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Home Efficiency Group (HEG) Review

Home Efficiency Group (HEG) is a 100%Tasmanian, family-owned air conditioning installation company that is dedicated to improving the efficiency and comfort levels of homes and small businesses. Located in central Launceston, HEG is a medium-sized, reputable company, who has been in the air conditioning industry for over 10 years. The review team assessed the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Launceston-based air conditioning installation companies. Our review found HEG performed outstanding in a number of review categories and were rated as being one of the top 5 air conditioning installation companies in Launceston.

The company pride themselves on providing a range of professional services and supplying products that are aimed at keeping houses warmer and drier in winter, cooler in summer and cheaper to “run”. Their services include provide sales and installation of ceiling and floor insulation, heat pumps (reverse cycle air conditioners), solar energy systems, energy storage solutions (home batteries), ventilation solutions, ducted air circulation systems, solar air heaters (roof heat recovery units), maintenance services, heat pump hot water cylinders and associated electrical services. The company’s wide range of products that are aimed at saving customers on their energy bills, generating energy, storing energy or improving comfort levels and air quality.


HEG was established in 2009, with two service locations, one being in Launceston and the other in Hobart. The company offers services to all Launceston suburbs and surrounding areas and pride themselves on being able to install and supply energy efficient systems to the whole of Tasmania. This great feature allows the company to provide services to customers through remote quotations or by physical onsite appraisals. Not all Launceston-based companies have the people power or the service structure to provide services to customers all over Tasmania.

Aside from their wide service range, our HEG review found that one of the company’s best features is their wide range of products that are aimed at saving customers on their energy bills and providing some of the most energy efficient heating and cooling solutions. HEG also have on offer two great interest-free finance offers to assist customers in making a major investment.

However the HEG was found to hold slightly higher than standard pricing on their products and installation in comparison to other Launceston-based air conditioning installation companies. This may be reflective of the fact that the company prides themselves on offering expert advice on products and energy efficiency and professional and high quality installation. The company is open to further flexibility with their pricing, through manufacturers’ promotions and special offers. The company also was found to have slower than average email response times, however they do offer a complete range of air conditioning services from supply and install to repair and maintenance. The company offers services during weekdays and generally not over the weekend.


The HEG review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customers have detailed their very positive experiences with the HEG company, in regards their range of energy efficient products, technical service, workmanship and customer service standards.

Home Efficiency Group (HEG) is a 100%Tasmanian, family-owned air conditioning installation company that is dedicated to improving the efficiency and comfort levels of homes and small businesses.

Price

Our HEG review, found the company offers slightly higher than average pricing for both their air conditioning products and installation services. The HEG review found their pricing to be however competitive, in comparison to other air conditioning installation companies in the Launceston area. As a general recommendation, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

HEG advertises manufacturers’ special offers and promotions on their Facebook page. If there is a promotion on a specific brand, customers can check the details online or ask one of the friendly and helpful HEG team members for further information. HEG generally as standard practise do not offer volume discounts and price matching, due to their high quality energy efficient products and high quality installations.

This Launceston-based air conditioning installation company was found to have slightly higher than average pricing, than some of the other Launceston-based air conditioning installation companies. The cost effectiveness results from our top 5 air conditioning installation companies in Launceston are seen in the graph below. HEG received a good rating of 3 out 5 overall for their cost effectiveness, which is lower than three of the other top 5 air conditioning installations companies and similar to one other of the top 5 companies.

Home Efficiency Group Review Cost Effectiveness Graph

Quotation system

At HEG, a customer can receive a quote either over the phone or by email. The team are friendly and helpful in this area and offering detailed information about installation and pricing, even on an initial phone or email inquiry. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Launceston-based air installation companies.

The HEG review team found the phone to be the fastest way to receive a basic quote, with the HEG team found to have slower responses to email requests, with most responses received after 5 days. HEG offer their potential customers detailed information regarding installation and product choices, even on an initial inquiry. The customer is provided with extensive information from the outset, which is highly beneficial for customers in their decision making process.

The HEG website has an online quotation/queries form, which is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients. A copy of the online form can be seen in the image below. Customers have space to record their personal details and to select relevant products, services and home issues.

Home Efficiency Group Review Online Form 1
Home Efficiency Group Review Online Form 2
( Source: https://heg.com.au/contact-us/get-a-quote/)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

HEG currently has two great formal financing options for their customers, as recorded on their website. The first finance offer is through Skye Finance, with interest-free terms on their MasterCard. The offer is up to $8000 credit and up to 36 months interest-free. Customers are advised to read over the terms and conditions carefully or approach the friendly HEG team for further information and to discuss options. Customers can apply using the “Apply” link on the website, as shown in the image below.

Home Efficiency Group Review Financing 1
( Source: https://heg.com.au/finance/)

The second finance promotion is the National Clean Energy Loan, where customers can access 36-84 months low-interest finance on $2,500 to $30,000 loan. The finance is available through RateSetter Green Loan, which is officially called a National Clean Energy Loan. The loans can only be used for purchases on any HEG products, such as energy efficiency, renewable energy and battery storage products. Below is an image from the HEG website, which shows links to information regarding the loan and interest terms. Our review team recommends that customers read over the terms and conditions carefully or to approach the friendly HEG team for further information or to discuss options.

Home Efficiency Group Review Financing 2
( Source: https://heg.com.au/finance/)

Customer Service

Our HEG review rated this Launceston-based air conditioning installation company highly on their level of customer service. They were professional and are able and able to provide genuine and informative responses to customer queries whether by phone or by email. Customers who call HEG, can select a suitable department in relation to their inquiry. HEG’s email response times to customer inquiries and quotes, was found to be slower than the response times of some of the other Launceston-based air conditioning installation companies.

