Apex Air Conditioning Review

Apex Airconditioning is a Sydney-based air conditioning installation company, who specialise in heating and cooling air conditioning solutions for both residential and commercial customers. They offer installation, repairs and maintenance of air conditioning systems, especially tailored for commercial and industrial customers. In our Apex Airconditioning review, Apex Airconditioning was rated as being just outside our top 5 Sydney-based air conditioning installation companies. The review team assess a range of factors considered fundamental to a company’s success and compare them with other Sydney-based air conditioning installation companies.

Apex Airconditioning was established in 2003, with a dedicated installation department to carry out work for all air conditioning brands and various custom installations. Located in St Peters, the company services the Sydney CBD, Northern suburbs and Inner west suburbs. The Apex Airconditioning team prides themselves on being a team of experienced professionals that delivers the right air conditioner brands to each customer’s needs.

Apex Airconditioning provides a range of superior quality air conditioning brands and models to suit all domestic customers’ homes and lifestyles. The experienced consultants can provide advice on the right residential air conditioning system to suit customers’ budget and needs. For industrial and commercial customers, the Apex Airconditioning team provides consultation, design and construct and installation services as well as ongoing maintenance services and a 24/7 breakdown repair service.

The Apex Airconditioning review also found that the company has standard industry pricing and are definitely not the cheapest option in the Sydney market, but they offer experienced and knowledgeable team members.

Apex Airconditioning does not offer pricing matching of competitor’s quotes or volume discounts for customers that purchase multiple units in one transaction. There is also no finance option for customers and the accounts need to be settled on the day of installation.

The Apex Airconditioning review also found the company has received high online customer review and testimonials, regarding their technical service, timing and customer service standards. Reviews can be found on the Apex Airconditioning website and on other online platforms, which show very feedback from customers, both in their star ratings and testimonials. In testament to the Apex Airconditioning management, any negative review is met with a response from the Apex Airconditioning by the management team, to work on a solution to their experience or to discuss the situation further. This reflects a genuine interest in ensuring all customers’ needs are met and that they received the best service.

Apex Airconditioning provides a range of superior quality air conditioning brands and models to suit all domestic customers’ homes and lifestyles.

Price

Our Apex Airconditioning review found this Sydney-based air conditioning installation company to have a standard industry pricing on the installation of top quality air conditioning units, like Daikin. Apex Airconditioning offers a range of superior quality air conditioning brands and models to suit all homes and lifestyles and their experienced consultants can provide advice on the right residential air conditioning system to suit customer budget and needs.

The company does not offer price matching or volume discounts as standard practise. However, customers can approach the company with such requests and it will be considered at the discretion of the Apex Airconditioning management, on a case to case basis.

The graph below compares our top 5 Sydney-based air conditioning installation companies on the factor of cost effectiveness, with the results displayed in the graph below. Our review team found that Apex Airconditioning to have a solid pricing, is however not the cheapest option in the Sydney market.Therefore our Apex Airconditioning review team scored them a rating of 3 out of 5 for overall cost effectiveness, which is a standard result when compared to the cost effectiveness of our other top 5 Sydney-based companies. This score matches 3 of our top 5 Sydney installation companies and rating lower than the rest of the other top 5 companies in the category of cost effectiveness. This rating demonstrates that Apex Airconditioning has standard industry pricing, reflecting the company’s average level of cost effectiveness and value for their customers.

Apex Airconditioning Review cost effectiveness graph

Quotation system

At Apex Airconditioning, a customer can request to receive a quote either over the phone, via email or through their online form. Quotes based on customer information over the phone, email or online from are of a general nature, with not many details or comprehensive cost breakdown. Like most air conditioning companies, Apex Airconditioning prefers to conduct an onsite home appraisal before giving a detailed and more concise quote.

The company’s online quote form is simple and easy for customers to use, as seen in the image below. There are simple questions such as the customer’s details and room for a message.

Apex Airconditioning Review online form
( Source: https://www.apexaircon.com.au/contact )

Apex Airconditioning also advertise on their website, as seen in the image below, for customers to contact the company directly to receive a quote.

Apex Airconditioning Review price comparison
( Source: https://www.apexaircon.com.au/ )

However the best way to receive a detailed and comprehensive quote is to organise with the Apex Airconditioning team to conduct a free in-home appraisal, this is a similar practise for most of the Sydney-based air conditioning companies.

Financing

Apex Airconditioning does not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit.

Customer Service

Our Apex Airconditioning review team rated this Sydney-based air conditioning installation company as having a standard of customer service. On their website, the company describes their team members as having a high level of technical skills, work experience and great customer relations skills.

Apex Airconditioning was found to have a quick and high response rate to receiving and attending to customer phone calls and inquiries. The company were open and genuine to giving out relevant information as needed by customers and our Apex Airconditioning recorded that the team have a helpful, friendly and informative manner over the phone. Our Apex Airconditioning review team scored Apex Airconditioning a 7 out of 10 for phone customer service, which indicates again that Apex Airconditioning is very responsive to phone calls and provides a great customer experience by phone.

Our Apex Airconditioning review team found the company’s customer service by email to be of a lower standard than their phone customer service. Apex Airconditioning was scored with a rating of 3 out of 10 for their customer service via email, due to their slow response rate to customer inquires through the online form and via email. The review also noted that emails were of a very general nature, with not much detail. These findings show that Apex Airconditioning has one of the slowest rankings for customer service by email, scoring below our top 5 air conditioning installation companies on the Sydney.

