Buderim Air Review

Price

Our Buderim Air review found this Sunshine Coast-based air conditioning installation company to offer standard pricing on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, which is generally reasonable for customers.

Buderim Air is definitely not the cheapest in the Sunshine Coast market, however they offer flexibility in their pricing by offering further discounts like price matching, discounts for multiple unit purchases and special deals and promotions. With price matching and volume discounts, company will consider these on a case to case basis and the decision is at the discretion of the management team. For a competitors quote to be price matched the quotes need to exactly match the company’s quote in regards to brand, unit size and installation requirements.

Further discounts are offered to the customers by Buderim Air, with the company advertising both manufacturers’ promotions as well as their own special deals on their website. These offers can be found under the “Discounts” tab at the top of the Buderim Air website.

As part of our Buderim Air review, the cost effectiveness of the company was investigated, and then compared with our top 5 Sunshine Coast -based air conditioning companies, seen in the graph below. Buderim Air was found to have a standard pricing range. Our review team gave them a great rating 3 out of 5 rating for cost effectiveness, which is comparable with 2 of our other Sunshine Coast -based air conditioning installation companies in our top 5.

Quotation system

Buderim Air can be contacted via phone, through an office number, via email or by the online quote/booking form as a means to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Buderim Air team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote. The company provides air conditioning installation quotes free of charge to customers on the Sunshine Coast, to ensure that the customer is being quoted the best system, best design and best price for their needs.

Buderim Air provides a free site survey to their customers, no matter how big or small the job. All surveys are carried out by experienced air conditioning estimators who can tackle even the toughest air conditioning installations. When selecting an air conditioning system, there are many factors to take into consideration; the number of rooms, dimensions, layout, electrical power supply and aesthetics are all important as well as the cost implications. All of these factors will be assessed by the company’s assessor and discussed with the customer.
The company’s online quote/booking form on their website can be used to request a quote or book a service with the company. The form, as seen in the image below, is easy to fill out and has space to upload attachments such as floor plans.

Our Hobart Air review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote.

Financing

Our Buderim Air review found that this company offers their customers a payment finance plan through Certegy Ezi-Pay for domestic split and ducted air conditioning systems. A 10% minimum deposit is required, with customers being able to pay fortnightly repayments over 12 to 18 months, interest free. As with all finance options, terms and conditions apply and these details can be found on the Buderim Air website, as seen in the image below.

This is a beneficial feature for customers considering air conditioning installation as it allows customers to pay the amount slowly rather than having the pay the full amount upfront. This is not a common feature provided by Sunshine Coast-based air conditioning installation companies.

Customer Service

Our Buderim Air review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review, Buderim Air was awarded with a solid and average level of customer service, with the company found to have a good standard of customer service. Buderim Air team members were found to be polite and helpful as well as eager to please.

Our Buderim Air review gave this Sunshine Coast -based company an above average score of 3 out 5 for its overall customer service performance; however this is a higher rating than 3 of our top 5 Sunshine Coast -based air conditioning installation companies. This rating however is solid and competitive score, when compared against the rest of the Sunshine Coast -based air conditioning installation companies in the market.

During the review, our Buderim Air review team explored the customer service performance of many Sunshine Coast-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Our Buderim Air review rated this Sunshine Coast -based company similar to 2 of the top 5 Sunshine Coast -based air conditioning installation companies in the phone category of customer service. In customer service by phone, Buderim Air received 7 out of 10 for their customer service delivery by phone.

In the email customer service category Buderim Air received 5 out of 10 for their response to customer inquiries by email, which is similar to 1 of our top 5 Sunshine Coast-based air conditioning installation companies and lower than the rest of the other top 5 companies.

Our Buderim Air review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff displayed competency in answering questions, providing easy to understand and clear answers.

The graph below compares our top 5 Sunshine Coast -based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Buderim Air review found that the Sunshine Coast-based company had slow response times to both initial email customer inquiries and response times when emailing back a prepared quote.

When responding to customer inquiries, a Buderim Air staff member, responded generally only after 4 days, which is a slow response rate and similar to 2 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and similar to the same top 5 companies in the first category. These rates ranked Buderim Air as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Sunshine Coast area.

The response time recorded by Buderim Air review team can be attributed to the medium-sized company structure, where business roles and duties maybe undertaken by one or two people. Therefore response times for companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores.

The Buderim Air company offers flexible price options, like price matching or discounts for multiple unit purchases to their customers, The company also advertises special deals and promotions on their website, with Buderim Air team members also advising customers of special manufactures promotion at time of quoting.

Our Buderim Air review investigated online customer ratings for this Sunshine Coast -based installation company, featuring testimonials and reviews on sites such as Google, Facebook and True Local. Buderim Air has a strong and competitive online rating from its customers online with an impressive rating of 4.7 out of 5. Customers commended the company on technical knowledge and customer service, with customers generally having positive experiences from the service they received from Buderim Air.

The following customer testimonial is from the company’s website itself. The customer commends the Buderim Air team on their customer service and installation workmanship and highly recommends the company to others.

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Buderim Air staff workmanship and timeliness. The customer in the review below is clearly impressed by their service received and recommends the company to others.

Product range

Buderim Air can supply and install all types and brands of air conditioners into their customer’s space, with the company preferring and recommending LG as in the image below found on their website.

The air conditioning systems offered by Buderim Air are extremely energy efficient and whisper-quiet. They offer inverter reverse cycle systems, which have the ability to start up slowly and increase in speed to match the heat load, ensuring the economical use of power. The reverse cycle capabilities allow the unit to run in both cooling and heating modes, keeping customers cool in summer and warm in winter.

Technical expertise and experience

Buderim Air employs a team of dedicated and enthusiastic technicians who offer clients quality workmanship coupled with a prompt and reliable service. Buderim Air is committed to the training and development of its staff and culture of continual improvement, allowing the team to be at the forefront of HVAC technological developments. All Buderim Air technicians are qualified and insured, with the company holding the industry recognised ARC certification.
The company offers urgent after hours refrigeration and commercial air conditioning repair, with their technicians are on standby to attend to urgent break downs 24 hours a day, 7 days a week.
The company is an authorised warranty repair agents for all LG air conditioning systems on the Sunshine Coast. Buderim Air offers 5 years warranty on their installation workmanship, as do most of the Sunshine Coast -based air conditioning installation companies. These units come with a 5 year manufacturer’s warranty on spare parts and 10 year warranty on the compressor.

The number of years that the installation warranties covers for our top 5 Wollongong-based air conditioning companies are presented below. Buderim Air ‘s installation warranty coverage is comparable to 2 of the top 5 Sunshine Coast air conditioning installation companies warranties in terms of years of coverage.

In summary, our Buderim Air review found that the company is a solid option for customers in the Sunshine Coast area who are looking for air conditioning installation. Buderim Air is a medium-sized company with a lot to offer, with over 30 years experience in the air conditioning industry, flexible pricing and a comprehensive and easy to use website. Buderim Air is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Buderim Air has slow response email times and no weekend or outside of business hours operation, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Buderim Air review finding them a great option for customers and rated them just outside the top 5 Sunshine Coast-based air conditioning installation companies.

Our Buderim Air review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Sunshine Coast-based air conditioning installation companies. Our Buderim Air review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Sunshine Coast-based air conditioning installation companies.