Coldflow Review

Our Coldflow review found them to be helpful, informative and experienced. The Melbourne-based air conditioning installation company was established in 1966, and bring many years of experience to their customers. Compared to other air conditioning installation Melbourne companies, they rate in our top 5 companies for their reasonable prices, extensive experience, and high level of professionalism, although they have a blanket policy that they don’t do installations in apartment buildings.

Their knowledge of a wide range of products and manufacturers, in addition to their willingness to attend rural areas and operate on the weekend, is part of their flexible, can-do attitude.

Price

When reviewing air conditioning installation Melbourne companies, we found Coldflow’s prices to be reasonable and competitive. They are happy to discuss prices based on your specific installation needs, and are open to price matching other companies when dealing with like-for-like products after an onsite inspection.

Our Coldflow review noted they do have special deals and offers, which change frequently, so you’re best off checking their website to see if they have any deals available that suit your requirements. Most of these offers are provided by the air conditioning manufacturers rather than Coldflow themselves, however they are happy to help you explore the options and choose an offer that fits well with your needs.

Like many air conditioning installation companies in Melbourne, Coldflow can do multi-unit discounts, depending on your requirements and the volume of units you wish to install in your home or business. Our Coldflow review noted they currently offer financing options, which currently includes an offer of up to 24-months interest-free finance (subject to certain conditions). In order to find out if you are eligible to take advantage of this offer, a phone conversation is generally required with the finance partner to assess the compatibility of the offer with your needs (see more about this offer under “financing”).

The graph below demonstrates how we ranked our top 5 companies in terms of cost effectiveness. We ranked Coldflow at 3.5 out of 5, which was a strong score relative to the market, but not quite as cost effective as some of our other top 5 companies.

Cost effectiveness Cold Flow review outcome

Quotation system

Our Coldflow review found them only too happy to provide an initial quote both online and over the phone, subject to a free onsite assessment of your building and specific needs. Their team are upfront and open about their pricing model and are only too happy to provide information and quotes without being pushy. Compared to other air conditioning installation companies in Melbourne, Coldflow are professional and straightforward about their quotes, both over the phone, via email and onsite.

Below is an image of Coldflow’s online form, which is a quick, simply and useful way to receive an online quote for the air conditioning solution that suits your needs.

Cold Flow review online quote image
(Source: https://www.coldflow.net.au)

Financing

As mentioned above, the Melbourne-based air conditioning installation company Coldflow have some financing options, provided through a partner organisation Once Finance. In our Coldflow review, we found them happy to connect customers to Once Finance, who generally have a simple, quick application process. After contacting you, the company will let you know if your application has been approved on the spot after 15-minute conversation. Once Finance has various plans, include up to 24-month interest free periods.

Below is an image of the interest free financing options available through the Coldflow website.

The financing options found by Cold Flow review
(Source: https://www.coldflow.net.au)

Customer Service

Coldflow rate very highly for customer service compared to other air conditioning installation Melbourne companies, as they provide a highly professional and well informed service. Our Coldflow review found their response rates for phone and email enquiries to be prompt, and their staff knowledgeable and courteous.

Below we have set out in a graph the customer service ratings of our top 5 companies. Coldflow scored 7.5 out of 10 for customer service by phone, and an exceptional 9 out of 10 for customer service by email.

Cold Flow review customer service graph

They are only too happy to discuss your particular circumstance over the phone, and encourage you to book in one of their installation experts for a free onsite quote, to provide tailored advice on your specific requirements.

The graph below indicates how quickly Coldflow’s sales team responded to online requests for a quote. Coldflow generally acknowledge an online request and provide customers with a quote following that request within 24 – 48 hours.

Cold Flow response against air conditioning installation Melbourne companies

Unlike some air conditioning installation companies in Melbourne, Coldflow have weekend availability, although their weekend hours aren’t as extensive as during weekdays. This extra availability means that if being home during the week isn’t an option for you, Coldflow’s services may be a suitable option for your needs.

The image shows the customer service and responsive time ratings of our top 5 Melbourne companies. Coldflow scored particularly well, with a fast response time and a customer service rating of a very strong 4 out of 5.

Cold Flow review customer service table from Melbourne page

Although Coldflow are a Melbourne-based air conditioning installation company, they also service most parts of Victoria, including rural areas. In addition to Melbourne itself, they operate in areas such as the Mornington Peninsula and Bellarine Peninsula.

Below is an example of a customer testimonial on Coldflow’s website.

Cold Flow review found these customer testimonials
(Source: https://www.coldflow.net.au)

 

Product range

During out Coldflow review, we found them to be highly knowledgeable about a wide range of products. Compared to some other air conditioning installation companies in Melbourne, they have a strong relationship with many air conditioning manufacturers, which makes them well placed to provide support on a wide range of products, and they will happily discuss the needs and requirements of all major air conditioning brands. That being said, we did note they have a particularly strong relationship with three of their top brands, namely: Daikin, Mitsubishi Electric and Panasonic. However, they are experienced at installing all major brands, and will happily talk you through the pros and cons of different systems.

The brands sold from our Cold Flow review
(Source: https://www.coldflow.net.au)

We found Coldflow to be familiar with installing a wide range of air conditioning systems, including:

  • reverse cycle split systems
  • inverter split systems
  • multi unit split systems
  • ducted heating and cooling, and
  • hydronic boiler systems.

Our Coldflow review found they have extensive knowledge about installing a wide variety of air conditioning systems. As one of the more established air conditioning installation companies in Melbourne, Coldflow have a wide range of experience and product knowledge, and are happy to help talk you through the various options.

Technical expertise and experience

Coldflow have many years of experience as a Melbourne-based air conditioning installation company, having been operational since they were first established in 1966. This gives them a substantial understanding of the air conditioning units they install, and detailed insight into a wide range of products. In our Coldflow review, we found them happy to provide both commercial and residential installation services, although they have a blanket policy that they do not install conditioners in apartment blocks. They are happy to provide both installation and repair services, and provide a 6 year installation warranty. They also have an ARC tick of approval.

 

Cold Flow review found this image on the website
(Source: https://www.coldflow.net.au)

In summary, our Coldflow review found them to be a competitive air conditioning installation company in Melbourne, with over 50 years’ experience. Their knowledge of a wide range of products and manufacturers, in addition to their willingness to attend rural areas and operate on the weekend, is part of their flexible, can-do attitude. Their staff are professional, knowledgeable and helpful, and their prices are competitive. As one of our top 5 rated air conditioning installation companies in Melbourne, Coldflow are a strong contender across all areas.

As the image below shows, we were impressed by Coldflow, and they rated as our second-best value Melbourne air conditioning installation company.