Relevant Air and Water

Relevant Air & Water are a Sydney-based air conditioning installation company that install and repair air conditioning systems. Established in 2015, the company is the youngest of our top 5 ranked air conditioning installation companies in Sydney.

Relevant Air & Water are a Sydney-based air conditioning installation company that install and repair air conditioning systems.

Price

As our Relevant Air & Water Review team found, this air conditioning installation Sydney-based company’s prices tend to be a bit more expensive when compared to the other top 5 Sydney-based air conditioning installation companies. Although they do offer volume discounts to customers, providing them with the opportunity to receive a good discount for a volume of units purchased at once. The more units that are purchased, the cheaper the price per unit, reducing the price for purchases of multiple units.

Relevant Air & Water will review price match requests, and will try to match the price if they are able to. They will generally offer price matches if it is for model for model with the same specifications from one to the other. They do not make promises regarding price matches, and have a business requirement to visit the site first to check the customer’s installation requirements, before agreeing to or offering a price match on an air conditioning system.

Our top 5 Sydney-based air conditioning installation companies were compared in terms of cost effectiveness and the results are displayed in the graph below. Our Relevant Air & Water Review gave this air conditioning installation company a rating of 3 out of 5 for its cost effectiveness. This result ranks Relevant Air & Water in equal third place amongst our top 5 rated air conditioning installation companies in the Sydney-based industry, when compared on the factor of cost effectiveness.

Relevant Air & Water Review price graph

Quotation system

This Sydney-based air conditioning installation company was found by our Relevant Air & Water Review to provide customers with free on-site quotes, with no charge required upfront for the quotation. They also provide customers with quotes over the phone, once they fully understand the specifications of the installation, with quotes being subject to change upon site inspection.

It is important to note, as our Relevant Air & Water Review team discovered, that Relevant Air & Water do not provide fully digital quotes, however their quotes are split by room or area so the customer can fully understand the requirements and the costs associated with installing air conditioning systems in the different areas in their property.

Customers are able to send in an inquiry for a quote via email through the company’s website. The quote is usually viewed by the director or senior sales staff member of Relevant Air & Water who will generally call the customer to ask further relevant and clarifying questions to gather all the facts about the customer’s requirements before providing the quote. Our Relevant Air & Water Review found the air conditioning installation Sydney-based company’s technical staff to be very knowledgeable and helpful, and willing and able to offer further explanation as to why a particular air conditioning system has been recommended.

The image below shows the online request form provided on the Relevant Air & Water website. Despite its title, this online form is not exclusively for service requests and there is an option to select a request for an obligation-free quote (or another repair/service required). Unlike some other online quotation forms, this one does not ask for a person’s personal air conditioning installation requirements or specific structural conditions of the space. It does, however, collect a person’s contact details and their preferred times to be contacted, which means that a person can quickly complete the form without the time or effort of researching specifics such as building materials. In turn, a staff member at Relevant Air & Water can respond at a convenient time, discuss specific requirements and questions with the interested person and then reply with a quote. Relevant Air & Water’s online request system, shown below, with its clear formatting and easy to follow layout, is a quick and effective form of communication between Relevant Air & Water and their potential customers.

Online form for Relevant Air & Water Review
(Source: http://www.relevantair.com.au/)

Financing

Through our Relevant Air & Water Review we found that the Sydney-based air conditioning installation company does not offer financing options to its customers. They require full payment to be presented at the completion of the installation of the air conditioning system.

Customer Service

Our Relevant Air & Water Review found the air conditioning installation company based in Sydney to have high standards of customer service, with the technicians being polite and very helpful on the phone from the first phone call. Customers’ phone calls are answered by a technician (the director), so they are immediately able to speak to a knowledgeable professional who can answer all their questions about their requirements and subsequent installation of the air conditioning systems they wish to purchase.

Through our Relevant Air & Water Review we rated the air conditioning installation Sydney-based company with an 8 out of 10 for their customer service experience provided over the phone. They quickly get to the point and ask all the relevant questions required to provide a quote, with the technician having a pleasant phone manner, making it easy for the customer to talk with him and ask questions about the installation.

The graph below depicts the rankings given to each of our top 5 Sydney-based air conditioning installation companies for their customer service performance when handling customer enquiries via email and over the phone. Our Relevant Air & Water Review rated the Sydney-based company with 7 out of 10 for the level of customer service exhibited in its capable management of email enquiries. Our review team were even more impressed by Relevant Air & Water’s customer service when handling customers’ phone requests, and reflected this satisfaction by giving the Sydney-based company a high rating of 8 out of 10. These scores for customer service satisfaction to both email and phone enquiries rank Relevant Air & Water as having medium results, when compared to the customer service performance of the other top 5 Sydney-based air conditioning installation companies.

Relevant Air & Water Review customer service graph

We found the staff at Relevant Air & Water to demonstrate a medium response time when responding to customer enquiries, with our Relevant Air & Water Review finding they generally respond to email enquiries within half a day’s timing, but can sometimes take up to a week to provide the full quote. Through our Relevant Air & Water Review we rated them with a 7 out of 10 for customer service experience and satisfaction via email.

