Cool Control Review

Cool Control is an air conditioning installation company in Melbourne, offering specialist heating and cooling installation for both commercial and residential customers. They offer a range of heating and cooling options, with their team possessing a high level of technical knowledge and experience. The Cool Control team performs installations, maintenance and repairs to a high caliber, with confidence, even offering their customers a lifetime guarantee on their workmanship. Our Cool Control review team rated the company 3.5 out of 5 stars, which is a solid and strong rating in comparison to other Melbourne-based air conditioning installation companies. This overall rating places Cool Control just outside of the top 5 best air conditioning installation companies in Melbourne.

Cool Control is a smaller sized business operation, with around 15 years experience in the industry. As with smaller companies, staff members generally do multiple roles, so at Cool Control its director also performs installations and customer service duties. This allows customers to speak with a knowledgeable team member from outset and generally lets customers deal the same person throughout the entire service.

Cool Control installs repairs and services most types of heating and cooling solutions, using leading air conditioning brands and quality workmanship. So confident of the workmanship, Cool Control offers a lifetime guarantee on their workmanship and stand behind the quality of their brands and service. The lifetime guarantee on workmanship is an impressive guarantee, and is not a common among other Melbourne-based air conditioning installation companies.This guarantee reflects the company confidence that they have in their team to install, maintain or repair customers air conditioners to the highest standard.

Our Cool Control review team found the company offers weekend service availability and a 24 hour emergency breakdown call out service, which is not offered by all Melbourne-based air conditioning installation companies.Their pricing is affordable and cost effective and when in conjunction with a lifetime guarantee on workmanship is also great value for money. With these amazing qualities, Cool Control is a great choice for Melbourne customers who are looking for air conditioning installation companies.

Cool Control also has a great online history of reviews from past customers,both on Google and True Local. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Cool Control company.

Cool Control review found the company’s website very easy to use and navigate.

Price

Our Cool Control review found this Melbourne-based air conditioning installation company to offer great and comparative prices on the products and services they provide.Their pricing rates on installation of air conditioning units are generally on average with standard market price, but definitely are still reasonable and affordable.

When considering Cool Controls pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use Mitsubishi Heavy Industries, because of their competitively priced products and that are considered one of the top brands of the industry in terms of quality and reliability. Their pricing also reflects a genuine and honest pricing style.

Our Cool Control review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Cool Control staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labor or service, which is not consistent with the service provided by Cool Control and therefore cannot be matched. As there is no formal financing plan, all customer accounts needs to be finalized before work commences.

Even though Cool Control does not have the most flexible pricing options, perhaps the focus for the company is on being on installation and unit pricing with best pricing available from outset.It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is more limited than some of the other bigger Melbourne-based air conditioning installation companies.

As part of our Cool Control review, the cost effectiveness of the company was investigated, and then compared with our top 5 Melbourne based air conditioning companies, seen in the graph below. Cool Control was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 4 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable with some of our other Melbourne based air conditioning installation companies in our top 5.

Cool Control Review cost effectiveness graph

Quotation system

Cool Control can be contacted via phone, through an office number or mobile contact number or via email or through their online contact form on their website, as seen in the image below.

Our Cool Control review found this air conditioning installation Melbourne-based company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs. It is worth noting that our Cool Control review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset. This simplistic quoting may reflect a standard genuine costing that company prefers to offer.

Cool Control like most Melbourne-based-based installation companies, offer a free onsite quote, to customers in Bayside and Melbourne Metro area. Cool Control does not service rural areas outside of Melbourne city.

Cool Control Review online form
( Source: http://www.coolcontrol.com.au/contact-us/ )

Financing

Our Cool Control review found that this company has no formal financing option, with the full amount needing to be paid up front before installation; this is similar practice of some of the other Melbourne-based air conditioning companies

Customer Service

Our Cool Control review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Cool Control was awarded with a solid, average level of customer service. The Cool Control team were found to be helpful, knowledgeable, and easy to understand and were also clear and genuine in their responses, even on initial inquiry phone calls. Staff were found to be knowledgeable,with great technical understanding of the air conditioning industry as well as very confident in their answers.

During the review, our Cool Control review team explored the customer service performance of many Melbourne-based air conditioning installation companies, focusing on two main areas of customer communication;phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Customer service graph Cool Control review

Our Cool Control review rated this Melbourne-based company lower than our top 5 Melbourne-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Cool Control received 6.5 out of 10 for their customer service delivery by phone and again 6.5 out of 10 for their response to customer inquiries by email.

