Price
Lakeside Air was found by our Lakeside Air Review to have the lowest prices in general, when compared to its competitors in the top 5 air conditioning installation companies based in Newcastle, providing cheap and competitive prices to their customers.
They are willing to provide price matching options to customers where the units are of similar or same specifications, although as our Lakeside Air Review found they do not offer manufacturer deals on their products.
Lakeside Air do have set prices per unit, so they do not automatically offer volume discounts, although customers can speak to Dave, the manager, about providing a cheaper overall price if purchasing and installing more than one system at the one time.
Our review team compared our top 5 Newcastle-based air conditioning installation companies on the factor of cost effectiveness, and the results are displayed in the graph below. Lakeside Air were awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as a leading company for cost effectiveness, relative to the other air conditioning installation companies in our Newcastle-based top 5.
Quotation system
The Newcastle-based air conditioning installation company provides customers with free on-site quotes, with the customer paying no extra fees upfront for the inspection. When enquiring over the phone the helpful and knowledgeable staff at Lakeside Air are able to give a basic estimate of the job subject to change upon site inspection, with a fully digital, and comprehensive quote provided after the inspection, detailing the costs by area or room of the property, and providing all other information as required. As our Lakeside Air Review found, customers are able to make general enquiries online through the Lakeside Air website, as well as provide information for a free online quote through the free quote facility.
Our Lakeside Air Review found that the air conditioning installation company based in Newcastle stood out as it provides customers with personalised quotes, outlining clearly and concisely the relevant information for the customer to consider for their specific needs. Upon reviewing the floor plan, Lakeside Air provides information about various alternatives and air conditioning installation solutions to customers, allowing them to select the best fit that suits both their price point and their particular requirements.
It is significant to note that our Lakeside Air Review found the staff at Lakeside Air are happy to take the time to explain in detail to customers which air conditioning system best suits their needs and are the most practical to install for theirparticular situation, and also why some systems may be difficult or not possible to install given the specifications of the property and the installation requirements.
The image below is of Lakeside Air’s online quotation form on their website. The form is appealing in its simplicity –the uncomplicated formatting makes the layout easy to navigate. By allowing customers to simply insert their details into clearly defined boxes, Lakeside Air is inviting potential customers to begin a direct line of communication, in a way that is encouraging and not intimidating. Aided by the addition of colouredwriting above the form telling customers that this quote is free, the elements of this quotation form work tocreate an effective method of communication when it comes to quote enquiries for air conditioning installation.
( Source: https://www.lakesideair.com.au/ )
Financing
Our Lakeside Air Review discovered that the Newcastle-based air conditioning installation company, Lakeside Air, does not offer financing to its customers, preferring customers to pay in full once the Air conditioning system installation is complete. Customers are able to enquire in more detail from the staff at Lakeside Air about their payment requirements, when enquiring about a quote or other services.
Customer Service
The Newcastle-based air conditioning installation company, Lakeside Air, demonstrate high customer service standards, with customer ratings showing high ratings of 5 out of 5 through google, yellow pages and true local over a number of reviews. Our Lakeside Air Review rated them our number one choice for air conditioning installation and repair company in Newcastle and found that they provide honest and reliable customer service, with generally fast response times to both phone and email enquiries.
Our top 5 Newcastle-based air conditioning installation companies were also ranked on the review team’s level of customer service satisfaction from phone communicationand via email correspondence. The graph below clearly illustrates where the ratings on these factors place Lakeside Air, relative to the top 5 companies we reviewed in this market. Our Lakeside Air review teamrated the business with a score of 7 out of 10 for their customer service satisfaction from phone interactions, a solid result securing them a mid-range ranking. In terms of customer service satisfaction for email enquiries, the review team rated Lakeside Air with a strong 8 out of 10 result, securing them an impressive equal first place ranking when compared for this factor against the other companies in our top 5.
Customers are able to speak with a receptionist when they call, who can immediately put them through to a technician to respond to technical questions. We found the staff and technicians to be knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided, and willing and able to offer viable alternatives.Our Lakeside Air Review rated them a 7 out of 10 for general politeness and helpfulness and customer service satisfaction over the phone.
The graph below presents the times it took theNewcastle-based air conditioning installation companies in our top 5 to reply to an initial email request, and the times it took them to provide a quote in response to a quote enquiry. Our Lakeside Air review team found that the company generally took a quick 6 to 24 hours to reply to an initial email request, which was a generally fast response rate relative to the other companies in our Newcastle top 5. When it came to providing quotes in response to quote enquiries, our review team found that Lakeside Air generally took between 48 to 84 hours, which was a generally medium response time when compared for this factor to our top 5 companies.