The graph below sets out the response rates of our top 5 Sydney-based air conditioning installation companies to an online request for a quote. Our Relevant Air & Water Review found that the Sydney-based company generally takes 6 to 24 hours to acknowledge receiving an online request for a quote, a quick response time that was an overall medium result when compared to the other companies in our Sydney-based top 5. Our review team also found that Relevant Air & Water takes a lot longer, usually more than 4 days, to provide their customers with a quote, which is a slow response rate relative to the times it took the other companies in our comparison to provide a quote.

Relevant Air & Water Review response time graph

We also found the technicians at the Sydney-based air conditioning installation company to be concise and honest with the advice they provide to customers, which means customers know they can rely on the technician’s knowledge and expertise to give them the best advice for their specific requirements. When compared to the other top 5 air conditioning installation company based in Sydney, Relevant Air & Water demonstrated a high level of knowledge regarding the various brands and the suitability of their air conditioning systems, including their after sales and repair services.

The rows in the image below, taken from our larger Sydney Comparison Table, reflect how our top 5 air conditioning installation companies in the Sydney region were ranked for their overall customer service performance, as well as the overall speed of their replies to customer enquiries. Our Relevant Air & Water Review rated the company 3.8 out of 5 for customer service and found its response to customer enquiries was given at a medium rate. Both Relevant Air & Water’s ratings are considered medium results for the elements of customer service and response time, when compared to the results achieved for both these factors by our other top Sydney-based companies in the industry.

Air conditioning installation Sydney overall customer service ratings

Relevant Air & Water install & service air conditioning systems primarily in the Sydney metro area, but they can also go as far as Newcastle, Woolongong and the Blue Mountains as they do service rural areas as well as metro areas. Their days of operations are Monday to Friday from 7am to 4pm and they are closed on weekends.

Our Relevant Air & Water Review found a few votes on the company’s Facebook page rating them with a 5 our 5 for customer satisfaction. Through our review we rated them with a 3.8 out of 5 for their overall customer service satisfaction experience provided to their customers.

The testimonial in the image below is one that Relevant Air & Water has chosen to publish on its website. Of these reviews there is a recurring theme of high customer service satisfaction, with almost all the reviews paying particular praise to timing – whether it be the quick time it took for Relevant Air & Water workers to complete the service, the company’s ability to stick to “time frames” (as referred to in the review below) or their rapid problem-solving.

Relevant Air & Water Review customer testimonials
( Source: http://www.relevantair.com.au/ )

Product range

The air conditioning installation company based in Sydney was found by our Relevant Air & Water Review can install and repair any of the air-conditioning system brands. Their preferred brands are Mitsubishi Electric and Daikin systems, because of their good after-sales service and accessibility to extra parts when required. They also install and repair Fujitsu air conditioning systems.

On its website, Relevant Air & Water promotes its more than 15 year affiliation with Rheem Thermal, previously known as Accent Air. As authorised service agents Relevant Air & Water are specialists in Rheem Thermal / Accent Air air conditioning products and systems. This long-term dynamic gives Relevant Air & Water the experience and technical expertise to install and service Rheem Thermal / Accent Air products in the Sydney area and beyond, and also the access to any parts required should these products need to be repaired.

The image below, found on the Relevant Air & Water website, is an example of the types of air conditioning system units that this Sydney-based company is able to install and maintain for its customers.

Relevant Air & Water Review additional image
( Source: http://www.relevantair.com.au/ )

Technical expertise and experience

Relevant Air & Water install and repair air conditioning systems for both residential and commercial properties in both residential and commercial properties. They also do installations for apartments. The systems they handle include split, reverse, inverter, multi-systems, for both ducted heating and ducted heating and cooling, and hydronic boiler systems, although the latter is not their speciality. They also do industrial systems.

They have the ARC tick of approval which is important as it gives them the license to handle refrigerants.

Our Relevant Air & Water Review found the brands offered by the Sydney-based air conditioning installation company to come with a 5-year manufacturer warranty and a 3 month warranty on labour. They are happy and able to offer customers current manufacturer deals when they are available at the various brands’ discretion.

On the Relevant Air & Water webpage there is an image, shown below, of a man servicing an air conditioning unit. This is an illustration of some of the services Relevant Air & Water are able to provide for customers, for example, the worker in the image could be working on the installation process or on a maintenance or repair job.

Relevant Air & Water Review image from website
( Source: http://www.relevantair.com.au/ )

In summary, Relevant Air & Water, established in 2015, are the youngest operating air conditioning installation company in our top 5 rated companies in the Sydney area. They demonstrate sound knowledge of the installation and repair of various brands, are reliable and concise when providing advice and recommendations to customers and service both metro and some rural areas. Our Relevant Air & Water Review rated them with a 3.5 out of 5 for overall customer satisfaction, ranking them amongst our top 5 air conditioning and installation companies in Sydney.

The image below is of the final row of our larger Sydney Comparison Table, which displays the Compare Air Conditioning Ratings of each of our top 5 Sydney-based air conditioning installation companies. The Compare Air Conditioning Rating is a company’s overall rating, taking into consideration a broad range of relevant factors. Our Relevant Air & Water Review gave the Sydney-based company a Compare Air Conditioning Rating of 3.5 stars out of 5. This outcome ranks Relevant Air & Water in equal third position, which is a medium result when compared to the overall ratings achieved by the other Sydney-based air conditioning installation companies in our top 5.

Relevant Air & Water Review star rating