Our Cool Control review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff were clearly competent to answer questions, with their answers being easy to understand and clear. This Melbourne-based air conditioning installation company, with their lifetime workmanship guarantee appear certain of their own knowledge and skills and this confidence is reflected in their customer service to their customers.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Cool Control review found that the Melbourne-based company had a fast response time to initial customer inquiries and the lower than average response score when emailing a prepared quote.

When responding to customer inquiries, a Cool Control staff member, responded generally within 6 hours, which is a fast response rates and similar to two of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was slow, with a response generally received only after 2 days. These rates ranked Cool Control as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Melbourne area.

Response time graph for Cool Control review

Our Cool Control review gave this Melbourne-based company an above average score of 3.2 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Melbourne based air conditioning installation companies. This rating however is solid and competitive score, when compared against the rest of the Melbourne-based air conditioning installation companies in the market.

The response time recorded by Cool Control review team can be attributed to company structure, where as in the case of Cool Control, it has a much smaller business structure and numerous business roles and duties are undertaken by one or two people. Therefore response times between companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores. Cool Control has shown itself however, even as a small company, to be solid and competitive, providing good customer service. Again, as with many of our other Melbourne based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.

The Cool Control company can offer volume discounts and advise customers of special manufacturers promotions. The volume discounts are only on multiple units and the discount is minimal, possibly due to the buying power of a smaller company than a larger one. Cool Control team members can advise customers of special manufactures promotion at time of purchase; however it is up to the customer to access the promotion themselves.

Our Cool Control review investigated online customer ratings for this Melbourne-based installation company, featuring testimonials and reviews on sites such as Google and True Local.Cool Control has a strong and competitive online rating from its customers online with an average rating of 4 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Cool Control.

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Cool Control staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again.

Cool Control Review customer testimonial
( Source: https://www.google.com.au/search?q=cool+control+review )

Product range

Our Cool Control review found that the company supply and install high quality and energy efficient systems from leading brands such as Panasonic, Mitsubishi Heavy Industries, Daikin and Fujitsu, as in the image below found on their website.
Cool Control can supply and install leading Mitsubishi Heavy Industries or other brands of air conditioners into residential or commercial spaces.Cool Control stand behind the brands they install as they consider them to be the best of the best air conditioners available in Australia, being both energy efficient and technically advanced.

Cool Control review product range
( Source: http://www.coolcontrol.com.au/ )

Technical expertise and experience

Cool Control offers the standard 5 years warranty on installation, as do most of the Melbourne-based air conditioning installation companies. However, Cool Control offers a further impressive and unique offer of a lifetime guarantee on its workmanship, reflecting their confidence in their installation, knowledge and technical skills. This lifetime guarantee on their workmanship covers the labour on work performed. There are exceptions to where the Cool Control lifetime guarantee is not valid and this is generally in situations where customers have decided against the recommendations of the Cool Control technician. For example in cases where the air conditioning unit, is an older model, is it is cost effective to fix or cannot be repaired to a high standard, then the customer may be advised that the best option is to purchase a newer model. If the customer decides to repair the old unit, the lifetime guarantee on workmanship is not valid as it went against the technicians recommendations and the workmanship cannot be of a quality level as the unit cannot be repaired to a high level of operation.

Cool Control presents to its customers the following services and reasons to choose them, as in the image below, which can be found on their website.

Cool Control review technical expertise
( Source: http://www.coolcontrol.com.au/services/)

 

In summary, our Cool Control review found that the company is a solid option for customers in the Melbourne area who are looking for air conditioning installation. Cool Control is a smaller sized company with a lot to offer, with a lifetime guarantee on workmanship and a 24 hour emergency breakdown repair service. Cool Control is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Cool Control is not as flexible in its pricing as other larger Melbourne based air conditioning installation companies, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Cool Control review finding them a great option for customers and rated them just outside the top 5 Melbourne based air conditioning installation companies.

Our Cool Control review considered a comprehensive range of factors associated with making a air conditioning installation company successful. These factors were assessed and the results compared against other Melbourne based air conditioning installation companies. Our Cool Control review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Melbourne-based air conditioning installation companies.

Compare Air Con rating for Cool Control review

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