STP Services Review

STP Services are an experienced, helpful air conditioning installation provider. After finalising our STP Services review, we rated them in our top 5 air conditioning installation companies on the Sunshine Coast.

This was due to a number of factors, including their competitive prices, experienced technicians, high level of customer service, and willingness to install a wide range of products and brands. STP Services are also the only provider in our top 5 who install hydronic boiler systems, making them an excellent starting point if you want to install this product.

"STP Services are also the only provider in our top 5 who install hydronic boiler systems, making them an excellent starting point if you want to install this product."

Price

Our STP Services review team found they offer competitive prices compared to our other top 5 rated air conditioning installation Sunshine Coast companies. Their focus is on providing clear and competitive quotes upfront, rather than offering deals or promotions. Their helpful staff are happy to talk you through their pricing options, which a subject to an onsite evaluation and quote, provided free of charge.

It should be noted that unlike some other Sunshine Coast air conditioning installation companies, STP Services do not include GST in their prices, and this needs to be factored in by customers.

The graph below shows how our review teams ranked the air conditioning installation companies in our Sunshine Coast-based top 5 in terms of cost effectiveness. Our STP Services review gave this company a strong rating of 4 out of 5 for the very competitive prices it offers, ranking STP Services in equal second place compared to the cost effectiveness results of the other companies in our top 5.

STP Services review price comparison graph

Quotation system

STP Services provide clear and helpful upfront quotes, both online and over the phone. Like many air conditioning installation companies on the Sunshine Coast, these quotes are subject to an onsite inspection of your home or office, which STP provide free of charge. This is standard in the air conditioning industry in the Sunshine Coast, and Australia more generally.

These inspections help them to determine the specific requirements of your premises, and the best solutions to your air conditioning needs. During our STP Services review, we noted that their quotes provided a detailed breakdown of costs and expenses excluding GST. This ensures that customers do not experience any form of shock in relation to price. STP Services do not have hidden costs, all are included in the quote provided to customers.

The same team are happy to help customers decide on suitable options based on their specific needs, which are determined both at the initial call or online enquiry, and clarified after an inspection of the premises.

The following image is of the online enquiry form provided for customers on the STP Services website. Individuals who are interested in this company’s products or services can use this online form as an effective way to communicate with an experienced STP Services representative. This communication can be a request for a personalised quote, or an avenue to ask more general questions – all of which can be included in the “Message” section, shown below. The overall layout of this online form is clear and unembellished and can therefore be completed quickly, promptly establishing a line of communication between potential customers and the STP Services team. Customers simply insert their contact details, as well as their specific quote request/general enquiry, into the form’s allocated spaces and a knowledgeable STP Services representative will be in contact for an obligation-free consultation to discuss their air conditioning needs, provide a quote and organise a free onsite inspection.

STP Services review online form
( Source: http://www.stpaustralia.com.au/ )

Financing

Unlike some Sunshine Coast air conditioning installation companies, STP Services do not provide financing options. They prefer to provide simple upfront solutions rather than dealing with third party providers for financing options or other deals. That being said, our STP Services review noted that they are happy to split payments into three installations, spread across the beginning, middle and end of the installation process.

If financing options are important to you, you may wish to consider other air conditioning installation companies on the Sunshine Coast. However, if you’re happy to pay in one installation or spread it out over three payments, STP Services offer very competitive upfront prices.

Customer Service

Our STP Services review found they provide a high level of customer service compared to other air conditioning installation companies on the Sunshine Coast.

The graph below charts the customer service satisfaction of our top 5 air conditioning installation companies in regards to their phone and email communications with customers. Our STP Services review rated this Sunshine Coast company 7 out of 10 for the customer service it delivered when responding to phone enquiries. STP Services achieved a higher rating of 8 out of 10 for its customer service performance when dealing with customer enquiries via email. When compared to the customer service satisfaction levels attained by the other companies, STP Services ranks in equal second place for both phone and email scenarios.

STP Services review customer service overall

STP Services connect customers to experienced technicians, who are able to talk you through your specific requirements and installation needs. Their service is prompt, and their technicians are able to provide support from their experience and knowledge.

The response rates of our top 5 companies to an online request for a quote are set out in the graph below. STP Services generally takes 6 to 24 hours to respond to an initial online request, and generally takes 2 to 4 days to provide its customers with a quote. When these response times are compared with the rates of our other top companies, STP Services ranks in equal first place for its speed in acknowledging receipt of an email quote request. Whereas STP Services’ response time for providing a quote did not rank as high – putting them in third place – relative to how long it took the other companies to fulfill that request.

