Fresh Air Heating and Cooling Review

Fresh Air Heating and Cooling, is a Melbourne-based air conditioning installation company which provides an extensive range of heating and cooling solutions for both residential and commercial customers. They offerair conditioning installation, maintenance and repair, conducted by certified and licensed technicians. The Fresh Air Heating and Cooling review found the company to provide an honest and knowledgeable service to their customers, with affordable pricing.

Priding themselves on being a family based business, which offers all the service of other Melbourne-based air conditioning installation companies, without the frills. Their website does not specify a shop location, minimising costs and overheads associated with a business shop front and office staff. Listing two different phone numbers of the co owners, who appear to manage inquires, quoting, installation, maintenance and repair all by themselves.

Fresh Air Heating and Cooling review found the staff members to be very confident and knowledgeable as well as able to give lots of relevant information and details within the conversations. The detailed responses and questioning showed that the staff members possess a high level of experience in the air conditioning industry. With every contact, staff members took their time and care to listen and understand their potential customer’s needs.

Fresh Air Heating and Cooling are open business hours and offer services on Saturdays by appointment only. The company services Melbourne metro area and western suburbs; however they do not service rural areas outside of Melbourne, like some of the other Melbourne-based air conditioning instalment companies. They offer a 5 year installation warranty, which seems to be a standard amount for most air conditioning installation companies in the Melbourne area.

The company appears to be relatively new company in the industry, a smaller business structure with two co owners who seem to operate and run the business together. Their website states that they aim to provide the best service, with the best products at the best price.

Our Fresh Air Heating and Cooling review team gave this company a rating of 3.5 out of 5 stars, which is a strong and comparable score to other Melbourne-based air conditioning companies.

Fresh Air Heating and Cooling review found the company’s website very easy to use and navigate.

Price

Our Fresh Air Heating and Cooling review, found the company offers affordable pricing on their brands and service. They work with some of the leading air conditioning brands, with pricing based on the unit price and service and seemingly with no hidden costs. The fact that Fresh Air Heating and Cooling is a smaller company, with two co owners and operators and no shop front, may have a impact on their pricing and affordability. Their pricing is competitive, generally on par with standard market prices.

Fresh Air Heating and Cooling do not advertise special offers and promotions on their website. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, Fresh Air Heating and Cooling staff will let the customer know about the promotion. The customer will need to access and redeem the promotion themselves.

Fresh Air Heating and Cooling will offer volume discounts for customers purchasing three or more units at a time. Also the company will offer price matching to the best of their ability, however the quotes will need to be exactly the same, in regards to brands and sizing. If price matching is not possible, the staff are more than happy to discuss the reasons why and give an honest overview.

This Melbourne-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Melbourne-based air conditioning installation companies, as seen in the graph below. Fresh Air Heating and Cooling appears to have very affordable and reasonable pricing and they received a rating of 5 out 5 overall for their cost effectiveness, a result which is comparable to Maroondah Heating and Cooling, one of our top 5 Melbourne-based air conditioning installation companies.

Fresh Air Heating and Cooling Review cost effectiveness graph

Quotation system

Fresh Air Heating and Cooling offers obligation free quotes over the phone or via email. The Fresh Air Heating and Cooling review found the company’s team members, take their time to discuss and understand customer needs when speaking by phone. Their aim on the website is to find the best air conditioning solution to suit their customer’s lifestyle and budget, at the best price.

Our Fresh Air Heating and Cooling review noted that the company generally has a quick response to acknowledging an email quote request, generally the response taking over 6 hours, but is given generally within 24 hours. Their response with an actual quote took longer, generally taking between 2 to 4 days to be received. On occasion, a response to an email request for a quote would ask the customer to please call at their convenience to discuss a quote. During telephone calls, staff members were more than happy to discuss needs and quotes, and took their time to understand the customers’ needs. If a staff member was unable to speak at any time, they ask if they could return a call at a later time, in which they always did. It seems for the Fresh Air Heating and Cooling team they prefer to speak directly with a potential customer about their air conditioning needs and are happy to give a basic quote over the phone. This is an efficient and direct way to give good customer service to their customers.

It is worth noting, that our Fresh Air Heating and Cooling review found that this company offers a free onsite quote, like most other Melbourne-based air conditioning installation companies.

Our Fresh Air Heating and Cooling review found the company website easy to use and navigate. Under the heating and cooling pages, there is a quick free quote inquiry form, see the below. Simplistic and easy for customers to fill out, asking basic information as the staff seem to prefer to communicate directly by phone with potential customers about their needs and lifestyle in detail, as to offer the best air conditioning solution and service.

