Endeavour Air Conditioning Review

The Sydney-based air conditioning installation company, Endeavour Air Conditioning, installs and repairs air conditioning systems in the greater metropolitan Sydney region. Established in 1998, Endeavour Air Conditioning has 30 years of industry knowledge and experience behind them and is one of the longer running air conditioning installation businesses of our top 5 recommended Sydney based companies in the industry.

Our Endeavour Air Conditioning Review team rated them amongst the top 5 air conditioning installation companies in Sydney, based on their decades of experience and their dedicated customer service team that makes it easy for customers to book an installation for an air conditioning system or enquire about their products.

They have generally high standards of customer service, with a dedicated customer service team to handle customer enquiries across both commercial and residential projects.

Price

As our Endeavour Air Conditioning Review found, the Sydney-based air conditioning installation company, Endeavour Air Conditioning’s prices are a bit more expensive when compared to the other top 5 air conditioning companies in Sydney.

Endeavour Air Conditioning are open to price matching where the customer provides a like for like quote, where the model and system specifications are an exact match.

As we also found in our Endeavour Air Conditioning Review the air conditioning installation Sydney based company are willing to provide some volume discounts, assisting their customers by reducing the price slightly where multiple units are purchased and installed at once.

The graph below outlines our top 5 Sydney based air conditioning installation companies and how they rank in the factor of cost effectiveness. Our Endeavour Air Conditioning Review team ranked their cost effectiveness as 3 out of 5, placing them at equal third place when compared to the other top 5 Sydney based air conditioning installation busiensses.

Endeavour Air Conditioning Review cost effectiveness graph

We note also that from time to time, Endeavour Air Conditioning have special offers from high quality air conditioning brands. For example, at the time of the preparation of this article, there was a lucrative Fujitsu promotion with a value of up to $400. This is helpful for customers who may not be aware of the best promotions currently available, and the Endeavour Air Conditioning staff are willing to assist customers to take advantage of these promotional deals.

Quotation system

Endeavour Air Conditioning, the air conditioning installation Sydney-based company provide their customers with free on-site quotes, with no fee charged upfront to the customer at the time of initial inspection. As our Endeavour Air Conditioning Review found they do provide fully detailed, digital quotes to their customers containing all the relevant information required by room or area of the property, once an on-site inspection has been carried out.

Customers are also able to send through their specific floor plans online via email to Endeavour Air Conditioning, and the staff will provide a detailed, digital quote without an on-site inspection, that may still be subject to change once the site inspection is completed. This is standard practice in the air conditioning industry, due to the detailed technical requirements involved. The staff at Endeavour Air Conditioning, the Sydney-based air conditioning installation company, are also willing and able to provide a quote estimation over the phone, with greater detail in the form of a fully digital quote to be completed once they receive a floor plan detailing the customer’s specific technical requirements, or upon completing the site inspection to determine the specifications of the installation work.

The image below is of the Endeavour Air Conditioning online enquiry form as displayed in their website. Customers are able to make a general enquiry through the company’s website, or provide detailed information to enquire about a quote for the installation of an air conditioning system.

Endeavour Air Conditioning Review online form from website
( Source: http://www.endeavouraircon.com.au/ )

Financing

Through our Endeavour Air Conditioning Review we found that the Sydney-based air conditioning installation company, Endeavour Air Conditioning, does not provide financing options to its customers, preferring customers to pay in full upon the completion of the air conditioning system installation. Customers can clarify this with the staff at Endeavour Air Conditioning and ask further questions about the company’s payment requirements when enquiring about quotes or service calls.

Customer Service

Our Endeavour Air Conditioning Review found Endeavour Air Conditioning, to have generally moderate to high standards of customer service when compared to its competitors in the top 5 air conditioning installation Sydney businesses.

The air conditioning installation company in based in Sydney have a dedicated customer service team that makes it easy and quick for customers to book an installation of an air conditioning system. Our Endeavour Air Conditioning Review of their website also found that customers are able to immediately chat on line to a customer service representative, enabling them to ask questions, and provide information straight away so that Endeavour Air Conditioning staff can understand their requirements and work towards a recommended solution for the customer.

When calling the Sydney-based air conditioning installation company, Endeavour Air Conditioning, customers are able to speak to a receptionist/sales staff member who is able to book in appointments for customers to speak with a technical sales person, and can transfer them immediately. The staff and technicians at Endeavor Air Conditioning are friendly, polite and helpful on the phone, ensuring they have all the information required to provide a satisfactory recommendation, and go out of their way to enable the customer to contact technicians on their mobile outside of work hours, if required. Through our Endeavour Air Conditioning Review we rated their customer service satisfaction over the phone with a 7 out of 10.

