable to the average market prices.

The The Split System Guy website is a simple to navigate and easy to use. With a fun logo, the website offers lots of information and great features for the customer.
One great feature is the split system calculator, which allows customers to calculate what capacity air conditioner a customer may need. This allows customers to get an approximate air conditioning capacity recommendation before proceeding with an in home appraisal.

The graph below compares our top 5 Gold Coast-based air conditioning installation companies on the factor of cost effectiveness, with the results displayed in the graph below. Our review team found that The Split System Guy very reasonable and affordable pricing and therefore gave them a rating of 4 out of 5 for overall cost effectiveness, which is a great result when compared to the cost effectiveness of our other top 5 Gold Coast-based companies. This score matches 3 of our top 5 Gold Coast installation companies This rating demonstrates that The Split System Guy has competitive and strong pricing, which makes the company great on cost effectiveness and value for their customers.

The Split System Guy Review cost effectiveness graph

Quotation system

At The Split System Guy, a customer can receive a quote either over the phone, through an email address or through their online form. Quotes over the phone are of a general basis more of an estimate, where as quotes via email are more detailed, with a cost breakdown. The company’s online quote form, is simple and easy for customers to use, as seen in the image below. There are questions such as the customers preferred contact method and time, the type of air conditioner required and regarding financing. Like with most Gold Coast-based air conditioning companies, the quotes are subject to change, based on a more comprehensive in home appraisal.

The Split System Guy Review online form 1
( Source: https://www.thesplitsystemguy.com.au/free-quote/ )

The Split System Guy’s contact online form is another way customers can contact the company, as seen below.
 

The Split System Guy Review online form 2
( Source: https://www.thesplitsystemguy.com.au/contact-us/ )

As with most other Gold Coast-based air conditioning installation companies, The Split System Guy review recommends following up any email correspondence or quote request with a phone call to ensure that it was received. Our The Split System Guy review also found that a follow up phone call can ensure that a response with a quote is received in a more speedier manner.

Financing

The Split System Guy offers a financing option for their customers, with a third party lending company, Lombard. This interest free finance option is highly beneficial for The Split System Guy customers, with not all other Gold Coast-based air conditioning installation companies offering the same. The finance company offers a Lombard card, with up to 36 months interest free which can be applied for online through The Split System Guy website or with The Split System Guy sales team are happy to help you in store. Applicants are given instant approval and Lombard card can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase.

The Split System Guy review team found that The Split System Guy staff members were helpful when discussing the finance option and process over the phone. The interest free finance option allows customers to pay in installments over a period of time and without interest. By providing the option of an interest free payment plan, through Lombard, The Split System Guy are helping some customers to have an option to purchase, which may have not been possible otherwise. There may be the extra fees (required for establishing and managing the account and processing payments), so customers should read all the terms and conditions before applying and making a purchase. Our The Split System Guy review team were very impressed by the finance option for The Split System Guy customers, as well as the easy application process, interest free terms and immediate approval.

The image below shows the advertisement for up to 36 months interest free on The Split System Guy website. Under the “Apply For Finance” tab on The Split System Guy website customers can find all about the finance company, with a link to apply and the terms and conditions.

The Split System Guy Review financing
( Source: https://www.thesplitsystemguy.com.au/simple-12-24-or-36-months-interest-free-finance-packages-available/ )

Customer Service

Our The Split System Guy review rated this Gold Coast-based air conditioning installation company with a standard level of customer service. They are knowledgeable, ask probing questions and are able to provide genuine and direct specific responses to questions, even on an initial phone enquiry. Customers are able to speak with team members who possess a solid industry knowledge and experience, and email responses quotes are simple, clear and easy to understand.

Our The Split System Guy review looked at the customer service performance of the Gold Coast-based air conditioning installation company in comparison to with other air conditioning installation companies in the Gold Coast area. Two main customer communications methods, email and phone are assessed by the review team, with the findings of the top 5 Gold Coast-based air conditioning installation company in displayed in the graph below.

The Split System Guy Review customer service graph

With their customer service over the phone, The Split System Guy displayed professionalism and experience. Their answers were clear and easy to understand, with team members showing a high level of knowledge and understanding. Customers are able to receive a basic quote over the phone.

Our The Split System Guy review rated this Gold Coast-based company with a high standard of customer service by phone, scoring The Split System Guy team 7 out of 10. This rating was similar to two of the top 5 Gold Coast- based air conditioning installation companies. The Split System Guy review rated the company, an average score 6.5 out of 10 for their responses to customer inquiries via email. This scores ranked The Split System Guy customer service by email to be lower than average when compared to the scores of the top 5 air conditioning installation companies in the Gold Coast area.

At The Split System Guy, phones call are generally answered or put through to knowledgeable people who can answer technical questions and assist in providing a quote. This Gold Coast-based air conditioning installation company is comfortable in offering their recommendations about air conditioning solutions and brands and provide clear and direct information to customer, whether it is via phone or email.

Next, the review team assessed the response times of Gold Coast-based air conditioning installation companies, with the results of the top 5 Gold Coast-based air conditioning installation companies displayed in the graph below. Assessment of response times looked at two areas, specifically, the time it takes the company to respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote.

