Surrey Air Review

Surrey Air is a Melbourne-based air conditioning installation company, who specialize in residential and commercial, heating and cooling solutions. They are experienced in the installation of ducted and split system air conditioning systems and also offer servicing and repair. In our Surrey Air review, Surrey Air was rated as being just outside our top 5 Melbourne-based air conditioning installation companies, based on a range of factors considered necessary in a company’s success.

This company has been operating in the Melbourne area since 1981 and therefore impressively been in operation for over 35 years. Surrey Air’s two co owners, appear professional and experienced in the air conditioning industry, with over 66 years of combined industry experience between them. This extensive industry experience is reflected in the services they offer, the standards they hold and the service they provide. The services offered by Surrey Air have obviously been refined and tailored to suit the Melbourne market, based on their many years of experience in the industry.

The Surrey Air review found this reputable company provides many different services and features, which is not common to most of the top 5 Melbourne-based air conditioning installation companies.One such feature is a detailed, itemized pricing and packages for their services, which can be found on their website. Surrey Air management prefer to give a high standard quality service and brands shown through their upfront pricing and transparency, rather than offering special promotions such as pricing matching and volume discounts. As part of their service packages, they do offer a volume maintenance discount, when multiple units at the same property are serviced at the same time. They also offer a same day emergency breakdown service, at extra costs for customers who need repairs done immediately.

The Surrey Air staff members prefer to advertise and focus on their own special packages and pricing rather than the air conditioning manufacturers promotions. If there is a manufacturer’s promotion at the time of quoting, the team will discuss this with the customer at the time.

The Surrey Air review also found the company has received high online customer review and testimonials, regarding their technical service, timing and customer service standards. They generally service the Melbourne metro area only.

Surrey Air proudly displays on their website, a company environmental policy, which is a commitment to providing a high level of environmental standards and an environmental responsible approach. Part of this environmental commitment involves installing energy efficient air conditioning models, which also benefits customers with energy saving and lower electricity costs. This is a highly regarded standard and is not a common feature amongst the Melbourne-based air conditioning installation companies that have been reviewed.

Surrey Air review found the company’s website very easy to use and navigate.

Price

Our Surrey Air review found this Melbourne-based air conditioning installation company to be very competitive on price. They offer competitive rates on installation of top quality air conditioning units, like Daikin and their pricing are generally comparable to the average market prices.

Overall, we found this air conditioning installation Melbourne based company to be upfront and genuine regarding their costs compared to other air conditioning installation companies in Melbourne. Their pricing and service packages are displayed on their website for any potential customers to see, showing genuine and transparent pricing.

When estimating a quote, the Surrey Air team like to know the dimensions of the rooms that require air conditioning before going ahead. So it can be beneficial for potential customers to have these details ready, when contacting Surrey Air.

It is worth noting that Surrey Air displays its pricing on its website, with service packages available. This shows genuine and transparent pricing, giving customers general pricing information before they contact the company.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on the factor of cost effectiveness. Our review team found that Surrey Air have very reasonable prices and therefore gave them a rating of 4 out of 5 for overall cost effectiveness, an good result when compared to the cost effectiveness of our other top 5 Melbourne-based companies. This score of 4 out of 5 demonstrates that Surrey Air has competitive and strong price points, which makes for great cost effectiveness and is similar to some of the other of other companies in the broader Melbourne-based air conditioning installation market. Surrey Air is considered above average for cost-effectiveness.

Surrey Air Review cost effectiveness graph

Quotation system

At Surrey Air, a customer can receive a quote either over the phone or through an email. They have a great quotation system as compared with other Melbourne-based air conditioning companies. Surrey Air make a specific effort to display the fees they charge on their website, so that customers can be aware of the costs involved prior to contacting. This shows genuine and transparent pricing, giving customers pricing information before they even contact to compare and consider.

When providing a quote over the phone, the team members require that the customer to provide the measurements of the rooms that need air conditioning before going ahead with a quote. Our review team found that it is best to have those measurements on hand, before contacting Surrey Air as it allowing the customer to receive a quote over the phone or in a timely manner through email.

Conveniently, there is also a call back feature on the website, as seen in the image below, where a customer can request a call back from staff members. Again, our review team suggests potential customers, before requesting a call back to have the room dimensions of the space where air conditioning is required, ready.

Surrey Air Review online form 1
( Source: http://www.surreyairheatingandcooling.com.au/contact-us/ )

Quotes by email can be requested via the Surrey Air website, where there is an online contact form, as seen partly in the image below. The Surrey Air Review found this company’s online contact/quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Melbourne-based top 5. However, it does ask for a lot more personal details than other quotation forms, as it also doubles as a service booking form. Potential customers who may not want to give all of these details in advance, such as their physical address, can use the call back feature instead.

As with most other Melbourne-based air conditioning installation companies, our Surrey Air review recommends following up any email correspondence with a phone call to ensure that it was received. Also when using Surrey Air’s service/quote online form, especially to book a service or repair job, a phone call would be beneficial to ensure the booking or service request is recorded for the scheduled day and time.

Surrey Air Review online form 2
( Source: http://www.surreyairheatingandcooling.com.au/contact-us/ )

Financing

Our Surrey Air review found that this company does not have any formal financing solutions nor does it offer installment payments, like some other Melbourne-based air conditioning companies. Payment for installation services is required upfront. The company prefers hold to set pricing and packages, as listed on their website, with set pricing for installation, repairs and maintenance.

