Conduct Air Conditioning Review

Conduct Air Conditioning is a Sydney-based air conditioning installation company, who specialize in heating and cooling air conditioning solutions for both residential and commercial customers. They offer the installation, repair and servicing of ducted and split system air conditioning systems. In our Conduct Air Conditioning review Conduct Air Conditioning was rated as being just outside our top 5 Sydney-based air conditioning installation companies. The review team assess a range of factors considered fundamental to a company’s success and compare them with other Sydney-based air conditioning installation companies.

Conduct Air Conditioning was established in 2009, with over 30 years combined industry experience for their staff. Located in Greenacre, the company services the Sydney CBD, Northern and Western suburbs and areas. The Conduct Air Conditioning team prides themselves on being friendly, affordable and efficient, as well as having the knowledge and experience to do the job right.

The Conduct Air Conditioning review found this reputable company provides great services and features, some are not common to the top 5 Sydney-based air conditioning installation companies. Conduct Air Conditioning offer quick response times for their customers as a way to set themselves apart from other companies in the industry. The Conduct Air Conditioning response time guarantee to inquiries by their online form is that customers will receive a response within 1 business hour. The Conduct Air Conditioning review, however found that the company’s response times to be slow and sometimes not within the 1 business hour guarantee timeframe.

Conduct Air Conditioning offer great specials and promotions on their website. The specials are Conduct Air Conditioning own promotions, with current promotions offering free installation on some models of air conditioners. The company also offers their customers a standard ongoing promotion, where customers are entitled to 1 free service after installation.

The Conduct Air Conditioning review also found that the company has affordable pricing as well as they offer fixed pricing on some services, which show upfront and transparent pricing system. They also offer weekend availability for air conditioning servicing or installation.

Conduct Air Conditioning does not offer pricing matching of competitor’s quotes or volume discounts for customers that purchase multiple units in one transaction. There is also no finance option for customers and the accounts need to be settled on the day of installation. The company do not offer these options, due already low affordable pricing and their specials discounts which make their products and services more affordable.

The Conduct Air Conditioning review also found the company has received high online customer review and testimonials, regarding their technical service, timing and customer service standards. Reviews can be found on the Conduct Air Conditioning website and on other online platforms and show very positive feedback from customers both in their star ratings and testimonials.

The Conduct Air Conditioning team prides themselves on being friendly, affordable and efficient, as well as having the knowledge and experience to do the job right.

Price

Our Conduct Air Conditioning review found this Sydney-based air conditioning installation company to be very competitive and affordable on price. They offer great rates on the installation of top quality air conditioning units, like Daikin and Mitsubishi Electric and their pricing are generally lower than the average market prices.

Conduct Air Conditioning offers the lowest possible price to their clients, whilst trying not compromise on quality of their products. Their pricing is completely upfront and transparent and they source quality products direct from the manufacturer, which cuts out the middle man. This means that Conduct Air Conditioning can provide the highest quality air conditioning solution at the most affordable price.

The graph below compares our top 5 Sydney-based air conditioning installation companies on the factor of cost effectiveness, with the results displayed in the graph below. Our review team found that Conduct Air Conditioning is very reasonable and offers affordable pricing on their services. Therefore our Conduct Air Conditioning review team scored them a top rating of 5 out of 5 for overall cost effectiveness, which is a impressive result when compared to the cost effectiveness of our other top 5 Sydney-based companies. This score matches 1 of our top 5 Sydney installation companies and rates higher than the rest of the other top 5 companies in the category of cost effectiveness. This rating demonstrates that Conduct Air Conditioning has competitive and affordable pricing, making the company great on cost effectiveness and value for their customers.

Conduct Air Conditioning Review cost effectiveness graph

Quotation system

At Conduct Air Conditioning, a customer can receive a quote either over the phone, or through their online form. Quotes over the phone are of a general basis, where as quotes sent via emails are more detailed, with a cost breakdown. Like most air conditioning companies, Conduct Air Conditioning prefers to conducted an onsite home appraisal before giving a detailed quote.

