NewAge Air Conditioning Review

NewAge Air Conditioning is an air conditioning installation Newcastle-based-company that installs and repair air conditioning systems. Established in 1999, NewAge Air Conditioning has almost two decades of experience and expertise in the industry. Our NewAge Air Conditioning Review rated them amongst our top 5 recommended air conditioning installation companies in Newcastle when compared to other air conditioning installation companies in the area.

The NewAge Air Conditioning review team awarded the company an impressive 4 stars out of a total 5

Price

The prices at NewAge Air Conditoning were found by our NewAge Air Conditioning Review to be in the slightly more expensive range when compared to its competitors in our top 5 recommended Newcastle-based air conditioning installation companies. They stand by the fact that they take the time to do the job accurately and professionally, offering competitive prices as compared to the rest of the industry.

NewAge Air Conditioning do not offer price matches, as our NewAge Air Conditioning Review discovered, based on the same reasoning as mentioned above. They are able to offer some volume discounts at a slightly cheaper price per unit. Once an onsite inspection has been carried out the technicians at NewAge Air Conditioning are able to recommend the specific machine size, and if multiple units are required they are open to offering a discount on the regular price of each unit, if they are all purchased and installed at the same time.

The graph below depicts how NewAge Air Conditioning performed on the factor of cost effectiveness, compared to the other Newcastle-based air conditioning installation companies in our top 5, by displaying each company’s performance as a rating out of 5. Our NewAge Air Conditioning review team gave the company a score of 3 out of 5 for overall cost effectiveness, ranking NewAge Air Conditioning as the least cost effective company in our top 5. Our review team did, however, find that NewAge Air Conditioning were more cost effective than many other air conditioning installation companies based in the Newcastle region, and are deserving of their place in our top 5.

NewAge Air Conditioning Review cost effectiveness graph

Quotation system

NewAge Air Conditioning, the Newcastle-based air conditioning installation company, was found by our NewAge Air Conditioning Review to provide free on site fully digital and comprehensive quotes, at no extra upfront charge to the customer. Whilst able to offer an approximate estimation and overview of price for over the phone enquiries, this is subject to change upon receipt of the property floor plan and also upon carrying out a full site inspection of the property.

We noted in our NewAge Air Conditioning Review that although the air conditioning installation Newcastle-based-company’s quotations are slightly more expensive when compared to our other top 5 recommended air conditioning installation companies in the area, NewAge Air Conditioning provides an outstanding quote that is extremely comprehensive. Their quotations detail all cash back options that are currently available from the relevant manufacturers, as well as any promotions that NewAge Air Conditioning are currently offering themselves.

The online quotation form that NewAge Air Conditioning provides on their website, seen in the image below, allows potential customers to efficiently make a free quote enquiry. The form is presented in a clear and uncomplicated way, and customers can simply insert their details or choose from a list of options in a drop-down box, creating an overall straightforward process. A distinctive feature of this online form is the option for customers to include plans of their house, helping customers better communicate their individual air conditioning needs, and therefore leading NewAge Air Conditioning to reply with a more personalised and accurate quote. A well-formatted online quotation form like this one establishes a quick and effective line of communication between NewAge Air Conditioning and its customers.

The NewAge Air Conditioning Review online form
( Source: http://newageair.com.au/ )

Financing

Newcastle-based air conditioning installation company, NewAge Air Conditioning, as found by our NewAge Air Conditioning Review, offers financing options to its customer through GE Money financing. Customers can ask the staff at NewAge Air Conditioning for further detail about these financing options when they contact them with a quotation enquiry.

The image below, from the NewAge Air Conditioning website, informs potential customers that through a third-party company – GE Finance – they have the option to pay for their air conditioners in more manageable monthly instalments.

NewAge Air Conditioning Review finance offer
( Source: http://newageair.com.au/ )

Customer Service

NewAge Air Conditioning, an air conditioning installation company in Newcastle, were found by our NewAge Air Conditioning Review to have generally high customer service standards when compared to their competitors in the air conditioning installation industry in the Newcastle area. Their staff are polite and helpful, experienced and knowledgeable, and provide all the relevant information in an easy to read format to their customers to consider for their purchasing decisions.

Upon first calling the Newcastle-based air conditioning installation company, NewAge Air Conditioning, customers are greeted by the receptionist who is polite, friendly and helpful, and also knowledgeable in the technical side of things, and able to provide an approximate quote that is easy for the customer to read and understand, covering all information required. Our NewAge Air Conditioning Review rated their customer service satisfaction over the phone at a 7 out of 10.

The graph below displays our review team’s rankings of our top 5 Newcastle-based air conditioning installation companies, based on how satisfied our team was with the level of customer service they experienced in response to both email and phone enquiries. The NewAge Air Conditioning review team gave the business a score of 7 out of 10 for their overall satisfaction with the customer service they experienced in both contexts: via email correspondence and over the phone communication. The graph illustrates that this 7 out of 10 rating for NewAge Air Conditioning is a mid-range score when compared to the results of the other Newcastle-based air conditioning installation companies in our top 5.

Air conditioning installation newcastle company customer service ratings

We found through our NewAge Air Conditioning Review that NewAge Air Conditioning have generally fast response times to online email enquiries, with customers receiving a first response generally within a day, and a more detailed fully digital quotation provided 3 to 4 days later, once a full site inspection has been carried out.

