Dale Air Review

Price

In our Dale Air review, we found this Melbourne-based air conditioning installation company to be very competitive on price. They offer competitive rates on the installation of air conditioning units, which are generally lower than the average Melbourne market prices.

Overall, we found this Melbourne-based air conditioning installation company provides very basic initial quoting, with the company preferring to give a more detailed quote after a free,no obligation onsite inspection. This reflects their aim to only give honest and genuine quotes to their customers; however most Melbourne-based air conditioning installation companies prefer to give a detailed quote only after an onsite inspection.

Our Dale Air review found that the company credits themselves and their staff on knowing all the air conditioning deals on offer and pride themselves on getting the best deal for their customers. They have a website page dedicated to the current specials and promotions as well as the sales team being highly knowledgeable in the current and upcoming offers.They also offer a price match on competitors quotes on an identical product and any manufacturer discounts that they receive from bulk orders, these savings are passed down to their customers. Or review team found that Dale Air appears highly motivated to access the best deal for their customers, aiming to give customer satisfaction and value for money.

Dale Air does not give volume discounts for multiple units; however they seem motivated in ensuring the best outcome for the customer. For example when discussing multiple units and discounts, the Dale Air technician advised other ways of providing a more cost effective solution when needing more than one unit. He discussed possible solutions such as to installing a multi head air conditioning system, with multiple air conditioning internal units and only one outdoor unit, to save on costs.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on the factor of cost effectiveness. Our review team found that Dale Air have very reasonable prices and therefore gave them a rating of 5 out of 5 for overall cost effectiveness, a better than average result when compared to the cost effectiveness of our other top 5 Melbourne-based companies. This score of 5 out of 5 also demonstrates that when it comes to the relative cost effectiveness of other companies in the broader Melbourne-based air conditioning installation market,Dale Air is considered above average for cost-effectiveness.

Quotation system

Dale Air offers their customers basic quotes via phone and email. Our Dale Air review team found that the company gives a speedy immediate response to a quote inquiry via phone, with only a basic quote provided. The company’s preference is to give a detailed quote only after a free, no obligation onsite quote, in which they seem more than happy to complete. All of Dale Air team were very helpful and knowledgeable, but could only give a basic quote, subject to change based on site inspection, reflecting their interest in customer satisfaction and being genuine in their quoting system.

Dale Air has a simplistic online contact form, shown in the image below, with personal contact details and particular brand and cooling or heating selection. This simple inquiry allows customers to easily to initiate contact with Dale Air, with a guarantee that customers can expect a quote within 24 hours or the next business day. It is probably one of the simple inquiry forms found on the websites of the other air conditioning installation companies in our Melbourne-based top 5.

Dale Air provided immediate basic quoting by phone, which is subject to a physical onsite inspection. Our Dale Air review team found their email response to email queries and the provision of digital quotes to be very slow in comparison to other Melbourne-based air conditioning installation companies. Dale Air have a website guarantee, that after filling out the online inquiry customers can expect to receive a quote within 24 hours after sending a email request. This however was not the experience of our Dale Air review team, but the slow response to their email inquires may have be due factors outside of their control during that time period. The Dale Air review team recommends following up an online inquiry by telephone if contact has not been made within 24 hours or the next business day.

Financing

Dale Air has an established formal financing option for their customers, with a leading third party lending company, GE Finance. An interest free finance option is highly favorable for Dale Air customers, with not many other Melbourne-based air conditioning installation companies offering the same. GE Finance is also a highly reputable finance company and is also used by bigger companies such as The Good Guys. The finance company offers a GEM Visa card, with an offer for up to 24 months interest free (can be 6 or 12 or 24 months interest free terms), which can be applied for online or the Dale Air sales team are happy to help you in store. Applicants are given instant approval. Impressively, the finance coverage is not limited to any certain brand of air conditioning, giving customers the freedom to choose and takes the financial pressure out of making a major purchase.

The Dale Air review team found that the Dale Air staff members were more than forthcoming with information and assistant regarding the finance option and process over the phone.This finance option allows customers to pay for their purchase in more manageable fortnightly installments over a period of time, without the worry of ever having to pay interest on those payments. By providing the option of an interest free payment plan, through GE Finance, Dale Air are helping to reduce the financial burden of some of its customers. There maybe the extra fees (required for establishing and managing the account and processing payments), so make sure you are aware of all the terms and conditions before applying and making a purchase. Our Dale Air Review team were very impressed by the finance option for Dale Air customers, as well as the easy application process, interest free terms and immediate approval.

The image below shows the advertising for up to 24 months interest free on the Dale Air website. They do not give any specific information about the finance company or even a link to apply, the preference that customers will contact the Dale Air prior, to discuss their needs and provide assistance with the process.

Customer Service

Our Dale Air Review rated this Melbourne-based air conditioning installation company highly on their level of customer service. They are particularly attentive to their customers, being able and willing to provide genuine and informative responses to questions even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience, and they also offer a 24 hours fast response times to online and email enquiries regarding requests for a quote. The team members seemed very knowledgeable with a comprehensive understanding of the air conditioning industry as well as experience. However, the Dale Air review found that the customer service lacked quick email response times and there were also no follow up calls after a phone conversation.

Our Dale Air review team investigated the customer service performances of the Melbourne-based air conditioning installation companies, focusing on two main means of customer communication – email and phone – with their findings displayed in the graph below.Our Dale Air review rated this Melbourne-based company with higher than average scores in both modes of contact, scoring Dale Air 7 out of 10 for the commendable way they deal with customers’ phone enquiries, and 6.5 out of 10 for their response to customer requests via email correspondence. These two scores ranked Dale Aircomparable to All Climate and Ezy Air from our top 5 air conditioning installation companies in the Melbourne, however when compared to the customer service satisfaction by email, Dale Air performed lower than our other top 5 Melbourne-based air conditioning installation companies.