When enquiring on line through email, whether through the general enquiry form or free quoteonline form, we found that Lakeside Airhave generally fast response times when compared to the top 5 Newcastle-based air conditioning installation companies. They generally answer email enquiries within a day, with a fully digital and personalised quote provided up to about 3 days later, after an onsite inspection has taken place. Our Lakeside Air Review rated them an 8 out of 10 for general customer service satisfaction in response to email enquiries, with the staff being responsive and particularly helpful through this form of correspondence.
Lakeside Air service the areas of Newcastle, Charlestown, Belmont, Toronto, Cardiff, Mayfield and Lake Macquarie. They do not service other rural areas outside of these areas listed. Their days of operation are from Monday to Thursday, 9am to 4 pm, with hours operating from 8am to 4pm on Fridays. They are not open on weekends.
Our Lakeside Air Review rated Lakeside Air with a 3.8 out of 5 for their overall customer service satisfaction.
The image below is a section of the Newcastle Comparison Table on our website, which shows the ratings our review team gave to each of the top 5 Newcastle companies for overall customer service, as well as their response times to enquiries. The Lakeside Air review team rated the company with a score of 3.8 out of 5, indicating a generally high level of satisfaction with the company’s customer service experience. In reviewing their speed in replying to customer enquiries, our review team labelled Lakeside Air’s response rate as being generally “fast”, positioning them in equal first place when compared to the response times of the top 5 Newcastle-based air conditioning installation companies.
Product range
Lakeside Air, the air conditioning installation Newcastle-based company, are Daikin dealers. Our Lakeside Air Review found them to be specialists in installing this premium air conditioning brand and they have a long history with them. Lakeside Air technicians prefer Daikin over other brands and find they have relatively low number of reported issues post installation.
The Newcastle-based air conditioning installation company, Lakeside Air, do also offer products across other brands of air conditioning systems to suit their customer’s needs.
The image below, from Lakeside Air’s website, reinforces that it is an authorised Daikin dealer. This instils confidence in potential customers in two ways: Lakeside Air have clearly researched the air conditioning market and are willing to endorse Daikin exclusively, which implies complete trust in the quality of Daikin’s air conditioning products. Secondly, they have been authorised by Daikin as a reputable dealer, indicating Daikin’strust in Lakeside Air as experts in the processes of installing and servicing Daikin air conditioning systems.
( Source: https://www.lakesideair.com.au/ )
Technical expertise and experience
Lakeside Air, an air conditioning installation company based in Newcastle install and repair air conditioning systems for both commercial and residential properties, including apartments. Their products include split, reverse, inverter and multi-systems, ducted heating and ducted heating and cooling systems, and hydronic and boiler systems. Our Lakeside Air Review was impressed by the breadth of services Lakeside Air offers, finding that out of the top 5 air conditioning installation Newcastle based companies, Lakeside Air is the only air conditioning installation company that can install ducted heating, and hydronic and boiler systems, standing them apart from their competitors. We also note that they do not install evaporative cooling. Lakeside Air also have the ARC tick of approval, meaning they are licensed to handle refrigerants.
Lakeside Air’s products come with a warranty of 5 years on parts and labour, which is at the higher end of warranties offered in this market.
Our Lakeside Air Review found the technicians at the Newcastle-based air conditioning installation company to be extremely knowledgeable and experienced with the installation and repair of air conditioning systems, with their impressive technical skill and expertise as Daikin dealers standing them out from their competitors.
We can see in the image below a man who appears to be servicing an air conditioning unit. This image, sourced from the Lakeside Air webpage, reinforces that the team at Lakeside Air are well equipped to help customers throughout the entire process – from advice in choosing the best air conditioning unit to suit their needs, through to a skilled installation, and on to their commitment to servicing or repairing the units.
( Source: https://www.lakesideair.com.au/ )
In summary, Lakeside Air, established in 2007, has over 10 years of familiarity and experience in the Newcastle air conditioning installation market. Our Lakeside Air Review rated them with an overall 3.5 out of 5, ranking them just outside the top 5 recommended air conditioning installation companies in Newcastle. We based our rating on their impressive breadth of technical skills and knowledge, value for money, theirhonest and reliable service and care taken with customers when recommending the best air conditioning installation solutions for their needs, generally fast response times to enquiries and overall high standards of customer service.
The rows in the image below are taken from the bottom of the Newcastle Comparison Table on our Compare Air Conditioning site.This final row display show our Compare Air Conditioning review team ranked the companies in terms of an overall rating out of 5, in order to establish which company they deem to be the best out of our top 5. Our review team gave Lakeside Air a strong rating of 3.5 stars out of 5.
