Price
Our Hobart Air review found this Hobart-based air conditioning installation company to offer average and slightly higher than average prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or a little higher than standard market pricing.
Our Hobart Air review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Hobart Air’s team believe that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not consistent with the service provided by Hobart Air and therefore cannot be matched. As there is no formal financing plan, all customer accounts needs to be finalised soon after the work is completed, this is similar practise to most air conditioning installation companies in Hobart.
As part of our Hobart Air review, the cost effectiveness of the company was investigated, and then compared with our top 5 Hobart-based air conditioning companies, seen in the graph below. Hobart Air was found to have a standard pricing range. Our review team gave them a solid rating of 3 out of 5 for overall cost effectiveness and is comparable with 2 of our other Hobart-based air conditioning installation companies in our top 5.
Quotation system
Hobart Air can be contacted via phone, through an office number, via email or by the online contact form, to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Hobart Air team specialise in commercial air conditioning or residential specialist heating solutions like boiler systems, heat pumps and hydronic floor heating.
The company’s online contact form from their website, as seen in the image below, can be used to request a quote or call back from the company. The form is quick, simple and easy to fill out.
( Source: http://www.hobartair.com.au/contact/)
Our Hobart Air review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote.
Financing
Our Hobart Air review found that this company has no formal financing option, with the full amount needing to be paid up front or soon after work is completed; this is similar practise of most Hobart-based air conditioning companies.
Customer Service
Our Hobart Air review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Hobart Air was awarded with a solid and standard level of customer service. The Hobart Air team were found to be helpful, knowledgeable, and easy to understand both on phone calls and via email.
Our Hobart Air review gave this Hobart-based company an above average score of 3.4 out 5 for its overall customer service performance. This score is similar to 2 of the top 5 air conditioning installation companies in the Hobart area and higher than 1 other company from our top 5. This rating however is solid and competitive score, when compared against the customer service performances of the rest of the Hobart-based air conditioning installation companies.
During the review, our Hobart Air review team explored the customer service performance of many Hobart-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Hobart Air review rated this Hobart-based company higher than 1 of our top 5 Hobart-based air conditioning installation companies in the phone category of customer service. In customer service by phone, Hobart Air received 7 out of 10 for their customer service delivery by phone, which is similar to 3 of our top 5 Hobart-based air conditioning installation companies.
In the email customer service category, Hobart Air received 6.5 out of 10 for their response to customer inquiries by email, which was comparative to 1 company from the top 5 and higher than another company from the top 5 Hobart-based air conditioning installation companies.
Our Hobart Air review team found the company and its team knowledgeable, polite and helpful. Team members displayed competency in answering questions and in providing easy to understand and clear answers.
The graph below compares our top 5 Hobart-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Hobart Air review found that the Hobart-based company had a slow response time to both initial customer inquiries and when emailing back a prepared quote.
When responding to customer inquiries, Hobart Air staff members generally responded only after 4 days, which is a slow response rate and slower than all of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and again slower than all of our top 5 companies. These rates ranked Hobart Air as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Hobart area.
The Hobart Air company do not offer flexible price options, like price matching or discounts for multiple unit purchases, as they prefer to give their best price from the outset. Hobart Air team members will however advise customers of special manufacturers’ promotions and deals at time of quoting.
The Hobart Air team pride themselves on providing their customers with a ‘quick response’ to service call outs and offer a 24 hour, 7 days a week and 365 days a year breakdown service to their customers.
Hobart Air review investigated online customer ratings for this Hobart-based installation company, featuring testimonials and reviews on the Word of Mouth site. Hobart Air has a strong and competitive online rating from its customers online with an impressive rating of 4.8 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Hobart Air. It is important to note that the amount of reviews for the company is limited and only are found on one site.
There are no customer reviews or testimonials recorded on their actual website, which generally most air conditioning installation companies will ensure to proudly display on their website.
The customer testimonial below is from the Word of Mouth review site and is one of many reviews that reflect the solid consistent testimonials of Hobart Air’s workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again.
( Source: https://www.wordofmouth.com.au/reviews/hobart-air)
Product range
Our Hobart Air review found that the company can supply and install almost any brand or type of air conditioner. Due to the Tasmanian climate, Hobart Air specialises in mainly heating solutions for commercial companies and larger residential jobs.
Technical expertise and experience
Hobart Air pride themselves on a number of features including naming themselves ‘The Quick Response Team’, with a qualified work team and proud members of Master Plumbers Association of Tasmania. They have a wealth of experience in all aspects of plumbing, gas fitting and air conditioning and have won awards including the ‘Minister’s Award for Excellence’, in 2007 and 2008. The company is available 24/7/365 for emergency plumbing, after hours plumbing, callouts and air conditioning breakdowns. The company has 8 service vehicles on the road, all stocked with a wide range of fittings and materials. The company is fully insured and with an ARC certification, which is an industry recognised standard for air conditioning installation companies.
Hobart Air offers 5 years warranty on installation workmanship, as do most of the Hobart-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. The number of years that the installation warranties covers for our top 5 Hobart-based air conditioning companies are presented below. Hobart Air‘s installation warranty coverage is comparable to 4 of the top 5 Hobart air conditioning installation companies warranties in terms of years of coverage.
In summary, our Hobart Air review found that the company is a solid option for customers in the Hobart area who are looking for specialist residential heating solutions or larger commercial jobs. Hobart Air offers an emergency breakdown service and is able to supply and install most types and brands of air conditioners. With over 50 years experience in the Hobart area, customers can be assured that they are receiving services from a highly knowledgeable and experienced team. Although Hobart Air is not as flexible in its pricing as other larger Hobart-based air conditioning installation companies, it has many other great features make the company a solid choice for Hobart customers.
The company also has consist ratings and customer reviews online, with our Hobart Air finding them a great option for customers and rated them just outside the top 5 Hobart-based air conditioning installation companies.
Our Hobart Air review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Hobart-based air conditioning installation companies. Our Hobart Air review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Hobart-based air conditioning installation companies.