STP Services review response times

We found STP Services respond quickly to enquiries made both online or over the phone, and provide an informed and clear quote. Like many Sunshine Coast air conditioning installation companies, STP Services provide a free onsite inspection to determine a final quote, which is conducted by one of their experienced technicians.

The image below is a snapshot from our website’s larger Sunshine Coast Comparison Table, focusing on two factors for comparison: customer service and response times. Our STP Services review rated this company 3.8 out of 5 for its overall customer service performance, which is a midrange score when viewed in comparison to the customer service results of the other companies in our top 5. Our review team also evaluated STP Services on its speed in responding to customer enquiries, and found that it generally responded at a medium rate, which ranks STP Services in equal third place for response times.

Air conditioning installation Sunshine Coast customer service ratings

They are open from 7am to 5pm during the week, and close over the weekend, meaning all installation and repair needs to be completed in the early morning or during business hours.

Overall, our STP Services review found they provide a high level of customer service, supported by their experienced and helpful technicians.

The image below is of a customer testimonial displayed on the STP Services website. In this review, the customer praises the STP Services technicians for their workmanship, particularly their speed. The reviewer also expresses high customer service satisfaction with the level of professionalism exhibited and assistance provided by the qualified STP Services tradesmen.

STP Services review customer testimonials
( Source: http://www.stpaustralia.com.au/ )

Product range

When it comes to product range, our STP Services review found they have some different offerings compared to other air conditioning installation Sunshine Coast companies.

Notably, STP Services are the only one of our top 5 air conditioning installation companies on the Sunshine Coast who install hydronic boiler systems. However, it should be noted that although they provide this service, they do recommend against use of this product due to the humidity and overall climate on the Sunshine Coast. During our STP Services review, we noted that hydronic boilers are not a popular air conditioning solution in the Sunshine Coast region generally, for the reasons mentioned above. That being said, if you are particularly keen to install a hydronic boiler, STP Services provide a high quality, competitive service.

They also install a wide range of other air conditioning systems, including:

  • reverse cycle split systems
  • inverter split systems
  • multi unit split systems

STP Services install a range of products, although their preferred brand, ActronAir is not widely installed by our top 5 air conditioning installation companies on the Sunshine Coast, making them a good starting place if you have a preference for this brand. They also install many other brands more commonly favoured by other air conditioning installation Sunshine Coast companies, including Daikin, Mitsubishi, Gree, Haier and Hitachi.

The image below displays two leading air conditioning product manufacturers – Haier Air Conditioning and Actron Air. STP Services are agents for these two major air conditioning brands, as Sunshine Coast authorised dealers and warranty representatives for both.

STP Services review brands installed
( Source: http://www.stpaustralia.com.au/ )

Technical expertise and experience

Our STP Services review noted that they have a high level of experience, having been in operation since 2010. They service different building types, including commercial and residential. STP Services also install air conditioning units in apartment buildings, although they require approval from the body corporate before proceeding.

STP Services offer both air conditioning installation and repair, meaning they are able to assist with any issues that might arise further down the track. They also offer 12-month installation warranty, guaranteeing you’ll be covered should any complication arise as a result of the air conditioning installation process.

The photo below, from the STP Services website, depicts two company vehicles set in front of the characteristic scenery of the Sunshine Coast, where this company and its clients are based.

Additional image from STP Services review
( Source: http://www.stpaustralia.com.au/ )

In summary, our STP Services review found that in comparison to other air conditioning installation companies on the Sunshine Coast, they provide competitive pricing, a wide range of services, and offer some products and services that are not widely offered by others in our top 5 Sunshine Coast air conditioning installation companies. Specifically, their willingness to install hydronic boilers and their preference for installing ActronAir branded air conditioners sets them apart from other similar providers.

The final image presents the last factor for comparison in our Sunshine Coast Comparison Table: our review teams’ Compare Air Conditioning Ratings for each of our top 5 companies. Our STP Services review awarded this Sunshine Coast company a Compare Air Conditioning Rating of 4 out of 5 stars, for its impressive overall performance in a broad range of decision-making areas. This strong result ranks STP Services in second place compared to the ratings of our other top companies, making it one of Compare Air Conditioning’s top choices in the Sunshine Coast area for your air conditioning installation needs.

STP Services review star rating

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