EGS Review

Price

It was found by our EGS Review team that the prices offered by this Hobart-based air conditioning installation company are generally in the mid-range as compared to their competitors. The Hobart based company provides very clear information in their quotes detailing the various costs involved across the different elements of the air conditioning installation and the cost of the products themselves.

The graph below is taken from our Compare Air Conditioning Hobart comparison page. It shows the ranking of EGS in our cost-effectiveness category as compared to our other top 5 recommended air conditioning installation Hobart based companies. EGS is shown here to be ranked by our EGS Review team with a 4 out of 5 stars for this category of overall cost effectiveness, placing them in equal second position with 2 other companies as compared to the other companies in our top 5 recommended Hobart air conditioning installation businesses in this region.

Quotation system

EGS, the Hobart-based air conditioning installation company, offers free on-site quotes to their customers, with no extra fee charged upfront to be later deducted from the overall price. As our EGS Review team found, their quotes are comprehensive and detailed, itemised by room or area of the property and clearly setting out and providing the customer with a breakdown of the different facets of the air conditioning installation, as well as the costs involved for the different systems and their elements. This ensures customers fully understand what they are paying for in their purchase of the air conditioning system and the subsequent installation and that there are no surprises regarding any extra charges after the site inspection.

The image below has been taken from the EGS website, depicting the air conditioning installation Hobart company’s online quotation form, that customers can easily and quickly use to request a quotation online through their website, or send any kind of message or enquiry to EGS.

Financing

The Hobart-based air conditioning installation company, EGS, do not offer financing options to their customers in regards to paying off the purchase of air conditioning systems and the installation project. As was found through our EGS Review, the Hobart based company requires a deposit upfront to secure the air conditioning system and subsequent installation and gives customers another 7 day period in which to pay the account off in full.

Customers can enquire further about this, and the deposit percentage required, when speaking with EGS staff about a quotation for an air conditioning system and installation.

Customer Service

The staff at EGS, the Hobart-based air conditioning installation company, were found by our EGS Review team to be generally polite, helpful and knowledgeable with customers over the phone. Customers are generally answered by the receptionist at EGS when they first contact the air conditioning installation Hobart company and can immediately be put through to a technician to ask further technical questions and clarify their requirements. Our EGS Review team rated EGS with a 7 out of 10 for customer satisfaction experienced via the phone.

Significantly, our EGS Review team also noted that the air conditioning installation Hobart based company provide an emergency air conditioning system breakdown service on a 24/7 basis, providing their customers with a reliable emergency service for any potential air conditioning system malfunctions or issues. This is the only Hobart based company of our top 5 recommended businesses to promote and provide this kind of emergency breakdown service to customers.

Our EGS Review team also rated customer satisfaction experienced via email, rating the Hobart based company with a 5.5 out of 10 in this category. They found EGS’s communication via email to be friendly, detailed and helpful, however a quote was received after following up with the Hobart-based air conditioning installation company via a phone call to find out why nothing had so far been received.

These customer satisfaction ratings are shown in the graph below, taken from our Compare Air Conditioning Hobart comparison page. It depicts EGS’s rating of 7 out of 10 for customer satisfaction experienced over the phone, placing them in equal second position. It also shows their rating of 5.5 out of 10 for customer satisfaction experienced via email, ranking them in 5th position for this category, as compared to others in our top 5 recommended air conditioning installation companies in the Hobart region.

Our top 5 companies were also rated through our EGS Review for their response times taken to reply to both an initial customer request and time taken to send a quotation in response to a quotation request. The graph below sets out the response rates of our top 5 companies to an online request for a quote. This company generally takes more than 4 days to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period.

EGS install and repair air conditioning installation systems around the Southern Tasmania region, going as far north as Oatlands. They do not travel to or service the more rural areas. They are open for operation between the days of Monday through to Friday, from 8.30am through to 5pm and they are closed for business on weekends. EGS were also found by our EGS Review team to receive high rated reviews on business review sites.

The image below is taken from the EGS website. It depicts a highly favourable customer testimonial, one the many positive customer reviews displayed on their website.

Our comparison table below, taken from our Compare Air Conditioning Hobart page, shows the Hobart based company’s ratings for both overall response time to customers as well as overall satisfaction experienced by customers. EGS has been rated through our EGS Review with a generally slow response time, and with 3.1 out of 5 stars for overall customer satisfaction experience placing them in 5th position as compared to the other companies in our top 5 recommended air conditioning installation companies in the Hobart area.

Product range

Through our EGS Review it was found that the EGS generally endorse Daikin as their top recommended brand. The Hobart-based air conditioning installation company also provide and install Fujitsu and Rinnai air conditioning installation systems.

The image below is taken from the EGS website, listing their 3 main supported brands: Daikin, Fujistu and Rinnai air conditioning installation systems.

Technical expertise and experience

EGS is backed by approximately 20 to 30 years of industry experience, providing their customers with 2 to 3 decades worth of air conditioning industry knowledge and expertise. They install and repair air conditioning installation systems, providing solutions to both commercial and residential properties. They can also install systems in apartments, depending on permission granted from the body corporate as well as on the structure of the property and whether it allows for easy and appropriate access with which to install the air conditioning system. Also, EGS is our only top recommended Hobart company to provide an 24/7 emergency service for air conditioning system breakdowns.

EGS’s products include split, reverse, inverter and multi-systems, ducted heating and ducted heating and cooling, evaporative systems, hydronic boiler and steam boiler systems.

They also have the ARC tick of approval providing them with a license to handle refrigerants, which is a standard across the air conditioning installation industry.

The Hobart-based air conditioning installation company’s products come with a 5-year manufacture warranty as well as a 5-year installation warranty on workmanship, which is generally comparable to most companies in our top 5 recommended air conditioning installation companies in the region.

The image below, taken from the EGS website, depicts a gas ducted heating and cooling system working in a customer’s home.

In summary, EGS is an air conditioning system installation company that installs and repairs air conditioning installation systems mainly in the Southern Hobart region. They are backed by 20 to 30 years of industry experience and expertise, and they are the only company of our top 5 recommended companies in the Hobart area to provide customers with an emergency breakdown service for air conditioning systems, that is available on a 24/7 basis.

Our Compare Air Conditioning rating is depicted in the table below, taken from our Hobart comparison page. It shows EGS rated with a 3.5 out of 5 stars for overall customer satisfaction, placing them in equal third position amongst our top 5 recommended air conditioning installation companies in the Hobart region.