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Solaire Connect Review

Solaire Connect is an energy specialist, who service residential, office and light commercial customers with the installation of ducted and split system air conditioning solutions. In our Solaire Connect review, Solaire Connect was rated as being just outside our top 5 Perth-based air conditioning installation companies. The Solaire Connect review team assessed a range of factors considered fundamental to a company’s success and then compared them with other Perth-based air conditioning installation companies.

Solaire Connect was established around the year 2000 and employs a small team of highly knowledgeable and competent staff. This company prides itself on installing leading air conditioner brands, like Daikin and their installation team work to the highest standards in the industry. They also believe a successful installation is only a small part of the service and aim to provide a great after sales support system. Part of this great service is that they strive not to be a sales company, where the company is driven by sales and sales staff work on commission. This allows the team to be non-pushy in their responses to customer inquiries and prioritises the customer and their needs, rather than sales targets.

The Solaire Connect review found this reputable company provides services and features, which are common to some of the top 5 Perth-based air conditioning installation companies. The company offers weekend availability for installation services only, as well as affordable and cost effective pricing. Other pricing options such as an in-house formal finance option, pricing matching and volume discounts are not standard practise; however the management staff are open to trying the match any competitors quotes. Solaire Connect however has great also great promotions and currently are offering a promotion which has interest free finance for one of their leading air conditioning brands.


The Solaire Connect review also found the company has received very high online ratings from customer reviews and testimonials, which highlight their high level of customer service and workmanship standards.

Solaire Connect services the Perth metropolitan area as well as regional areas in WA. Customers in regional areas are charged for travel costs, so the Solaire Connect staff prefer to provide quotes to these customers by using floor plans, instead if conducting an in home appraisal.

Solaire Connect is an air conditioning installation company located in Perth, that specializes in solar power panels and air conditioning systems installations.

Price

Our Solaire Connect review found the company offers affordable pricing on their air conditioning brands and service. The Solaire Connect review found their pricing to be competitive and generally on par with standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Solaire Connect advertise special offers and promotions on their website, via the Monthly Special tab, as in the image below. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, they can check online or ask one of the Solaire Connect team members.

Solaire Connect Review Advertisement
( Source: https://www.solaireconnect.com.au/air-conditioning/ )

Solaire Connect generally do not offer volume discounts or price match competitors quotes, due to their already low cost pricing and standardised installation fee. The company may offer price matching to the best of their ability, however the quotes will need to be exactly the same, in regards to brands and sizing. Pricing matching is however at the discretion of the Solaire Connect management and will be considered on an individual basis. Solaire Connect pride themselves on offering competitive and affordable pricing from the outset and are comparable to the ratings of some of our top 5 Perth-based air conditioning installation companies, as seen in the graph below. Solaire Connect received a rating of 4 out 5 overall for their cost effectiveness, a result which is comparable to Air Conditioning WA, one of our top 5 Perth-based air conditioning installation companies.

Solaire Connect Review Cost Effectiveness Graph

Quotation system

At Solaire Connect, a customer can receive a quote either over the phone, via their email address or through the online contact form. Generally, the Solaire Connect staff will ask potential customers for house plans if they are available. Again it is important to note that quotes are subject to change based on a free onsite assessment, which is standard practise for most Perth-based air installation companies.

Quotes by email can be requested via the Solaire Connect, where there is an online contact form, as seen partly in the image below. The online form is simple and quick and easy to fill out, with an option to include house plans. The Solaire Connect review found this company’s online contact/quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Perth-based top 5.

Solaire Connect Review online form
( Source: https://www.solaireconnect.com.au/contact/ )

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or a request for a quote online, with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response to their inquiry more quickly.

Financing

Our Solaire Connect review found that this company does not have any in house formal financing solutions, like some other Perth-based air conditioning companies. Customers are required to pay the full amount by the day of installation. However, they do however have sometimes promotions which offer interest free finance on certain types of air conditioning brands. Currently they have a finance offer on Fujitsu brand of air conditioners, as seen in the image below. This is a great option for Solaire Connect customers, however is more restrictive as it only gives finance and interest free terms to one brand and restricts the customer’s choices.

Solaire Connect Review Financing
( Source: https://www.solaireconnect.com.au/air-conditioning/ )

Customer Service

Our Solaire Connect Review rated this Perth-based air conditioning installation company highly on their level of customer service. They are friendly and polite and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with a knowledgeable team member who can answer technical questions or if no one is available, a customer can ask to receive a call back. Call backs are generally given back in a timely fashion. However Solaire Connect team’s email response times are of average speed for online and email inquiries regarding quotes. The answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Solaire Connect review team assessed the customer service performances of the Perth-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Solaire Connect review rated this Perth-based company with good level of scores in both modes of contact; scoring Solaire Connect, 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. The customer service rating for phone service ranked Solaire Connect comparable to some of the other air conditioning installation companies in our top 5 in the Perth area. However their rating for email communication to customers was lower than the top 5 air conditioning installation companies.