Our The Split System Guy review found that the Gold Coast-based company were slow in both response categories. Their email response times were slow in comparison to some of our top 5 Gold Coast-based air conditioning installation companies, taking generally more than 4 days to respond to an initial email contact and also more than 4 days to respond with a written quote. These customer service response time ratings ranked The Split System Guy outside the top 5 air conditioning installation companies in the Gold Coast-based industry.

As with most of the other Gold Coast-based air conditioning companies, it is best practise to follow up any email correspondence or inquiry by the online form with a phone call.

The Split System Guy Review time response graph

Our The Split System Guy review gave the Gold Coast-based company a solid average score of 3.4 out of 5 for its overall customer service performance, which ranked the company just outside of the Gold Coast-based top 5 air conditioning installation companies.

The Split System Guy review also looked at the company’s customer experience, by looking at customer feedback and reviews. The Split System Guy has received many customer reviews, some which are displayed on their own website and others can be seen on Google reviews. Many of the reviews for The Split System Guy company reflect a good experience by the customer of the service they received. Most reviews showed a high satisfaction level, with examples of customer testimonials presented below. The first customer testimonial below, was found on the The Split System Guy website, with the customer commenting on the company’s impressive service.

The Split System Guy Review customer testimonial 1
( Source: https://www.thesplitsystemguy.com.au/customer-testimonials/ )

The following customer testimonial was from the company’s Google review page, which is an example of customer satisfaction with the company’s communication, technical experience and knowledge as well as being reliable.

The Split System Guy Review customer testimonial 2
( Source: https://www.google.com.au/search?q=the+split+system+guy+reviews&oq=tHE+SPLIT+SYSTEM+GUY+REVIEWS&aqs=chrome.0.0j69i64.6274j0j9&sourceid=chrome&ie=UTF-8#lrd=0x6b911a9ae4dcc0ad:0xa8e785450ece1f55,1,,, )

 

Product range

The Split System Guy installs all the leading air conditioning brands, such as Daikin and Mitsubishi Electric. However, the company can basically supply and install any manufacturers brand a customer wants, with possible brands presented in the image below from their website. Giving customers freedom of choice based in their needs and budget.

The Split System Guy review brands
( Source: https://www.thesplitsystemguy.com.au/services/split-system-installation/)

They also use MyAir and e-Zone, manufacturers and suppliers of the latest in air conditioning technology, allowing customers to control the air temperature and flow in individual rooms throughout the house by a smart phone or tablet, either remotely or onsite.

Technical expertise and experience

The Split System Guy is an air conditioning installation company in the Gold Coast which has been operating for over 20 years. Their technical expertise and experience is evident in the knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs.

The Split System Guy company prides themselves on being an experienced and reputable company, with fully licensed technicians. Their ability to supply and install any brand of air conditioner, reflecting the high level of knowledge, skills and experience of The Split System Guy team.

Further to this, our The Split System Guy review found that Think Cooling offer an impressive 7 year installation warranty, which is higher than most of the installation warranties offered by other Gold Coast-based air conditioning companies.

The Split System Guy also offer customers specials and promotion through their website, as seen in image of the specials tab below and on their Facebook page. The specials page lists all the current offers and promotion in an easy to read and understand format, with advertisements and links to the promotion terms and conditions.

Promotions offered by The Split System Guy review
( Source: https://www.thesplitsystemguy.com.au/category/latest-news/)

 

The Split System Guy website also has a split system calculator to calculate what capacity of air conditioner a customer may need. The calculator, as seen in the image below, is a great feature for customers who want to get an approximate air conditioning capacity recommendation before proceeding with an in home appraisal. The air conditioning calculator is easy to use and customers receive instant response after filling in the calculator. Customers receive a recommendation of air conditioning required system capacity, based on the responses given in the calculator. Customers are advised to only use this calculator and recommendations as a guide, with a free in home appraisal is necessary for a more exact assessment of a customer’s air conditioning needs.

System requirement calculator by The Split System Guy review
( Source: https://www.thesplitsystemguy.com.au/)

In summary, our The Split System Guy review found that The Split System Guy is a well-established air conditioning installation business on the Gold Coast, with their customer service standards being at a average industry level. However they offer unique features for potential customers, like a spilt system air conditioning calculator, technological advanced air conditioning control and air conditioning tips and energy saving tips on their website blog. The Split System Guy provides customers with detail quotes with cost breakdowns which are provided by experienced staff, as well as weekend availability and a great finance option. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Gold Coast. The Split System Guy has some consistent customer testimonials both on their website as well as through Google review, which rates and recommends highly by its customers. Our The Split System Guy review rated them as being outside the top 5 Gold Coast-based air conditioning installation companies; however found The Split System Guy is a great option for customers on the Gold Coast and areas to Brisbane, who require installation of ducted and split system air conditioning split systems.

The Split System Guy review looked into a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for The Split System Guy company and the results were compared with the other Gold Coast-based air conditioning installation companies in our top 5. Our The Split System Guy review team gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a solid and competitive score, ranking The Split System Guy as just outside our top 5 air conditioning installation companies in the Gold Coast region.

Compare Air Con comparison table for The Split System Guy review

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