Rosanna Heating and Cooling Review

Price

Our Rosanna Heating & Cooling review found the company has competitive standard pricing range on their air conditioners and installation services. The company supplies and installs heating and cooling systems from a range of leading brands like Daikin, Panasonic and Mitsubishi Electric air conditioners systems, allowing the company also to find the best solution for customers based on their budget and needs.

The review team based the pricing on quotes received over the phone from Rosanna Heating & Cooling, which were generally basic quotes with “ballpark” figures. As with most air conditioning installation companies, Rosanna Heating & Cooling prefers to conduct a free onsite quote as to be more certain of the expected costing and installation requirements, before making providing a detailed and set quote.

The company advertises special air conditioning manufacturers’ deals and promotions on their website and Facebook pages for their customers to take advantage of. An example of a current promotion from their Facebook can be seen below.

Rosanna Heating & Cooling generally do not offer flexibility on their pricing as standard practise, like with further discounts such as volume discounts and price matching. This is due to their belief that their pricing is already competitive and aim to give their best price from the outset.

This Melbourne-based air conditioning installation company was found to have a competitive price range in comparison with other Melbourne-based air conditioning installation companies. The graph below shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Rosanna Heating & Cooling received a great rating of 4 out 5 for their cost effectiveness, which is great pricing in comparison to the other top 5 companies.

Quotation system

At Rosanna Heating & Cooling, customers can receive a quote either over the phone, email or through their online forms. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Melbourne-based air installation companies. The Rosanna Heating & Cooling team can provide quotes over email, however, prefer customers call so they can discuss their needs and give a more personalised service and quote.

Quotes can also be requested via the Rosanna Heating & Cooling website, through an online form, called the Online Request Quote Form, as seen in the image below. The form is simple and quick and easy to fill out, easy selections for services and products and room for a short message. Our review team found the form to quite comprehensive however still quick and easy to fill out when compared with other air conditioning installation companies in the Melbourne area.

The company website also has an air conditioner capacity calculator as seen in the image below, which is a quick and easy way for customers to estimate the size of air conditioner best suited for their space.

( Source: https://rosannaheatingandcooling.com.au/about-us/)

Financing

Rosanna Heating & Cooling offers a formal financing plan for its customers through a third-party finance company, Skye Finance, as in the image below. This is a highly beneficial feature for the company as not all other Melbourne-based air conditioning installation companies offer the same. The interest-free finance is available all year round for all Heating, Cooling and Solar solutions for both residential and commercial customers. To find out more customers can talk to one of their friendly staff members or to click the image below on their website.

( Source: https://rosannaheatingandcooling.com.au/financing-options/)

Customer Service

Our Rosanna Heating & Cooling review rated this Melbourne-based air conditioning installation company highly on their level of customer service.  Responses received from the Rosanna Heating and Cooling were informative and relevant to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset who are willing to help, and emails and online inquiries are generally answered by experienced and friendly staff members.

The Rosanna Heating and Cooling review team found both the phone the easiest method to gain a quote, however the company prefers to give a quote after an onsite appraisal. Answers given by team members both over the phone and via email show that they have a great understanding of the air conditioning industry. Our Rosanna Heating & Cooling review team also found that the company’s email response times to inquires and quote requests to be fast.

Our Rosanna Heating and Cooling review team assessed the customer service performances of the Melbourne-based air conditioning installation companies, focussing on the customer service provided by email and phone, with the results displayed in the graph below. Our Rosanna Heating & Cooling review rated this Melbourne-based company with great scores in both modes of contact; rating Rosanna Heating and Cooling 8 out of 10 for their customer service by phone, and again 8 out of 10 for their response to customer email inquiries.  The company’s customer service rating were comparable and similar to some of the top 5 companies in the Melbourne area, as seen in the graph below.

