Fernair Review

Fernair is an air conditioning installation Newcastle-based company that has been installing and repairing air conditioning systems in the local region and surrounding rural areas for 24 years. Established in 1994, and as our review of their website revealed, Fernair was already an established air conditioning installation business trading for 25 years, when it was purchased by two long standing managers who had been working for an industry exclusive dealer network which had a strong relationship with Fernair.

Our Fernair Review team rated the air conditioning installation Newcastle business amongst the top 5 air conditioning installation companies in Newcastle.

Hence, the Newcastle-based air conditioning installation company is backed by more than 2 decades of experience and expertise in the local industry.

Price

The Newcastle-based air conditioning installation company, Fernair, was found by our Fernair Review team to offer prices generally in the medium range, commensurate in comparison to the other top 5 air conditioning installation Newcastle companies.

Fernair do not offer price matching to their customers, preferring for their comparable prices along with their high standards of service to speak for themself. As our review discovered, the staff at Fernair are able to offer some volume discounts that may afford the customer an amount off the cost of labour. This is best discussed on a case by case basis with the staff at Fernair when enquiring about quotes and prices of installing air conditioning systems.

The graph below depicts our Fernair Review rating of the air conditioning installation Newcastle based company as compared to the other top air conditioning installation and repair companies, ranked in terms of cost effectiveness. Our team ranked Fernair with a 4 out of 5 for overall cost effectiveness, placing them in the highly comparable position of equal second place when compared for this factor to the other top 5 local industry air conditioning businesses.

Fernair Review price and cost effectiveness graph

Quotation system

The air conditioning installation company in Newcastle, Fernair, provides free on site quotes for customers, at no extra charge. As comparable to the industry, the knowledgeable Fernair staff can also offer approximate estimates of pricing for over the phone enquiries, subject to change upon completion of the site inspection, and a fully digital and detailed quote provided online when a floor plan is provided by the customer advising the specific installation requirements.

Our Fernair Review noted that the Newcastle-based air conditioning installation company’s quotations are detailed and concise, making it easy for the customer to find the information they require, and covering important points such as the specific model numbers of the recommended units and the basic inclusions that are included in their price structure.

The image below is Fernair’s online quotation form, that is quick and easy for customers to complete when requiring a quote. The same online form can be used when requesting a repair or service call out, providing a simple and fast method of communicating with the Newcastle based business.

Online form found by Fernair review team
( Source: http://www.fernair.com.au/ )

Financing

Our Fernair Review found that the Newcastle-based air conditioning installation company, Fernair, does not offer financing options to its customers, requiring customers to pay for the installation of their air conditioning systems in full upon completion of the work. Customers are able to enquire further about this from the helpful staff at Fernair when they call to enquire about an installation quote.

Customer Service

The staff at Fernair were found by our Fernair Review team to be polite, helpful and knowledgeable when enquiring about a quotation for the installation of an air conditioning system. Customers are greeted at their first call by a technician and can therefore immediately speak with someone who is experienced and knowledgeable and able to answer questions regarding unit prices, installation and service requirements. Fernair were rated through our Fernair Review with an 8 out of 10 for customer satisfaction over the phone.

As a review of the Fernair website discovered, an online enquiry form is available to customers and can be used to request a quote, as well as a service or repair call out. Our Fernair Review team rated the Newcastle-based air conditioning installation company with a an 8 out of 10 for its responsiveness to online or email enquiries.

The graph below shows our Fernair Review ranking of the air conditioning installation Newcastle business, depicting an 8 out of 10 for customer service satisfaction for enquiries both over the phone and through their online enquiry facility. With this ranking, Fernair are placed at an equal second for both rankings, on comparison to other top 5 air conditioning installation companies based in Newcastle.

Fernair review team graph of customer service

Our Fernair Review team found Fernair to have a generally medium response times when replying to customer enquiries, with customers receiving a reply to initial enquiries within 3 – 4 days, and just over 4 days to receive an online quote in response to a specific quotation enquiry.

Our review team found Fernair’s polite customer service impressive, their staff knowledgeable and helpful, and able to provide detailed explanations to help customers to make their purchasing decision. As Fernair is a dealer for ActronAir and only quote on and install this brand, our Fernair Review team found that they willingly recommend other air conditioning installation providers to customers if they specifically request quotes for brands other than ActronAir. Our team also discovered that when asked for a quote for an ActronAir system, the detailed quote information was supplied within 24 hours, this being an impressively fast response time.

The graph below shows the generally medium response rates and times generated by Fernair when replying to initial email requests and to quote enquiries. The graph highlights that Fernair generally acknowledge receipt of an initial email request within 24 – 48 hours, and provide a full quote for customers within 2 – 4 days of the request. This ranked as a medium response time when compared to the Newcastle installation market.

Air conditioning installation Newcastle graph highlighting Fernair review

Fernair provide air conditioning installation and repair services in the Newcastle and Hunter Valley regions, travelling to rural areas when requested. Their days of operation are from Monday through to Friday, between the hours of 7.30am to 4.30pm.

The image below depicts the customer service and responsive time ratings of each of our top 5 Newcastle companies. Our Fernair Review team rate rated the Newcastle-based air conditioning installation company with a 4 out of 5 for their overall high standard of customer service experience, and with a medium response rate, placing them an equal second for both elements when compared to other top 5 local companies in the industry.

Our team's Fernair review table extract

Product range

The staff at Fernair strongly recommend ActronAir and as their main supported brand. A review of their website found that Fernair have a strong relationship with ActronAir and are one of their leading Country Dealers. Fernair recommend and install ActronAir systems only, preferring to provide the contact details of other competitor air conditioning installation providers to customers who are after different systems.

The image below, taken from the Fernair website, shows one of the types of ActronAir system units that Fernair insall and repair for their customers.

Fernair review Actron air systems
(Source: http://www.fernair.com.au/)

Technical expertise and experience

Fernair install and repair ActronAir air conditioning installation systems in the Newcastle, Hunter Valley and surrounding rural areas. They install and repair a range of different types of units including split, reverse, inverter and multi-systems in both commercial and residential premises. This includes apartments, depending on the findings of the site inspection.

The image below shows one of the types of air conditioning systems that Fernair are able to expertly install according to the customer’s specific requirements.

 

Air conditioning installation Newcastle roof fans
(Source: http://www.fernair.com.au/)

Fernair also has the ARC tick of approval, giving them a license to handle refrigerants, which is industry standard as it an important aspect in the installation and servicing of air conditioning systems.

Fernair’s products come with a 5 year manufacturer warranty and while there is no set installation warranty, as our Fernair Review discovered, they do make the assurance that they will cover the costs of any system or installation defects of the air conditioning system, ensuring no extra charge for the customer if this situation occurs.

Our Fernair Review found the Fernair technicians to be knowledgeable and experienced, backed by decades of industry expertise, and able to provide customers with in-depth explanations of the services they provide and the benefits of the different types of air conditioning systems which will best suit their needs.

In summary, Fernair have been operating in the Newcastle air conditioning installation industry for nearly 25 years, having taken over an already established business that had many years of experience. Hence, the Newcastle-based air conditioning installation company is backed by more than 2 decades of experience and expertise in the local industry.

Our overall Compare Air Conditioning rating of Fernair was 3.5 stars out of 5, ranked the company amongst the top 5 air conditioning installation companies in Newcastle.

Fernair review star rating

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