Price
Our Air Conditioning Guys Review noted that although the air conditioning installation Sydney company, Air Conditioning Guys’ prices are not the absolute cheapest when compared to our other top 5 air conditioning installation companies in Sydney, they were competitive and well within the market range, and they stand out from the rest with their willingness to help customers find the best price for their needs.
Air Conditioning Guys are always eager to find the best price for their customers whether that be through accessing cheaper unit brands, price-matching, or providing access to current manufacturer deals. The staff at Air Conditioning Guys are happy to personalise purchases for their customers in order to help find the system that is the best fit for their requirements.
The graph below displays how our top 5 Sydney-based air conditioning installation companies ranked in terms of cost effectiveness. Our Air Conditioning Guys Review rated the Sydney-based company with 3 out of 5 for overall cost effectiveness, a result that ranks Air Conditioning Guys in equal third position, when compared for this factor to the other air conditioning installation companies in our Sydney-based top 5.
Quotation system
This Sydney-based air conditioning installation company provides free on-site fully digital quotes, detailed by area or room. Our Air Conditioning Guys Review found that although they do not provide digital quotes over the phone, they were impressive in their response time in providing a personalised quote generally within 2 hours of receiving the quotation request. As is standard practice in the industry, initial quotes are to be subject to an on-site inspection.
In our Air Conditioning Guys Review, we found that this company stood out when compared to the other Sydney air conditioning companies with their detailed and economical quotes. Their comprehensive quotes provide the customer with a high level of detail, reducing the risk of ‘hidden” or unexpected payments post-installation. Their quotes include a break-down of costs, detailed information regarding promotions and cash back options currently available and personalised information listing all the dimensions of the customer’s home and visual details regarding the installation.
The image below is of the online quotation form provided on the Air Conditioning Guys’ website. This online contact form is an effective method of communication between customers and the air conditioning installation Sydney company – whether it be general enquiries or specific requests for a free no obligation quote for the installation of an air conditioning system. Air Conditioning Guys promises a speedy response time, with a team member making contact to discuss a client’s individual requirements “within 24 hours” of the online request. The layout of the form itself is clear and enables a simple completion process: individuals can simply select an option for the type of system they require and the type of property in which the system will feature, thereby taking only a short time to provide necessary information to the company (however, there is still the option to add comments in the blank section provided). There is also the welcome option to upload floor plans, which will assist the Air Conditioning Guys team members visualise and best prepare for the specific work environment and, as a result, provide customers with a more accurate and detailed quote.
( Source: https://airconditioningguys.com.au/ )
Financing
Our Air Conditioning Guys Review noted that Air Conditioning Guys do provide finance options for customers. Customers are able to discuss finance and payment options in detail with staff, at the time of enquiry regarding a quotation or other queries about their products and services.
Customer Service
The Sydney-based air conditioning installation company, Air Conditioning Guys, was found by our Air Conditioning Guys Review to have very high standards of customer service, with a Google satisfaction rating of 4.8 out of 5, from many online reviews. After phone calls to many air conditioning and installation companies in the area, our Air Conditioning Guys Review found their staff stood out from the rest for their knowledge and patience, and their willingness and ability to ask helpful and probing questions, assisting customers to fully understand the details associated with the installation, and providing the technicians with all the relevant information they require to complete the job most efficiently.
The graph below displays the ratings our top 5 Sydney-based companies received for customer service delivered in both email and phone communication – Air Conditioning Guys impressed our review team in both respects. Our Air Conditioning Guys Review rated the Sydney-based company’s customer service performance when responding to customers’ emails a notable result of 8 out of 10. They were similarly impressed with the customer service that Air Conditioning Guys displayed when handling phone enquiries, awarding them an exemplary rating of 9 out of 10. Both these strong ratings rank Air Conditioning Guys in the highly regarded first place position, when compared to our other top 5 Sydney-based air conditioning installation companies for customer service delivered via email and phone correspondence.
Through our Air Conditioning Guys Review we found that customers are able to speak to technician immediately in the first phone call, who is polite and knowledgeable and able to all answer questions as required. We rated their overall customer satisfaction over the phone with an outstanding 9/10, for their politeness, knowledge, and ability to ask all the relevant questions to ensure the best deal for the customer.
It is significant to note that we found that this Sydney-based air conditioning installation company had the fastest response time of our top 5 companies, with the customer receiving a comprehensive quote within 2 hours of sending in the floor plan for their installation requirements. Their customer service experience via email was rated by us at an 8 out of 10 level, due to their fast response rate, politeness and helpfulness, as they are eagerness to assist wherever possible.
A strong contributing factor to the impressive customer service ratings displayed in the graph above, is the quick rate at which Air Conditioning Guys generally responded to online requests for a quote. The graph below sets out our top 5 companies’ response times in acknowledging an online request for a quote as well as the response rate for providing customers with a quote. Our Air Conditioning Guys Review found that this company generally takes less than 6 hours to respond in both of the scenarios listed, which places them in a highly comparable position compared to the generally slower response times of the other companies in our Sydney-based top 5.
