Melbourne Heating and Cooling Review

Melbourne Heating and Cooling, is a Melbourne-based air conditioning installation company, with over 20 years’ experience in the industry. Specialists in heating and cooling solutions for both commercial and residential customers, Melbourne Heating and Cooling offers air conditioning installation, maintenance and repair of all types of air conditioners. With an extensive technical and trades team, the company prides themselves on stocking and offering top quality air conditioning brands and providing high standards of quality, service-based customer service.

Our Melbourne Heating and Cooling review rated Melbourne-based, air conditioning installation company strongly, with an overall score of 3.5 out of 5 stars, which is a competitive and solid rating in comparison to other Melbourne-based air conditioning installation companies. Their 3.5 star rating places them just outside of the top 5 ranking Melbourne-based air conditioning installation companies.

Melbourne Heating and Cooling offer a high standard of customer service and knowledge, and in fact pride themselves on being a service-based air conditioning installation company in Melbourne, and not a high volume low budget company like others in the industry. Their staff members are very knowledgeable, not only on the brands they stock, but also on best technical solutions for their customers, with a vast technical knowledge and information to assist customers. They stock and work with high quality air conditioning products, using some of the best known air conditioning manufacturers, like Toshiba.

Melbourne Heating and Cooling were found not to be the cheapest option in the Melbourne based area; however this is possibly due to their high quality products and brands. They also do not offer price matching or weekend service or availability.

Melbourne Heating and Cooling have consistently strong Google and Facebook reviews, with most reviews highlighting their high quality customer service, installation service and technical knowledge. They are offer volume discounts to their customers, when a customer purchases multiple units (more than 3) at one time.

The Melbourne Heating and Cooling review found the company’s website very easy to use and navigate.

Price

Our Melbourne Heating and Cooling review researched the company and it’s pricing on their air conditioning products and installations, finding the company supplies high quality brands and service, with their pricing reflecting this. This Melbourne-based air conditioning installation company is definitely not the cheapest option for air conditioning customers, however the brands they stock are of high quality.

Like most Melbourne-based air conditioning installation companies, Melbourne Heating and Cooling offers basic quotes over the phone and through emails, preferring to give a comprehensive quote after an onsite inspection. They do however spend time speaking with customers to find out any other possible solutions for their needs and giving them specific useful information and advice, like upgrade of electrical switchboards for certain types of air conditioning systems.

Priding themselves on being a service-based, high quality air conditioning installation company in Melbourne, the company prefers to focus on delivering top quality products and solutions to their customers. With this in mind, Melbourne Heating and Cooling do not offer a formal in house financing program, however they can offer instalment payment plan. This is where the customer can pay the account of slowly in instalments, with the final installation required to be paid by the day of the installation, basically the account needs to be finalised on the day the air conditioning system is to be installed. They also can offer recommendations of third party brokers that they use personally as a company, who may be able to assist customers to find a financial solution suitable for them.

Melbourne Heating and Cooling will offer their customers volume discounts if multiple units (more than 3) are purchased at the same time. However the company does not offer price matching on their products and services, due to the reasons above as their pricing is based on high quality products and service and not on competitor’s offers.

This comparison graph below shows the top 5 Melbourne-based air conditioning installation companies and their ratings on cost effectiveness. The Melbourne Heating and Cooling review team found the company to have a very high pricing on their quotes and therefore gave them a rating of 3 out of 5 stars for overall cost effectiveness, which is higher than all of our top 5 Melbourne- based air conditioning installation companies. However it is important to remember that their pricing reflects a high quality brand of air conditioning product.

Melbourne Heating and Cooling Review cost effectiveness graph

Quotation system

The Melbourne Heating and Cooling review found the company’s website very easy to use and navigate. The contact page lists a 1300 number to call, to talk to a team member or there is an easy to use, online contact form, shown partly below in the first image. This allows customers to send their contact details and a quick message or question to the Melbourne Heating and Cooling team.

The company also has a quote page on their website, which offers a more comprehensive online quote form for potential customers to fill out, shown in part below in the second image. The quote inquiry page has more and space to write more details, which allows for the company to send back a digital quote to potential customers.

Again, as with most Melbourne-based air conditioning installation companies, any quotes supplied by the Melbourne Heating and Cooling team are subject to change and further to a onsite inspection. Our Melbourne Heating and Cooling review also found that like with most Melbourne-based air conditioning installation companies, it is best to follow up a quote inquiry with a phone call, as to ensure a reply follows promptly.

Melbourne Heating and Cooling Review online form 1
( Source: https://melbourneheatingandcooling.com.au/contact/ )
Melbourne Heating and Cooling Review other online form
( Source: https://melbourneheatingandcooling.com.au/quick-quote/ )

Financing

Melbourne Heating and Cooling does not offer a formal in-house financial solution for their customers. Keeping to their image as a high quality, service-based air conditioning installation company, Melbourne Heating and Cooling seems to prefer to focus on providing quality service and products.

The company however allows customers to pay for their account in instalments, as long as the account is settled or the last instalment paid on the day that the air conditioning installation is to occur. They are also able to recommend a third party brokers that may be able to find a finance plan for individuals and their needs.

Customer Service

Our Melbourne Heating and Cooling review team rated the Melbourne-based air conditioning installation company with great level of customer service. They were found be friendly, polite, willing to help as well as very knowledgeable and professional, during both phone calls and email correspondence.

With that being said, our Melbourne Heating and Cooling review found that the customer service response with a quote via email was quite slow and there was no follow up from staff members after an email or phone quote had been given.

