Northern Air Tech Review

Price

Our Northern Air Tech review found the company offers slightly higher than average pricing for both their air conditioning products and installation services. However this may be reflective of the size of the company and their buying power in comparison to larger companies in the Launceston area. Also one of Northern Air Tech’s recommended brands, Daikin generally hold a higher price range, due to their quality manufacturing and features. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Northern Air Tech does however offer further price flexibility with special manufacturers’ deals and promotions and price matching. Customers are encourage to ask one of the friendly and helpful Northern Air Tech team members for further information about any current manufacturers’ promotions at the time of quoting. Northern Air Tech also offer price matching of competitors quotes, however this discount is considered on a case-to-case basis and is at the discretion of the company’s management. Price matching generally needs to be for quotes that detail the same brand and model of air conditioning product as well as the same installation requirements and considerations.

This Launceston-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Northern Air Tech received a good rating of 3 out 5 overall for their cost effectiveness, which was slightly lower than three of our other top 5 Launceston-based air conditioning installation companies.

Quotation system

At Northern Air Tech, customers are offered obligatory free quotes. A customer can receive a quote either over the phone or by email, using the online form on their webpage. The team are friendly and helpful in both methods of contact, however the phone was found to be the fastest way to receive a basic quote from the company. Email response times were found to be slow in comparison to other Launceston-based air conditioning installation companies, with most responses received after 5 days.

Again it is important to note, that quotes that are received from the Northern Air Tech team are subject to change based on a free-onsite assessment and this is standard practise for most Launceston-based air installation companies. Northern Air Tech offer obligation-free onsite quotes, where a friendly team member will arrive at the premises and conduct a comprehensive evaluation, before offering expert advice on the most suitable and affordable heating and cooling solution.

The Northern Air Tech online contact form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Northern Air Tech does not have a formal payment plan option for their customers. The accepted quote is generally payable on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Northern Air Tech management.

Customer Service

Our Northern Air Tech review rated this Launceston-based air conditioning installation company with solid and good level of customer service. Their team is comprised of friendly, reliable, and fully qualified, refrigeration technicians. The Northern Air Tech team were found to be professional and willing to provide genuine and informative responses to questions, even on an initial phone enquiry.

The Northern Air Tech team always try to place their customers’ best interests at the forefront of each and every installation or service call they perform. All of the technicians aim to respect customers’ properties, whether it be a home, office, or place of work, as if it were their own.

The Northern Air Tech review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Northern Air Tech review team assessed the customer service performances of the Launceston -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies, which includes Northern Air Tech, are displayed in the graph below.

Our Northern Air Tech review rated this Launceston-based company with solid scores in both modes of contact; scoring Northern Air tech, 6.5 out of 10 for their customer service by phone, and 6 out of 10 for their responses to customer email inquiries.

All of the top 5 air conditioning installation companies in Launceston performed well in both customer service categories. Northern Air Tech was rated slightly lower in their scores, than all of the other top 5 Launceston-based companies in their customer service by phone ratings. They scored similarly to two of the other top 5 companies in the category of email customer service.

In the Northern Air Tech review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Our Northern Air Tech review team found that the Northern Air Tech team have more of a direct style of customer service, however were found to provide the customer with helpful and knowledgeable answers to their inquiries.

The review team felt that the company’s ratings in phone and email categories of customer service may be reflective of the fact that Northern Air Tech is a smaller-size company, with a smaller team, who may perform multiple work roles. The review team also highlighted that the company review was conducted at a peak time for air conditioning services in the Tasmanian area, which may have impacted email response times.

The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Northern Air Tech Review found that the Launceston-based company was one of the slower companies in both response categories from the top 5 companies from the Launceston area. The initial response times to a customer’s email request and response rate in providing customers with a quote, was found to be on average being only after 5 days.

As seen in the graph Northern Air Tech email response times were similar to two of the other top 5 air conditioning installation companies in the Launceston area.

Our Northern Air Tech review gave the Launceston-based company an overall customer service rating of 3.1 out of 5, a good and solid score, which is slightly lower than all of the other top 5 Launceston-based air conditioning companies.

Northern Air Tech services the city of Launceston and can provide services to customers to surrounding areas throughout Northern Tasmania, from Elizabeth Town, Deloraine, Campbell Town, Scottsdale, and Bridport to the West Tamar including George Town. The company offers their services generally during business hours.

Online reviews for Northern Air Tech show customers with Northern Air Tech rate their experience and customer service satisfaction highly, with reviews on Google, HiPages and TrueLocal. The average satisfaction rating across these sites is an impressive 4.4 out of 5 stars, which is an outstanding score in comparison to our other top 5 Launceston-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Google review page, with the customer commenting on his positive experience with the company, specifically naming two team members. The customer makes mention of an amazing level of customer service he received and is happy to recommend the company to others.

Product Range

Our Northern Air Tech review found that the company works with a number of highly respected and reputable manufacturers’, however they specialise and recommend Mitsubishi Heavy Industries and Daikin heat pumps, as seen in the image below from their website.

Northern Air Tech pride themselves on only recommending the most economical and reliable brands of air conditioners, however they are able to supply and install other leading brands at customers’ request. With Mitsubishi Heavy Industries, the company recommends this brand as they believe they are an economical choice for customers, with the ability to blow a large volume of air, with a minimum amount of power

Technical expertise and experience

Northern Air Tech is an air conditioning installation that is well established, with over 15 years experience. The Northern Air Tech team consists of fully qualified refrigeration technicians, who can supply, install and maintain the heat pumps through the warranty period and beyond, giving peace of mind to customers. The team also has extensive experience, along with a strong reputation for attention to detail and well thought out designs to meet customer needs.
The Northern Air Tech company offers professional advice on sales, service or installation by fully qualified refrigeration technicians. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.

Our Northern Air Tech review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.

Northern Air Tech offers a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that Northern Air Tech installs is covered by a warranty and in the unlikely event that something should go wrong, their friendly team will return to attend to the problem immediately. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Launceston-based air conditioning companies are presented below. Northern Air Tech‘s installation warranty coverage is comparable to all of the other top 5 Launceston air conditioning installation company’s warranties in terms of years of coverage.

In summary, our Northern Air Tech review found Northern Air Tech to be one of the top 5 air conditioning installation companies in the Launceston area. It is a well-established, reputable and experienced air conditioning installation company, with a wide service area, high online review ratings and qualified and experienced technicians. They offer other great features for potential customers, like specials and promotions and price matching of competitors’ quotes. However the company does hold a slightly higher than average price range and slower than average email response times.

With all of the findings in mind, our review team rated Northern Air Tech as being one of the top 5 Launceston-based air conditioning installation companies. Northern Air tech was found to be a good option for Northern Tasmanian customers, who require the supply and install of heating and cooling systems.

Check out our Air Conditioning Installation Launceston page for details about our top 5 companies in Launceston.