Price
Our Clements review found this Newcastle-based air conditioning installation company to offer mid range pricing on the air conditioning products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, but definitely are still reasonable and affordable.
When considering Clements pricing, it’s important to note the company uses and recommends the leading air conditioning brand, Daikin. The company prefers to use Daikin because of their competitively priced products and they are considered one of the top brands of the industry in terms of quality and reliability. Clements note on their own website that their residential air conditioning systems may not be the cheapest in terms of upfront costs; however they believe the long-term energy savings and low maintenance costs will far outweigh any initial price difference.
Our Clements review found that the company can offer price matching of competitors quotes and volume discounts for purchases of multiple units at one time. With price matching, Clements management will assess the request on a case to case basis and the quotes will need to reflect the same brand and models. Also with volume discounts, decision will be at the discretion of the Clements management and will be considered on a case to case basis.
Clements offers finance to its customers of up to 5 years payment plan with a finance company. For more information regarding the finance and the terms and conditions, customers will need to approach the Clements team. Again also with manufacturers deals and promotions, customers will be advised at time of quoting of any current specials.
As part of our Clements review, the cost effectiveness of the company was investigated, and then compared with our top 5 Newcastle-based air conditioning companies, seen in the graph below. Clements was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 3 out of 5 for overall cost effectiveness, which an average score for cost effectiveness and is comparable to one of our other Newcastle-based air conditioning installation companies in our top 5.
Quotation system
Our Clements review found this air conditioning installation Newcastle-based company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs. It is worth noting that our Clements review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset.
Customers can contact Clements via phone, through an office number, by email or through their online contact forms on their website. Customers can request a quote or onsite assessment of their space by any of these communication methods. Clements like most Newcastle-based installation companies, offer a free onsite quote to customers in the Newcastle and Hunter Region.
Below is a part image from the Clements website which shows the company’s online “Book a Quote” Form. Simplistic and easy to fill out, customers can fill in the details as a means of booking a free onsite quote.
( Source: https://www.clementscare.com.au/airconditioning-book-free-quote-now/)
The next image is the company’s online contact form, where customers can request a call back from the Clements team. Again, quick and easy to fill out, making it simple for customers to receive customer service from the Clements team.
( Source: https://www.clementscare.com.au/contact/)
Financing
Our Clements review found that the Clements company offers a finance option to their customers, with up to 5 years payment plan. Currently Clements are partnered with GEM finance and for more information regarding the finance terms and conditions, customers should approach the Clements team.
Customer Service
Our Clements review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Clements was awarded with a solid, average level of customer service. The Clements team were found to be polite and knowledgeable, with clear and easy to understand responses. The Clements team members were found to be knowledgeable, with a good level technical understanding of the air conditioning industry.
During the review, our Clements review team explored the customer service performance of many Newcastle-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Clements review rated this Newcastle-based company lower than our top 5 Newcastle-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Clements received 6 out of 10 for their customer service delivery by phone and 7 out of 10 for their response to customer inquiries by email.
Our Clements review team found the company and its staff easy to deal with, knowledgeable, polite and professional. Team members appeared competent and knowledgeable, with their answers being easy to understand and clear.
The graph below compares our top 5 Newcastle-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Clements review found that the Newcastle-based company had a slow response time in both categories.
When responding to customer inquiries, a Clements staff member, responded generally only after 4 days, which is a slow response rates and similar to 1 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days. This ranked Clements as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Newcastle area.
Our Clements review gave this Newcastle-based company an above average score of 3.25 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Newcastle based air conditioning installation companies. This rating however is solid and competitive score, when compared against the rest of the Newcastle-based air conditioning installation companies in the market.
Clements has shown itself however, even as a larger company, to be solid and competitive, in providing good customer service. Again, as with many of our other Newcastle based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.
Our Clements review investigated online customer ratings for this Newcastle-based installation company, featuring testimonials and reviews on sites such as Google, Facebook and Local Search. Clements has a strong and competitive online rating from its customers online with an impressive rating of 4.6 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Clements.
The following customer testimonial is from the Clements website. The customers commended the company on their professionalism, customer service, technical know-how and value for money. They appear more than happy to recommend the company to other potential customers.
( Source: https://www.clementscare.com.au/)
The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Clements staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would recommend the company to others.
( Source: https://www.google.com/search?q=clements+air+conditioning&oq=clements+air+con&aqs=chrome.0.69i59j69i60l3j69i57j35i39.3107j0j4&sourceid=chrome&ie=UTF-8#lrd=0x6b734f58ffe6b8a3:0x9043a667a1ff2650,1,,, )
Product range
Our Clements review found that the company supply and install high quality and energy efficient systems from leading brands such as Daikin, Fujitsu, Mitsubishi Electric, LG and Actron Air, as seen in the image below from their website. The company prefers and recommends the Daikin brand to its customers.
Clements can supply and install leading brands of air conditioners into both residential and commercial spaces. Clements stand behind the brands they install as they consider them to be the best of the best air conditioners available in Australia, in terms of their energy efficiency and technologically advanced features.
( Source: https://www.clementscare.com.au/ )
Technical expertise and experience
With decades of combined industry experience and operating since 1977, Clements is a solid and reputable choice for customers in the Newcastle area. Offering a range of services and not just air conditioning, the Clements team possess a high level and range of technical know-how. The Clements team are all fully certified and insured, with the company carrying the ARC industry certification.
Clements offers the standard 5 years warranty on installation and a 5 year manufacturer’s warranty, as do most of the Newcastle-based air conditioning installation companies. When customers purchase an air conditioner from
Clements, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.
The number of years that the installation warranties covers for our top 5 Newcastle-based air conditioning companies are presented in the image below. Clements ‘s installation warranty coverage is comparable to 2 of the top 5 Newcastle air conditioning installation companies warranties in terms of years of coverage.
In summary, our Clements review found that the company is a solid option for customers in the Newcastle area who are looking for air conditioning installation. Clements is a larger-sized company with a lot to offer, with mid range flexible pricing, high online reviews and servicing a wide area around Newcastle. Clements is also great option for those customers whose priority is a reputable and experienced company, with staff who are knowledgeable and have the necessary technical skills. Although Clements is not the cheapest option in the Newcastle-based air conditioning installation market, it’s many other great features are hard to pass. Our Clements review finding them a great option for customers and rated them just outside the top 5 Newcastle-based air conditioning installation companies.
Our Clements review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Newcastle-based air conditioning installation companies. Our Clements review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Newcastle-based air conditioning installation companies.
