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Degree C Review

Degree C is a large, multi-branch and multi-service company, which offers a wide range of heating and cooling solutions for both residential and commercial customers. With an office location in Kings Meadows, in Southern Launceston , Degree C provides air conditioning installation services as well as a range of other services to customers in and around Launceston. Our Compare Air Conditioning review team assessed the company on a range of factors considered fundamental to the success of air conditioning installation companies and compared them with other Launceston-based air conditioning installation companies. Degree C performed very well in a number of review categories and was rated as one of the top 5 air conditioning installation company in Launceston.

Degree C was established in 1960 and offers three company office locations, Launceston, Ulverstone and Hobart, with Hobart being the head office location for the company. With these three service locations, Degree C are able to offer services to customers in almost anywhere in Tasmania. The company, not only offers air conditioning and heat pump services, but also mechanical services, electrical services, refrigeration service and home ventilation solutions. Their range of air conditioning systems that they install and service is wide, however they mainly provide spilt systems, ducted heating and cooling and heat pump systems. The company offers their customers, not only the installation of these air conditioning systems, but also repair and maintenance services.


Our Degree C review team highlighted some additional great services and features that the company offers, like cost effective and affordable pricing, additional flexibility in pricing through discounts, technical and knowledgeable staff and great customer service standards.

Our review team highlighted that the company is not a specialist air conditioning company, offering a wide variety of trade services to their customers. Degree C is also a multi-trade contracting company, which relies also on contractors to complete some services for their customers. Our review team also found that the company has slow email response times and lacks a high volume of customer testimonials and reviews, in which our Compare Air Conditioning review team acknowledge that it is unusual for larger companies like Degree C. Larger companies generally have dedicated administration staff which handle email correspondence and enable fast response times. Also well established companies, like Degree C, which has been in operation for over 50 years g both nerally have a large volume of customer testimonials and reviews, which are found over multiple online platforms and/or the company’s website itself.

Degree C is a well-established, reputable and experienced air conditioning installation company, with great levels of customer service standards and affordable and flexible pricing.

Price

Our Degree C review, found the company offers very affordable pricing on both their air conditioning products and installation services. The Degree C review found their pricing to be very competitive, in comparison to other air conditioning installation companies in the Launceston area and the prices were generally lower than standard market prices. As a general recommendation, with most air conditioning installation companies, it is best to have a free onsite quote conducted by the company as a way to be more certain of the expected costing and installation requirements, before making a decision.

Even though the Degree C already has very affordable pricing options in comparison to other Launceston-based air conditioning installation companies, the company is open to further flexibility with their pricing. The Degree C team can price match on competitor’s quotes, if the quote is similar in regards to brands, models and installation requirements. They also open to considering volume discounts, which are discounts given on purchases on multiple air conditioning systems at one time. The Degree C team will also inform customers at the time of quoting if there are any current manufacturers’ promotions or special deals. They also advertise current manufacturers’ deals on their Facebook page.

This Launceston-based air conditioning installation company was found to have a very affordable and cost effective pricing, lower than all of our other top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Degree C received an amazing top rating of 5 out 5 overall for their cost effectiveness, a top result in comparison to our other top 5 Launceston-based air conditioning installation companies, being higher than all of the other top 5 companies’ cost effectiveness ratings.

Degree C Review Cost Effectiveness Graph

The company’s outstanding cost effectiveness and additional pricing flexibility is one of the main reasons that Degree C was included as part of the top 5 air conditioning installation companies in Launceston area. Their pricing is highly beneficial to customers, in terms of the cost effectiveness on their air conditioning products and installations and the opportunity for further price reductions on their already affordable price range.

Quotation system

At Degree C, a customer can receive a quote either by phone or by email. Customers can call a central 1300 number or call directly to their closest company branch using the local numbers as displayed on their websites contact page, as seen in the image below. Customers can also use a general email address for email request for services and quotes, as seen in the image below. The centralised 1300 telephone number and email address connect customers directly with the appropriate departments in the Hobart head office, which are able to assist customers with their inquiries.

Degree C Review Contacts
( Source: https://www.degreec.com.au/about-us)

The Degree C team were found to be friendly and helpful in each contact by phone, with customers being able to speak to knowledgeable staff members in relation to their queries. If specific staff members are unable to speak at the time of call, customers can leave their details and can expect to receive a call back within a timely fashion, which was the experience of our review team. Contact with the Degree C team via email, was also found to be of a high standard with team members showing helpfulness and professionalism in each email. Responses to emails were found to be slower than some of the other Launceston-based air conditioning installation companies.

The Degree C review team found the phone to be the fastest way to receive a basic quote, and to receive answers to queries. Our review team highlights that it is important to note, that quotes provided by companies over the phone or by email, before an onsite appraisal are of a general nature and are subject to change. For more comprehensive and exact quotes, customers need to request an onsite appraisal of their home or commercial space and this is standard practise for most Launceston-based air installation companies. The Degree C team of specialists are happy to arrange a home or worksite visit and provide a personalised, obligation-free quote, for a heating/cooling solution which is in line with the customer needs.

The Degree C website does not offer an online quotation or contact form. This is unlike most air conditioning installation companies as most will offer either a quotation form or contact from or sometimes even both. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence, with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Degree C does not have a formal payment plan option for their customers. Quotes are generally payable prior to the work commences. However our review team did note that the Degree C team are happy to work with customers with payment arrangements, but this only at the discretion and consideration of the Degree C management.

