Air Conditioning Warehouse Review

Air Conditioning Warehouse, an air conditioning installation company based in Sydney, installs and repairs air conditioning systems.

The company, established in 1987, has 31 years of experience in the industry. Our Air Conditioning Warehouse Review rated the company in the top 5 air conditioning installation Sydney based companies, based on their low prices, sound technical knowledge and expertise. Air Conditioning Warehouse are the longest running air conditioning installation business of our top 5 rated Sydney companies.

Air Conditioning Warehouse, an air conditioning installation company based in Sydney, installs and repairs air conditioning systems.

Price

Through our Air Conditioning Warehouse Review we found the Sydney-based air conditioning installation company tended to have the lowest prices of the top 5 rated companies. They can also provide good deals in particular on Fujitsu systems, due to their strong, long-standing relationship with the company, which gives the customer access to air conditioning systems purchased from a major brand name at cheaper prices than when purchased from other air conditioning companies in the area.

Air Conditioning Warehouse will look at other prices if a price match is requested, and will endeavour to offer a better price if quoting on the same system. Our Air Conditioning Warehouse Review team did note that the standard price per unit applies with single or volume purchases.

The graph below examines the relative cost effectiveness of Air Conditioning Warehouse alongside the other air conditioning installation companies in our Sydney-based top 5. Our Air Conditioning Warehouse Review rated the company with an impressive 5 out of 5 for their highly competitive prices. This strong score ranks Air Conditioning Warehouse as the most cost effective air conditioning installation company in the Sydney-based industry and places it in the enviable first place position when compared to the cost effectiveness of the other companies in our top 5.

Air Conditioning Warehouse Review price effectiveness graph

Quotation system

The air conditioning installation company based in Sydney, Air Conditioning Warehouse, provides free on-site quotes. Through our Air Conditioning Warehouse Review we found that they provide fully digital quotes when a floor plan is provided and are willing to give a guide regarding price over the phone, with the quote being subject to change if required, upon site inspection in person.

Our Air Conditioning Warehouse Review team did note that although the quote is detailed by area or room, with sub-total amounts provided for each separate item, their quotes are not quite as comprehensive as their competitor companies in our top 5 air conditioning installation Sydney locations, nor are they quite as clear or easy to understand.

The following image is of the online form provided on the Air Conditioning Warehouse website. Whilst not specifically designed for requesting quotations online the form’s template can be used for this purpose. Potential customers can send a quote request or make a general enquiry by simply typing it into the blank section provided, which allows them the freedom to decide which details to provide and tailor their questions as they choose. A possible disadvantage of this freedom is that it does not provide the guidance of question prompts found on some of the other companies’ online quotation forms. Without these prompts potential customers might omit details that are necessary for staff to best provide the most personalised and accurate quote. These details can still be obtained in a follow-up phone call or email (the form asks for these contact details too), however this time might have been saved had an online form with more industry-specific questions been provided.

Air Conditioning Warehouse Review online form on website
( Source: http://www.airconditioning-warehouse.com.au/ )

Financing

It was noted through our Air Conditioning Warehouse Review that the Sydney-based air conditioning installation company, Air Conditioning Warehouse, do provide finance options to customers through Lombard. According to our review of their website customers can easily and quickly apply on line for single or joint finance options, with the option for customers to call and discuss finance options if they do not meet the criteria in the online application.

The image below displays the Fujitsu Cool Finance limited-time promotion that is available to customers of Air Conditioning Warehouse. This financing option, provided through Lombard, offers a no deposit, interest-free payment plan over a 60-month period on the purchase of Fujitsu ducted air conditioning systems. Via a link on the Air Conditioning Warehouse website, individuals can simply access the Lombard application form and seek approval for single or joint financing options.

Air Conditioning Warehouse Review financing image
( Source: http://www.airconditioning-warehouse.com.au/ )

Customer Service

This Sydney-based air conditioning installation company were found by our Air Conditioning Warehouse Review team to be very polite and helpful on the phone from the initial enquiry. When compared to the other top 5 air conditioning installation Sydney-based companies, they rated an 8 out of 10 for overall customer service experience over the phone, based on their helpful and swift explanations and expertise, ability to provide all the information the customer requires and the immediacy for a customer to be able to speak with an experienced staff member who can respond to technical questions at the first port of call. We also found through our Air Conditioning Warehouse Review that they company has a medium response time, with responses to initial email and quote enquiries taking no longer than 1 day and up to 2 days to provide a quote. We rated their customer service experience via email as a 7.5 out of 10.

The graph below displays how our top 5 Sydney-based air conditioning installation companies ranked for customer service, when delivered to customers through both email correspondence and via phone communication. Our Air Conditioning Warehouse Review rated the Sydney-based company with 8 out of 10 for the high standard of customer service performed when dealing with customer enquiries over the phone. This ranks Air Conditioning Warehouse in equal second place compared to our other top 5 Sydney-based companies. Our Air Conditioning Warehouse Review was similarly satisfied with the company’s commendable level of customer service shown in email responses to online enquiries, awarding Air Conditioning Warehouse a rating of 7.5 out of 10. This score ranks Air Conditioning Warehouse in second place overall and slightly above average, relative to the results of the other top 5 companies for this factor.