The company’s online quote form is simple and easy for customers to use, as seen in the image below. There are simple questions such as the customer’s details, message and preferred contact method. The company also offers customers a quick response time guarantee, aiming to respond within 1 business hour. Our Conduct Air Conditioning review team found this guarantee to work only on some occasions, with our review team receiving responses generally after 1 business hour.

Conduct Air Conditioning Review online form
( Source: https://www.conductairconditioning.com.au/ )

Financing

Conduct Air Conditioning does not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit.

Customer Service

Our Conduct Air Conditioning review team rated this Sydney-based air conditioning installation company as having a high level of customer service. On their website, the company is described as a trusted air conditioning company, which is friendly, affordable and efficient.

Conduct Air Conditioning was found to have a quick and high response rate to receiving and attending to customer phone calls and inquiries. The company were open and genuine to giving out relevant information as needed by customers and our Conduct Air Conditioning review recorded that the team have a helpful, friendly and informative manner over the phone. Our Conduct Air Conditioning review team scored Conduct Air Conditioning 8 out of 10 for phone customer service, which indicates again that Conduct Air Conditioning is very responsive to phone calls and provides a great customer experience by phone.

Our Conduct Air Conditioning review team scored Conduct Air Conditioning 6 out of 10 on their customer service via email due to their slow response rate to customer inquires through the online form. These findings show that Conduct Air Conditioning has one of the slowest rankings for response times, scoring below our top 5 air conditioning installation companies on the Sydney. This company generally acknowledges receipt of an online request for a quote in more than 4 days and also provides a quote generally after more than 4 days. Our review team was however was able sometimes to receive a response to an online form inquiry within the timeframe of 1 business hour.

As the graph below shows, the Conduct Air Conditioning ratings are comparable to the AirOMania company in response times and are relatively both slower when compared to the rest of the top 5 air conditioning installation companies in the Sydney market.

Conduct Air Conditioning Review Response Time Graph

As can be seen from the graph below, when compared to the other top installation companies in the Sydney, the customer service experience by email (6/10) is comparable to one of the top 5 Sydney-based air conditioning installation companies, AirOMania. The company’s customer service by phone (8/10) was comparable to 3 of the top 5 companies in the Sydney area.

Conduct Air Conditioning Review Customer Service Graph

Our Conduct Air Conditioning review gave the Sydney-based company a solid average score of 3.5 out of 5 for its overall customer service performance, which ranked the company just outside of the Sydney-based top 5 air conditioning installation companies.

Conduct Air Conditioning operates during business hours, Monday through Friday and Saturday appointments for quotes and installations. They provide air conditioning servicing and maintenance on any system, even if the customer had an air conditioning unit obtained and installed by from an alternate air conditioning provider.
The Conduct Air Conditioning review also looked at the company’s previous customers experiences, by investigating customer feedback and reviews. For a relatively new company, Conduct Air Conditioning has received many customer reviews, with some displayed on their own website and others presented on sites such as Product Review and Facebook. Many of the reviews for the Conduct Air Conditioning company reflected a highly rated experience by the customer of the service they received. Most reviews showed a very high satisfaction level, with examples of customer testimonials presented below. The first customer testimonial below is from the Conduct Air Conditioning website, with the customer commenting on the company’s impressive service.

Conduct Air Conditioning Review customer testimonial 1
( Source: https://www.conductairconditioning.com.au/testimonials/ )

The next customer testimonial is from the Google review pages for the company, with the customer giving the company 5 out of 5 stars and commenting on the impressive customer service and workmanship she received.

