Crown Power Air Conditioning Review

Crown Power Air Conditioning is an air conditioning installation company in the Sunshine Coast, offering specialist air conditioning installation for both commercial and residential customers. They offer a range of heating and cooling options, with their team possessing a high level of technical knowledge and experience. Our Crown Power Air Conditioning team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Sunshine Coast -based air conditioning installation companies. This overall rating places Crown Power Air Conditioning just outside of the top 5 best air conditioning installation companies in the Sunshine Coast.

Crown Power Air Conditioning is a smaller-sized business operation, with the owner/director performing multiple roles such as estimating, quoting and administration. Customers generally are able to deal with the same team member throughout the whole installation process, from quoting to completion. The company also has technical team members, who perform air conditioning repairs and installations.
As a locally owned and operated company, Crown Power Air Conditioning is based in Maroochydore, on the Sunshine Coast. The company services the entire Sunshine Coast area as well as surrounding rural areas and has two other service locations in Brisbane and on the Gold Coast. The company provides professional and practical solutions to customers’ air conditioning requirements for both homes and small businesses. The Crown Power Air Conditioning team can custom design an air conditioning solution to suit every customer’s needs and budget.
Established over 10 years ago, Crown Power Air Conditioning has been providing the Sunshine Coast, with the best air conditioners and successfully installing over 4,000 air conditioning units to date. This wealth of experience has provided the team with detailed insight into the quality and effectiveness of certain products. The dedicated team of air conditioner experts can guide customers to the best suited air conditioner for their needs and home or business. The team hold a wealth of knowledge on different air conditioners and are able to inform customers of the pros and cons of each system, as well as their suitability to individual customer needs. Crown Power Air Conditioning is an authorised installer for Daikin, with their team recommending Daikin to their customers. Daikin is a leading air conditioning brand known for known for its energy efficiency and quality.

Our Crown Power Air Conditioning review team found the company offers a range of great features like being a specialist air conditioning installation company, which is uncommon as most companies in the Sunshine Coast area will offer other services as well, such as refrigeration or electrical. The company offers their customers a great price range for their leading quality air conditioning products and offer a high standard of customer service to their customers. Another great feature is company’s great online history of reviews from past customers, with a lot of reviews across different online platforms. With these amazing qualities and more, Crown Power Air Conditioning is a great choice for Sunshine Coast customers who are looking for air conditioning installation companies.

Our Crown Power Air Conditioning also found that the company does not offer weekend service and were found to have slow responses times in relation to email correspondence. Crown Power Air Conditioning also does not offer a finance option to its customers; however this is common amongst air conditioning installation companies in the Sunshine Coast area. The company is also a smaller business operation, with a small team, which may impact on the volume of work they can perform or on their buying power and response times to customer inquiries.
Crown Power Air Conditioning also has a great online history of reviews from past customers, both on Google, Word of Mouth, Facebook and True Local. The online customer testimonials reflect customers’ experiences of a high standard of service and workmanship performed by the Crown Power Air Conditioning company.

The company provides professional and practical solutions to customers’ air conditioning requirements for both homes and small businesses.

Price

Our Crown Power Air Conditioning review found this Sunshine Coast-based air conditioning installation company to offer standard pricing on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, making them reasonable and affordable for their customers.

When considering Crown Power Air Conditioning ‘s pricing, it’s important to note the brand the company is using leading brands of a high quality and that it is a smaller-sized company. The company recommends and prefer to use Daikin, because of their efficiency and reputable name. Crown Power Air Conditioning‘s pricing and cost effectiveness is impressive for a smaller-sized company, as its buying power is limited, when compared with some of the other bigger Sunshine Coast-based air conditioning installation companies.

Crown Power Air Conditioning is definitely not the cheapest air conditioning installation company in the market, but they are also not the most expensive. The company does not offer further discounts like price matching and discounts for multiple unit purchases as standard practise, as the company prefers to give their best price range from the start.

