Air Extreme Air Conditioning Review

Air Extreme Air Conditioning is a residential and commercial air conditioning specialist company for customers in the Newcastle area. They offer a range of heating and cooling options, with their team possessing a high level of technical knowledge and experience. The Air Extreme Air Conditioning team performs installations, maintenance and repairs of air conditioning systems. Our Air Extreme Air Conditioning review team rated the company 3.5 out of 5 stars, which is a solid and strong rating in comparison to other Newcastle-based air conditioning installation companies. This overall rating places Air Extreme Air Conditioning just outside of the top 5 air conditioning installation companies in Newcastle.

Air Extreme Air Conditioning is a medium sized business operation, with just over 10 years of operational experience in the industry. As with smaller companies, staff members generally do multiple roles, so at Air Extreme Air Conditioning its directors also perform estimations and customer service duties. Based in Newcastle, Air Extreme Air Conditioning services the Newcastle metropolitan area as well as the Lake Macquarie, Port Stephens, Hunter Valley and Central Coast areas as well.

Air Extreme Air Conditioning installs, repairs and services all the major types of heating and cooling solutions. As a Daikin and Mitsubishi Electric specialist dealer, Air Extreme Air Conditioning offers their customers a full range of air conditioning products from these brands. Their pricing is affordable and cost effective, offering one great price covering the cost of the air conditioning units plus installation. Quotes are also provided to customers with a detailed cost breakdown for more genuine pricing. The company also has an air conditioning showroom for their customers to be able to come and see and hear all their different types of air conditioning products, brands and models.

The company however does not offer the most flexible pricing options, as they do not price match competitors quotes or offer volume discounts for multiple unit purchases. The company also does not have a financing option to assist customers to pay their account. Our review team also found that they have a slow response time to customer email inquiries and will only offer and work with a few brands of air conditioners.
Air Extreme Air Conditioning also has a great online history of reviews from past customers, both on Google and Facebook, with a high star rating across both the sites. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Air Extreme Air Conditioning company.

As a Daikin and Mitsubishi Electric specialist dealer, Air Extreme Air Conditioning offers their customers a full range of air conditioning products from these brands.

Price

Our Air Extreme Air Conditioning review found this Newcastle-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or lower than standard market prices, making them very reasonable and affordable.

When considering Air Extreme Air Conditioning’s pricing, it’s important to note the brand the company is using leading brands, which are known to offer high quality products. The company recommends and are specialist dealers for Daikin and Mitsubishi Electric as they considered some of the top brands in the industry in terms of quality and reliability.

Our Air Extreme Air Conditioning review found that the company does not offer the price matching of competitors’ quotes and nor do they offer volume discounts for multiple units bought in a single purchase. The company also does not have a have a formal financing option for their customers. Air Extreme Air Conditioning prides themselves on offering their best price from the outset so therefore do not offer further discounts. As there is no formal financing plan, all customer accounts needs to be finalised before work commences.

Air Extreme Air Conditioning however offers special deals and promotions for the brands that they sell. They advertise on their Facebook page upcoming promotions and deals on Daikin and Mitsubishi Electric products.

As part of our Air Extreme Air Conditioning review, the cost effectiveness of the company was investigated, and then compared with our top 5 Newcastle-based air conditioning companies, seen in the graph below. Air Extreme Air Conditioning was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 4 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable with three of our other Newcastle-based air conditioning installation companies in our top 5.

Air Extreme Air Conditioning Cost Effectiveness Graph

Quotation system

Air Extreme Air Conditioning can be contacted via phone, through an office number, by email or through their online contact form on their website.

The online contact form on the Air Extreme Air Conditioning website is also the form used to request a quote, as seen in the image below with the other methods of contact as well. The form is very quick and easy for potential customers to fill in and send.

Air Extreme Air Conditioning Online form
( Source: https://airextreme.com.au/contact/)

Our Air Extreme Air Conditioning review found this air conditioning installation Newcastle-based company to provide detailed email quotes, with cost breakdown and the review team also highlighted that Air Extreme Air Conditioning try to make their quotes as cost effective as they can from the outset.

Air Extreme Air Conditioning like most Newcastle-based installation companies, offer a free onsite quote for their customers in the Newcastle and surrounding areas.

Financing

Our Air Extreme Air Conditioning review found that this company does not offer their customers a financing option, with the full amount needing to be paid on the day that installation or service is completed; this is similar practise to other Newcastle-based air conditioning companies.

Customer Service

Our Air Extreme Air Conditioning review team investigated and assessed the company on its customer service, looking at number of factors relevant to customer service. On completion of our review Air Extreme Air Conditioning was awarded with a solid, average level of customer service. The Air Extreme Air Conditioning team members were found to be helpful, patient, and easy to understand and were also clear and genuine in their response. Most Air Extreme Air Conditioning staff were found to be knowledgeable, with great technical understanding of the air conditioning industry as well as very confident in their answers.

During the review, our Air Extreme Air Conditioning review team investigated the customer service performance of many Newcastle-based air conditioning installation companies, focusing on two main customer communication methods; phone and email. The results for our top 5 air conditioning installation companies in the Newcastle area are presented in the graph below.

Air Extreme Air Conditioning Review Customer Service Graph

Our Air Extreme Air Conditioning review rated this Newcastle-based company lower than our top 5 Newcastle-based air conditioning installation companies in both the phone and email categories of customer service. Air Extreme Air Conditioning received ratings of 7 out of 10 for both their customer service delivery by phone and by email. These ratings make Air Extreme Air Conditioning similar to one of the top 5 air conditioning installation companies in the Newcastle area and scoring higher than another in the top 5.

