Price
Compared to other air conditioning installation Perth companies Mouritz prices are very competitive and generally lower from other providers. From the Mouritz review we found this company is willing to match the price if competitors’ products is “like for like”, managers’ approval is required. We also found that Perth based air conditioning installation company, Mouritz is happy to discuss volume discount for customers installing multiple units but each case is individual and different discounts may apply. And if there are any specials offered by manufacturer they will pass it on to their customers. The Mouritz review team noted that quoted price might be subject to change upon inspection.
The graph below depicts how our top 5 Perth-based air conditioning installation companies rank in terms of cost effectiveness. Our Mouritz Review rated this company’s cost effectiveness as 5 out of 5, a commendable result that ranks Mouritz in the desirable position of equal first place, when compared to the cost effectiveness of the other companies in our Perth-based top 5.
Quotation system
Perth based air conditioning installation company Mouritz offers free quotes, either online, over the phone or on-site. The application process is simple and initial contact happened within 24 working hours as has been promised on their website. However, it took much longer to provide us with a quote. The quoted price included GST.
While conducting our Mouritz review, we also noted lack of conciseness and efficiency within quoting process. Three people get back on our request asking to provide the same details which created a mess in our correspondence and cluttered up the inbox. While this demonstrated an eagerness to please, it actually detracted slightly from the customer experience, as it was a little confusing.
The image below displays the online quotation form, found on the Mouritz website, that can be used by potential customers to request a quote for the purchase and installation of an air conditioning system. The form asks for an individual’s contact details as well as for some additional job-specific information, including which type of air conditioning system is required and in what type of home the work will take place (there is also the opportunity to attach a house plan). The extra information that is gathered as a result may provide relevant details that will allow a Mouritz consultant in that specific area to make contact equipped with a better understanding of the task at hand. At the same time, there are not too many questions so as to overwhelm a customer – the form is clear and simple and as a result can be completed with speed and ease. This online form is formatted in a way that benefits potential customers in that it is straightforward and directive, as well as Mouritz staff by providing them with relevant information to help create a more personalised and therefore more accurate quote.
( Source: https://www.gasair.com.au/ )
Financing
Perth based air conditioning installation company Mouritz provide their customers with option to make a purchase and spread the repayments up to 36 interest free instalments choosing weekly, fortnightly or monthly cycle by offering financing options.
So, if you are older than 18 years old, are an Australian permanent resident, earn above $25,000+ per annual and have a clear credit history, you may be eligible.
Our Mouritz review team also found customers can pay their invoice with cash, eftpos, credit card, secure online payment or direct deposit via branch or internet banking.
Mouritz offers its customers a limited time finance option through Lombard Finance. The image below highlights the terms of Lombard’s Cool Finance promotion – customers can purchase an air conditioning system with no deposit, and pay for it in more manageable weekly, fortnightly or monthly instalments over a period of up to 60 months with no interest. This interest-free payment plan allows customers to enjoy the benefits of air conditioning sooner, without financial strain stalling the purchase. An application for Lombard’s Cool Finance offer can be conveniently completed online, and can be easily accessed through a link on the Mouritz website.
( Source: https://www.gasair.com.au/ )
Customer Service
As part of the Mouritz review, our team have had contact with different people on the sales team on different occasions and noted them to be polite, helpful, clear and concise.
Our review team evaluated Mouritz based on the level of customer service it delivered when dealing with customer enquiries via email and over the phone. The graph below displays our Mouritz Review’s 8 out of 10 rating assigned to this Perth-based company, for the high level of customer service delivered when dealing with enquiries through both email and phone modes of communication. This rating, when viewed relative to the other companies in our Perth-based top 5, ranks Mouritz in equal second position for customer service performance when responding to email enquiries, and in equal first place for the customer service delivered when responding to customer enquiries through phone correspondence.
We also found that Perth based air conditioning installation company Mouritz has a good emphasis on relationship building with their clients.