As part of our Crown Power Air Conditioning review, the cost effectiveness of the company was investigated, and then compared with our top 5 Sunshine Coast -based air conditioning companies, seen in the graph below. Crown Power Air Conditioning was found to have a standard pricing range. Our review team gave them a great rating of 3 out of 5 rating for cost effectiveness, which is comparable to 2 of our other Sunshine Coast -based air conditioning installation companies in our top 5.

Crown Power Air Conditioning Review Cost Effectiveness Graph

Quotation system

Crown Power Air Conditioning can be contacted via phone, through a mobile, via email or by the online quote/booking form as a means to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Crown Power Air Conditioning team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote. The company provides air conditioning installation quotes free of charge to customers on the Sunshine Coast, to ensure that the customer is being quoted the best system and price for their needs.

Crown Power Air Conditioning provides a free site survey to their customers, no matter how big or small the job. All onsite appraisals are carried out by experienced air conditioning estimators.
The company’s online quote/booking form on their website can be used to request a quote, book a service or ask a question. The form as seen in the image below is easy to fill out and has space for attachments, such as floor plans.

Crown Power Air Conditioning Review Online Form
( Source: http://www.crownpower.com.au/)

Financing

Our Crown Power Air Conditioning review found that this company does not offer a formal financing solution nor does it offer instalment payments, which is similar to most of the other Sunshine Coast-based air conditioning installation companies.

Customer Service

Our Crown Power Air Conditioning review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of the review, Crown Power Air Conditioning was awarded with a great level of customer service. The Crown Power Air Conditioning team were found to be helpful, knowledgeable, and easy to understand in their responses, even on initial inquiry phone calls.

Our Crown Power Air Conditioning review gave this Sunshine Coast -based company an above average score of 3.5 out 5 for its overall customer service performance, which is a higher rating than 2 of our top 5 Sunshine Coast-based air conditioning installation companies. This rating is also a solid and competitive score, when compared against the rest of the Sunshine Coast-based air conditioning installation companies in the market.

During the review, our Crown Power Air Conditioning review team explored the customer service performance of many Sunshine Coast -based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Crown Power Air Conditioning Review Customer Service Graph

Our Crown Power Air Conditioning review rated this Sunshine Coast-based company similar to 2 of the top 5 Sunshine Coast -based air conditioning installation companies in the phone category of customer service. In customer service by phone, Crown Power Air Conditioning received 8 out of 10 for their customer service delivery by phone.

In the email customer service category Crown Power Air Conditioning received 6 out of 10 for their response to customer inquiries by email, which is higher than 1 of our top 5 Sunshine Coast-based air conditioning installation companies and lower than the rest of the other top 5 companies.

Our Crown Power Air Conditioning review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff displayed competency in answering questions, providing easy to understand and clear answers.

The graph below compares our top 5 Sunshine Coast-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Crown Power Air Conditioning review found that the Sunshine Coast-based company had a slow response time to both initial customer inquiries and response times when emailing back a prepared quote.

When responding to customer inquiries, a Crown Power Air Conditioning staff member, responded generally only after 4 days, which is a slow response rate and similar to 2 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and similar to the same top 5 companies in the first category. These rates ranked Crown Power Air Conditioning as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Sunshine Coast area.

Crown Power Air Conditioning Review Response Times Graph

The response times recorded by Crown Power Air Conditioning review team can be attributed to the smaller-sized company structure, where the main roles and duties are undertaken by one or two people. Therefore response times for companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores.

The Crown Power Air Conditioning company does not offer flexible price options, like price matching, discounts for multiple unit purchases to their customers or special promotions and deals. The company generally tries to offer their best price from the outset.

Our Crown Power Air Conditioning review investigated online customer ratings for this Sunshine Coast-based installation company, featuring testimonials and reviews on sites such as Google, Word of Mouth, Facebook and True Local. Crown Power Air Conditioning has a strong and competitive online rating from its customers online with an impressive rating of 4.9 out of 5. Customers commended the company on technical knowledge and customer service, with customers generally having positive experiences of the service they received from Crown Power Air Conditioning.

