Price
The price points offered by the air conditioning installation company, Harpers Electrical were fairly competitive when compared to our other top 5 air conditioning installation businesses in the area. Through our review we found that in general, the company’s fees sat in the median price range for the installations and repairs when paralleled against their competitors.
Furthermore, our Harpers Electrical review found that the company may be open to volume discounts depending on the specifications of the job and that they do not offer any business specific deals on their installations, however their original prices are quite reasonable from the start. The team at Harpers Electrical are able to further discuss these options on a case by case basis during the quotation process.
The graph below shows the general cost effectiveness relevant to each of our top 5 air conditioning installation companies in the Sunshine Coast area. As the graph below demonstrates, our Harpers Electrical review team gave the air conditioning installation Sunshine Coast company a solid 4 out of 5 for their cost effectiveness. This score places Harpers Electrical in equal second place when compared to our other top 5 companies in the area.
Quotation system
Harpers Electrical offer their customers free on-site quotes, at no extra charge. Our review team found that the Sunshine Coast air conditioning installation company prefer to supply their quotes through fully digital methods rather than over the phone.
With their abundance of knowledge and experience, our Harpers Electrical review team noted that the Sunshine Coast based air conditioning installation company are able to provide their clients with concise and clearly set out quotations. The company is able to offer any further clarification needed on quotes very quickly and efficiently. Our team found that usually specific model numbers and units can be discussed further during this process.
The picture below shows Harper Electricals’ online quote request form. The form is simple to complete and allows interested clients specify any particular details or the job or special instructions.
( Source: https://www.harperselec.com.au/ )
Financing
Throughout the process of our Harpers Electrical review we found that the Sunshine Coast based air conditioning installation company in general, didn’t offer any financing options to their customers. Methods for payment and specific price points can be discussed further during the quotation process by the Harpers Electrical team.
Customer Service
During our Harpers Electrical review, we found the company to be very easy to work and get along with. They are generally quick in their responses to enquires and are open to working with a wide range of times and schedules. The employees at the Sunshine Coast company come across as eager to help and very friendly. The business system Harpers Electrical uses works by personalising their service specifications to suit the needs and wants of each customer, providing a smooth process from start to finish.
When compared to our other top 5 air conditioning installation companies in the region, our Harpers Electrical review team found the businesses staff were able to expertly answer and solve any questions that may arise. The team were also able to explain technical concepts in a pleasant and user-friendly manner.
The graph below shows our Harpers Electrical review rating of the air conditioning installation Sunshine Coast company based upon their service satisfaction through both email and phone. Harpers Electrical achieved a 7 out of 10 for email responses and a 6 out of 10 for phone responses. These results place Harpers Electrical among our top 5 companies in the Sunshine Coast region for customer.
Our Harpers Electrical review team found that the Sunshine Coast based air conditioning company generally respond to initial customer enquiries within a 4-day or more timeframe, as per industry standard, but slow when compared to our top 5 companies. We also noted, as shown in the graph below that they usually take around the same amount of time to send out initial quotes enquires. These timeframes are offer a medium response rate among the air conditioning installation industry.
The graphic below shows the overall customer service satisfaction and response times for our top 5 air conditioning installation companies based in the Sunshine Coast. Harpers Electrical gained a 3.2 out of 5 for customer service and had a medium general response time, placing them strongly among our top 5 companies in the area.
Product range
During our Harpers Electrical review, we found that the business is able to work with a wide range of suppliers and manufactures such as Fujitsu, Panasonic, Mitsubishi electric and LG. The staff at the Sunshine Coast based air conditioning installation company Harpers Electrical are able to discuss and recommend possible unit options based upon the client’s needs and specifications.
Technical expertise and experience
Throughout the process of our Harpers Electrical review, our team found the Sunshine Coast based air conditioning installation company provided premium levels of technical expertise and knowledge. Established in 1984, Harpers Electrical is the longest running company in the Sunshine Coast region and offers large experienced staff base. The team are made up of professional master electricians who specialise in the installation and repair of various air conditioning systems.
Our Harper Electrical review, noted that the Sunshine Coast based company were able to expertly work with a wide range of units and systems such as split systems, reverse systems, inverter systems, multi systems, and ducted heating and cooling. We found the company do not offer evaporative cooling, hydronic boiler heating or steam boiler heating as they are not suited to the regions climate. The experienced team at Harpers Electric are able to discuss further details of these units and recommend the best suited system and brand during the initial quotation process.
( Source: https://www.harperselec.com.au/ )
Furthermore, we found that the company provided both commercial and residential services to their clients and do not offer rural installations. Harpers Electrical offer a 12-month workmanship and installation warranty on their installations, a fairly standard time period when compared to our other top 5 air conditioning installers in the area.
Harpers Electrical also have the ARC tick of approval, meaning they have a licence to handle refrigerants which is an essential qualification within the air conditioning installation industry.
Overall, with over 33 years of experience, our Harpers Electrical review team found the air conditioning installation Sunshine Coast business performed consistently well across all considered factors. When compared to our other top 5 air conditioning installation businesses in the Sunshine Coast, Harpers Electrical were able to secure their place as a premium installer thanks to their high levels of customer service and quality workmanship.
