Price
The Temp Control Tasmania review found the company offers slightly higher than average pricing for both their air conditioning products and installation services. However this may be reflective of the size of the company and their buying power in comparison to larger companies in the Launceston area. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision. The Temp Control Tasmania team prefers to conduct an onsite visit of a customers’ space, as a way of giving their best advice and quote price.
Temp Control Tasmania offers further price flexibility with special manufacturers’ deals and promotions and price matching. Customers are encourage to ask one of the friendly and helpful Temp Control Tasmania team members for further information about any current manufacturers’ promotions at the time of quoting. Temp Control Tasmania also offer price matching of competitors quotes, however this discount is considered on a case-to-case basis and is at the discretion of the company’s management. Price matching generally needs to be for quotes that detail the same brand and model of air conditioning product as well as the same installation requirements and considerations.
This Launceston-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Temp Control Tasmania received a good rating of 3 out 5 overall for their cost effectiveness, which was similar to two of the top 5 Launceston-based air conditioning installation companies.
Quotation system
At Temp Control Tasmania, a customer can receive a quote either over the phone or by email or by using their online form (which currently cannot be accessed due to the website being under construction). The team are friendly and helpful in this area and offer basic quoting even on an initial inquiry. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Launceston-based air installation companies.
The Temp Control Tasmania review team found the phone to be the fastest way to receive a basic quote from Temp Control Tasmania. Email response times recorded by the review team were found to be slow in comparison to other Launceston-based air conditioning installation companies, with most responses received after 4 days.
The Temp Control Tasmania online contact form is presented in the form below. Their online form is simple and straight-forward to complete, however the online form may change due to the company’s website being under construction.
( Source: https://www.tempcontroltasmania.com.au/contact)
The Temp Control Tasmania recommends to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.
Financing
Temp Control Tasmania does not have a formal payment plan option for their customers. Customers are required to pay for their services on the day that the work commences. However our review team did note that the Temp Control Tasmania team are happy to work with customers with payment arrangements other than stated above, but this only at the discretion and consideration of the Temp Control Tasmania management.
Customer Service
Our Temp Control Tasmania review rated this Launceston-based air conditioning installation company with a good level of customer service. They were professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an air conditioning expert who can answer technical questions throughout the customer experience.
The Temp Control Tasmania review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
The Temp Control Tasmania review team assessed the customer service performances of Temp Control Tasmania and compared the results with other Launceston-based air conditioning installation companies. The review team focused on assessing the customer service provided by email and phone. The results from the assessments of the top 5 Launceston-based air conditioning companies are displayed in the graph below.
The review team for Temp Control Tasmania rated this Launceston-based company with good scores in both modes of contact; scoring Temp Control Tasmania, 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries.
All of the top 5 air conditioning installation companies in Launceston all performed well in both customer service categories. Temp Control Tasmania was rated similarly to one of the top 5 Launceston-based in their customer service by phone ratings and scored the same as three of the top 5 companies in the category of email customer service.
In the Temp Control Tasmania review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Temp Control Tasmania team members were found be very helpful and able to answer technical questions. The Temp Control Tasmania review team found the Temp Control Tasmania team possesses a easy going approach to customer service, with a “can do” attitude.
The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. The first email response category assessed how long it generally takes for the company to respond to a customer’s initial email request, and the second category measures how long it normally takes for the company to email back a prepared quote.
The Temp Control Tasmania review found that the Launceston-based company was one of the slowest companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote, on average received after 4 days. As seen in the graph Temp Control Tasmania email response times were similar to three of the other top 5 air conditioning installation companies in the Launceston area.
Our Temp Control Tasmania review gave the Launceston-based company a good score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than the top 5 Launceston-based air conditioning companies, however still reflects a competitive and solid customer service standard.
Temp Control Tasmania the city of Launceston and can provide services to customers to surrounding areas outside of Launceston. The company offers their services to their customers generally during business hours.
Our review team were unable to find any online reviews for Temp Control Tasmania, which is unusual as most air conditioning companies will have customer testimonials on their own webpage or reviews found on other online platforms, such as their Facebook page.
Product Range
Our Temp Control Tasmania review found that the company works with a number of highly respected and reputable manufacturers’, however they specialise and recommend Mitsubishi Electric air conditioning products. Temp Control Tasmania recommends Mitsubishi Electric products as they believe that they are the most economical and reliable brands of air conditioners, however they are able to supply and install on other brands of customers choice.
The company does not offer a range of different brands as some of the other Launceston-based air conditioning installation companies; however they are happy to source and install other air conditioning brands at the customer’s request.
Technical expertise and experience
Temp Control Tasmania is an air conditioning installation Launceston-based company that is well established, with almost 20 years experience in the industry. Their technical expertise is evident in their knowledgeable team, who are able to answer customer questions confidently and give expert advice regarding air conditioning options.
The Temp Control Tasmania review found that the company has fully qualified technicians for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.
Temp Control Tasmania offers a 5 year installation warranty and a 5 year manufacturer’s warranty. The 5 year protection gives customers peace of mind if something should happen to the air conditioner after purchase and installation. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.
The number of years that the installation warranties covers for our top 5 Launceston-based air conditioning companies are presented below. Temp Control Tasmania‘s installation warranty coverage is comparable to the top 5 Launceston-based air conditioning installation company’s warranties in terms of years of coverage.
In summary, the Temp Control Tasmania review team found Temp Control Tasmania to be a locally owned and operated air conditioning installation company in the Launceston area. It is a well-established, reputable and experienced air conditioning installation company, with a good level of customer service standards, full air conditioning services and some flexibility on their pricing. The Temp Control Tasmania team prefer to conduct onsite visits to assess their customers’ space, before providing an exact and detailed quote.
Temp Control Tasmania however was found to offer a more expensive price range than other air conditioning installation companies in the Launceston area. They also have no online reviews and ratings and their website is currently under construction, which limits the information that customers are able to find about the company.
The Temp Control Tasmania review team rated Temp Control Tasmania as just outside the top 5 Launceston -based air conditioning installation companies based on their comprehensive review and comparison process. The review team believes the company to be a solid option for customers in Launceston, who require installation of ducted and split system air conditioning split systems.
Check out our Air Conditioning Installation Launceston page for details about our top 10 companies in Launceston.
