Price
Our DACS Air Conditioning & Electrical review, found the company offers affordable pricing on their brands and service. The DACS Air Conditioning & Electrical review found their pricing to be competitive and generally on par with standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.
DACS Air Conditioning & Electrical advertise special offers and promotions on their website, via the special tab. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, they can check online or ask one of the DACS Air Conditioning & Electrical The customer can to access and redeem the promotion themselves or approach the DACS Air Conditioning & Electrical team for assistance.
DACS Air Conditioning & Electrical generally do not offer volume discounts and price matching, due to their already cost effective pricing. The company may offer price matching to the best of their ability, however the quotes will need to be exactly the same, in regards to brands and sizing. Pricing matching is however at the discretion of the DACS Air Conditioning & Electrical management and will be considered on a case to case basis. DACS Air Conditioning & Electrical pride themselves on offering competitive and affordable pricing from the outset, so further discounting is not cost effective for the business.
This Perth-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Perth-based air conditioning installation companies, as seen in the graph below. DACS Air Conditioning & Electrical appears to have very affordable and reasonable pricing and they received a rating of 4 out 5 overall for their cost effectiveness, a result which is comparable to Air Conditioning WA, one of our top 5 Perth-based air conditioning installation companies.
Quotation system
At DACS Air Conditioning & Electrical, a customer can receive a quote either over the phone or through the online contact form. There is no contact email address stated on the website. Again it is important to note that quotes are subject to change based on a free onsite assessment, this to standard practise for most Perth-based air installation companies.
Quotes by email can be requested via the DACS Air Conditioning & Electrical website, where there is an online contact form, as seen partly in the image below. The online form is simplistic in nature and quick and easy to fill out. The DACS Air Conditioning & Electrical Review found this company’s online contact/quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Perth-based top 5.
As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.
( Source: http://www.airconperthwa.com.au/service-repairs/ )
Financing
Our DACS Air Conditioning & Electrical review found that this company does not have any formal financing solutions nor does it offer instalment payments, like some other Perth-based air conditioning companies. Payment for installation services is required upfront or to be paid in full on the day of installation.
Customer Service
Our DACS Air Conditioning & Electrical Review rated this Perth-based air conditioning installation company highly on their level of customer service. They are friendly and professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience, however their response times are of average speed to online and email enquiries regarding quotes. The answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
Our DACS Air Conditioning & Electrical review team assessed the customer service performances of the Perth-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our DACS Air Conditioning & Electrical review rated this Perth-based company with higher than average scores in both modes of contact; scoring DACS Air Conditioning & Electrical, 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. The customer service rating for phone service ranked DACS Air Conditioning & Electrical comparable to other air conditioning installation companies in our top 5 in the Perth area. However their rating for email communication to customers was lower than the top 5 air conditioning installation companies.
In the DACS Air Conditioning & Electrical review, phone calls were generally answered or transferred to knowledgeable team members who can answer technical questions. DACS Air Conditioning & Electrical staff were helpful and provided options for the customer. The staff members at DACS Air Conditioning & Electrical are friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our DACS Air Conditioning & Electrical review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.
The graph below compares our top 5 Perth-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our DACS Air Conditioning & Electrical Review found that the Perth-based company were fast in their initial response time, generally responding within 24 hours after of receiving the email request. However their response rate in providing customers with a quote was slower, on average taking more than 4 days. These ratings however are comparable to some of the response times recorded by our top 5 Perth-base installation companies, as seen in the graph below.
Our DACS Air Conditioning & Electrical review gave the Perth-based company a great score of 3.25 out of 5 for its overall customer service performance, a slightly lower result in comparison to the other air conditioning installation companies being compared in our Perth-based top 5; however still a competitive and solid score.
DACS Air Conditioning & Electrical is located in the Como, and services the Perth metropolitan area and regional areas in Western Australia. It is important to note, that rural areas and locations outside of the metropolitan area do incur additional costs due to travel costs and time. The company also provides services on the weekend, specifically Saturday mornings, which is beneficial to customers who work during business hours.
Online reviews for DACS Air Conditioning & Electrical show customers with DACS Air Conditioning & Electrical rate their experience and customer service satisfaction highly, with reviews on Google, True Local and Facebook. The average satisfaction rating across these sites is 3 out of 5 stars, which even though is lower than our top 5 Perth-based air conditioning installation companies, it is still a strong rating.
The customer testimonials presented below, from the DACS Air Conditioning & Electrical website are a few examples of the type of positive feedback DACS Air Conditioning & Electrical has received. There is also other numerous customer reviews online on Google , True Local and Facebook. These customer testimonials reflect customer’s positive experiences with the company and satisfaction with their workmanship, making specific note of its high standard of customer service and cleanliness.
( Source: http://www.airconperthwa.com.au/what-others-say/ )
Product range
Our DACS Air Conditioning & Electrical review found that the company supply and install high quality and energy efficient systems from leading brands, however their recommended brand is Daikin, as in the image below found on their website.
DACS Air Conditioning & Electrical can also supply and install other brands such as Fujitsu, Mitsubishi, Carrier and LG into residential or commercial spaces. DACS Air Conditioning & Electrical stand behind the brands they install, considering them to be one of the best air conditioners available in Australia.
( Source: http://www.airconperthwa.com.au/about-dacs/ )
Technical expertise and experience
DACS Air Conditioning & Electrical is an air conditioning installation Perth-based company that is family operated and owned, operating since 2002. Their technical expertise is evident in the knowledgeable staff, who are able to answer customer questions confidently and with detail. DACS Air Conditioning & Electrical proudly state on their website that they employ over 15 people, including qualified electricians, fully qualified system installers and dedicated service and fault-finding technicians. All staff are fully employed by DACS Air Conditioning & Electrical, meaning they only use their own staff and not outside contractors, to provide service to their customers.
It is important to note however that DACS Air Conditioning & Electrical do not offer all types of heating and cooling solutions, like hydronic and steam boiler systems. They do however offer a range of other cooling and heating solutions for their residential and commercial customers.
Special offers and promotions can be accessed on the DACS Air Conditioning & Electrical website, using the special tab.
In summary, our DACS Air Conditioning & Electrical found that DACS Air Conditioning & Electrical is a solid option for customers in the Perth area who are looking for air conditioning installation, maintenance or repair. DACS Air Conditioning & Electrical is a family run company with a solid customer service and range of service to provide their customers. DACS Air Conditioning & Electrical is also great option for those customers who value friendly service, with affordable pricing. Although DACS Air Conditioning & Electrical doesn’t offer a lot of extra services and features, like some of the other top 5 air conditioning installation companies, it offers solid workmanship, a good knowledge and experience base as well as friendly and helpful service.
The company also has consistent ratings and customer reviews online, with our DACS Air Conditioning & Electrical finding them a great option for customers and rated them just outside the top 5 Perth-based air conditioning installation companies.
Our DACS Air Conditioning & Electrical review considered a comprehensive range of factors associated with successful air conditioning installation companies. These factors were assessed and the results compared against other Perth-based air conditioning installation companies. Our DACS Air Conditioning & Electrical review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Perth-based air conditioning installation companies.