Air Conditioning Guys service the areas of Sydney, Rockdale, Canterbury, Five Dock, Parramatta, Drummoyne, Kogarah, Bexely, Revesby, Padstow, Hurtsville and Oatley. They service rural areas for large jobs only, charging travel time to the customer. They operate Monday through to Friday, and are available on weekends on Saturday until 1pm.
The two factors for comparison in the table below are overall customer service provided and average response time to customer enquiries. The results of our top 5 companies are displayed in the image below, which comes from our website’s larger Sydney Comparison Table. Our Air Conditioning Guys Review rated the Sydney-based company with a very strong score of 4.3 out of 5, exceeding the ratings of the other companies in our top 5 and placing Air Conditioning Guys in first place for their overall high standard of customer service. Air Conditioning Guys similarly ranked supreme for their response times, with our review team finding their rate of reply to be the fastest when compared to the response times of our other top 5 companies in the Sydney-based air conditioning installation market.
Overall, our Air Conditioning Guys Review found the Sydney based company demonstrates high customer service standards and skills through their ability to have customers speak with skilled and knowledgeable technicians immediately at the first phone call, the provision of personalised quotes generally within 2 hours of the initial request. We were also impressed with their ability to offer a wide range of air conditioning systems and solutions, with various alternatives to meet customer needs with sensitivity to price and their considerable effort in finding the system that is most appropriate for customers’ specific type of property.
The customer testimonial below is one of the reviews provided by the Air Conditioning Guys on their website. The client in the testimonial emphasises the high standard of customer service he experienced, adding real-life weight to the claims made by our Air Conditioning Guys review team. The main factor that appears to have contributed to this customer’s positive experience with the Sydney-based company was customer service satisfaction, noting in particular Air Conditioning Guys’ quick work rate and overall professionalism.
( Source: https://airconditioningguys.com.au/ )
Product range
Through our Air Conditioning Guys Review we found the Sydney-based air conditioning installation company has a good range of air conditioning system brands, offering the customer numerous choices. They do highly recommend and prefer Daikin products, which although can tend to be a bit more expensive than other air conditioning brands, they insist that Daikin is a brand with a strong post-installation service that provides value-for-money.
Air Conditioning Guys also install other brands including Mitsubishi Electric, Fujitsu, Samsung, Toshiba, Carrier and ActronAir.
Air Conditioning Guys is an authorised partner to several world-class air conditioning brands, working with them for over 15 years. This partnership gives Air Conditioning Guys an exclusive benefit of being covered for manufacturer and installation warranties. The image below displays the extensive range of leading brands that Air Conditioning Guys recommends and installs for clients. The website alerts customers that not every air conditioning company has an authorised partnership with renowned air conditioning brands, and that it is worthy of their consideration when choosing an air conditioning company.
( Source: https://airconditioningguys.com.au/ )
Technical expertise and experience
Our Air Conditioning Guys review team was impressed with the technical knowledge and expertise of the technical staff, who have more than 12 years of strong technical expertise and experience in the industry. The Sydney-based air conditioning installation company specializes in the installation and repair of air conditioning systems, including split systems (reverse, inverter and multi-systems) ducted heating and cooling systems. They can also install evaporative systems, although the technicians explain that this is the least popular system they install due to the Sydney climate. They service both commercial and domestic properties, including apartments. They have the ARC Tick which means they are licensed in handling refrigerants, an important aspect for all technicians and electricians installing air conditioning systems.
Air Conditioning Guys offer a 5-year warranty on parts and labour, which our Air Conditioning Guys Review notes is very good when compared to most other air conditioning installation companies in Sydney. As they are licensed technicians, the 5-year manufacturer warranty stands, without being voided.
In summary, the Sydney-based air conditioning installation company Air Conditioning Guys, have been operating since 2006, have experienced and knowledgeable staff, high standards of customer service excellence demonstrated by their willingness to find the best system for the customer on price and specifications and fast response times to customers.
The image below, from the Air Conditioning Guys website, captures the outside of the Sydney-based company’s office. The “Authorised Partner” signs on the building, next to leading brand names Fujitsu and Daikin, reinforce Air Conditioning Guys’ industry experience and the subsequent trust forged between it and those renowned brands. The work vans in the foreground foster the impression of a well-equipped, task-focussed business.
( Source: https://airconditioningguys.com.au/ )
Our Air Conditioning Guys Review rated them the leading number 1 air conditioning installation company in Sydney, with a rating of 4.5 out of 5 for overall customer satisfaction. Air Conditioning Guys are able to provide the best overall value based on their competitive prices, reliable customer service, ability to provide comprehensive quotes, extensive product range and experience and technical proficiency.
The final row of our Sydney Comparison Table, seen in the image below, displays our Compare Air Conditioning ratings for each of our top 5 Sydney-based air conditioning installation companies. Our Air Conditioning Guys Review rated the company with an unrivalled 4.5 stars out of 5, placing Air Conditioning Guys in the acclaimed first place position, compared to the other air conditioning installation companies that are included in our Sydney-based top 5.