Solaire Connect Review Customer Service Graph

In the Solaire Connect review, phone calls were generally answered or transferred to knowledgeable team members who can answer technical questions. Solaire Connect staff were helpful and provided options for the customer. The staff members at Solaire Connect are friendly, accommodating and polite, whether by phone or online. Each staff member that our Solaire Connect review team spoke with showed friendliness as well as patience with customer inquiries and questions. Our Solaire Connect review team found that the customer service by phone was of a high level, with call backs from the air conditioning staff were received within the timeframe given by reception staff. Also the air conditioning staff followed phone calls with prompt emails containing releveant information and further steps to take.

The graph below compares our top 5 Perth-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes for the company to email back a prepared quote. Our Solaire Connect Review found that the Perth-based company were slow in both categories. Their email response times were slow in comparison to some of our top 5 Perth-based air conditioning installation companies, taking generally more than 4 days to respond to an initial email inquiry and also more than 4 days to respond back with a written quote. These customer service response time ratings ranked Solaire Connect outside the top 5 air conditioning installation companies in the Perth-based industry.

Solaire Connect Review Response Times Graph

Our Solaire Connect review gave the Perth-based company a great score of 3.25 out of 5 for its overall customer service performance, a slightly lower result in comparison to the other air conditioning installation companies being compared in our Perth-based top 5; however still a competitive and solid score.

Solaire Connect is located in Joondalup, in the northern part of Perth and services the Perth metropolitan area and regional areas in Western Australia. It is important to note, that rural areas and locations outside of the metropolitan area do incur additional costs due to travel costs and time. The company also provides installation services on the weekend, specifically Saturday mornings, which is beneficial to customers who work during business hours.

Online reviews for Solaire Connect show customers withSolaire Connect rate their experience and customer service satisfaction very highly, with reviews on Google, True Local and Facebook. The average satisfaction rating across these sites is an impressive rating of 4.2 out of 5 stars, which is higher than some our Compare Air top 5 Perth-based air conditioning installation companies and a very strong rating.

The customer testimonials presented below, from the Solaire Connect website are a few examples of the type of positive feedback Solaire Connect has received. There is also other numerous customer reviews online on Google , True Local and Facebook. These customer testimonials reflect customer’s positive experiences with the company and satisfaction with their workmanship, making specific note of its high standard of customer service and cleanliness.

Solaire Connect Review Customer Testimonials 1
( Source: https://www.solaireconnect.com.au/testimonials/ )
Solaire Connect Review Customer Testimonials 2
( Source: https://www.google.com.au/search?q=solaire+connect+reviews&oq=Solaire+Connect+&aqs=chrome.4.69i57j69i60l3j0l2.9739j1j4&sourceid=chrome&ie=UTF-8#lrd=0x2bcd53606da957f5:0x4c3abf7f5f84fb9d,1,,, )

Product range

Solaire Connect installs leading air conditioning brands such as Daikin, Fujitsu, LG and Advantage Air. In the Solaire Connect review, Solaire Connect team members often recommended these manufacturers brands as they believe they provide quality air conditioning products, with value for money and a good level of energy efficiency.

Technical expertise and experience

Solaire Connect is an air conditioning installation Perth-based company, with the company’s director holding over 20 years experience in the air conditioning industry. The technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. It is important to note however that Solaire Connect does not offer all types of heating and cooling solutions, like hydronic and steam boiler systems and only offer installation of ducted and split system air conditioners. The company is also a solar panel installation company.

Solaire Connect has some impressive features and services that make it a great choice for Perth customers. Solaire Connect have a great customer service/sales style, which revolves around being non pushy and non sales driven. This approach allows for a relaxed style when dealing with customer inquiries allowing customers to ask questions and take their time to think about options without feeling pushed or rushed.

Solaire Connect also has a running blog on their website with many different interest articles regarding air conditioning and solar panels which may be helpful for customers. Solaire Connect also offers a 5 year manufacturer warranty and a 5 year installation warranty on their workmanship. The installation 5 year coverage is great for Solaire Connect customers as most other top 5 Perth based installation companies offer an installation warranty of less than 5 years. With the manufacturers warranties the Solaire team have place each manufacturer’s warranty document on their website so customers can easily access the warranty terms and conditions as well as the warranty process and application.

Special offers and promotions can be seen on the Solaire Connect website, using their Air Conditioning Perth tab. Solaire Connect also sometimes also use their Facebook page to post details about up and coming special offers for their customers.

In summary, our Solaire Connect review found that Solaire Connect is a solid option for customers in the Perth area who are looking for air conditioning installation. Solaire Connect is a reputable and solid choice for Perth customers and a great option for those customers who value friendly service, with affordable pricing. Although Solaire Connect doesn’t offer a lot of extra services and features, like repair, maintenance or a breakdown service like some of the other top 5 air conditioning installation companies in the Perth area, they do offer solid workmanship and a non pushy sales team. Also all Solaire Connect staff have a good knowledge and experience base as well as provide friendly and helpful service.

The company also has consistently high ratings and customer reviews online, which reports in their cleanliness, attention to detail, friendliness and communication, with our Solaire Connect review finding them a great option for customers and rated them just outside the top 5 Perth-based air conditioning installation companies.

Our Solaire Connect review considered a comprehensive range of factors associated with successful air conditioning installation companies. These factors were assessed and the results compared against other Perth-based air conditioning installation companies. Our Solaire Connect review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Perth-based air conditioning installation companies.

Compare Air Con comparison table for Solaire Connect

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