Tones Electrical Review

Tones Electrical is a locally owned and operated family air conditioning installation company, who offer heating and cooling solutions for both residential and commercial customers. Located in central Launceston, Tones Electrical is a medium sized, reputable company, who has been in the air conditioning industry since 1987. The Compare Air Conditioning review team conducted a thorough assessment of the company on a range of factors considered fundamental to a successful air conditioning installation company. The results from the review were then compared with other Launceston-based air conditioning installation companies. Our review team found Tones Electrical performed outstanding in a number of review categories and was rated as being the top air conditioning installation company in Launceston.

Tones Electrical offers air conditioning services as well as electrical, refrigeration, appliance repair and solar panel services to all Launceston suburbs and Northern Tasmanian areas. The company not only offers air conditioning installation, but also the design, servicing and repair of air conditioning systems. Their range of heating and cooling systems includes split systems and ducted systems, and the Tones Electrical team are experts in installing heat pumps, which are highly recommended for Tasmanian customers.

Our Tones Electrical review proudly describes their core strength on their website as their customer service. Our Compare Air Conditioning review team found this to be true, in all of their contact and dealings with the staff at Tones Electrical. The customer service experienced by our review team was found to be of a high standard, with friendly and helpful service.

Other great features of Tones Electrical is their affordable pricing, detailed quoting and quick email response times. The company offers free onsite quotes for services and strives to competitively provide a wide range of electrical services, including air conditioning to suit all customer budgets and lifestyles. When awarding Tones Electrical as the top air conditioning installation company in Launceston, the review team highlighted that they provide fast and high quality services at competitive prices.

The company recommends and prefers Samsung air conditioning brand of products to its customers, however the Tones Electrical team can supply, install or service any of the other major air conditioning brands including Daikin, Panasonic and Mitsubishi Electric. Tones Electrical again is not a specialist air conditioning company, offering a wide range of electrical services to their customers and not just air conditioning. Tones Electrical do not also offer further discounts on their pricing, however can help customer access a manufacturers promotions or special deal at the time of quoting. The company’s website was also assessed by the Tones Electrical review team as being easy to use and navigate, however lacked a lot of vital information regarding their services such as brands of air conditioning products and the types of air conditioning systems that they provide.

The Tones Electrical review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customer testimonials were found to be mostly positive with customers detailing experiences with the Tones Electrical company, in regards their technical service, workmanship and customer service standards.

When awarding Tones Electrical as the top air conditioning installation company in Launceston, the review team highlighted that they provide fast and high quality services at competitive prices.

Price

Our Tones Electrical review, found the company offers a standard and affordable pricing range for both their air conditioning products and installation services. The Tones Electrical review found their pricing to be competitive, in comparison to other air conditioning installation companies in the Launceston area and the prices were generally on par with standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Tones Electrical offers flexibility on their pricing through air conditioning manufacturers’ special deals and offers. If there is a current manufacturers’ promotion, the Tones Electrical team will advise at the time of quoting. Tones Electrical do not advertise special offers and promotions on their Facebook page or on their website, which is unlike other air conditioning installation companies in the Launceston area.

Tones Electrical generally as standard practise do not offer volume discounts and price matching, due to offer their best pricing from the outset and belief in providing high quality workmanship.

This Launceston-based air conditioning installation company was found to have a affordable and average pricing range, which was similar to one of our other top 5 Launceston-based air conditioning installation companies, as seen in the graph below. Tones Electrical received a great rating of 4 out 5 overall for their cost effectiveness, a good result in comparison to our other top 5 Launceston-based air conditioning installation companies. There was only one other top 5 company that received a higher rating than Tones Electrical for their cost effectiveness, which was Degree C.

Tones Electrical Cost Effectiveness Graph

The cost effectiveness and price range of Tones Electrical was measured based on quotes received by our Tones Electrical review team. The company was found to have solid and good pricing on their products and services and this was one of the reasons that the company received the top air conditioning installation company in Launceston area.

Quotation system

At Tones Electrical, a customer can receive a quote either over the phone or by email, using the online contact form. The team are friendly and helpful in this area and were found to not only quote reasonable pricing, but also to offer detailing quoting and information, even after an initial inquiry. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Launceston-based air installation companies.

The Tones Electrical review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests, with most responses received within 6 hours.

Tones Electrical offer their potential customers a basic email quotation, however the email includes a lot of information and recommendations to the customer. The quote set out the pricing for all units and installation as well as warranty terms and air conditioning manufacturers’ brochures. The customer is provided with great information from the outset, which is highly beneficial for customers in their decision making process.

The Tones Electrical website does not offer an email address for customers to contact, however customer can use one of the online contact forms on their website. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients.

The first online form is call back form, which is found on home page of the company’s website and can be seen in the image below. It is a simple and easy form to fill out and is like a call back request. When submitting the form with their details, customers can expect a call back from one of the friendly Tones Electrical team members.

Tones Electrical Online Form 1
( Source: https://www.toneselectrical.com.au/)

The second online form is an online contact form, which is found on the contact page of the Tones Electrical website and presented in the image below. Again, this form is quick and simple to fill out and is an easy way for customers to receive contact back from the Tones Electrical team. The Tones Electrical review team received responses back from the company very quickly and this added to the reasons why Tones Electrical received the award of being the top air conditioning installation company in Launceston.

Tones Electrical Review Online Form 2
( Source: https://www.toneselectrical.com.au/contact/
)

Financing

Tones Electrical does not have a formal payment plan option for their customers, which is similar to most of the other air conditioning installation companies in the Launceston area.

