Price
Our Tozer Air Conditioning review found this Newcastle-based air conditioning installation company offers great and comparative prices on the products and services they provide. Their reasonable and affordable pricing rates on installation of air conditioning units are generally on par or lower than standard market price.
When considering Tozer Air Conditioning pricing, it’s important to note the brand the company uses leading brands of a high quality. The company recommends and prefers to use Daikin, LG, Mitsubishi and Fujistsu air conditioning products due to their competitive prices and their quality and reliability. Tozer Air Conditioning’s pricing also reflects a genuine and honest style, offering their customers detailed quotes with cost breakdowns.
Our Tozer Air Conditioning review found that the company does offer price matching of competitors quotes and volume discounts for customers who purchasing multiple units at the same time. These pricing options are at the discretion of the air conditioning estimator who conducts an onsite assessment at the customer’s residence. The reason for this is due to the factors and variables related to the customer’s home and installation that can only be assessed onsite. Tozer Air Conditioning also does not offer a formal financing plan, so all customer accounts needs to be finalised before work commences.
As part of our Tozer Air Conditioning review, the cost effectiveness of the company was investigated, and then compared with our top 5 Newcastle-based air conditioning companies, seen in the graph below. Tozer Air Conditioning was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 4 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable with some of our other Newcastle-based air conditioning installation companies in our top 5.
Quotation system
Customers can contact Tozer Air Conditioning via phone, email or fax. The company does not have a formal online quote form for customers to contact the company regarding quoting or other services, which is unlike most Newcastle- based air conditioning installation companies. Customers can choose the email tab on the contact page which opens a simple email form that customers can fill out, as seen in image below.
( Source: https://www.tozerair.com/contact-us.html#nc-contact-office-6362)
Our Tozer Air Conditioning review found this Newcastle-based air conditioning installation company to give detailed quotes with cost breakdowns and pricing information by email. It is worth noting that our Tozer Air Conditioning review found that this company offers a free onsite quote, which not only gives a customer a more exact costing price but also enables the company estimator to assess whether any additional price flexibility like pricing matching or volume discounts, can be given.
Tozer Air Conditioning offer a free onsite quote and services, to customers in Newcastle and Central Coast areas, also servicing also service Maitland, Singleton, Hunter Valley and Port Stephens. Tozer Air Conditioning also offers services to rural areas outside of Newcastle city at additional costs.
Financing
Our Tozer Air Conditioning review found that this company has a formal financing solution, with Certegy as presented in the image from the Tozer Air Conditioning website below. Customers are offered a payment plan with no interest, however for further information customer need to approach the Tozer Air Conditioning team for further information and assistance.
A formal finance option is not offered by all Newcastle-based air conditioning companies, which allows customers to apply for finance and interest free terms, which may improve the customer’s choice in air conditioning products.
( Source: https://www.tozerair.com/special-offers.html )
Customer Service
Our Tozer Air Conditioning review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Tozer Air Conditioning was awarded with a solid and competitive level of customer service. Tozer Air Conditioning team were found to be helpful and knowledgeable, showing technical understanding of the air conditioning industry as well as being confident in their answers.
During the review, our Tozer Air Conditioning review team explored the customer service performance of many Newcastle-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Tozer Air Conditioning review rated this Newcastle-based company lower than our top 5 Newcastle-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Tozer Air Conditioning received a score of 7 out of 10 for their customer service delivery by phone and a score of 6 out of 10 for their responses to customer inquiries by email.
The graph below compares our top 5 Newcastle-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Tozer Air Conditioning review found that the Newcastle-based company to have one of the slowest response times to initial customer inquiries and when emailing a prepared quote.
When responding to customer inquiries, a Tozer Air Conditioning staff member, responded generally only after 4 days, which is a slow response rates and similar to 1 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and again similar in response rates to 1 of our top 5 air conditioning installation companies. These rates ranked Tozer Air Conditioning as one of the slowest companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Newcastle area.
Our Tozer Air Conditioning review gave this Newcastle-based company an above average score of 3.25 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Newcastle-based air conditioning installation companies. This rating however is solid score when compared against the rest of the Newcastle -based air conditioning installation companies in the market.
Again, as with many of our other Newcastle-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.
The Tozer Air Conditioning company can offer volume discounts price matching and advise customers of special manufacturers promotions. Tozer Air Conditioning team members can advise customers of special manufactures promotion at time of purchase or the customer can check via the company’s website for any current promotions.
Our Tozer Air Conditioning review investigated online customer ratings for this Newcastle-based installation company, featuring testimonials and reviews on sites such as Google, Facebook, Local Search and True Local. Tozer Air Conditioning has a strong and competitive online rating from its customers online with an average rating of 3.6 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Tozer Air Conditioning.
The customer testimonial below is from the Tozer Air Conditioning website and is one of many reviews that reflect the solid consistent testimonials of Tozer Air Conditioning staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again
( Source: https://www.tozerair.com/testimonials.html )
The customer testimonial below is from the Local Search review site and is one of many reviews that reflect the solid consistent testimonials of Tozer Air Conditioning. The customer is happy with the company’s customer service and promptness and cleanliness.
( Source: https://www.localsearch.com.au/profile/tozer-air-conditioning-electrical/beresfield-nsw/KRPt )
Product range
Our Tozer Air Conditioning review found that the company supply and install high quality and energy efficient systems from leading brands such as Daikin, LG, Mitsubishi and Fujitsu, as in the image below from their website.
Tozer Air Conditioning stand behind the brands they install as they consider them to be the best of the best air conditioners available in Australia, being both energy efficient and technically advanced.
( Source: https://www.tozerair.com/air-conditioning-brands.html )
Technical expertise and experience
Tozer Air Conditioning offers the standard 5 years warranty on installation and a 5 year manufacturer’s warranty, as do most of the Newcastle-based air conditioning installation companies. When customers purchase an air conditioner from
Tozer Air Conditioning, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.
The number of years that the installation warranties covers for our top 5 Newcastle-based air conditioning companies are presented below. Tozer Air Conditioning ‘s installation warranty coverage is comparable to 2 of the top 5 Newcastle air conditioning installation companies warranties in terms of years of coverage.
Tozer Air Conditioning review found that the company is a solid option for customers in the Newcastle area who are looking for air conditioning installation. It’s many other great features like flexible pricing and a great finance option and affordable pricing are hard to pass. However the company does have slower than average response times to customer email inquiries, no weekend availability and no online quote form.
The company also has consistent ratings and customer reviews online, with our Tozer Air Conditioning review finding them a great option for customers and rating them just outside the top 5 Newcastle based air conditioning installation companies.
Our Tozer Air Conditioning review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Newcastle based air conditioning installation companies. Our Tozer Air Conditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Newcastle-based air conditioning installation companies.