Customer Service

Our Surrey Air review rated this Melbourne-based air conditioning installation company with a standard level of customer service. They are particularly knowledgeable, ask pertinent questions and are able to provide genuine and direct specific responses to questions, even on an initial phone enquiry. Customers are able to speak with team members who possess a solid industry knowledge and experience, and email responses quotes are simple, clear and easy to understand. Their website has a call-back feature and an online quote or request for service form, which is handy feature for potential customers and is not common amongst the websites of other Melbourne-based air conditioning installation companies.

Our Surrey Air review explored the customer service performances of the Melbourne-based air conditioning installation company in comparison to other air conditioning installation companies in the Melbourne area. The review focuses on two main customer communications methods, email and phone, with the findings of the top 5 Melbourne-based air conditioning installation company in displayed in the graph below.

Customer service graph Surrey Air review

With their customer service over the phone, Surrey Air displayed professionalism and experience. Their answers were clear and easy to understand, with team members showing a high level of knowledge and technical experience. Customers are able to receive a quote over the phone, however Surrey Air staff request the room dimensions of the space that requires air conditioning, before going forward in giving a quote estimate. The staff members were informative and clear; however appeared to prefer a time conservative communication style, giving direct and simple information.

Our Surrey Air review rated this Melbourne-based company with standard average scores for both modes of contact, scoring Surrey Air 5 out of 10 for their customer service over the phone and 5 out of 10 for their responses to customer inquiries via email. These two scores ranked Surrey Air’s customer service, in both the email and phone categories lower than average when compared to the customer service satisfaction achieved by our other top 5 air conditioning installation companies in the Melbourne area.

At Surrey Air, phones call are generally answered or put through to extremely knowledgeable people who can answer technical questions and generally ask other probing questions, like room dimensions and features. This Melbourne-based air conditioning installation company is comfortable in offering their recommendations about air conditioning solutions and brands and provide clear and direct information to customer, whether it is via phone or email.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their response times: specifically, at what rate they generally respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote. Our Surrey Air review found that the Melbourne-based company were slow in both categories. Their email response times were slow in comparison to some of our top 5 Melbourne-based air conditioning installation companies, taking generally more than 4 days to respond to an initial email contact and again generally more than 4 days to respond with a written quote.

As with most of the other Melbourne-based air conditioning companies, it seems the best way is to follow up any email correspondence with a phone call.These customer service response time ratings ranked Surrey Air outside the top 5 air conditioning installation companies in the Melbourne-based industry.

Response time graph for Surrey Air review

Our Surrey Air review gave the Melbourne-based company a moderate score of 2.5 out of 5 for its overall customer service performance, ranking the company outside of the Melbourne-based top 5 companies.
In regards to customer experience, Surrey Air customers with rate their experience and service satisfaction highly. This is evidenced across multiple online platforms including customer testimonials from their website and from Google reviews. The customer testimonials presented below were found on the Surrey Air website, with customers commenting on the company’s reliability, trustworthy advice and service.

Surrey Air Review customer testimonial 1
( Source: http://www.surreyairheatingandcooling.com.au/testimonials/ )

 

The following customer testimonial was from the company’s Google reviews, which is an example of customer satisfaction with the company’s workmanship, timeliness and customer service.

Surrey Air Review customer testimonial 2
( Source: https://www.google.com.au/search?q=surrey+air+conditioning+reviews )

 

Product range

Surrey Air installs two of the leading air conditioning brands, Daikin and Brivis, as presented in the image below from their website. In the Surrey Air review, Surrey Air team members more often recommended installing a Daikin system, as they believe it is a quality air conditioning product. Surrey Air show pride in their 35 years plus experience as a Daikin dealer.

They also use Smart Temp, a manufacturer and supplier of quality heating and cooling air conditioning controls.

Surrey Air review product range
( Source: http://www.surreyairheatingandcooling.com.au/category/commercial-products/ )

Technical expertise and experience

Surrey Air is an air conditioning installation company in Melbourne that has been operating for over 35 years. Their technical expertise and experience is evident in the knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs, specifically asking for the room dimensions before giving a quote.

Surrey Air pride themselves on being an experienced and reputable company, which is fully licensed in accordance with the licensing bodies, as presented in the image below. The vast range of services that they offer, also reflects the high level of knowledge, skills and experience of the Surrey Air team.

Further to this, our Surrey Air review found that they offer a 6 year installation warranty, which is more than the standard 5 year installation warranty offered by most other Melbourne based air conditioning companies.

Surrey Air review technical expertise
( Source: http://www.surreyairheatingandcooling.com.au/category/commercial-products/ )

 

In summary, our Surrey Air review found that Surrey Air is a well-established air conditioning installation business, having formed expertise in market for over 35 years. Their customer service standards are of a standard industry level, however they offer an impressive number of unique features for potential customers, like standardized pricing and service packages as well as a same day emergency breakdown service. Surrey Air provides customers with comprehensive quotes that are provided by experienced technical staff. As well, they provide customers with competitive prices comparative to other air conditioning installation company in Melbourne. Surrey Air has some consistent customer testimonials both on their website as well as through Google review, which rates and recommends highly by its customers. Our Surrey Air review rated them as being outside the top 5 Melbourne-based air conditioning installation companies;however found Surrey Air is a good option for customers in metro Melbourne who require installation of ducted and split system air conditioning split systems.

The Surrey Air review researched a comprehensive range of factors, that are considered to make an air conditioning installation company successful. These factors were reviewed for Surrey Air and its results were compared to the other Melbourne-based air conditioning installation companies in our top 5. With this in mind our Surrey Air Review gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a good competitive score that ranks Surrey Air as just outside our top 5 air conditioning installation companies in the Melbourne region.

Compare Air Con rating for Surrey Air review

Leave a message and we will contact you as soon as possible!



Your phone number will not be used for marketing purposes