Coolrite Air Conditioning Review

The Newcastle-based air conditioning installation company, Coolrite Air Conditioning, installs and repairs air conditioning systems in the Newcastle and the surrounding rural region. Established in 1978, Coolrite Air Conditioning has been operating in the area for 40 years and has been rated by our Coolrite Air Conditioning Review team as being in the top 5 air conditioning installation Newcastle-based companies. Backed by 4 decades of experience and expertise in the Newcastle air conditioning industry, Coolrite Air Conditioning is the longest running company of our top 5 recommended air conditioning and installation businesses in the local area.

Coolrite Air Conditioning impressed our review team, which gave them 4.5 stars, and rated them as our second-best value Melbourne air conditioning installation company.

Price

Coolright Air Conditioning was found by our Coolrite Air Conditioning Review to have very competitive prices, generally lower than market average for the industry.

Our Coolrite Air Conditioning Review team noted that they can provide volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. This makes it slightly cheaper to purchase and install multiple units in the one installation project, and can benefit residential customers who would like to install an air con in their lounge as well as multiple bedrooms, as well as commercial customers who are considering installations in several rooms or offices.

As the graph below highlights, we ranked Coolrite Air Conditioning a strong 4 out of 5 for cost effectiveness, which was a good score relative to their competitors, and ranked them third out of the top 5 Newcastle-based companies in relation to this factor.

Coolrite Air Conditioning review in terms of effectiveness by price

Quotation system

Our Coolrite Air Conditioning Review found that the Newcastle-based air conditioning installation company provides a free on site quote, charging no upfront inspection fees to the customer. Coolrite Air Conditioning provide a fully detailed and digital quote when a floor plan is provided by the customer, and they are able to give an estimate of approximate pricing in response to a quote enquiry over the phone, which is subject to change and more detailed information provided upon inspection of the property.

It is significant to note that our Coolrite Air Conditioning Review found that this air conditioning installation Newcastle company, formulate and provide comprehensive and neatly itemised quotes, including discounts that they are currently offering, and ensuring the customer has all the relevant information required to make an informed decision on the installation of an air conditioning system, plus extra information that the customer may not be aware of that may impact the purchasing decision.

According to our Coolrite Air Conditioning Review, Coolrite Air Conditioning provide both an online form and their email address on their website, allowing customers to send in their requirements in writing.

Our Coolrite Air Conditioning Review noted that the Newcastle-based air conditioning installation company does not offer price matching to its customers, as they quote competitive prices from the beginning, which our review team found to be competitive as compared to its competitors.

Below is an image of the Coolrite Air Conditioning online form, which is a convenient and quick method of obtaining a quote for your air con installation.

Coolrite Air Conditioning review found this online form
( Source: http://www.coolriteairconditioning.com.au )

Financing

We found through our Coolrite Air Conditioning Review that this Newcastle-based air conditioning installation company does offer financing options to its customers, with customers able to go through finance provider GE Money for 12-months or 24-months interest free financing options. Customers can ask their staff about these financing options in more detail when enquiring about a quotation.

Customer Service

Our Coolrite Air Conditioning Review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. When calling Coolrite Air Conditioning, customers first speak to the receptionist who can immediately transfer them to a sales person. Their sales people are knowledgeable and friendly and eager to please in any way possible. Our Coolrite Air Conditioning Review found the sales person nice to talk to, with a pleasant speaking manner whilst being knowledgeable and patient, and able to answer all necessary questions. We also found they are happy to provide customers with their direct contact number for any follow up queries.

Below you will find a graph setting out the customer service as rated by our review team of our top 5 companies in Newcastle. We rated their customer service satisfaction over phone with an 8.5 out of 10, rating them quite high when compared to their competitors in the other top 5 air conditioning installation companies in Newcastle.

Air conditioning installation Newcastle customer service graph for Coolrite review

We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame. It is worth noting, as mentioned above, that this air conditioning installation Newcastle company do provide their customers with very detailed and itemised quotes with all the information they need on pricing for different areas and rooms, all the relevant current deals and a lot of other information noted for their consideration in making the purchasing decision. In our Coolrite Air Conditioning Review we rated them with an 8 out of 10 for customer service satisfaction experience by email.

The graph below indicates how the speed that the Coolrite sales team responded to an online request for a quotation.

Coolrite review graph by response time

Coolrite Air Conditioning provide air conditioning installation and repair services to Newcastle, Heatherbrae, Port Stephens, Singleton, Toronto and the Hunter Region. They also service surrounding rural areas, with a fee for their travel charged to the customer.

They operate between Monday to Friday from 8am to 5pm and are closed on weekends.

From our online search, it is apparent that Coolrite consistently obtain strong Facebook reviews, with an average of 3.9 / 5.

The image below sets out the customer service and responsive time ratings of each of our top 5 Newcastle companies. In our Coolrite Air Conditioning Review we rated the Newcastle-based air conditioning installation company with a 4 out of 5 for their overall high standard of customer service experience, with a medium response rate.

Coolrite Air Conditioning review table for customer service

This was based on the personalised and detailed quotes they provide customers, their knowledge and helpfulness in answering customers’ questions, and their willingness to provide out of hours contact numbers for customers should they need to follow up or ask questions at these times.

Product range

It was noted in our Coolrite Air Conditioning Review that the air conditioning installation company based in Newcastle, Coolrite Air Conditioning, recommend Daikin and Misubishi air conditioning systems to customers, as their top 2 recommendations specifically for split-systems, advising that these are the most popular brands used by their customers. They also install and service Temperzone, Fujitsu and Hitachi systems, of which they advise the latter 2, Fujitsu and Hitachi systems.

Coolrite Air Conditioning advertise themselves as Daikin specialists on their website.

Our Coolrite review brands installed
(Source: http://www.coolriteairconditioning.com.au)

We found Cold Flow to be familiar with installing a wide range of air conditioning systems, including:

Technical expertise and experience

Coolrite Air Conditioning install and repair a range of air conditioning systems, including split, reverse, multi and inverter systems and ducted heating and cooling systems in both commercial and residential properties, including apartments, in and around the Newcastle area. They also have the ARC tick of approval, an industry standard important in the installation of air conditioning systems as it give them license to handle refrigerants.

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians.

The Newcastle-based air conditioning installation company, Coolrite Air Conditioning’s products come with a 5-year manufacturer’s warranty of units and 1-year for their installation work. Through our Coolrite Air Conditioning Review we found that the technicians up to date on the current manufacturer deals and are happy and willing to provide this information to customers, explaining how to claim through the manufacturer and allowing the customer to apply for these manufacturer deals themselves.

 

Coolrite Air Conditioning review photo of shop front
(Source: http://www.coolriteairconditioning.com.au)

In summary, Coolrite Air Conditioning is the longest running of our top 5 Newcastle-based air conditioning installation companies. Established in 1978, they are backed by 40 years of industry experience and expertise in the air conditioning installation industry. Through our Coolrite Air Conditioning Review we rated them with a 4.5 out of 5 based on their sound technical knowledge and industry experience, value in products and prices offered to their customer, and their high standards of customer service demonstrated by their eagerness to help the customer in any way possible and ensure they have all the required information to choose the right air conditioning systems to suit their specific needs.

Coolrite Air Conditioning impressed our review team, which gave them 4.5 stars, and rated them as our second-best value Melbourne air conditioning installation company.

Air conditioning installation Newcastle star rating