Air Conditioning Warehouse Review customer service graph

This company, based in Sydney is an air conditioning installation company that services the areas of Sydney, Gosford and Newcastle, leaving the rural jobs to other rural based companies to service. They operate between the hours of Monday through to Friday between 9.30am to 4.00pm, and, as our Air Conditioning Warehouse Review found, they offer offer 7am starts and inspections and installations on weekends by appointment, so they are a good option for customers looking for service outside of normal office hours.

The graph below sets out the response times of our top 5 companies to an online request for a quote. Our review team found that Air Conditioning Warehouse generally takes 6 to 24 hours to acknowledge receiving an online request for a quote – an impressively fast response time. It was also found that Air Conditioning Warehouse generally provides customers with a quote within a more moderate response rate of 24 to 48 hours. Both of these results rank as medium response times when compared to the rates of the other air conditioning installation companies in our Sydney-based top 5.

Air conditioning installation Sydney response time graph

Through our Air Conditioning Warehouse Review we rated Air Conditioning Warehouse with a 3.9 out of 5 for their overall customer service satisfaction rating, ranking them amongst the top 5 air conditioning installation Sydney-based companies.

The table below, a snapshot from our larger Sydney Comparison Table, ranks our top 5 companies based on customer service as well as response times. Our Air Conditioning Warehouse Review rated the air conditioning installation company with 3.9 out of 5 for customer service, the second highest score amongst our Sydney-based top 5, reflecting strong overall customer service performance. Air Conditioning Warehouse had a generally medium response rate to customer enquiries, which ranked as a midrange result relative to the other companies in our Sydney-based top 5.

Our Air Conditioning Warehouse Review overall customer service ratings

The customer testimonial below is one of the positive reviews found on the Air Conditioning Warehouse website. In particular, it praises Air Conditioning Warehouse staff for the knowledgeable advice they provided, the overall cost effectiveness of its product and service, as well as the quality of its product (as stated below, it added “value” to the apartment).

Air Conditioning Warehouse Review customer testimonial
( Source: http://www.airconditioning-warehouse.com.au )

Product range

Air Conditioning Warehouse primarily install Fujitsu as their most preferred brand, as their experience shows Fujitsu is a reliable and trustworthy brand, with less issues after installation when compared to other brands of air conditioning systems. As a result of mostly installing Fujitsu systems, Air Conditioning Warehouse technicians are specialists of the installation and repair of this particular air conditioning system. Our Air Conditioning Warehouse Review of their website found that they also sell and install LG products.

The following image displays the preferred brands that Air Conditioning Warehouse primarily recommend for air conditioning installation: LG and Fujitsu. It also shows the other suppliers that are affiliated with Air Conditioning Warehouse.

Air Conditioning Warehouse Review brands installed
( Source: http://www.airconditioning-warehouse.com.au )

Technical expertise and experience

Through our Air Conditioning Warehouse Review comparing the top five air conditioning installation companies in Sydney, we noted that Air Conditioning Warehouse are the longest running air conditioning company in Sydney, with over 30 years of experience and technical expertise in the industry.

They install and repair split-, reverse-, inverter- and multi-systems for ducted heating and ducted heating and cooling systems. They also have the ARC tick of approval, which means the licensed technicians at Air Conditioning Warehouse also have a license to handle refrigerants, which is an industry standard and a requisite license for the installation of air conditioning systems in Australia. According to our review of their website, we note that the experienced technicians at Air Conditioning Warehouse service all brands and models of air conditioning systems and that all installations are carried out by experienced technicians, ensuring quality results.

Air Conditioning Warehouse’s products come with a 5-year manufacturer warranty on the unit itself and a one year warranty on the installation work. Through our review of their website we also note that the Sydney-based air conditioning installation company offer a 90 day 100% money back guarantee on all central ducted heating systems should there by any issues post installation.

The picture below, from the Air Conditioning Warehouse website, shows the outside of one of their showrooms, where customers are greeted by friendly and experienced staff who can expertly guide them through the process of selecting the best air conditioning system to suit their needs.

Additional image for Air Conditioning Warehouse Review
( Source: http://www.airconditioning-warehouse.com.au/ )

In summary, our Air Conditioning Warehouse Review ranked the air conditioning installation company based in Sydney, in the top 5 air conditioning companies in the area, giving it an overall rating of 4 out of 5. This is based on their long running experience of over 30 years in the industry, knowledgeable and skilled technicians, and their ability access lower priced price deals for their customers with 2 of the major brands in the industry.

The final row of our larger Sydney Comparison Table, displayed in the image below, compares our top 5 companies based on their Compare Air Conditioning rating. The Sydney Comparison Table displays our review teams’ evaluations of our top 5 companies in a broad range of categories, including customer service. Our Air Conditioning Warehouse Review considered all these factors, culminating in a strong overall Compare Air Conditioning rating of 4 out of 5 stars for the Sydney-based company. This impressive result ranks Air Conditioning Warehouse in second place compared to the other air conditioning installation companies in our Sydney-based top 5.

Air Conditioning Warehouse Review star rating