Perth Air Review

Price

Perth Air stock and install high quality leading brands of air conditioners at a standard market pricing. They are definitely not the cheapest option in the Perth-based market; however they have good quality products, the technical knowhow and a good solid customer service level.

Their pricing is however is a little inflexible, with not a lot of options. Perth Air has no formal financing plan or option for their customers and do not price match competitors quotes. Volume discounts are possible, dependent on the number of units purchased and is at the discretion of the Perth Air management. The Perth Air team are aware of manufacturer’s special promotions and advise to the customer at time of purchase if there are any. It is then up to the customer to access these promotions.

As part of our review process, air conditioning installation companies are assessed on their cost effectiveness and compared against other companies in the Perth market. The cost effectiveness rating results for the top 5 air conditioning companies in the Perth area are presented in the graph below. Our Perth Air review gave the company a 3 out of 5 stars for their cost effectiveness, which is a solid and competitive score and similar to two of our top 5 air conditioning companies in the Perth area.

Quotation system

Our Perth Air review found that customers can contact Perth Air, via phone, email or by using their online inquiry form on their website. Quotes were obtained through all three of these methods, with the phone being the easiest and quickest way to receive a quote from the Perth Air team. Our review team were able to speak to a knowledgeable sale team member immediately after phoning, who asked probing questions about the customers’ needs. The team member said they would call back with a quote, in which they returned the call within the timeframe they had set, with a quote. This reflects a genuine and good level of service for potential Perth Air customers.

Our review team found that using the email system or the inquiry form was a slower way of obtaining a quote from Perth Air, generally taking more than 4 days to receive a response or a quote. Customers can email the company directly by using the email tab or the email address found at the contact page of the website.

The inquiry form as shown in the image below can also be found on the Perth Air website and was found be a relatively simple, uncomplicated form compared to the forms found on the websites of the other air conditioning installation companies in our Perth-based top 5. The form asks for simple personal details and has a space for a detailed message. Quick and easy, allows for a more basic style of contact and initial quoting. The simplicity of the form may also attract potential customers at Perth Air, by not deterring them with a detailed or time consuming form.

As with most of our top Perth-based air conditioning companies, our review team recommends to call to follow up on an email inquiry with a phone call to ensure to receive a quote in a timely manner. It is also probably the quickest and more efficient way to receive a quote is to just call directly to speak to someone at Perth Air.

Also again, as with most Perth-based air conditioning companies, the company’s quotes are subject to change as a free onsite assessment is needed before a more concrete quote can be given.

Financing

Our Perth Air review found that this company does not have any formal financing solutions nor does it offer instalment payments, which is similar to some of the other Perth-based air conditioning companies. The company prides themselves on offering affordable, honest pricing and service and by keeping the service simple and straightforward; it allows the pricing to be also.

Customer Service

Our Perth Air review team rated this Perth-based air conditioning installation company with an average level of customer service. They were found to be helpful and willing to provide genuine responses to questions, even on an initial phone enquiry. The team members seemed very knowledgeable with a comprehensive understanding of the air conditioning industry as well as experience. They delivered a quote over the phone within the timeframe they had promised in the initial phone call. However, the customer service lacked fast response times by email.

Our review team explored the customer service performances of the Perth-based air conditioning installation companies in our top 5, focussing on two main means of customer communication – email and phone – with their findings displayed in the graph below. Our Perth Air Review rated this Perth-based company with lower than average scores in both modes of contact, scoring Perth Air 7 out of 10 for the way they deal with customers’ phone enquiries, and 6.5 out of 10 for response to customer requests via email correspondence. These two scores ranked Perth Air in a lower position for customer service in both email and phone categories, when compared to the customer service satisfaction achieved by our other top 5 air conditioning installation companies in the Perth area. The graph below, shows the customer service scores for our top 5 air conditioning installation companies in the Perth area.

Perth Air establishes good rapport with their customers in many ways. As noted above, phones calls are generally answered knowledgeable team members who can answer technical questions and give general industry and company information. This Perth-based air conditioning installation company are comfortable in discussing customer needs and air conditioning options however as like most Perth-base air conditioning installation companies offer a free onsite quote. The staff members at Perth Air were friendly and polite to answer questions to the best of their ability, by phone or online.

The graph below compares our top 5 Perth-based air conditioning installation companies on their response times: specifically, their response time to a customer’s initial email request, and how long it normally takes to send a prepared quote. Our Perth Air review found that the Perth-based company had a lower than average rating in both customer service categories. Our review team found that they were one of the slowest companies to acknowledge an initial email enquiry, generally responding after 4 day of receiving the request. Their response rate in providing customers with a quote was however very slow again, with the process on average taking more than 4 days. These rates ranked Perth Air as one of the slower companies in relation to response speed, in comparison to the other top 5 air conditioning installation companies in the Perth-based industry.

Our Perth Air Review gave the Perth-based company an above average score of 3.3 out of 5 for its overall customer service performance, a relatively low result when compared amongst the air conditioning installation companies being compared in our Perth-based top 5. Nonetheless, their customer service rated competitively against the rest of the Perth air conditioning installation market.

Prior customers of Perth Air consistently rate their experience and service satisfaction highly on Google reviews. This is evidence that customers generally have positive interactions and experiences with this company. The customer testimonial presented below, from the Google review site. In this testimonial, the customer is clearly impressed by their experiences with the company, their high standard of customer service and their skill, expertise and quality work.

The following customer testimonial is from the Perth Air website itself and reflects a very happy customer, who felt he received the “ultimate customer service” when he dealt with Perth Air.

Product range

Perth Air review found that the company works with a few well known and leading brands of heating and cooling solutions, Diakin and Panasonic, as presented in the image below. The Perth Air team stand behind the brands that they install and are proud to install these quality brands at affordable prices.

Technical expertise and experience

The Perth Air website proudly acknowledges the company’s long history in the industry, being in operation since 1976, which is for over 40 years. This is an impressive achievement for any company and for Perth Air it reflects a company who has a lot of industry experience, is reputable and offers good quality of service.

Perth Air can perform installations, maintenance and repair of air conditioning systems, offering a 24 hour emergency breakdown service. They are fully licensed and certified technicians, with vast experience. They offer the standard 5 year manufacturer’s warranty on products and only a 3 month installation warranty their air conditioning installations. Their installation warranty is considerable less than most of the other other Perth-based air conditioning installation companies in our top 5, with the standard installation warranty time being around 5 years.

In summary, Perth Air is a large, long running company with over 40 years industry experience in Perth and is definitely one of the older Perth-based air conditioning installation companies. Our Perth Air review found the company easy to deal with, with friendly and polite customer service and affordable, market average pricing. However the company did not have the most flexible pricing options or offer finance to its customers. The company also does not offer weekend availability as standard practise, however has a 24 hour breakdown service, which customers can receive emergency services whenever they need.

In our Perth Air review, a comprehensive range of factors which we believe make an air conditioning company successful were assessed including price, customer service and the range of services offered. These factors were reviewed for Perth Air and the results were compared with the other Perth-based air conditioning installation companies in our top 5. With this in mind our Perth Air review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, which placed them just outside the top 5 air conditioning installation companies in Perth.