The HEG review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our HEG review team assessed the customer service performances of the Launceston-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.

Our HEG review rated this Launceston-based company with a high score of 8 out of 10 for their customer service by phone, and a lower score of 6 out of 10 for their responses to customer email inquiries, due to slow response times.

Home Efficiency Group Review Customer Service graph

All of the top 5 air conditioning installation companies in Launceston all performed well across customer service categories. HEG was rated highest, along with another top 5 company in the customer service by phone category, higher than the other three top 5 companies in the category of email customer service.

In the HEG review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The HEG team members were found be very helpful and able to answer technical questions.

The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our HEG review found that the Launceston-based company was one of the slower companies in both response categories, with their initial response time to an email request and response rates in providing customers with a quote on average being generally after 5 days.

Home Efficiency Group Review Response Times graph

As seen in the graph HEG response times were similar to two of the other top 5 air conditioning installation companies in the Launceston area.

Our HEG review gave the Launceston-based company a great score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the other top 5 Launceston-based air conditioning companies, reflecting a competitive and solid customer service standards.

HEG has two customer service locations; however the Hobart location is by appointment only. The company has permanent installation teams in Launceston and Hobart, and they offer services to all areas of mainland Tasmania, including Smithton, Burnie, Devonport, Oatlands, St Helens, Bicheno, Orford, Hobart, Huonville and all areas in-between. The HEG team can provide a remote quotation over the telephone, or can visit customers onsite. The image below from the company website shows that offers services through Tasmania.

Home Efficiency Group Review Additional-Image
( Source: https://secureservercdn.net/166.62.112.193/tml.5d5.myftpupload.com/wp-content/uploads/HEG-ProductOverviewBrochure-12p.pdf)

Online reviews for HEG show customers with HEG rate their experience and customer service satisfaction highly, with reviews on Hipages and Facebook. The average satisfaction rating across these sites is an impressive 4.8 out of 5 stars, which is an outstanding score in comparison to our other top 5 Launceston -based air conditioning installation companies.

The customer testimonial below is one of many from the HEG website, with the customer commenting on the performance and value for money he received on a HEG product and service. The customer also makes mention of the customer service he received and is happy to recommend the company to others.

Home Efficiency Group Review Customer Testimonial 1
( Source: https://heg.com.au/resources/testimonials/)

The customer testimonial presented below is from the company’s Facebook page, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service, professionalism, friendliness and is happy to recommend the company to others.

Home Efficiency Group Review Customer Testimonial 2
( Source: https://www.facebook.com/HomeEfficiencyGroup/?__tn__=%2Cd%2CP-R&eid=ARBgPT5VuYFWOfdiYWMIQN74S9WVF32jD01gyhQJOicNiOKq1gkE73SkVbLr7i8knRNSfzcwXkHAVQyo)

Product Range

HEG supply and install heat pumps or more commonly known as reverse cycle air conditioners. These systems are super-efficient heaters, using often 75%+ less electricity compared to other forms of heaters. HEG distributes Fujitsu, Haier and Mitsubishi Electric heat pumps, and is able to access other brands by request. Some of the latest models of heat pumps have self-cleaning features and the ability to be remotely operated via wifi.
Our HEG review found the company offers a wide range of products that are aimed at saving customers on their energy bills, generating energy, storing energy or improving comfort levels. HEG pride themselves on only recommending the most economical and reliable brands of air conditioners, as seen in the image below, however they are able to supply and install other brands at a customers’ request.

Home Efficiency Group Review Brands
( Source: https://heg.com.au/products-service/heat-pumps/)

HEG has an informative and helpful product resource on their website, which is a products overview booklet for all of their products. This is a beneficial resource for potential customer who can access information about the products on offer before making a purchase.

Home Efficiency Group Review Product Overview
( Source: https://heg.com.au/contact-us/get-a-quote/)

The company does not offer a big range of different brands, as like some of the other Launceston-based air conditioning installation companies; however they are happy to source and install other air conditioning brands at the customer’s request.

Technical expertise and experience

HEG is a Launceston-based company that is well established, with over 10 years experience. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent energy efficient products and quality installations.

Our HEG review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. Team members only recommend products and services that are appropriate for individual customer situations, and will provide experienced advice and recommendations. The company employ a team of 23 team members across the state, to support their customers, as well as a network of fully trained and certified HEG installers.

HEG offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Launceston -based air conditioning companies are presented below. HEG‘s installation warranty coverage is comparable to all of the other top 5 Launceston-based air conditioning installation companies’ warranties in terms of years of coverage.

Home Efficiency Group Review warranty Graph

In summary, our HEG review found to be a great choice for air conditioning installation in the Launceston area. It is a well-established, reputable and experienced air conditioning installation company, with a great level of customer service standards, a focus on energy efficiency, manufacturers’ specials and promotions, financing options and a state-wide service area. The HEG team offers customers with slightly higher than average prices, which is comparative to some of the other air conditioning installation companies in the Launceston area. The company however is not an air conditioning installation specialist company, but do offer a complete range of air conditioning services from supply and install to repair and maintenance.

The HEG company also has received some consistently high and impressive customer testimonials, which shows HEG is rated and recommended highly by its customers. Our review team rated HEG as being one of the top 5 Launceston-based air conditioning installation company due to its amazing features and qualities as well their outstanding ratings from our Compare Air Conditioning review. The review team found that this company is a great option for customers in Launceston, who require air conditioning services.

Home Efficiency Group Review city comparison graph

Check out our Air Conditioning Installation Launceston page for details about our top 5 companies in Launceston.

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