Jessups Solar Squad is an air conditioning installation company, who specialises in heat pump heating and cooling solutions for both residential and commercial customers. Located in central Launceston, Jessups Solar Squad is a smaller-sized, reputable company, who has been in the air conditioning industry for over 13 years. The Jessups Solar Squad review team investigated the company in a number of review categories considered important to air conditioning installation companies and compared them with other Launceston-based air conditioning installation companies. Our review found Jessups Solar Squad performed well in a number of review categories and the company was rated as just outside the top 5 air conditioning installation companies in Launceston.
Jessups Solar Squad is a Launceston-based business, which proudly has celebrated over 75 years in operation. The company, previously an electrical appliance business, however changed its focus along the way in 2013 to solely on solar energy efficient solutions and heat pump heating and cooling. In their premises on Wellington Street, Launceston, the Jessups Solar Squad team remain committed to providing quality energy solutions that are suited to the Tasmanian environment. Heat pumps or reverse cycle air conditioners are considered as Tasmania’s first choice for space heating.
Jessups Solar Squad offers services to all Launceston suburbs as well as Hobart, Devonport, Burnie, St Helens and everywhere in between, which means their service area is almost the whole of Tasmania. The company is a specialist heat pump company, offering heating appliances and systems solutions. The Jessups Solar Squad offers their services to domestic customers as well as commercial clients. The company offers their customers not only the installation of all of these heating and cooling solutions, but also repair and maintenance services.
Through our Jessups Solar Squad review, the company was found to hold some beneficial and great features for their customers. These include financing payment options on some manufacturers’ products, manufacturers’ deals and promotions, a comprehensive website, fast email response times, good online reviews and being a specialist heat pump installation company.
The company however was found to provide limited heating and cooling solutions, however provide those best suited to the Tasmanian climate. Jessups Solar Squad also offer a limited range of brands, mainly working with Daikin and offer no weekend services.
Our Jessups Solar Squad review, found the company offers slightly higher than standard pricing for both their air conditioning products and installation services. The Jessups Solar Squad review found their pricing point to be slightly higher, in comparison to other air conditioning installation companies in the Launceston area. However their pricing was generally comparable to other companies that offer Daikin air conditioning products. Due to the manufacturers’ established high quality and performance, Daikin air conditioning products generally come at a higher price point than other brands of air conditioners.
As with most air conditioning installation companies, it is best to have an onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision. Jessups Solar Squad, like most other companies offer a free onsite quote to their customers.
This Launceston-based air conditioning installation company was found to have slightly higher than market pricing, which was similar to two of the top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Jessups Solar Squad received a solid rating of 3 out 5 overall for their cost effectiveness, an overall average result in comparison to the top 5 Launceston-based air conditioning installation companies.
Jessups Solar Squad generally as standard practise do not offer flexibility on their pricing through volume discounts and price matching, with the company priding itself on offering their best pricing from the outset. Jessups Solar Squad, however does offer air conditioning manufacturers promotions and special offers. If there is a current promotion, customers can check the details online or ask one of the friendly and helpful Jessups Solar Squad team members for further information.
At Jessups Solar Squad, a customer can receive a quote either over the phone, using one of the online contact forms or by email. The team are friendly and helpful in this area and are happy to provide an initial quote and more detailed quote even after an onsite appraisal. Again it is important to note, that initial quotes received over the phone or via email, are subject to change based on a free onsite assessment and this is standard practise for most Launceston-based air installation companies.
The Jessups Solar Squad review team found the phone and email to be both fast ways to receive a basic quote. Email response times were recorded by the review team as being very fast, with responses generally received within a few hours.
The Jessups Solar Squad website has two online contact forms, which can be used for customer inquiries or to request a quote. This is like most air conditioning installation companies as most companies offer either a quotation form or contact form on their website, and sometimes even both. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients.
The company’s online contact form, can been seen in the image below. The form is simple and easy to fill out, with customer’s details and space for a short message.
Below is an online contact form, which can also be used by customer to contact the company or to request a quote. As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call.
Jessups Solar Squad do not offer a general formal payment plan option for their customers, however they do have manufacturers promotions or exclusive offers which provide interest free payment terms on their products and sometimes cash back offers. A current finance promotion for the company can be seen below in the picture.
The payment system for Jessups Solar Squad customers, when not using a finance offer, is that 50% of the payment is required on the day that the quote is accepted and the remaining 50% is to be paid after the work is completed.
On the Jessups Solar Squad website customers can easily register their interest for the above exclusive offer by completing and submitting the online claim form below.
Our Jessups Solar Squad review rated this Launceston-based air conditioning installation company highly on their level of customer service. The review team contacted the company by various contact methods and on a number of occasions. The Jessups Solar Squad were professional and are able and willing to provide genuine and informative responses to questions. Both emails and phone calls were generally answered by a very knowledgeable and experience team member.
The Jessups Solar Squad review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry. Email response times for this company were also found to be very fast and the review team also recommends using this method to contact the company.
Our Jessups Solar Squad review team assessed the customer service performances of the Launceston-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.