Customer Service

Our Degree C review team awarded the Degree C team with high levels of customer service ratings. This Launceston-based air conditioning installation company were found to have high standards of customer service, both over the phone and via email. The Degree C team showed professionalism and are able and willing to provide genuine and informative responses to customer questions, even on an initial phone enquiry. Customers are able to be put through to speak with specialist team members, who can answer technical questions and provide further information.

The Degree C review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Degree C review team assessed the customer service performances of the Launceston-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.

Our Degree C review rated this Launceston-based company with high scores in both modes of contact; scoring Celsius Heating & Cooling, 7.5 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries.

Degree C Review Customer Service graph

Degree C was rated slightly lower in their customer service scores than some of the other top 5 Launceston-based air conditioning installation companies, however scored better than two of the top 5 companies in both customer service categories.

The graph below compares our top 5 Launceston -based air conditioning installation companies on their email response times. Each company is assessed on their customer service by email and in regards to their response speeds to customer inquiries and request for quotes.

Our review team firstly assesses how long it generally takes for a company to respond to a customer’s initial email request, and secondly, how long it normally takes for them to email back a prepared quote. Our Degree C review team found that the Launceston-based company has slow response times in both categories, with their initial response time to an email request and response rate in providing customers with a quote, on average being after 5 days.

Degree C Review Response Times graph

As seen in the graph Degree C response times even though were rated slow, their email response times were faster than three of the other top 5 companies in the Launceston area.

Our Degree C review gave the Launceston-based company a great score of 3.6 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the other top 5 Launceston-based air conditioning companies, reflecting a competitive and solid customer service standard.

Degree C has a service location in the city of Launceston as well as in Ulverstone and Hobart and can provide services to customers to surrounding areas outside of Launceston as well as most of Tasmania. The company generally offers air conditioning installation services during business hours.

Our review team was not able to find many online reviews and customers testimonials for Degree C. This is unusual for a company that has been established for well over 50 years, as our review team generally finds that well-established air conditioning installation companies will have reviews over multiple online platforms and customer testimonials recorded on their website.

However, the few online reviews for Degree C that were found, show that customers with Degree C rate their experience and customer service satisfaction highly. The average satisfaction rating across these sites is an impressive 4.8 out of 5 stars, which is an outstanding score in comparison to our other top 5 Launceston-based air conditioning installation companies.

Product Range

Our Degree C is a Daikin Super dealer and they prefer and recommend Daikin as their first choice for their customers. They specialise in the installation and servicing of all models in the extensive Daikin range. However through our Degree C review, it was found that the company also supply and install the following high quality and energy efficient systems from leading brands such as Mitsubishi Electric, Fujitsu, ActronAir and Temperzone. Degree C stands behind the brands they install and advertise the following brands on their website, as seen in the image below.

Degree C Review Brands
( Source: https://www.degreec.com.au/heat-pumps-and-air-conditioners)

Degree C supplies, installs and services the latest heat pump models from all the leading manufacturers, from the smallest split system to the largest ducted system for residential and commercial customers.

Technical expertise and experience

Degree C is a large multi-service, multi-branch, Launceston-based company that is well established, with over 50 years experience in the industry. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.
The friendly and knowledgeable team at Degree C are the experts in the delivery and support of a variety of electrical, heating, cooling, refrigeration and fabrication services. The company is not exclusively a air conditioning installation company, however they do specialise in all types of heating and cooling solutions. They employ more than 150 Tasmanians in their branch locations across Tasmania, including more than 100 tradespeople and apprentices. As part of their diverse services that they offer, their main aim is to meet the needs of all customers that approach Degree C.
Degree C is one of the leading suppliers, installers and servicers of heating and cooling solutions in Tasmania. Their considerable size, state-wide network of branches and experienced heat pump specialists allow the company to provide a fast and quality service at a highly competitive price
Our Degree C review found that the company has fully qualified installers for their air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer. The company employ a wide range of specialist tradesmen and also use contractors to complete their services to their customers.

Degree C offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Launceston-based air conditioning companies are presented below. Degree C ‘s installation warranty coverage is comparable to all of the other top 5 Launceston air conditioning installation companies’ warranties in terms of years of coverage.

Degree C Review warranty Graph

In summary, our Degree C review found Degree C to be a great option for air conditioning installation in the Launceston area. Degree C is a well-established, reputable and experienced air conditioning installation company, with great levels of customer service standards and affordable and flexible pricing. They offer a huge service area for almost all of Tasmania, which is highly beneficial for customers who reside outside of the major cities, like Launceston.

The company however lacks online reviews and customers testimonials, has slow email response times and are not a specialist air conditioning installation company as they offer a wide variety of different trade services.

Our review team rated Degree C as being one of the top 5 Launceston-based air conditioning installation companies due to its amazing features and qualities as well their outstanding review scores from our Compare Air Conditioning review. The review team also that this company to be one of the top 5 options for customers in Launceston who require air conditioning installation of systems such as ducted and split system air conditioning systems.

Degree C Review comparison graph

Check out our Air Conditioning Installation Launceston page for details about our top 5 companies in Launceston.

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