In the Rosanna Heating and Cooling review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Rosanna Heating and Cooling review team found staff members at Rosanna Heating & Cooling to be friendly and professional from the first point of contact, whether by phone or by email.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Rosanna Heating and Cooling Review found that the Melbourne-based company provided fast responses in both categories. With their initial response time to an email request on average being within 6 hours and for basic email quotes, responses were generally received within 24 hours. Below is the response times recorded by the top 5 air conditioning installation companies in Melbourne.

Our Rosanna Heating and Cooling review gave the Melbourne-based company a score of  4 out of 5 for its overall customer service performance, a good result in comparison to the other top 5 Melbourne-based air conditioning companies and reflects a solid level of customer service standards.

Rosanna Heating and Cooling services areas across the city of Melbourne, offering free in-home quote appraisals to their customers. The company only offers services during weekdays, from 9am to 5pm.

Online reviews for Rosanna Heating and Cooling show customers with Rosanna Heating and Cooling rate their experience and customer service satisfaction highly, with reviews found on the company’s Facebook page, Google page and other websites. The average satisfaction rating across these sites is 4.2 out of 5 stars, which is an outstanding score and like some of our top 5 Melbourne-based air conditioning installation companies.

The customer testimonial presented below is from the Rosanna Heating & Cooling company’s Facebook page. The customer relates her positive experience with the company, making mention of amazing level of customer service and personalised service she received. The company also take the time to answer most online reviews, which not all air conditioning companies do the same.

Below is another customer testimonial from the Rosanna Heating & Cooling Facebook review page, where the customer was very impressed with the installation service that he received from the company.

Product range

Rosanna Heating & Cooling work with all the major brands in our industry on a regular basis. One of Rosanna Heating and Cooling strengths is that use a broad range of suppliers and products to find the best solution for customer needs and budget. The image below is from the company’s website with the main brands that they work with.

Technical expertise and experience

Rosanna Heating & Cooling is a specialist air conditioning installation company that is well established in the Melbourne market. Their technical expertise is evident in their knowledgeable staff, who answer customer questions confidently and in detail and their technicians, who can perform a range of services.

Rosanna Heating & Cooling provides their customers with a full range of air conditioning services from supply and install to service and maintenance. Their friendly team of experienced technicians are fully qualified in quality installations, proper servicing and maintenance. All staff members focus on quality and efficiency to ensure customers heating and cooling is working at its optimum. Rosanna Heating & Cooling also prides itself on being certified and registered, including holding a industry required ARC Tick.

Rosanna Heating & Cooling offers a five-year installation warranty on their workmanship and a 5-year manufacturer’s warranty on most brands. When customers purchase an air conditioner from Rosanna Heating & Cooling, they have the satisfaction of knowing that they purchased a quality product and with a protection guarantee on the installation workmanship.

The number of years that the installation warranties covers for our top 5 Melbourne-based air conditioning companies are presented below. Rosanna Heating & Cooling’s installation warranty coverage is like some of the top 5 Melbourne air conditioning installation companies’ warranties in terms of years of coverage.

In summary, our Rosanna Heating & Cooling review found that Rosanna Heating & Cooling to be a well established and experienced air conditioning installation company in the Melbourne area, with a full range of air conditioning services, from design and install to servicing and repair, which not all Melbourne-based companies offer the same.

The Rosanna Heating & Cooling team offers customers basic quotes over the phone, however, prefer to perform an in-home appraisal as to provide more exact and detailed quotes. As part of their customer service standards the company offers customers free and professional quotes that take into account the property’s floor plans, zoning needs and existing cooling or heating infrastructure. The company also was found to have fast email response times and competitive pricing.

Our Rosanna Heating & Cooling review team investigated the company on several categories and compared the scores with other Melbourne based air conditioning companies. Our review team rated Rosanna Heating & Cooling as being one of the top 5 Melbourne-based air conditioning installation companies. Rosanna Heating & Cooling was found to be a great option for residential and commercial customers in the Melbourne area, who require the design, supply, installation or repair of heating and cooling systems.