Apex Airconditioning Review Customer Service Graph

Our Apex Airconditioning review team also looked at the company’s email response times, focusing on two response categories. The first is the response time for acknowledgment of a customer’s request or inquiry for a quote by email and the second is the time it takes for a quote to be sent. Apex Airconditioning generally acknowledges receipt of an online request for a quote in more than 4 days and also provides a quote generally after more than 4 days. These response times for Apex Airconditioning rates the company as one of the slower companies in the Sydney market in this category. As the graph below shows, the Apex Airconditioning ratings are comparable to the AirOMania company in response times and are relatively both slow when compared to the rest of the top 5 air conditioning installation companies in the Sydney market.

Apex Airconditioning Review Response Times Graph

Our Apex Airconditioning review gave the Sydney-based company a slightly lower than average score of 2.5 out of 5 for its overall customer service performance, which ranked the company just outside of the Sydney-based top 5 air conditioning installation companies.

The Apex Airconditioning review also looked at the company’s previous customers’ experiences, by investigating customer feedback and reviews. Apex Airconditioning has received many customer reviews, with some displayed on their own website and others presented on sites such as Google Reviews and Facebook. Many of the reviews for the Apex Airconditioning company reflect a highly rated experience by the customer of the service they received. Most reviews showed a very high satisfaction level, with examples of customer testimonials presented below. The first customer testimonial below is from the Apex Airconditioning website, with the customer commenting on the company’s professional and efficient service.

Apex Airconditioning Review customer testimonial 1
( Source: https://www.apexaircon.com.au/why-choose-us/testimonials )

The next customer testimonial is from the Google review pages for the company, with the customer giving the company 5 out of 5 stars and commenting on the impressive customer service and workmanship he received throughout the whole process.

Apex Airconditioning Review customer testimonial 2
( Source: https://www.google.com.au/search?q=apex+aircond+reviews&oq=apex+aircond+reviews&aqs=chrome..69i57.13964j1j9&sourceid=chrome&ie=UTF-8#lrd=0x6b12b057da9ea13f:0xd7d87b70e67dc6e1,1,,, )

Product range

Apex Airconditioning installs all the leading air conditioning brands, such as Daikin Fujitsu, Temperzone and Actron. The company prides themselves on supplying and installing the most up to date energy efficient and innovative products. Apex Airconditioning sell and install reliable air conditioning systems for any type of property, from residential to commercial to larger industrial properties.
Apex Airconditioning work with the customer and the manufacturer to find the perfect product for each individual property. No matter what the size of the space, or whether it’s a residential or commercial job, the Apex Airconditioning team of air conditioner experts, understand exactly the attributes and benefits of all the major brands and their ability to meet the air conditioning needs of the property.
The image below is from the Apex Airconditioning website and presents some the air conditioning brands that the company supplies and installs.

Apex Airconditioning Review brands
( Source: https://www.apexaircon.com.au/commercial-air-conditioning )

Technical expertise and experience

The Apex Airconditioning team is committed to achieving excellence in all aspects of their service. They maintain the expertise of their team by providing staff with ongoing industry training and direct access to industry knowledge through strong manufacturer relationships. Their technical expertise and experience is evident in the services and features they provide, which have obviously been tailored to meet the needs of the Sydney air conditioning customers.

The Apex Airconditioning company prides themselves on being an experienced and reputable company, employing fully licensed technicians. Below is an image, taken from the Apex Airconditioning website, which details the reasons customers should choose the company to install their air conditioning.

Promotions by Apex Airconditioning review
( Source: https://www.apexaircon.com.au/why-choose-us)

Further to this, our Apex Airconditioning review found Apex Airconditioning offer a standard 5 year manufacturer’s warranty on the air conditioning unit, which is standard practice for most air conditioning installation companies. Apex Airconditioning also offers a 5 year installation warranty on their workmanship, should any problems arise after installation.

The number of years that the installation warranties covers for our top 5 Sydney-based air conditioning companies are presented below. Apex Airconditioning’s installation warranty coverage is comparable to 3 of the top 5 Sydney air conditioning installation companies’ warranties, in terms of years of coverage.

Apex Airconditioning Warranty Guarentee Graph

 

In summary, our Apex Airconditioning review found that Apex Airconditioning to be a well-established air conditioning installation business in the Sydney area, operating for over 15 years. They offer good standard service for potential customers, whether they be from residential, commercial or industrial properties. Apex Airconditioning provides customers with basic estimate quotes over the phone and by email and offers more exact and detailed quotes after an in-home appraisal. As well, they provide customers with average market prices, which are comparable to some of the other air conditioning installation companies in the Sydney market. The Apex Airconditioning has some consistently high and impressive customer testimonials both on their website as well as on other online sites, which rates and recommends highly by its customers.

Our Apex Airconditioning review team rated Apex Airconditioning as being outside the top 5 Sydney-based air conditioning installation companies; however found the company to be a great option for especially for commercial customers in Sydney.

The Apex Airconditioning review looked into a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for the Apex Airconditioning company and the results were compared with the other Sydney-based air conditioning installation companies in our top 5. Our Apex Airconditioning review gave the company an overall Apex Airconditioning of 3.5 out of 5 stars, a solid and competitive score, ranking Apex Airconditioning as just outside our top 5 air conditioning installation companies in the Sydney region.

Compare Air Con comparison table for Apex Airconditioning

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