Tascool Review

Price

Our Tascool review found the company offers a very affordable and competitive price range pricing on their split system air conditioners and installation service. The Tascool review found their pricing to be lower than standard pricing when compared against other Launceston-based air conditioning installation companies. This is a very impressive price range for a smaller-sized company, whose buying power in regards to air conditioning products would be weaker than some of the other bigger air conditioning installation companies.

As with most air conditioning installation companies, the quotes provided by Tascool over the phone and by email are estimates only and based on standard installation costs. As with most air conditioning installation companies, it is best to have a free onsite quote conducted, to give a more exact costing based on the installation requirements of space, design and layout of the space.

Tascool does however offer further price flexibility with special manufacturers’ deals and company promotions. Customers are encouraged to ask one of the friendly and helpful Tascool team members for further information about any current promotions at the time of quoting. Tascool does not offer price matching of competitors’ quotes nor volume discounts as the company prefers to give their best price from the outset.

This Launceston-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Launceston-based air conditioning installation companies, Degree C, as seen in the graph below. Tascool received a top rating of 5 out 5 overall for their cost effectiveness, which is a very impressive score for a smaller-sized company.

The image below shows a company promotion, which it was advertised on the company’s Facebook page. In this exclusive offer, Eligible customers could go into a draw to win a weekend getaway.

Quotation system

At Tascool, customers are offered obligatory free quotes. The Tascool team are happy to provide a quote either over the phone or by email or by using the online form on their webpage. The team are friendly and helpful in both methods of contact and the phone and email were both fast ways receive a basic quote from the company. Email response times were found to be very fast in comparison to other Launceston-based air conditioning installation companies, with most responses received within 6 hours.

Again it is important to note, that quotes that are received from the Tascool team are subject to change based on a free-onsite assessment and this is standard practise for most Launceston-based air installation companies. Tascool offer obligation-free onsite quotes, where a friendly team member will arrive at the premises and conduct a comprehensive evaluation, before offering expert advice on the most suitable and affordable heating and cooling solution.
The Tascool online contact form is presented in the form below. Their online form is simple and straight-forward to complete, with the review team highlighting that it is an easy way to contact the company.

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Tascool does not have a formal payment plan option for their customers. The accepted quote is generally payable on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Tascool management.

Customer Service

Our Tascool review rated this Launceston-based air conditioning installation company with solid and good level of customer service. The team is mainly comprised of a friendly, reliable, and fully qualified, refrigeration technician. The Tascool team member was found to be professional and willing to provide genuine and informative responses to questions, both by phone and email.

The Tascool review team found the phone and email both quick ways to obtain a quote from this company. Answers given by the Tascool team member both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Tascool review team assessed the customer service performances of the Launceston -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.

Our Tascool review rated this Launceston-based company with solid scores in both modes of contact; scoring Tascool, 7 out of 10 for their customer service by phone, and 8 out of 10 for their responses to customer email inquiries.

All of the top 5 air conditioning installation companies in Launceston performed well in both customer service categories. Tascool was rated comparatively in their scores to all of the top 5 Launceston-based companies in their customer service by phone ratings. The company scored higher than four of the top 5 companies in the category of email customer service.

The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. The Tascool review team found that the Launceston-based company was one of the fastest companies in both response categories in comparison to the top 5 companies from the Launceston area. The initial response times to a customer’s email request and response rate in providing customers with a quote, was found to be on average being within 6 hours. Tascool’s email response times were faster than all of the top 5 air conditioning installation companies in the Launceston area

Our Tascool review gave the Launceston-based company an overall customer service rating of 3.75 out of 5, a great score, which is higher than four of the top 5 Launceston-based air conditioning companies.

Tascool services the city of Launceston and can provide services to customers to surrounding areas throughout Northern Tasmania. The company offers their services generally during business hours, however also offer an impressive 24/7 breakdown service.

The Tascool review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customer testimonials detailed consistent great experiences of personalised service and great workmanship, with reviews on Google and Facebook. The average satisfaction rating across these sites is an impressive 5 out of 5 stars, which is an outstanding score in comparison to the top 5 Launceston-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Google review page, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service he received and is happy to recommend the company to others. The review team also noted that the Tascool owner also takes the time to respond to all of the online reviews, which not all companies do the same. This is reflective of Tascool’s good customer service standards and their genuine care of their customers’ experience.

Product Range

Our Tascool review found that the company works with a number of highly respected and reputable manufacturers’, however they specialise and recommend Mitsubishi Heavy Industries and Daikin heat pumps, as seen in the image below from their website.

Tascool pride themselves on only recommending the most economical and reliable brands of air conditioners, however they are able to supply and install other leading brands at customers’ request. With Mitsubishi Heavy Industries, the company recommends this brand as they believe they are an economical choice for customers, with the ability to blow a large volume of air, with a minimum amount of power

Technical expertise and experience

Tascool is an air conditioning installation that is well established, family-owned, with over 5 years experience in the Launceston market. The Tascool team consists of fully a qualified refrigeration technician and owner/operator, who can supply, install and maintain the heat pumps through the warranty period and beyond, giving peace of mind to customers. Tascool’s qualified and licensed refrigeration technician can service and repair all commercial refrigeration systems, as well as diagnosis, service and repair of most brands and types of air conditioning units, including reverse cycle (heat pump) split systems, multi head, ducted, and package units.
The Tascool company offers professional advice on sales, service or installation by fully qualified refrigeration technician, who is able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.
Tascool offers a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that Tascool installs is covered by a warranty and in the unlikely event that something should go wrong, the company is available 24/7, for breakdowns and repair. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Launceston-based air conditioning companies are presented below. Tascool‘s installation warranty coverage is comparable to all of the other top 5 Launceston air conditioning installation company’s warranties in terms of years of coverage.

In summary, the Tascool review found Tascool to be ranked just outside the top 5 air conditioning installation companies in the Launceston area. It is a well-established, reputable and experienced air conditioning installation company, with a wide service area, high online review ratings and a qualified and experienced technician. They offer other great features for potential customers, like specials and promotions, 24/7 breakdown and repair service, fast email response times, great customer service standards and affordable and reasonable pricing, which is impressive for a smaller company. However the company does hold provide a very simple website with not a lot of information and limited range of air conditioning brands that they work with.

With all of the findings in mind, our review team rated Tascool as just being outside of the top 5 Launceston-based air conditioning installation companies. Tascool was found to be a smaller company with a lot of great features and a good option for Northern Tasmanian customers, who require the supply, install or repair of heating and cooling systems.

Check out our Air Conditioning Installation Launceston page for details about our top 10 companies in Launceston.