Our Air Extreme Air Conditioning review team found the company and its staff competent, knowledgeable and professional. The staff members answered questions with confidence and offered easy to understand and clear answers. This Newcastle-based air conditioning installation company appear certain of their own knowledge and skills and this confidence is reflected in their customer service to their customers.

The graph below compares our top 5 Newcastle-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then their response time in sending a prepared quote. Our Air Extreme Air Conditioning review found that the Newcastle-based company had a fast response time to initial customer inquiries and a slower and lower than average response times when emailing a prepared quote.

When responding to customer inquiries by email, Air Extreme Air Conditioning staff member, responded generally within 24 hours, which is a fast response rate and similar to 2 of our top 5 air conditioning installation companies in the Newcastle area. Their response rate in providing customers with a prepared quote was found to be slow, with a response generally received only after 4 days. Their average response time was similar to 1 of the top 5 Newcastle air conditioning installation companies. These rates ranked Air Extreme Air Conditioning with a medium response speed in comparison to the other top 5 air conditioning installation companies in the Newcastle area.

Air Extreme Air Conditioning Review Response Times Graph

Our Air Extreme Air Conditioning review gave this Newcastle-based company an above average score of 3.5 out 5 for its overall customer service performance; which is comparable to 2 of our top 5 Newcastle-based air conditioning installation companies and lower than the ratings of the other 3 companies from the top 5. This rating however is solid and competitive score, when compared against the rest of the Newcastle-based air conditioning installation companies in the market.

The response times recorded by Air Extreme Air Conditioning review team shows that even as a medium sized company Air Extreme Air Conditioning is a solid and competitive, providing good customer service. Again, as with many of our other Newcastle-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a faster response time or even ensure an immediate response.

Air Extreme Air Conditioning advertises special manufacturers’ promotions or deals on their Facebook page, which can sometimes provide further discounts for customers.

Our Air Extreme Air Conditioning review investigated online customer ratings for this Newcastle-based installation company and found numerous customer testimonials and reviews on sites such as Google and Facebook. Air Extreme Air Conditioning has a very strong and competitive online rating from its customers online with an impressive average rating of 4.5 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Air Extreme Air Conditioning.

Below is a customer testimonial from the Air Extreme Air Conditioning website, where the customer was appreciative of the expert nature of the technical team as well as their punctuality and cleanliness.

Air Extreme Air Conditioning Review Customer Testimonials 1
( Source: https://airextreme.com.au/ )

The customer testimonial below is from the Google review site and is one of many reviews that reflect positive experiences from Air Extreme Air Conditioning customers. A short and simple testimonial, this customer was impressed by the service received and competitive pricing.

Air Extreme Air Conditioning Review Customer Testimonials 2
( Source: https://www.google.com/search?q=air+extreme+air+conditioning+reviews&oq=Air+Extreme+Air+Conditioning+&aqs=chrome.5.69i57j69i60l3j0l2.3911j0j4&sourceid=chrome&ie=UTF-8#lrd=0x6b733d6f49520f9b:0xed96c6f19a1b1510,1,,, )

Product range

Air Extreme Air Conditioning is a specialist dealer for the Daikin and Mitsubishi Electric brands, which means that they specialise in these brands and their air conditioning products. Air Extreme Air Conditioning prides themselves on being the specialist dealers for Daikin and Mitsubishi Electric as they consider them to be the best of the best air conditioners available in Australia, both in terms of energy efficiency and technologically advanced products. Our review found that the company supply and install these high quality and energy efficient brands as seen in the image below found on their website.

Air Extreme Air Conditioning Review Brands
( Source: https://airextreme.com.au/ )

Technical expertise and experience

The Air Extreme Air Conditioning technicians are continuously trained and have their skills updated regularly to ensure that they stay competitive in the industry. The company also provides their staff with the most up to date equipment to ensure that they are technically advanced in both equipment and skills. Air Extreme Air Conditioning is industry certified carrying the ARC tick and pride themselves on having a high level of expertise in air conditioning industry and ensures customers that they will receive all the help, advice and service required.
Air Extreme Air Conditioning offers the standard 5 years warranty on installation and a 5 year manufacturer’s warranty, as do most of the Newcastle-based air conditioning installation companies. Customers with Air Extreme Air Conditioning have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for both the installation workmanship and product itself.

The number of years that the installation warranties covers for our top 5 Newcastle-based air conditioning companies are presented below. Air Extreme Air Conditioning’s installation warranty coverage is comparable to 2 of the top 5 Newcastle air conditioning installation companies’ warranties in terms of years of coverage.

Air Extreme Air Conditioning Warranty Guarentee Graph

In summary, our Air Extreme Air Conditioning review found that the company is a solid option for customers in the Newcastle area who are looking for air conditioning installation. Air Extreme Air Conditioning is a medium sized company with a lot to offer, with a affordable pricing, an air conditioning showroom and are specialist Daikin and Mitsubishi Electric dealers. The company also services a wide area surrounding Newcastle and is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Air Extreme Air Conditioning is not as flexible in its pricing as other larger Newcastle-based air conditioning installation companies, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Air Extreme Air Conditioning review finding them a great option for customers and rated them just outside the top 5 Newcastle based air conditioning installation companies.

Our Air Extreme Air Conditioning review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Newcastle based air conditioning installation companies. Our Air Extreme Air Conditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Newcastle-based air conditioning installation companies.

Compare Air Con comparison table for Air Extreme Air Conditioning

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