The graph below displays our top 5 Newcastle-based air conditioning installation companies’ response rates to initial email enquiries, alongside their response times for replying with a quote to customers’ quote requests. The graph indicates that NewAge Air Conditioning were generally quick to respond to initial email requests, replying within 6 – 24 hours, an impressive performance which positions NewAge Air Conditioning in equal first place, when compared to the response rates of the other companies in our Newcastle-based top 5. When it came to providing a full quote to customers, NewAge Air Conditioning generally took longer, within 2 – 4 days of the customers’ requests for a quote. This result was a medium response time when viewed relative to the response rates of our other top 5 air conditioning installation companies based in Newcastle.

NewAge Air Conditioning Review response times for air conditioning installation newcastle companies

We found the staff to be knowledgeable about products and appropriate solutions, aware and accommodating of customers’ needs and willing and able to quickly provide a quote to suit the customer’s specific requirements. Through our NewAge Air Conditioning Review we rated their online customer service experience with a 7 out of 10.

NewAge Air Conditioning services the geographical areas of Newcastle, Warners Bay, Toronto, Lake Macquarie, Central Coast, Hunter Valley, Maitland and Port Stephens. They do not service other rural areas outside of these districts.
NewAge Air Conditioning operate from during the week from Monday to Friday, 9am to 5pm, with some weekend availability by appointment only.

The image below is a portion of the larger Newcastle Comparison Table on our website, which serves to compare our top 5 companies, side by side, based on a number of factors. These two rows focus on customer service and response times to customer enquiries.
Our NewAge Air Conditioning review team gave the company a score of 3.5 out of 5 for overall customer service, indicating a generally high level of satisfaction with the customer service experience, and only marginally lower than the ratings of the other top 5 Newcastle-based companies. For overall response time, our review team gave NewAge Air Conditioning a “fast” rating for overall response rate, reflecting the generally quick speed at which the Newcastle-based company responds to customer questions and requests, placing them in the highly comparable position of equal first place for this category, relative to the ratings of the other top companies in the Newcastle air conditioning installation industry.

NewAge Air Conditioning Review response times

NewAge Air Conditioning, the air conditioning installation company in Newcastle, were given high rating by customers across a number of reviews. Through our NewAge Air Conditioning Review we rated them with a 3.5 out of 5 for their overall customer service satisfaction experience.

The customer review below is one of many positive evaluations that NewAge Air Conditioning share on their website. This particular review highlights the company’s customer service as being particularly commendable, as well as the high quality workmanship throughout the process.

NewAge Air Conditioning Review customer testimonials
( Source: http://newageair.com.au/ )

Product range

NewAge Air Conditoning, the Newcastle-based air conditioning installation company, was found by our NewAge Air Conditioning Review to primarily recommend Mitsubishi Electric or ActronAir as their top recommended brands.

The technicians at NewAge Air Conditioning are also experienced at installing other brands of conditioning systems including Daikin, Fujitsu, LG, Braemar, Panasonic, Carrier and Toshiba.

The brands of air conditioners shown in the image below are the ones that NewAge Air Conditioning recommends to its customers, which implies the company’s trust in the high quality of these brands’ air conditioning products. There are eight brand options in this image, providing customers with choice as to what brand will best suit their lifestyle and budget, a process which the experienced NewAge Air Conditioning team is well-equipped to guide them through.

The NewAge Air Conditioning Review found these brands
( Source: http://newageair.com.au/ )

Technical expertise and experience

The air conditioning installation Newcastle-based company, NewAge Air Conditioning, has a great deal of expertise and experience, backed by almost 2 decades in the industry. They install and repair air conditioning systems in commercial and residential properties for a number of different types of systems including split, reverse, inverter and multi systems and ducted and heating and cooling systems. As our NewAge Air Conditioning Review found, they do install air conditioning systems in apartments, but they do have to inspect them first before confirming the subsequent job. They also have the ARC tick of approval, giving them a license to handle refrigerants, which is industry standard and an important aspect in the repair and installation of air conditioning systems.

The Newcastle-based air conditioning installation company’s products come with a 5 year manufacturer warranty for the units themselves and a 5 year warranty for the installation work.

We did note through our NewAge Air Conditioning Review of NewAge Air Conditioning that they do not offer manufacturer deals for their air conditioning systems. As mentioned above, they stand by the competitive prices they offer to their customers, coupled with a high standard of installation work and service.

The image below highlights the home automation technology that NewAge Air Conditioning offers, giving customers the reassuring impression of a company that is at the forefront of air conditioning technology. The larger picture of the inviting living space aims to conjure an image of the levels of comfort this technology can achieve in one’s own home.

 

NewAge Air Conditioning Review additional image
( Source: http://newageair.com.au/ )

In summary, the Newcastle-based air conditioning installation company, NewAge Air Conditioning has strong customer service standards with a strong awareness of customers’ needs based on 2 decades of experience and expertise in the industry, and knowledgeable and experienced staff and technicians. Our NewAge Air Conditioning Review rated them with a 4 out of 5, placing them strongly in the top 5 air conditioning installations companies in the Newcastle area.

The final area for comparison in our Newcastle Comparison Table on our website is the Compare Air Conditioning overall company rating, displayed in the image below. The NewAge Air Conditioning review team awarded the company an impressive 4 stars out of a total 5, a strong rating that reinforces its ranking amongst the air conditioning installation companies that make up our Newcastle-based top 5.

NewAge Air Conditioning Review star rating