Price
Valley Air Conditioning were found by our Valley Air Conditioning Review to have comparable prices in the medium range when compared to the other top 5 Newcastle-based air conditioning installation companies. As found by our Valley Air Conditioning Review team, the Newcastle based company do not offer price matching, standing by their value-for-money and service offers that they provide to their customers.
Valley Air Conditioning do not automatically offer volume discounts, however they will take into consideration the price per unit when purchasing and installing multiple air conditioning units for the one installation project. This is viewed on a case by case basis depending on the individual job.
The graph below outlines how our top 5 Newcastle based air conditioning installation companies ranked in terms of cost effectiveness. Our Valley Air Conditioning review team ranked their cost effectiveness as 4 out of 5, which was a very good score relative to the Newcastle air con installation market. A score of 4 out of 5 ranked them equal second when compared to our other top 5 Newcastle companies.
Quotation system
The air conditioning installation Newcastle based company, Valley Air Conditioning, offers free onsite quotes at the initial site inspection, with no extra cost to its customers. As our Valley Air Conditioning Review team found they provide fully detailed digital quotes to customers, upon receipt of a floorplan and their specification requirements. The quotations provided by Valley Air Conditioning are very clear and easy for the customer to read and understand. The technicians at Newcastle-based air conditioning installation company Valley Air Conditioning, are happy to provide quotation information for whichever system the customer wants, as well as being helpful in also providing recommendations and costs for the system they believe would best suit the customer’s needs based on their specific requirements, and they are willing to take the extra time to explain the benefits of the recommended system and why this would be the best fit.
The image below is Valley Air Conditioning’s online enquiry form, which can be used by customers to ask general enquiries, but also to request a quote or to make a service or breakdown request. This simple to understand and complete online form makes it easy to engage with this company and is a quick method of obtaining a quote for the air conditioning installation you are seeking.
( Source: http://www.valleyairconditioning.com.au/ )
Financing
It was noted through our Valley Air Conditioning Review that this Newcastle-based air conditioning installation company does offer financing options to its customers, with customers able to go through finance provider GE Money or Lombard finance.
The below image is taken from the Valley Air Conditioning website. It demonstrates that this company offers a range of finance options, through GE Money or Lombard finance facilities. These are third party companies, but customers can quickly and easily get pre-approval by accessing the links through the Valley Air Conditioning website. Lombard offers Interest Free Terms for 6 months, 12 months, 24 months or even 36 months, as well as additional benefits for having a Lombard 180 card. GE Money also offer a range of interest free options for you to choose from 6 months, 12 months, 24 months and even 36 months when GE run a special finance term.
( Source: http://www.valleyairconditioning.com.au/ )
Customer Service
The staff at the air conditioning installation company based in Newcastle were found by our Valley Air Conditioning Review to be polite and helpful on the phone. Customers are greeted by the company’s friendly receptionist on their first call to the air conditioning installation Newcastle company, and can immediately speak to a knowledgeable technician upon calling back for this specific purpose. Once in contact, the technicians at Valley Air Conditioning were found to be helpful and knowledgeable.
The graph below outlines the customer service of Valley Air Conditioning as rated by our review team. In our Valley Air Conditioning Review we rated their customer service rating over phone as 6.5 out of 10, and their customer rating by email also as 6.5 out of 10. This was relatively strong when compared to the rest of the Newcastle market, however was not quite as strong as the other top 5 Newcastle based air conditioning installation companies.
Our Valley Air Conditioning Review team noted that the company’s response times to initial online enquiries are generally a bit slower than that of its competitors with responses to online quotes potentially taking up to a week to be sent to the customer. Our team also found that once in contact with this company, the staff are very helpful and want to provide a satisfactory customer service experience. They ensure they ask all the relevant questions to fully understand the customer’s requirements so they can provide the best recommendations for the installation job.
The graph below indicates how Valley Air Conditioning’s response times to requests for a quote. Unfortunately, Valley Air Conditioning can sometimes take more than 4 days to respond to an online request for a quote, ranking them relatively slow when compared against our other top 5 companies. That being said, in one particular interaction, our review team followed up about an online request, and the team then received a same-day response from Valley Air Conditioning, which was particularly impressive. If you submit an online request, it may assist to follow this up with a phone call or an email should you not receive an immediate response.
It is also significant to note, as our Valley Air Conditioning Review team discovered, that this Newcastle-based air conditioning installation company provides a high level of after sales service. They carry out a customer satisfaction survey for each customer prior to payment of the bill for the installation work, to evaluate the customer’s satisfaction with the overall job and to check if anything further is required, such as a professional clean if the property has been left in a mess.They do truly value the customer service experienced by their customers, and endeavour to tailor each experience to suit their customer’s specific needs.
Below is an example of a customer testimonial on Valley Air Conditioning’s website. There are a number of very positive testimonials on their website.
( Source: http://www.valleyairconditioning.com.au/ )
The air conditioning installation Newcastle-based company service the areas of Newcastle, Maitland, Lake Macquarie and the Hunter Valley. They do service other rural areas with a fee charged to the customer for extra travel time.
They operate between the days of Monday to Friday, 8am through to 5pm, and are closed on weekends.
Through our online research, our Valley Air Conditioning Review team noted that this air conditioning installation Newcastle based company is rewarded with consistently highly rated Google reviews, averaging 4.5 out of 5.
The image below is from our Newcastle comparison page and outlines the customer service and responsive time ratings of our top 5 Newcastle companies. Valley Air Conditioning scored 3.5 out of 5 for customer service, which demonstrates strong customer service, however points were deducted for a slightly slow response time.
Product range
The Newcastle-based air conditioning installation company, Valley Air Conditioning, recommends Fujitsu Hitachi, Daikin, ActronAir or Samsung as their preferred brands, with their top recommended brand being Fujitsu. They can also install Mitsubishi Electric upon request.
The image below highlights the brands Valley Air Conditioning are able to.
( Source: http://www.valleyairconditioning.com.au/ )
Technical expertise and experience
Valley Air Conditioning install a range of air conditioning installation systems in both commercial and residential properties. This includes apartments although they are subject to prior inspection before confirming the job. They install split, reverse, inverter and multi-systems, ducted heating and cooling systems. It was noted by our Valley Air Conditioning Review team that the air conditioning installation Newcastle based company prices themselves on being ducted air conditioning specialists. They also have the ARC tick of approval.
The products at Valley Air Conditioning come with a 5-year manufacturer warranty and a 2-year installation warranty, which can be extended to 5 years conditional on annual maintenance if the warrantee is purchased in advance, reducing the overall cost.
The technicians at Valley Air Conditioning are knowledgeable about current manufacturer deals being offered, and do encourage customers to ask deals offered by their top recommended brand, Fujitsu.
It is pleasing that this company is community minded and supports a range of community initiatives including the Hunter Womens Cycling team, as pictured below.
( Source: http://www.valleyairconditioning.com.au/ )
In summary, the air conditioning installation Newcastle based company, Valley Air Conditioning, has been operating in the industry for nearly 10 years, since 2009. Their staff and technicians are friendly, knowledgeable and helpful and they are aware of providing customers with a positive customer service experience specific for their needs.
Overall, we were impressed by Valley Air Conditioning, and our Valley Air Conditioning review team rated them as our fourth-best value Newcastle air conditioning installation company.
