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Tasmanian Heat Pump Centre Review

Tasmanian Heat Pump Centre is an air conditioning installation company, who specialises in heat pump heating and cooling solutions for both residential and commercial customers. Located in central Launceston, Tasmanian Heat Pump Centre is a medium sized, reputable company, who has been in the air conditioning industry for over 25 years. The review team assessed the company on a range of factors considered fundamental to air conditioning installation companies and compared them with other Launceston-based air conditioning installation companies. Our review found Tasmanian Heat Pump Centre performed well in a number of review categories and were rated as one of the top 5 air conditioning installation companies in Launceston.

Tasmanian Heat Pump Centre offering services to all Launceston suburbs and surrounding areas. The company is a specialist heat pump company, offering heating appliances and systems solutions. The Tasmanian Heat Pump Centre offers services to domestic customers as well as commercial and industrial clients. The company offers their customers not only the installation of all of these heating and cooling solutions, but also repair and maintenance services.

Through our Tasmanian Heat Pump Centre review, the company was found to hold some beneficial and great features for their customers. These include standard pricing, manufacturers’ deals and promotion, weekend availability and being a specialist heat pump installation company, which suits to the Tasmanian climate.

The company however was found to provide slow email response times, limited heating and cooling solutions and was found to have a low volume of online ratings and reviews. For a company like Tasmanian Heat Pump Centre, which has been over 25 years in operation, it would be expected that the company would have a larger volume of customer reviews, over multiple sites.

Tasmanian Heat Pump Centre is a specialist heat pump air conditioning installation company that is well established, with over 25 years experience in the Launceston area.

Price

Our Tasmanian Heat Pump Centre review, found the company offers standard pricing for both their air conditioning products and installation services. The Tasmanian Heat Pump Centre review found their pricing point to be competitive, in comparison to other air conditioning installation companies in the Launceston area and the prices were generally at average market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

This Launceston-based air conditioning installation company was found to have standard and affordable pricing, which was similar to one of the other top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Tasmanian Heat Pump Centre received a great rating of 4 out 5 overall for their cost effectiveness, a good result in comparison to our other top 5 Launceston-based air conditioning installation companies.

Tasmanian Heat Pump Centre Review Cost Effectiveness Graph

Tasmanian Heat Pump Centre generally as standard practise do not offer flexibility on their pricing through volume discounts and price matching, due to their already competitive price range. Tasmanian Heat Pump Centre prides itself on offering their best pricing from the outset.

The Tasmanian Heat Pump Centre, however does offer air conditioning manufacturers promotions and discounts. The company advertises special offers and promotions on their Facebook page. If there is a promotion on a specific brand, customers can check the details online or ask one of the friendly and helpful Tasmanian Heat Pump Centre team members for further information. The image below is from the Tasmanian Heat Pump Centre Facebook page, which shows a Mitsubishi Electric current promotion which is available to customers.

Tasmanian Heat Pump Centre Review Offers
( Source: https://www.facebook.com/Tasmanian-Heat-Pump-Centre-598315013521325/?ref=search&__tn__=%2Cd%2CP-R&eid=ARB2IO04_bFFcvxIQQEpmINHNwOoU-sxK_HJd-3f60_huKtox5fqDhB6Bh1Wen-lbqKHUFfNFaloCLto)

Quotation system

At Tasmanian Heat Pump Centre, a customer can receive a quote either over the phone, using the online contact form or by email. The team are friendly and helpful in this area and are happy to provide an initial quote and more detailed quote even after an onsite appraisal. Again it is important to note, that initial quotes received over the phone or via email, are subject to change based on a free onsite assessment and this is standard practise for most Launceston-based air installation companies.

The Tasmanian Heat Pump Centre review team found the phone to be the fastest way to receive a basic quote, as email response times were recorded by the review team to be quite slow, generally received after 5 days.

The Tasmanian Heat Pump Centre website has an online contact form, which can be used for customer inquiries or to request a quote. This is like most air conditioning installation companies as most companies offer either a quotation form or contact form on their website, and sometimes even both. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients.

The company’s online contact form, can been seen in the image below. The form is simple and easy to fill out, with customer’s details and space for a short message.

Tasmanian Heat Pump Centre Review Online Form
( Source: http://tasheatpump.com.au/contact-us/)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly. This is true for the Tasmanian Heat Pump centre, as the review team found their email response times to be of a slower speed and recommend potential customers to phone the company, if they need a quick response.

Financing

Tasmanian Heat Pump Centre do not offer a formal payment plan option for their customers. Generally payment is required on the day that the service is completed; however our review team did note that the Tasmanian Heat Pump Centre team are happy to work with customers with payment arrangements other than stated above, but this only at the discretion and consideration of the Tasmanian Heat Pump Centre management.

Customer Service

Our Tasmanian Heat Pump Centre review rated this Launceston-based air conditioning installation company highly on their level of customer service. They were professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are generally able to speak with an expert immediately upon calling the company, who can answer technical questions.

The Tasmanian Heat Pump Centre review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Tasmanian Heat Pump Centre review team assessed the customer service performances of the Launceston-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.