The graph below outlines the ratings of 7 out of 10 for customer service, as rated by our Endeavour Air Conditioning Review, placing the air conditioning installation company in the top 5 air conditioning companies in Sydney.

Our Endeavour Air Conditioning Review rated the business with a 7 out of 10 for their customer service satisfaction via email. The staff at the Endeavour Air Conditioning are generally quick to respond to initial online or email enquiries, with generally a more moderate response of a day or so to provide a fully digital quote in reply to a customer’s request for quotation.

Our customer service graph from our Endeavour Air Conditioning Review

The below graph shows the response time taken to respond to both initial email requests and to quote enquiries. Endeavour Air Conditioning generally respond within 6 hours, acknowledging receipt of an email request. They generally provide a quote within 24 – 48 hours of that initial request. This was a medium response result when compared to our other Sydney based installation companies.

Our Endeavour Air Conditioning Review response time graph

The image below is from our Sydney comparison page, providing a table outlining the customer service and responsive time ratings of our top 5 Sydney companies. As shown here, Endeavour Air Conditioning in the last column scored 3.5 out of 5 for overall customer service experience, demonstrating a strong customer service, and a medium response time when responding to customer enquiries.

Endeavour Air Conditioning Review overall customer service ratings

Our Endeavour Air Conditioning Review noted that the Sydney based air conditioning company services metropolitan Sydney, going as far as Manly, but prefers to leave the rural areas to the technicians servicing those areas specifically. Their days of operation are from Monday through to Friday, 8.30 am to 4.30pm.

The image below is an example of one of the many positive customer testimonials on the company website.

Air conditioning installation review customer testimonials
( Source: http://www.endeavouraircon.com.au/ )

Product range

We noted in our Endeavour Air Conditioning Review that the Sydney-based air conditioning installation company prefer and recommend Fujitsu as its number one brand, and it remains the company’s best-selling air conditioning system. The staff at Endeavour Air Conditioning do also recommend Daikin systems, and install Hatachi and Temperzone air conditioning systems as well, where it meets the requirements of the job.

The below image shows the recommended brands sold and installed by Endeavour Air Conditioning.

Endeavour Air Conditioning Review brands installed
( Source: http://www.endeavouraircon.com.au/ )

Technical expertise and experience

Endeavour Air Conditioning installs and repairs air conditioning systems, providing solutions for both residential and commercial properties, with a dedicated team in place to manage commercial enquiries, quotations and installations and service and maintenance call outs. They can install systems in apartments as well, advising customers that they may need to obtain prior approval from the property’s owner’s corporation.

The Sydney-based air conditioning installation company, Endeavour Air Conditioning, has a broad range of technical expertise in the air conditioning installation industry, backed by over 30 years in the business. Their technicians are proficient at installing and servicing split, reverse, inverter and multi air conditioning systems, including ducted heating and cooling systems. They do not install evaporative, hydronic or boiler systems, and as our Endeavour Air Conditioning Review notes, these systems are not commonly used or installed in Sydney with Sydney being too humid for evaporative systems. They also have the ARC tick, giving them the license to handle refrigerants, which is industry standard for companies installing air conditioning systems.

The picture below is taken from Endeavour Air Conditioning’s website, picturing their team outside their show room, where customers can view the different brands and various types of air conditioning systems that the company installs.

Endeavour Air Conditioning Review additional image
( Source: http://www.endeavouraircon.com.au/ )

Endeavour Air Conditioning’s products come with a 5 year comprehensive manufacturer warranty and a 5 year installation warranty. The technicians are up to date with current manufacturer’s deals and cash backs on offer, which occur in the busier periods during the winter months, and are willing to pass these on to their customers and recommend the best unit and prices to match their specific needs. As our Endeavour Air Conditioning Review noted, they only install systems that the company can supply themselves.

In summary, Endeavour Air Conditioning is one of the longest running air conditioning installation businesses of our top 5 rated air conditioning companies in Sydney, with 30 years of industry experience and expertise. They have generally high standards of customer service, with a dedicated customer service team to handle customer enquiries across both commercial and residential projects.

Overall, taking into account all the relevant decision making factors, our Endeavour Air Conditioning Review rated them 3 stars out of 5, as depicted in the image below from our Compare Air Conditioning Sydney comparison page, placing them amongst our top 5 rated businesses in the Sydney air conditioning installation industry.

Endeavour Air Conditioning Review star rating

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