Fresh Air Heating and Cooling Review online form
( Source: http://www.freshairaustralia.com.au/ )

Under the contact page on the Fresh Air Heating and Cooling website, there is a contact inquiry form, in the image below. Easy and simplistic again, with email and phone contact details and opening hours all in the one place.

Fresh Air Heating and Cooling Review online form
( Source: http://www.freshairaustralia.com.au/contact.html )

Financing

Our Fresh Air Heating and Cooling review found that this company does not have any formal financing solutions nor does it offer installment payments, like some other Melbourne-based air conditioning companies. The company prides themselves on offering affordable, honest pricing and service and by keeping the service simple and straightforward it allows the pricing to be also.

Customer Service

Our Fresh Air Heating and Cooling review rated this Melbourne-based air conditioning installation company with an higher than average level of customer service. They were found to be very knowledgeable, confident, helpful and willing to provide genuine and honest responses to questions, even on an initial phone enquiry. The team members seemed to hold a comprehensive understanding of the air conditioning industry as well as technical experience. However the customer service lacked a fast email quote response times by email and there were also no follow up calls after an initial phone conversation.

The Fresh Air Heating and Cooling review explored the customer service performances of the Melbourne-based air conditioning installation companies in our top 5, focusing on email and phone communication to their customers, with the results displayed in the graph below. Our Fresh Air Heating and Cooling rated this Melbourne-based company with higher than average scores in both modes of contact, scoring Fresh Air Heating and Cooling 7 out of 10 for their customer service via phone and 9 out of 10 for email response to customer requests. These two ratings positioned Fresh Air Heating and Cooling in strong positions for customer service in both categories and were comparable to other companies in our top 5 air conditioning installation companies in the Melbourne area.

Customer service graph Fresh Air Heating and Cooling review

Fresh Air Heating and Cooling reflected good honest service to their customers in many ways. Their website doesn’t list an office number or 1300 number, only the direct mobile numbers of the co owners. This means customers can call directly to speak with knowledgeable, technical staff members, who will also be involved in the installation of their air conditioning system. This Melbourne-based air conditioning installation company’s staff members appear comfortable in discussing customer needs and air conditioning options over the phone, with friendly and happy staff members answering questions to the best of their ability, by phone or email.

As part of the Fresh Air Heating and Cooling review, the company was assessed on their response times, specifically, their response time to a customer’s initial email request, and how long to send a prepared quote. Fresh Air Heating and Cooling had higher than average rating for the initial response to a customer inquiry; with an initial response sent back generally after 6 hours. Their response rate in providing customers with a quote was however slow, with the process on average taking between 2 to 4 days.

Our graph below compares our top 5 Melbourne-based air conditioning installation companies on their response times. The Fresh Air Heating and Cooling response ratings were comparable to some of the top 5 Melbourne-based air conditioning installation companies relation to response speed. These rates ranked Fresh Air Heating and Cooling an average rating relation to response speed, in comparison to the other top 5 air conditioning installation companies in the Melbourne-based industry.

Response time graph for Fresh Air Heating and Cooling review

Our Fresh Air Heating and Cooling review gave the Melbourne-based company an overall higher than average score of 4 out of 5 for its customer service performance, a strong and competitive result when compared against our Melbourne top 5.

Unfortunately as Fresh Air Heating and Cooling, there are currently at this time noon line reviews for this company or any customer testimonials on their website.

 

Product range

Fresh Air Heating and Cooling review found that the company works with a few well known and leading brands of heating and cooling solutions. These include Braemar, Mitsubishi, Bonaire, Actron Air, DeLonghi and Brivis, as presented in the image below. The Fresh Air Heating and Cooling team stand behind the brands that they install and are proud to install these quality brands at affordable prices.

Fresh Air Heating and Cooling review product range
( Source: http://www.freshairaustralia.com.au/about.html )

Technical expertise and experience

Fresh Air Heating and Cooling offer the installation, maintenance and repair of air conditioning systems. They are fully licensed and certified technicians, with vast experience. They offer a standard 5 year warranty on their air conditioning installations and aim to give their customers the best service and best products at the best price.

In summary, Fresh Air Heating and Cooling is a family owned and smaller company than some of our other Melbourne-based air conditioning installation companies. Therefore being a smaller operation allows for lower over head costs and more affordable pricing. Our Fresh Air Heating and Cooling review found the company great to deal with, with friendly and honest customer service and affordable prices.

In our Fresh Air Heating and Cooling review, a comprehensive range of factors which we believe make an air conditioning company successful were assessed. These factors were reviewed for Fresh Air Heating and Cooling and the results were compared with the other Melbourne-based air conditioning installation companies in our top 5. With this in mind our Fresh Air Heating and Cooling review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, which placed them just outside the top 5 air conditioning installation companies in Melbourne.

Compare Air Con rating for Fresh Air Heating and Cooling review

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