D & L Electrical Review

Price

Our D & L Electrical review found the company offers affordable pricing on their brands and service. They work with some of the leading air conditioning brands, with pricing based on the unit price and service. Customers can check pricing of products and services via their website and online shop even before contacting D & L Electrical. This shows that the company stand behind their pricing, by showing transparency of costs. The D & L Electrical review found their pricing to be competitive and generally on par with standard market prices for the Perth area.

It is important for customers to note that the online store offers pricing combinations of air conditioners with standard installation. The D & L Electrical team describe standard installation as being when the internal and external units of the air conditioner are be installed on the same wall of the home. If this is not the case, the price will vary from the standard installation costs. As with most air conditioning installation companies, it is best to have a free onsite quote conducted to be certain of the expected costing and installation requirements, before making a decision.

D & L Electrical advertise special offers and promotions on their website, via the special offers tab. Customers can also sign up via the website to be sent emails of any up and coming promotions. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, they can check online or ask one of the D & L Electrical staff. The customer can to access and redeem the promotion themselves or the D & L Electrical team are happy to help them as well.

D & L Electrical are open to discussing volume discounts and price matching, however this is not standard practise. The company may be able offer volume discounts for customers purchasing three or more units at a time, however only after all costs are taken into consideration. Also the company will try to offer price matching to the best of their ability, however if price matching is not possible, the staff are more than happy to discuss the reasons why. D & L Electrical pride themselves on offering competitive and affordable pricing from the outset, so further discounting is generally not possible or cost effective for the business.

This Perth-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Perth-based air conditioning installation companies, as seen in the graph below. D & L Electrical appears to have very affordable and reasonable pricing and they received a rating of 4 out 5 overall for their cost effectiveness, a result which is comparable to Air Conditioning WA, one of our top 5 Perth-based air conditioning installation companies.

Quotation system

At D & L Electrical, a customer can receive a quote either over the phone or through an email. They offer standard pricing online as well as providing comprehensive quotes, with a breakdown of charges to their customers. D & L Electrical make a specific effort to display the fees they charge on their website, so that customers can be aware of the costs involved prior to contacting. This shows genuine and transparent pricing, giving customers pricing information before they even contact to compare and consider. The online shop also gives customers the option to purchase air conditioners, with or with standard installation without waiting for quote.

Again it is important to note that some of the pricing such with standard installations are subject to change based on a free onsite assessment.

Quotes by email can be requested via the D & L Electrical website, where there is an online contact form, as seen partly in the image below. It can be however used for a quote or to book a service. The D & L Electrical Review found this company’s online contact/quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Melbourne-based top 5.

As with most other Perth-based air conditioning installation companies, our D & L Electrical review recommends following up any email correspondence with a phone call to ensure that it was received. Also when using the D & L Electrical service/quote online form, especially to book a service or repair job, a phone call would be beneficial to confirm the booking or service request for the scheduled day and time.

Financing

D & L Electrical has an established formal financing option for their customers, with a third party lending company, Skye. This interest free finance option is highly beneficial for D & L Electrical customers, with not many other Perth-based air conditioning installation companies offering the same. The finance company offers a Skye Mastercard, with up to 50 months interest free which can be applied for online or the D & L Electrical sales team are happy to help you in store. Applicants are given instant approval and the Mastercard can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase.

The D & L Electrical review team found that the D & L Electrical staff members were helpful when discussing the finance option and process over the phone. The interest free finance option allows customers to pay in instalments over a period of time and without interest. By providing the option of an interest free payment plan, through Skye Mastercard, D & L Electrical are helping some customers to have an option to purchase, which may have not been possible otherwise. There may be the extra fees (required for establishing and managing the account and processing payments), so customers should read all the terms and conditions before applying and making a purchase. Our D & L Electrical review team were very impressed by the finance option for D & L Electrical customers, as well as the easy application process, interest free terms and immediate approval.

The image below shows the advertisement for up to 50 months interest free on the D & L Electrical website. Under the finance tab on the D & L Electrical website customers can find all about the finance company, with a link to apply and the terms and conditions.

Customer Service

Our D & L Electrical Review rated this Perth-based air conditioning installation company highly on their level of customer service. They are helpful and friendly and provide genuine and informative responses to questions even on an initial phone enquiry. Customers are able to speak with staff who can answer technical questions or if none are available, they offer a call back at a later time. D & L Electrical generally respond very fast to online and email enquiries regarding requests for a quote. The team members seemed very knowledgeable with a comprehensive understanding of the air conditioning industry as well as experience.

