Maroondah Heating and Cooling Review

As one of the more competitively priced Melbourne-based air conditioning installation companies on the market, our Maroondah Heating & Cooling review team found them to be helpful, competitive, and focussed on getting customers the best product and price upfront, without being distracted by short-terms deals or specials. They are well versed in a wide range of products and brands, and their helpful customer service consultants are comfortable and able to help you select the air conditioning solution that works best for your needs, in a smooth and pain-free way, which makes you feel like you have received good value for your money.

Our Maroondah Heating and Cooling review found them to be helpful, professional and eager to help customers find the best air conditioning solution from the first call.

Price

Our Maroondah Heating & Cooling review found their prices to be very competitive compared to similar air conditioning installation companies in Melbourne. Their aim is to provide the best price from the outset rather than turning to price matches or special deals. That being said, like many air conditioning installation Melbourne companies, they are happy to assist customers with cash back offers from the manufacturer, which can help customers gain maximum value and occasional discounted prices for their air conditioning system. Maroondah noted that two of the air conditioning companies whose units they install (Fujitsu and Mitsubishi) both provide cash back offers at certain times each year, usually during the winter months. Although the promotion comes from the brand itself, rather than Maroondah, they are happy to assist you access the offer.

They can sometimes offer discounts for customers wishing to install a large volume of units, however this is determined on a case-by-case basis, and again their emphasis is on providing the best upfront price.

The graph below sets out the relative cost effectiveness of our top 5 air conditioning companies in Melbourne. Maroondah rates a strong 4 out of 5, and in this regard ranks third when compared against our top 5 Melbourne companies.

Maroondah Heating and Cooling review graph about cost effectiveness

Quotation system

When conducting our Maroondah Heating & Cooling review, we found them happy to provide a hassle-free initial quote over the phone or online. This quote is subject to a follow up onsite inspection, which is commitment free and complimentary, to assess the particular details of your building.

Like many air conditioning installation Melbourne companies, Maroondah have a specific policy for apartment buildings, which they prefer to inspect before providing a quote. The reason for this policy is that in their experience, apartment buildings tend to have particular technical requirements which can be difficult to predict, a response we heard from many Melbourne-based air conditioning companies during our review process. Generally you will also need pre-approval from the apartment’s Owners Corporation.

Below is an image of Maroondah’s online form, which is a speedy and simple method to get an online quote for the air conditioning solution you are seeking.

Maroondah Heating and Cooling review online quote image
(Source: http://www.maroondahair.com.au)

Financing

Many air conditioning installation companies in Melbourne can assist with financing options, and Maroondah currently has an offer with an independent finance provider of up to 12 to 32 months’ interest-free finance. This offer is subject to appraisal by the provider, which can generally be assessed via a phone discussion with the provider. During our Maroondah Heating & Cooling review we found them happy to help coordinate this process for the customer.

Below is an image of the interest free financing options available with Certegy.

From Maroondah Heating and Cooling review website interest free options
(Source: http://www.maroondahair.com.au)

Customer Service

Our Maroondah Heating & Cooling review found that compared to other air conditioning installation Melbourne companies, customers report a fairly high level of satisfaction with their services. Initial phone enquiries go through to their friendly and helpful reception, who are happy to assist with initial quotes and setting up a free onsite inspection.

The graph below shows the customer service ratings of our top 5 companies. Maroondah scored a strong 7 out of 10 for both customer service by email and by phone.

Maroondah Heating and Cooling review customer service graph

Their enquiry response time is above average for Melbourne-based air conditioning installation companies, and the average turnaround from initial enquiry to quote is generally quick and painless.

The graph below reveals the speed of responses to online requests for a quotation. Maroondah acknowledge receiving an online request very quickly (generally within 6 hours) and then generally provides a quotation in more than 4 days.

Our graph response time for our Maroondah Heating and Cooling review

Their consultants are happy to assist customers find the most suitable product in a suitable price-bracket for their needs. Their services focus on Melbourne’s north and eastern suburbs, including Bayswater, Ringwood, Ferntree Gully, Lilydale, Surrey Hills, Blackburn, Box Hill and Croydon. Unlike many air conditioning installation companies in Melbourne, they prefer not to service the CBD area, and don’t go to rural areas, so it’s worth checking in advance to find out if you fall into their area of operation.

Maroondah are open during regular business hours, but are closed over the weekend, which means installation and repairs have to be conducted during the working week. If this is likely to cause issues for you, you may wish to investigate other companies that have weekend availability.

The image below is from our Melbourne comparison table, and shows the customer service and responsive time ratings of our top 5 air conditioning installation companies in Melbourne. Maroondah scored well, with a fast response time and a customer service score of 3.8 out of 5, however this was not quite as strong as the other top 5 companies. This is indicative of the exceptional customer service provided by each of our top 5 Melbourne companies, rather than shedding light on Maroondah, because we were still impressed by the service and commitment to their customers.

Maroondah Heating and Cooling review air conditioning installation Melbourne graph

Overall, our Maroondah Heating & Cooling review noted their consultants are happy to provide prompt and helpful advice on their range of services and assist customers in navigating the different options offering by various air conditioning installation companies in Melbourne.

Below is an image of a customer testimonial on their website.

Maroondah review air conditioning installation customer testimonials
(Source: http://www.maroondahair.com.au)

 

Product range

Maroondah install a wide range of brands, our Maroondah Heating & Cooling review found their preferred brands to be Daikin and Panasonic, but they are also happy to install brands including: ActronAir, Braemar, Breezair, Bonaire, Brivis, HydroHeat and Lennox.

Compare Air Conditioning brands found in Maroondah review
(Source: http://www.maroondahair.com.au)

We found Cold Flow to be familiar with installing a wide range of air conditioning systems, including:

  • reverse cycle split systems
  • inverter split systems
  • multi unit split systems
  • evaporative cooling
  • ducted heating and cooling
  • hydronic boiler systems

Compared the other air conditioning installation companies in Melbourne, Maroondah are happy to install a very wide range of air conditioning brands and types.

Technical expertise and experience

During our Maroondah Heating & Cooling review we found they have a wide range of experience, putting them our top 5 Melbourne-based air conditioning installation companies.

Maroondah have been operating since 1997, giving them over 20 years’ experience in the industry. Their experience includes commercial and residential buildings, including apartments. Their services are not limited to installation along, as our Maroondah Heating & Cooling review found they are also happy to conduct air conditioning repairs. They provide a 6-year installation warranty as a matter of course, and a 5-year manufacturer warranty is available through the manufacturer. Maroondah also have an ARC tick of approval, making them an externally accredited Melbourne-based air conditioning installation company.

 

Maroondah Heating and Cooling review additional image
(Source: http://www.maroondahair.com.au)

In summary, our Maroondah Heating & Cooling review found them to be helpful, professional and eager to help customers find the best air conditioning solution from the first call. Customers should enquire if their home or office falls within Maroondah’s service area before proceeding.

As the image below indicates, we were impressed by Maroondah, and they rated as our fifth best value air conditioning installation company in Melbourne.

Compare Air Conditioning star rating

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