Dale Air established good rapport with their customers by phone with every contact opportunity.Phone call are generally answered or put through to extremely knowledgeable people who can answer technical questions, ask other probing questions which help the customer to formulate their view about their needs and the best product that suits. Our review team found even the Dale Air reception staff member to be very helpful and knowledgeable, when the sales and technical teams were unable to take the call. This Melbourne-based air conditioning installation company is comfortable offering their recommendations about air conditioning solutions and brands and are happy to discuss and recommend any promotions or specials that maybe of interest to the customer. The staff members at Dale Air are friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our Dale Air review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their response times: specifically, at what rate they generally respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote. Our Dale Air Review found that the Melbourne-based company were excellent in the phone category; however found that they were generally slower to acknowledge an initial email enquiry, than the top 5 air conditioning installation companies in the Melbourne-based area. The review team found their response time to be more than 4 days after of receiving the email request and their response rate in providing customers with a quote was similarly slow, on average the process taking again more than 4 days.These experiences didn’t match the Dale Air website guarantee, where customers can expect to receive a response to a quote or inquiry request within 24 hours or the next business day.

In our Dale Air Review we found the air conditioning installation company in Melbourne to have a very slow response to a request for a quote,which doesn’t match their 24 hour quote response. They also only provide a very basic and simple quote, generally after 4 days of sending the request.

Our Dale Air Review gave the Melbourne-based company a relatively high score of 4 out of 5 for its overall customer service performance, a lower result in comparison to the other air conditioning installation companies being compared in our Melbourne-based top 5. Our review team also noted that Dale Air had one of the slower email response times, when compared to the other top 5 Melbourne-based air conditioning installation companies. From this graph above, we can see that Dale Air is ranked outside the 5 top Melbourne-based air conditioning installation companies in both these measures of comparison.

Dale Air is located in the Dingley Village, and specializes in the Bayside area of Melbourne, however services the Melbourne metro area and is able to travel to rural locations if necessary.

Dale Air also offers a 6 day operation, opening on Saturdays too, which not many of the other Melbourne-based air conditioning installation companies offer. This is an impressive service and is very convenient for customers that work business hours during the week.

Online reviews for Dale Air show customers with Dale Air consistently rate their experience and service satisfaction highly. This is evidenced across multiple online platforms including Google, True Local and Facebook. With a satisfaction rating across these site as a 3.5 out of 5 stars, even though it is lower than our top 5 Melbourne-based air conditioning installation companies, is still a strong satisfaction rating.

The customer testimonial presented below, originally from the Google pages review site is just one example of the type of overwhelmingly positive feedback Dale Air has been receiving in its numerous customer reviews online. In this testimonial, the customer is clearly impressed by their experiences with the company and their installation, making specific note of its high standard of workmanship, care and cleanliness, the overall cost effectiveness and product quality.

Product range

Dale Air installs many of the leading air conditioning brands, including Omega, Polyaire,Lennox, Braemar, Rinnai, and Cool Breeze, their highly recommended brands being Daikin and Brivis. The Dale Air sales team are highly knowledgeable about promotions or special offers for any of the company manufacturers they work with.

Dale Air uses the featured brands, presented in the image below, implying the Melbourne-based company’s trust in the quality of these brands’ products as well and strive to find any special offers or promotions associated with any of the brands, to suit customer needs and provide value for money.

Technical expertise and experience

Dale Air are an established air conditioning installation company in Melbourne, which has been operating for over 20 years. Their technical expertise is evident in the knowledgeable sales team and skilled technicians who ask relevant and probing questions to find the best product to suit each customer’s needs.

Further to this, our Dale Air review found that in addition to the standard manufacturer warranties on air conditioning brands, Dale Air offers a 6 year installation warranty. This is however similar to warranties time frames offered by other air conditioning companies in the Melbourne area.

However, Dale Air only performs the installations of air conditioners and doesn’t offer a repair and maintenance service for their customer base. They do however have a recommended repair and maintenance company that they work alongside with and who they recommend to their customers who require repairs or maintenance.

The Dale Air company seem very experienced and confident when with working with air conditioning installations in apartments. They seem to be aware of the challenges and rules and regulation that arise when dealing with body corporate bodies and have knowledge about the ways to handle these situations. This is a huge plus for the Dale Air team as not all Melbourne-based air conditioning installation companies appear as confident and as knowledgeable, with apartment air conditioning installations.

In summary, our Dale Air review found that Dale Air to be a well-established business, with over 20 years of expertise in market. Their customer service standards are high, with basic initial quotes provided by technical experts, prompt and reliable response times to phone enquiries. As well, they provide customers with competitive prices, special offers and promotion and interest free financing, which not all other air conditioning installation company in Melbourne offer. Dale Air has been consistently rated and recommended highly by its customers. Our Dale Air Review rated them as being currently just outside the top 5 Melbourne-based air conditioning installation companies;however are still specialists in installing ducted and split system air conditioning split systems.

Our Dale Air Review considered a comprehensive range of factors that we believe make an air conditioning installation company successful. These factors were reviewed for Dale Air and its results were then compared to the other Melbourne-based air conditioning installation companies in our top 5. With this in mind our Dale Air Review gave this company an overall Compare Air Conditioning Rating of 4 out of 5 stars, a great result that ranks Dale Air just outside our top 5 air conditioning installation companies in the Melbourne region.