Austec Electrical Review

The Perth based air conditioning installation company, Austec Electrical offer a comprehensive range of installation and repair services. Established in 1984, the business is locally owned and operated and has an abundance of technical experience and industry knowledge.

Our Austec Electrical review team found that with more than 30 years of experience in the industry, the business rated among the top 5 air conditioning installation companies in Perth. The companies dedicated customer service team ensure a smooth process for their clients from start to finish, making it easy for them to find the ideal air conditioning system to best suit their needs.

"With thorough investigation, our Austec Electrical Review team found the Perth based air conditioning installation company provided premium service to their customers along with cost effective solutions."

Price

Our Austec Electrical review found that the price points offered by the air conditioning installation Perth company were very competitive. We found that Austec Electrical seek to provide their customers with cheap and cost-effective solutions and were very reasonable when compared to our other top 5 air conditioning installation companies in Perth.

Furthermore, our team found that Austec Electrical generally did not price match on individual installations, however, they were open to price matching for the installation of multiple systems. The business also offers certain cash back deals, though they recommend a consultation on this as the best unit does not always have deals on offer.

Additionally, our Austec Electrical review team found that the business encourages multiple unit purchases through volume discounts. The work with the general system of ‘the more you buy, the cheaper it gets’.

The graph below, created by our Austec Electrical review team, shows the general cost effectiveness of our top 5 rated air conditioning installation companies in Perth. As demonstrated below, Austec Electrical has achieved a 3 out of 5 for cost effectiveness with their solutions. This places the company among of top 5 rated air conditioning installers in the region.

Austec Electrical review price graph

Quotation system

When enquiring about an initial quote, the Perth based air conditioning installation company, Austec Electrical offer free on-site quotes to potential clients. Our review team found that the company generally prefer to conduct an onsite inspection before providing a precise quote in order to achieve the most accurate results, however they are able to send out a general price estimate before this.

The quotes given by Austec Electrical are concise in manner, yet comprehensive. They follow an itemised system that includes all required information for the initial quote, however our Austec Electrical review team noted that the total price quoted does not include GST. The Perth based air conditioning installation company usually send initial quotes out within a 2 – 4 day timeframe, responding very quickly when compared to our other top 5 companies in the area.

The image below shows Austec Electricals online quotation form. Taken from their website, it gives an easy method for potential clients to get in contact with the business able any initial questions or quote enquires.

Austec Electrical review online form
( Source: https://www.austecelectrical.com.au/ )

Financing

Throughout the process of our Austec Electrical review, our team found that the air conditioning installation Perth company did not offer any financing options to their clients during the installation process. The team at Austec Electrical are able to further discuss details regarding payment and prices during the quotations process.

Customer Service

Our review team noted that in terms of customer service satisfaction, Austec Electrical presented a professional team that were willing to go above and beyond to meet clients’ needs and expectations. Austec Electricals’ professionalism during customer interactions was very noticeable and they came across as honest and trustworthy. Though the reception staff were not able to answer all enquiries regarding technical expertise, they were able to direct the call to a technical who could talk through all the technicalities of an installation or repair. Overall, our Austec Electrical review team found the companies staff to be very friendly, polite and generally able to response to requests and enquiries very quickly.

When compared to our other top 5 rated air conditioning installation companies based in Perth, Austec Electrical provided dependable, trustworthy service that gives their clients peace of mind throughout the installation process.

Overall customer service by email and by phone is ranked in the graph shown below. This graph ranks our teams top 5 air conditioning installation companies based upon their service satisfaction regarding initial email responses and phone enquiries. Austec Electrical has achieved an 8 out 10 for email satisfaction and a 7 out of 10 for phone satisfaction when compared to our other top 5 air conditioning installation companies based in Perth.

Austec Electrical review customer service graph

The graph below shows the response time it took for our top 5 companies to acknowledge opening email requests and send out initial quotes. Austec Electrical is the fasted among our Perth companies when replying to email requests, generally replying within 0-6 hours and they normally send actual quotes out within a 48-84-hour timeframe.

The graphic below gives the overall scores for customer service and response time of our top 5 air conditioning installation companies in the Perth area. Our review team gave Austec Electrical an overall 3.8 out of 5 for customer service and found they had a very fast response time to enquiries when compared to our other top 5 companies.

Austec Electrical review overall customer service

Product range

Our Austec Electrical review found the Perth based air conditioning installation company nominated Fujitsu as their preferred brand, however they also recommend Hatachi, Panasonic and Samsung. Austec Electrical have strong relationships with these manufactures and are able to provide a variety of relevant information regarding them. Our review team found however, that the company are able to install any of the leading air conditioner brands based upon their client’s preferences. These include manufactures such as Teco, Mitsubishi, Coolair, Braemar, Celair and Bonaire.

Technical expertise and experience

Our Austec Electrical review found the Perth based air conditioning installation company provide repair and installation services for the following systems:

  • Reverse and inverter split systems
  • Multi systems
  • Ducted heating and cooling
  • Evaporative cooling

Our review team noted however that they did not offer services relevant to hydronic boiler heating and steam boiler heating.

The air conditioning installation Perth company, Austec Electrical provide their clients with 5-year installation and workmanship warranties. Our team found the technicians at Austec Electrical had outstanding knowledge and experience. They were able to provide technical responses that were easy to understand and make sense of. With over 30 years of experience the team at Austec Electrical are full of useful, relevant information and recommendations.

Austec Electrical have the ARC tick of approval and are fully licensed and compliant with all government bodies, meaning their work and materials are all removed and restored in an environmentally friendly manner. They also provide rural services to their clients and are more than willing to travel for a job.

Austec Electrical review ARC tick
( Source: https://www.austecelectrical.com.au/ )

In conclusion, our Austec Electrical review team found the Perth based company offered quality installation and repairs to their customers, along with high levels of customer service. Taking into account all relevant categories, our team have given Austec an overall 3.5 stars out of 5 when compared to our other top 5 air conditioning installation companies in the Perth region.

Austec Electrical review star rating