Our D & L Electrical review team investigated the customer service performances of the Perth-based air conditioning installation companies, focussing on two main means of customer communication – email and phone – with their findings displayed in the graph below. Our D & L Electrical review rated this Perth-based company with higher than average scores in both modes of contact; scoring D & L Electrical 8 out of 10 for their impressive customer service by phone, and 7 out of 10 for their response to customer email inquiries. These two scores ranked D & L Electrical comparable to another air conditioning installation company, All Air Services from our top 5 in the Perth area.

D & L Electrical established good and friendly rapport with their customers by phone with every opportunity. Phone calls are generally answered or put through to knowledgeable team members who can answer technical questions, which help the customer understand their own needs and the best product that suits for their situation. The staff members at D & L Electrical are friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our D & L Electrical review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Perth-based air conditioning installation companies on their response times: specifically, at what rate they generally respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote. Our D & L Electrical Review found that the Perth-based company were excellent in their response times, generally responding within 6 hours after receiving an email request and they generally provide customers with a quote, similarly fast, on average taking less than 6 hours. Impressively as seen in the graph below, these response times are higher than some of the top 5 Perth-base installation companies, with their scores similar the scores of Austec Electrical, one of our top 5 installation companies in the Perth area.

Our D & L Electrical Review gave the Perth-based company a high score of 3.75 out of 5 for its overall customer service performance, a slightly lower result in comparison to the other air conditioning installation companies being compared in our Perth-based top 5; however still a competitive and impressive score.

D & L Electrical is located in the Canning Vale, and services the Perth metropolitan area and regional areas in Western Australia. The company also only offers a 5 day business operation, however can provide services on the weekend. This is not preferred practise, however if a service or installation was required on the weekend, the pricing rates would be increased significantly.

Online reviews for D & L Electrical show customers with D & L Electrical consistently rate their experience and service satisfaction highly, with reviews on Google and Facebook. With a satisfaction rating across these site as a 3.5 out of 5 stars, D & L Electrical rates lower than our top 5 Melbourne-based air conditioning installation companies, however their score is still a strong satisfaction rating.

The customer testimonials presented below, from the D & L Electrical website are a few examples of the type of positive feedback D & L Electrical has received. There is also other numerous customer reviews online on Google and Facebook. In these testimonials, the customers are clearly impressed by their experiences with the company and their installation, making specific note of its high standard of workmanship, cleanliness, cost effectiveness and customer service.

Product range

Our D & L Electrical review found that the company supply and install high quality and energy efficient systems from leading brands such as Daikin, Carrier and Samsung. The image below shows the product categories as listed in the online shop on the D & L Electrical website, listing the major air conditioning brands they sell and install.

D & L Electrical can supply and install leading brands air conditioners into residential or commercial spaces, also specialising in new buildings custom designs. D & L Electrical stand behind the brands they install as they consider them not only to be some of the best air conditioners available in Australia, but also energy efficient and value for money.

Technical expertise and experience

D & L Electrical is an air conditioning installation Perth-based company that is relatively new to the industry, only being in operation since 2013. Their website states however that they have over 25 years experience in the air conditioning and electrical industry. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. It is important to note however that D & L Electrical do not offer all types of heating and cooling solutions, like hydronic and steam boiler systems. However, the impressive features and services offered by D & L Electrical are hard to miss and reflect the company’s understanding of the air conditioning industry and their customer needs.

Special offers and promotions can be seen on the D & L Electrical website, using the special offer tab. Customers can also sign up to receive the companies special offers sent straight to their email once they become available, as seen in the image below. D & L Electrical also use their Facebook page to post details about up and coming special offers for their customers.

D & L Electrical website also posted relevant details at the top of the website page, for ease of use for customers, as seen in the image below. There is contact telephone numbers, operating hours, the warranty claim tab and scheduling an appointment tab.

Further to this, our D & L Electrical Review found that they can offer the standard 5 years manufacturer’s warranty, as well as a 2 year installation warranty guarantee. In addition, customers are able to submit a warranty claim online, using the tab as shown in the image below.

In summary, our D & L Electrical review found that D & L Electrical is a solid option for customers in the Perth area who are looking for air conditioning installation. D & L Electrical is a smaller sized company with a lot to offer, with an online store, online appointment schedule, a warranty claim page, a great financing option and a 24 hour emergency breakdown repair service. D & L Electrical is also great option for customers wanting knowledgeable staff, friendly customer service and affordable and flexible pricing. Although D & L Electrical is a relatively new company in terms of the amount of time in operation, when compared to other Perth based air conditioning installation companies, the company’s many great features and service are hard to go past.

The company also has consistent ratings and customer reviews online, with our D & L Electrical review finding them a great option for customers and rated them just outside the top 5 Perth-based air conditioning installation companies.

Our D & L Electrical review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Perth-based air conditioning installation companies. Our D & L Electrical review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Perth-based air conditioning installation companies.