Our Tasmanian Heat Pump Centre review rated this Launceston-based company with high scores in both modes of contact; scoring Tasmanian Heat Pump Centre, 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries.

Tasmanian Heat Pump Centre Review Customer Service graph

Tasmanian Heat Pump Centre was rated slightly lower in their score than three of the other top 5 Launceston-based in their customer service by phone ratings and received a similar rating to three of the other top 5 companies in the category of email customer service.

In the Tasmanian Heat Pump Centre review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Tasmanian Heat Pump Centre team members were found be very helpful and able to answer technical questions.

The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Tasmanian Heat Pump Centre Review found that the Launceston -based company was one of the slower companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being after 5 days.

Tasmanian Heat Pump Centre Review Response Times graph

As seen in the graph Tasmanian Heat Pump Centre response times were similar to two of the other top 5 air conditioning installation companies in the Launceston area.

Our Tasmanian Heat Pump Centre review gave the Launceston-based company a great score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than three of the other top 5 Launceston-based air conditioning companies, however still reflects a competitive and solid customer service standard.

Tasmanian Heat Pump Centre the city of Launceston and can provide services to customers to surrounding areas outside of Launceston. The company is open for service weekdays during business hours, and Saturday mornings, which is highly beneficial for customer who work during the week.

The review team were not able to find many online reviews for Tasmanian Heat Pump Centre. This was unusual as it is expected that a company with over 25 years experience in the industry, usually possesses a higher volume of customer reviews over multiple sites. Tasmanian Heat Pump Centre customer reviews rated their experience and customer service at an average satisfaction level, with reviews only on Google. The average satisfaction rating across these sites is an average 2.3 out of 5 stars, which is a lower score in comparison to our other top 5 Launceston-based air conditioning installation companies.

The customer testimonial presented below is from the company’s website, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service, competitive pricing and professionalism. The customer is happy to recommend the company to others.

Tasmanian Heat Pump Centre Review Customer Testimonial 1
( Source: http://tasheatpump.com.au/)

Product Range

Our Tasmanian Heat Pump Centre review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin and Fujitsu into residential or commercial spaces.
Tasmanian Heat Pump Centre pride themselves on recommending Mitsubishi Electric air conditioners, as they believe they are world-leaders in reliability, quietness and energy efficiency, and proven performance in the tough Australian environment. The new Mitsubishi Electric range provides a versatile, yet affordable air conditioning solution for customers with Tasmanian Heat Pump Centre. The image below is from the Tasmanian Heat Pump Centre website.

Tasmanian Heat Pump Centre Review Brands
( Source: http://tasheatpump.com.au/#)

The Tasmanian Heat Pump Centre also offer additional products which were created to suit busy Australian lifestyles, such as Wi-Fi control systems. These systems unlock the door to smarter heating or cooling, for total home comfort where ever a person is. This innovative technology connects the domestic Mitsubishi Electric high wall, floor mounted and ducted air conditioner to a Smartphone, tablet or online account, giving the customer the freedom to fully control each unit on-the-go, via an internet connection.

Tasmanian Heat Pump Centre Review Brands
( Source: http://tasheatpump.com.au/)

Technical expertise and experience

Tasmanian Heat Pump Centre is a specialist heat pump air conditioning installation company that is well established, with over 25 years experience in the Launceston area. Tasmanian Heat Pump Centre employs qualified experienced installers and servicers of heating and cooling solutions. With their experienced heat pump specialists able to provide customers with fast, quality service at a great price.
Our Tasmanian Heat Pump Centre review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.

The friendly team at Tasmanian Heat Pump Centre offer years of experience and expert knowledge in the industry and are able to answer any query the customer may have on heating or cooling. The company offers an extensive range of services including domestic, commercial, industrial, extensions, renovations, maintenance, air conditioning, heat pumps and much more.
Tasmanian Heat Pump Centre offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Launceston -based air conditioning companies are presented below. Tasmanian Heat Pump Centre‘s installation warranty coverage is comparable to all of the other top 5 Launceston air conditioning installation company’s warranties in terms of years of coverage.

Tasmanian Heat Pump Centre Review warranty Graph

In summary, our Tasmanian Heat Pump Centre review found the Tasmanian Heat Pump Centre to be a great option for customers in the Launceston area. It is a well-established, reputable and experienced specialist heat pump air conditioning installation company, with a great level of customer service standards, standard pricing and Saturday service. They also offer other great features for potential customers, like manufacturers’ specials and promotions and expert knowledge on heat pump installations and servicing. The company however was found to provide slow email response times and low volumes of customer testimonials and reviews.

Our review team assessed and rated the Tasmanian Heat Pump Centre on a number of review categories and the company performed well across most of them. Based on the findings of the review team, the Tasmanian Heat Pump Centre was awarded as being one of the top 5 Launceston-based air conditioning installation companies. The review team found the company to be a great option for customers in Launceston, who require installation of heat pump air conditioning systems.

Tasmanian Heat Pump Centre Review city comparison graph

Check out our Air Conditioning Installation Launceston page for details about our top 5 companies in Launceston.

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