Conduct Air Conditioning Review customer testimonial 2
( Source: https://www.productreview.com.au/p/conduct-airconditioning.html )

 

Product range

The Conduct Air Conditioning installs all the leading air conditioning brands, such as Daikin and Mitsubishi Electric. The company prides themselves on supplying and installing the most up to date energy efficient and innovative products. The image below is from the Conduct Air Conditioning website and presents all the air conditioning brands that the company supplies and installs.
Conduct Air Conditioning pride themselves on being able to install and repair reliable air conditioning systems for any type of property, and service some of the most trusted and well-established brands. They only offer quality products sourced directly from the manufacturer, so there is no middle man and they use high quality, authentic components in their repair work to ensure the air conditioning unit’s continued performance. Conduct Air Conditioning sell and install reliable air conditioning systems for any type of property.

Conduct Air Conditioning review brands
( Source: https://www.conductairconditioning.com.au/)

Technical expertise and experience

Conduct Air Conditioning is a relatively new air conditioning installation company in the Sydney market, which records high levels of customer satisfaction and offers a lot of great features. Their technical expertise and experience is evident in the services and features they provide, which have obviously been tailored to meet the needs of the Sydney air conditioning customers.

The Conduct Air Conditioning company prides themselves on being an experienced and reputable company, employing fully licensed technicians. Their ability to repair and maintain any brand of air conditioner reflects the high level of knowledge, skills and experience of Conduct Air Conditioning team.

Further to this, our Conduct Air Conditioning review found that Conduct Air Conditioning offer a standard 5 year manufacturer’s warranty on the air conditioning unit, which is standard practise for most air conditioning installation companies. Conduct Air Conditioning also offers a 5 year installation warranty on their workmanship, should any problems arise after installation. The company also offer a 5 year warranty on parts when repairing customer air conditioners.

The number of years that the installation warranties covers for our top 5 Sydney-based air conditioning companies are presented below. Conduct Air Conditioning’s installation warranty coverage is comparable to 3 of the top 5 Sydney air conditioning installation companies’ warranties, in terms of years of coverage.

Installation Guarantee Graph by Conduct Air Conditioning review

The Conduct Air Conditioning also offer customers specials and promotions through their website, The specials page lists all the current offers and promotions in an easy to read and understand format. Conduct Air Conditioning, unlike most other Sydney-based air conditioning companies offers their own company promotions and not just manufacturers promotions. An example of a current Conduct Air Conditioning promotion is presented in the image below.

Conduct Air Conditioning free installation
( Source: https://www.conductairconditioning.com.au/specials/)

 
Air conditioning manufacturers often offer special promotions or cash backs on air conditioner purchases. Any special promotions or deals offers by the air conditioning manufacturers will be need to be sourced and redeemed by the customer themselves.

In summary, our Conduct Air Conditioning review found that Conduct Air Conditioning to be a well-established air conditioning installation business in the Sydney area, with their customer service standards being at high industry level. They offer impressive features for potential customers, like affordable upfront pricing, a special offer of installations with a free service and a fast response time guarantee for their online inquiry form. Conduct Air Conditioning provides customers with basic estimate quotes over the phone and by email and offers more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and affordable prices, which are lower than other air conditioning installation companies in the Sydney market. They also have some fixed pricing on some of their services, reflecting an upfront honest pricing system. The Conduct Air Conditioning has some consistently high and impressive customer testimonials both on their website as well as on other online sites, which rates and recommends highly by its customers.

Our Conduct Air Conditioning review team rated Conduct Air Conditioning as being outside the top 5 Sydney-based air conditioning installation companies; however found the company to be a great option for customers in Sydney, especially in the Northern Beaches area, who require installation of ducted and split system air conditioning split systems.

The Conduct Air Conditioning review looked into a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for the Conduct Air Conditioning company and the results were compared with the other Sydney-based air conditioning installation companies in our top 5. Our Conduct Air Conditioning review gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a solid and competitive score, ranking Conduct Air Conditioning as just outside our top 5 air conditioning installation companies in the Sydney region.

Compare Air Con comparison table for Conduct Air Conditioning review

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