As with most Melbourne-based air conditioning installation companies, we recommended to customer to follow up after an email quote inquiry with a phone call as this general assists in getting a faster response time. With Melbourne Heating and Cooling review, we followed up a quote inquiry with a phone call, after waiting more than 4 days and immediately spoke to a very knowledgeable and helpful team member, who was able to send a quote via email within half an hour after the phone conversation.

As part of our review, the customer service performance of the top 5 Melbourne-based air conditioning installation companies were investigated and compared. Part of the review focused on customer service in particular customer service by phone and email and the findings are displayed on the graph in the image below.

Our Melbourne Heating and Cooling review rated this air conditioning installation company with a lower customer service rating than our top 5 Melbourne-based air conditioning installation companies, scoring Melbourne Heating and Cooling 6.5 out of 10 for their service to customer inquiries by phone and 7 out of 10 for their customer service and responses to customer inquires by email. This scored Melbourne Heating and Cooling lower than our top 5 Melbourne-based air conditioning installation companies in the customer service by phone category, however their score for customer service via email matching the ratings given to 2 of our top 5 Melbourne-based air conditioning installation companies.

Customer service graph Melbourne Heating and Cooling review

The Melbourne Heating and Cooling staff members were found to be polite and friendly as well as being knowledgeable and professional both by phone and email. Questions were answered in detail and through discussion as to possible air conditioning solutions or challenges that may arrive. Staff members were comfortable in acknowledging that their pricing is not the cheapest option in the market, however were proud to state that they use quality products and focus on providing a high level of service.

From the Melbourne Heating and Cooling review, the company was found to be very fast when responding to an initial request for a quote; however they were generally very slow when it came to sending a quote after the initial response. Their initial email response time frame was very fast, within an hour and was similar to 2 of our top 5 Melbourne-based air conditioning installation companies. However, the subsequent email quote response time was slower than our top 5 Melbourne-based air conditioning installation companies, with it generally being more than 4 days to receive a response. That said, the quote was provided very quickly following a phone call to check about the status of the quote, so customers may benefit from this approach. The graph below, compares our top 5 Melbourne-based air conditioning installation companies on their response time to initial email contact and response time for a quote.

Response time graph for Melbourne Heating and Cooling review

Our Melbourne Heating and Cooling review gave this Melbourne based company an above average score of 3.3 out of 5 for its overall customer service rating, which is just a fraction lower than some of the ratings given to our top 5 Melbourne-base air conditioning installation companies. This rating is a solid and competitive score for their customer service, and places them in good stead against the rest of the Melbourne air conditioning installation market.

This also true for customer testimonials of Melbourne Heating and Cooling, which rate a high level of satisfaction with their customer service and products. There is evidence from a number of online review sites such as Google, Facebook and True local. Below are two such testimonials, showing customers impressed with the service and response times.

 

customer testimonial Melbourne Heating and Cooling Review
( Source: https://www.google.com.au/search?ei=udDHW9qkHszLvgTI85iIDA&q=melbourne%20heating%20and%20cooling%20reviews&oq=melbourne+heating+and+cooling+reviews&gs )
Melbourne Heating and Cooling review another customer testimonial
( Source: https://www.facebook.com/pg/melbourneheatingandcooling.com.au/reviews/ )

Product range

Melbourne Heating and Cooling pride themselves on using leading high quality air conditioning products and manufacturers. They recommend and prefer Toshiba as an air conditioning brand and solution for their customers. Their website states that they are official dealers and professional service technicians for all of the brands that they stock. This Melbourne-based air conditioning installation company also offers heating and cooling solutions as well as hot water products and electrical services. The image below shows all of the leading, trusted brands that they work with. However, please note that not all of the brand may be air conditioning manufacturers as they also work with hot water and electrical brands and products as well.

Brands installed by the Melbourne Heating and Cooling review
( Source: https://melbourneheatingandcooling.com.au/brands/ )

Technical expertise and experience

With over 20 years of industry experience, Melbourne Heating and Cooling are a highly experienced and knowledgeable team and in all heating and cooling solutions. Their goal to provide a high level of service base and quality products is evident in their customer service and services they provide.

This Melbourne–based air conditioning installation company has a range of technical and trades people who provide a wide range of heating and cooling solutions for both commercial and residential customers. Also the Melbourne Heating and Cooling review found that all staff members showed a high level of technical knowledge in regards to air conditioning installation.

Melbourne Heating and Cooling offer a 6-year installation warranty on their service, which our review team has found to be a standard practice for most Melbourne-based air conditioning companies.

In summary, our Melbourne Heating and Cooling review team found that Melbourne Heating and Cooling to be a well established, professional and service based business, with high quality and trusted product brands. They offer a range of services, which extend beyond just air conditioners, offering customers installation, maintenance and a repair service. Their customer service was found to be at a high level in comparison to other Melbourne-based air conditioning installation companies. Online reviews also reflected customer’s experiences of the company with reviews rated them as highly recommended, with the staff at Melbourne Heating and Cooling were found be professional, highly knowledgeable.

As part of our Melbourne Heating and Cooling review, a number of important factors were assessed and compared with other Melbourne-based air conditioning installation companies. The company was rated highly as a great option for customer looking for quality brands and great service, however was placed just outside of our top 5 Melbourne based air conditioning installation companies. As an overall rating, Melbourne Heating and Cooling was given solid and competitive rating of 3.5 out of 5 stars.

Compare Air Con rating for Melbourne Heating and Cooling review

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