Our Jessups Solar Squad review rated this Launceston-based company with great scores in both modes of contact; scoring Jessups Solar Squad, 7 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries.
Jessups Solar Squad was rated slightly lower in their score than three of the top 5 Launceston-based companies in their customer service by phone ratings and received a similar rating to one of the top 5 companies in the category of email customer service.
In the Jessups Solar Squad review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Jessups Solar Squad team members were found be very helpful and able to answer technical questions.
The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. In the first response category, the review team measured how long it generally takes for the company to respond to a customer’s initial email request. The second response category focussed on how long it normally takes for the company to email back a prepared quote. The Jessups Solar Squad review found that the Launceston-based company was one of the faster companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours.
As seen in the graph Jessups Solar Squad’s email response times were faster than all of the top 5 air conditioning installation companies in the Launceston area.
Our Jessups Solar Squad review gave the Launceston-based company a great score of 3.5 out of 5 for its overall customer service performance, a result in comparison which is similar to one of the top 5 Launceston-based air conditioning companies and reflects a competitive and solid customer service standard.
Jessups Solar Squad the city of Launceston and can provide services to customers to surrounding areas outside of Launceston. The company is open for service weekdays during business hours.
The review team were able to find many online reviews for Jessups, which was expected for a company with over 13 years experience in the industry. Jessups Solar Squad customer reviews rated their experience and customer service at a high satisfaction level, with reviews on Google and Facebook. The average satisfaction rating across these sites is 4.7 out of 5 stars, which is a great score in comparison to the top 5 Launceston-based air conditioning installation companies.
The customer testimonials presented below is from the company’s website, with the customers commenting on their positive experience with the company. The customers make mention of an amazing level of customer service, quality products and workmanship.
The company has an online review form on their website, for their customers to use as a way to review their company and services. This is a unique form, which is not seen often on company websites, however offers a quick and easy way for customers to give their feedback.
The company also displays the ratings and number of reviews received by the company on their website. In the image below is a Review Summary for the Jessups Solar Squad, which is a different feature from most air conditioning installation companies, however highly beneficial for a company to have on their website.
The next image is an example of a review that a customer has submitted to the company via their online review form. The customer was impressed by the company’s installation technician and is happy to recommend the company to others.
Our Jessups Solar Squad review found that the company supply and install high quality and energy efficient systems from a leading brand, Daikin into residential or commercial spaces. Jessups Solar Squad are proud to recommend and supply Daikin air conditioners, as they believe they are the best solution to suit the Tasmanian environment. Daikin heat pumps and air conditioners are known for their long lasting reliability and high energy efficiency. The company believes that over their years of experience, Daikin heat pumps have proven to be the most cost effective heating for Tasmania’s cold climate.
The Jessups Solar Squad also supply and install another air conditioning brand Haier. The company sometimes offer manufacturers promotions, with a current promotion for Haier is currently on offer with the Jessups Solar Squad company and can be seen in a image from the above “Financing” section.
The image below is from the Jessups Solar Squad website, showing the types of heat pumps they install, split systems and ducted systems. The Jessups Solar Squad team are happy and available to give expert advice to which system will best suit customer needs.
Jessups Solar Squad acknowledges that Daikin, even though is more expensive than other brands, has consistently outsold all other brands. In fact, 2014/15 saw Daikin hold 53% of the market share and in 2015/16 has seen and increase to over 60%, which means more than six out of ten heat pumps bought Tasmania wide in the last few years were a Daikin!
Jessups Solar Squad is a specialist heat pump air conditioning installation company that is well established and been in the solar and air conditioning business for over 13 years now. The company has installed 1000’s of solar systems and well over 10,000 heat pumps across Tasmania. With Jessups Solar Squad’s qualified and experienced installers and heat pump specialists, the company is able to provide customers with fast, quality service at a great price.
Our Jessups Solar Squad review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.
Jessups Solar Squad offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.
The number of years that the installation warranties covers for our top 5 Launceston -based air conditioning companies are presented below. Tasmanian Heat Pump Centre‘s installation warranty coverage is comparable to all of the top 5 Launceston air conditioning installation company’s warranties in terms of years of coverage.
In summary, our Jessups Solar Squad review found the Jessups Solar Squad to be a great option for customers in the Launceston area. It is a well-established, reputable and experienced specialist heat pump air conditioning installation company, with a great level of customer service standards, comprehensive website, fast email response times and being a specialist heat pump installation company. They also offer other great features for potential customers, like manufacturers’ specials and promotions and expert knowledge on heat pump installations and servicing and offer services to customers to almost everywhere in Tasmania. The review team found the company to be slightly higher in their pricing than other Launceston-based companies, however this may be due to their preferred air conditioning brand being Daikin.
Our review team assessed and rated the Jessups Solar Squad on a number of review categories and the company performed well across most of them. Based on the findings of the review team, the Jessups Solar Squad was awarded as being just outside of the top 5 Launceston-based air conditioning installation companies. The review team found the company to be a great option for customers in Launceston, who require installation of heat pump air conditioning systems.
Check out our Air Conditioning Installation Launceston page for details about our top 10 companies in Launceston.