Customer Service

The Tones Electrical review team awarded this Launceston-based air conditioning installation company highly on their level of customer service. At all times, the Tomes Electrical team were found to be professional and friendly, assisting customer with their queries and providing genuine and informative responses to questions. Customers can expect to immediately are able to speak with a knowledgeable team member who can answer technical questions and their email response times to customer inquiries and quotes, were found to be very fast.

The Tones Electrical review team found that either via phone or email were effective and speedy ways to receive a quote from this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Tones Electrical review team assessed the customer service performances of the Launceston-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Launceston – based air conditioning companies are displayed in the graph below.

Our Tones Electrical review rated this Launceston-based company with very high scores in both modes of contact; scoring Tones Electrical, 8 out of 10 for their customer service by phone, and 8.5 out of 10 for their response to customer email inquiries.

Tones Electrical Review Customer Service graph

Tones Electrical recorded the highest scores for both methods of contact than the other top 5 air conditioning installation companies in Launceston area. This reflects a very impressive level of customer service and also was an additional reason why Tones Electrical was awarded to be the top air conditioning installation company in the Launceston area.

In the Tones Electrical review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Email responses were shown to reflect considerable time in answering questions and providing all of the relevant information to customers. The Tones Electrical team members were found be very helpful and able to answer technical questions.

The graph below compares our top 5 Launceston-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Tones Electrical review found that the Launceston-based company was the fastest companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours.

Tones Electrical Review Response Times graph

As seen in the graph Tones Electrical response times were faster than all of the other top 5 air conditioning installation companies in the Launceston area.

Our Tones Electrical review gave the Launceston-based company an outstanding score of 4.1 out of 5 for its overall customer service performance, a result in comparison which is higher than all of the other top 5 Launceston-based air conditioning companies, reflecting their competitive and high quality customer service standards.

Tones Electrical services the city of Launceston and can provide services to customers to surrounding areas outside of Launceston, generally in the whole Northern part of Tasmania . The company generally offers their services during business hours.

Online reviews for Tones Electrical show customers with Tones Electrical rate their experience and customer service satisfaction highly, with reviews on TrueLocal and Facebook. The average satisfaction rating across these sites is a good 3.6 out of 5 stars, which is a good score in comparison to our other top 5 Launceston-based air conditioning installation companies.

The customer testimonial presented below is from the company’s website, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service and speedy responses times.

Tones Electrical Customer Testimonial 1
( Source: https://www.toneselectrical.com.au/
)

The next customer testimonial is from the Tones Electrical Facebook page, where the customer is also highly impressed with the customer service they received. It was also noted by our review team that the company also takes the time to respond to customer reviews as seen below, with a positive answer given by the Tones Electrical team member.

Tones Electrical Review Customer Testimonial 2
( Source: https://www.facebook.com/pg/toneselectrical/reviews/?referrer=page_recommendations_see_all&ref=page_internal)

Product Range

Our Tones Electrical review found that the company recommends to its customers and prefers to use Samsung air conditioning products, which are kept in stock and are ready to be installed. They believe Samsung products offer the best combination of quality and value for money and best suited for Tasmanian customers.
The Tones Electrical team however can provide, install and service any of the leading brands as requested by the customer, including Daikin, Mitsubishi Electric and Panasonic. The company does not advertise the manufacturers’ brands of air conditioning products on their website, which is unusual as most companies do advertise the brands they work with on their website.

Technical expertise and experience

Tones Electrical is an air conditioning installation Launceston-based company that is well established, with over 30 years experience in the industry. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.
Even though Tones Electrical team company is not exclusively a air conditioning installation company, they do specialise in most types of heating and cooling solutions. They supply and install of all major brands, replace old units, perform leak testing and regassing, repair or faulty air conditioners and conduct air conditioner servicing.
Our Tones Electrical review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company offers their team members ongoing training and knowledge building, as a means to stay up to date with current technologies. Their knowledge and understanding makes them experts in design, installation, servicing and repair work. The company like most Launceston-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

Tones Electrical offers a 5 year installation warranty and a 5 year manufacturer’s warranty, which is similar to other Launceston-based companies. The number of years that the installation warranties covers for our top 5 Launceston -based air conditioning companies are presented below. Tones Electrical ‘s installation warranty coverage is comparable to all of the other top 5 Launceston air conditioning installation company’s warranties in terms of years of coverage.

Tones Electrical Review warranty Graph

In summary, our Tones Electrical review found Tones Electrical to be the top air conditioning installation company in the Launceston area. It is a well-established, reputable and experienced air conditioning installation company, with a great level of customer service standards, informative quoting, fast response times and affordable pricing. The company offers free quotes and strives to provide a wide range of services to suits customers individual needs.

The Tones Electrical team offers customers an informative and detailed initial quote and provide more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and standard affordable prices, which is generally on par with market pricing in the Launceston area. The company however is not an air conditioning installation specialist as they offer a range of other electrical services to their customers.

Our review team rated Tones Electrical as being the top Launceston-based air conditioning installation company due to its amazing features and qualities, as well their outstanding results from our Compare Air Conditioning review. Tones Electrical was found to provide a fast and quality service at competitive prices. The review also that this company to be one of the best options for customers in Launceston , who require installation air conditioning and heat pump systems.

Tones Electrical Review comparison graph

Check out our Air Conditioning Installation Launceston page for details about our top 5 companies in Launceston.

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