The following customer testimonial is from the company’s website itself. The customer commends the Crown Power Air Conditioning team on their customer service and installation workmanship. The customer was also impressed by the company’s after service care and cleanliness after the installation.

Crown Power Air Conditioning Review Customer Testimonials 1
( Source: https://www.wordofmouth.com.au/certificate/1005292-Crown-Power-Brisbane)

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Crown Power Air Conditioning and their workmanship and customer service. The customer in the review below is clearly impressed by their service received and recommends the company to others.

Crown Power Air Conditioning Review Customer Testimonials 2
( Source: https://www.google.com/search?q=crown+power+air+conditioning+reviews&oq=crown+power+air+conditioning+re&aqs=chrome.1.69i57j0.6544j0j7&sourceid=chrome&ie=UTF-8#lrd=0x6b915fcc9bca0481:0xe05d2f595c107dc6,1,,,)

Product range

Crown Power Air Conditioning can supply and install all types and brands of air conditioners into their customers’ space, with the company recommending Daikin as their preferred brand, as in the image below found on their website.

At Crown Power Air Conditioning Brisbane, quality is one of their biggest priorities and this is the reason, they offer internationally acclaimed brands such as Daikin. All of the brands offered by Crown Power Air Conditioning are top-rated air conditioning systems that are effective as well as energy efficient.

Crown Power Air Conditioning Review Brands
( Source: http://www.crownpower.com.au/daikin-air-conditioning-brisbane/)

Technical expertise and experience

Crown Power Air Conditioning employs a small team of licensed, qualified Sunshine Coast air conditioner technicians, who install systems to the highest standard of quality and in accordance with Australian standards every time. Whether customers require a new air conditioner retrofitted to an older building, or a brand new air conditioner worked into the design of a new home or business, the committed Crown Power Air Conditioning team can help.
Crown Power Air Conditioning prides itself on having a high standard of quality, by ensuring all technicians are licensed, qualified and their training is up to date. All technicians hold the necessary licences and are able to complete their work to Australian regulatory standards.
Crown Power Air Conditioning offers a “Peace of Mind 5 Year Warranty”, which is a warranty which covers parts, labour and all installation workmanship for 5 years. This is similar to other air conditioning installation companies on the Sunshine Coast, offering 5 years warranty on installation workmanship and a 5 year manufacturer’s warranty. For customers to qualify for the Crown Power Air Conditioning’s warranty, the air conditioning unit needs to be purchased from the company and their team needs to install it, so they can guarantee that the work was completed according to Australian Standards. .
The number of years that the installation warranties covers for our top 5 Sunshine Coast-based air conditioning companies are presented below. Crown Power Air Conditioning‘s installation warranty coverage is comparable to 2 of the top 5 Sunshine Coast air conditioning installation companies warranties in terms of years of coverage.

Crown Power Air Conditioning Warranty Guarantee Graph

The company also prides itself on its online customer reviews and service awards as seen in the image below. Crown Power Air Conditioning has received a complementary acknowledgement from the Word of Mouth website for having more than 50 customer reviews online and has received Word of Mouth service awards for the past three years.

Crown Power Air Conditioning Rewards
( Source: http://www.crownpower.com.au/)

In summary, our Crown Power Air Conditioning review found that the company is a great option for customers in the Sunshine Coast area who are looking for air conditioning installation. Crown Power Air Conditioning is a smaller-sized company with a lot to offer, with 3 service location and over 10 years experience in the air conditioning industry. The company has great standard pricing, however with not much flexibility, however when you team it with great customer service and company standards. Crown Power Air Conditioning is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Crown Power Air Conditioning has slow response email times, it’s many other great features are hard to pass.

The company also has a high volume of consist online ratings and customer reviews, with our Crown Power Air Conditioning review finding them a great option for customers and rated them just outside the top 5 Sunshine Coast -based air conditioning installation companies.

Our Crown Power Air Conditioning review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Sunshine Coast-based air conditioning installation companies. Our Crown Power Air Conditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Sunshine Coast-based air conditioning installation companies.

Compare Air Con comparison table for Crown Power Air Conditioning

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