The graph below displays the response times of our top 5 Perth-based companies to an online quote request. Mouritz generally takes 6 to 24 hours to respond to a customer’s initial email request for a quote, a response rate that accurately reflects the claim made on this company’s website that requests submitted via its online form will be acknowledged within 24 working hours. The graph depicts that this is a very quick response rate, ranking Mouritz as having the equal second fastest response time for acknowledging receipt of an online quote request, when compared to the response rates of the other companies in our Perth-based top 5. When it comes to providing its customers with a quote, the graph depicts that it generally takes Mouritz more than 4 days, which ranks as the equal slowest response time compared to the times it generally took our other top 5 companies to provide a quote in response to a customer request.
When conducting Mouritz review our team found that they received 40 reviews on Google with average rating 3.5 out of 5 and 3 reviews on True local with average rating 1 out of 5 mostly for poor customer experience. This indicated that customers are generally very satisfied by their experience.
The image below, taken from our website’s Perth Comparison Table, focuses on two elements – customer service rating and response rate – by which our review teams can compare our top 5 Perth-based air conditioning installation companies. Our Mouritz Review rated this company with 4 out of 5 for the overall high standard of customer service it delivered, securing Mouritz the second best customer service score relative to the ratings given to our other Perth-based companies. In terms of its response rate to customer enquiries, our Mouritz Review classified this company’s response time as “fast”, an impressively quick rate which ranks Mouritz in equal second place when compared for this factor to the other companies in our Perth-based top 5.
Perth based air conditioning installation company Mouritz service both metro and rural areas without charging additional fees.
Unlike some air conditioning installation Perth companies, they provide 2-year installation warranty and 5 years manufacturer warranty. Services are not generally offered on weekend.
Product range
Mouritz is a Perth based air conditioning installation company that has a range of products with a wide range of models to choose from. When researching air conditioning providers our Mouritz review found that Fujitsu and Panasonic are their recommended brands but they also stock Bonaire, ActronAir, Samsung, Toshiba and Carrier.
They have ability to install:
- Both commercial and residential units
- Both apartments and houses
- Split system air conditioning (reverse, inverter, multi)
- Ducted air conditioning heating and cooling
- Evaporative air conditioning
The Mouritz review team noted that company offers climate control for commercial premises like schools, offices, factories and retail outlets. They are willing to provide a range of services, including servicing and repairs and commercial options for builders and traders.
In regards to apartments, additional inspection required to check whether building, electricals and design allow for the particular installation sought by the customers. Owners Corporation approval is generally also necessary.
The image below, from the Mouritz website, displays a selection of the recommended air conditioning brands that this company installs for its customers. The Mouritz team have experience and expertise in the air conditioning industry, and the brands shown below are some of the trusted brands that have maintained a reputation for reliable performance. Mouritz have established firm partnerships with the local and global brands that instil confidence with their proven ability to deliver high quality products.
( Source: https://www.gasair.com.au/ )
Technical expertise and experience
Mouritz has been in the industry for 40 years. They have fully trained professional installation teams with technical expertise demonstrated in air conditioning installation.
Like 5 other listed air conditioning installation Perth companies they don’t offer hydronic or boiler systems. These are not popular in Perth given the climate.
In conclusion, our Mouritz review team considered several points and found their prices are very competitive and customer service experience was 4.5 out 5.
The following image shows Jeff Mouritz, of Mouritz, standing with his company’s many awards. These include dealership awards from brands such as Actron and Fujitsu, which were won as a result of the strong partnerships formed between Mouritz and these brands.
( Source: https://www.gasair.com.au/ )
Mouritz is the oldest operated air conditioning installation company in Perth provide reliable services and install quality products. Thus, after considering all these variables we have positioned Mouritz as a second top rated air conditioning installation company in Perth.
The image below, the final row of our website’s Perth Comparison Table, displays the Compare Air Conditioning Ratings assigned to each of the installation companies in our Perth-based top 5. Our Mouritz Review rated this air conditioning company with 4.5 out of 5 stars for its strong overall performance. Mouritz received the equal highest Compare Air Conditioning Rating, when viewed in comparison to the ratings awarded to our other top companies. It should be noted that even though Mouritz achieved an equally impressive Compare Air Conditioning Rating to Perth-based company Ford & Doonan, our review team considered a broad range of decision-making factors and chose Ford & Doonan as our number one recommendation amongst our top 5 Perth-based companies. Nevertheless, this near-perfect Compare Air Conditioning Rating reflects the extremely high standards that make Mouritz a very close second.
