Absolute Cool Review

Price

Our Absolute Cool review found the company offers slightly higher than average pricing on their air conditioning products and installation services. Our review team highlights that this may be due to the company preferring and recommending to use supply and install Daikin air conditioning products. Daikin generally holds a slightly higher than standard pricing on their air conditioning products, due to their quality and longevity.

Absolute Cool only offers further price flexibility through special air conditioning manufacturers’ deals and promotions, with customers encouraged to ask one of the friendly and helpful Absolute Cool team members for further information about any current manufacturers’ promotions. A current promotion is seen in the image below from their website.

The company does not offer volume discounts to customers who purchase multiple air conditioning systems at the same time nor do they price match competitors quotes. The company believes that they offer their best price on their quality workmanship from the outset.

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Absolute Cool received a rating of 3.5 out 5 overall for their cost effectiveness.

Quotation system

At Absolute Cool, a customer can receive a quote either over the phone or by email, or by using one of their online forms on their webpage. The team are friendly and helpful in both methods of contact, however to receive a basic quote from the company by both methods took time. Email response times were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with most responses received after 4 days.

Again it is important to note, that quotes that are received from the Absolute Cool team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies. Absolute Cool offer obligation-free onsite quotes, where a team member will visit a customer’s premises and conduct a comprehensive evaluation, before offering expert advice on the most suitable heating and cooling solution.
The Absolute Cool’s “Request a Quote” form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

The second online form is a contact form, which customers can use to send a simple message to the company. The form is straightforward and easy to fill out, as seen in the image below.

As a general recommendation, the review team suggests to follow up any email or online form query or request for a quote with a phone call. This ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Absolute Cool does not have a formal payment plan option for their customers. Payment is generally required on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Absolute Cool management.

Customer Service

Our Absolute Cool review rated this Toowoomba-based air conditioning installation company with solid and good level of customer service. The Absolute Cool team were found to be friendly and helpful both during phone conversations and by email.

The Absolute Cool review team found it took time to obtain a quote from the company, whether it be by phone or email. However answers given by team members both over the phone and via email show that they have a very knowledgeable and a good understanding of the air conditioning industry.

Our Absolute Cool review team assessed the customer service performances of the Toowoomba -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies are displayed in the graph below.

The Absolute Cool review rated this Toowoomba-based company with solid scores in both modes of contact; scoring Absolute Cool, a great 8 out of 10 for their customer service by phone, and 6 out of 10 for their email customer service standards.

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories. Absolute Cool was rated similarly to one of top 5 Toowoomba-based companies, Zero Degrees in their customer service by phone category and close in their email customer service rating to Ace Air Conditioning and Refrigeration, a Toowoomba top 5 air conditioning installation company.

The Absolute Cool review, conducted phone calls to the company on a number of occasions. The phone calls were generally answered by knowledgeable and experienced staff members, who were willing to help customers with their questions. Email responses were brief, but contained all necessary information and answered customer queries. The written quotes received via email, were also of a basic nature and the Absolute Cool team prefer to conduct an onsite visit before providing a more detailed and exact quote.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. The first review category looks at the time it generally takes for the company to respond to a customer’s initial email request. The second review category assesses how long it normally takes for the Absolute Cool team to email back a prepared quote. Our Absolute Cool review found that the Toowoomba-based company provided email contact at a slow speed in both response categories. The initial response times to a customer’s email request and response rate in providing customers with a quote, was found to be on average being between generally after 4 days

As seen in the graph, Absolute Cool’s email response speeds were generally slightly slower than some of the top 5 air conditioning installation companies in the Toowoomba area. Our Absolute Cool review gave the Toowoomba-based company an overall customer service rating of 3.5 out of 5, a solid score, which is lower than the top 5 Toowoomba-based air conditioning companies, however still reflect good levels of customer service.

Absolute Cool is based in Toowoomba, and services the wider Darling Downs region. They complete both residential and commercial jobs in various towns in the area including: Gatton, Taroom, Goondiwindi and Warwick.

Online reviews for Absolute Cool show that customers with Absolute Cool rate their experience and customer service satisfaction well, with reviews on Google and Facebook. The average rating over both sites is a great 4.1 out of 5 stars, which is a competitive score in comparison to the top 5 Toowoomba-based air conditioning installation companies.

The two customer testimonial presented below is from the company’s web page, with the customers commenting on their positive experience with the company. The customers seemed more than pleased with the service they received from Absolute Cool.

The next customer testimonials are from the company’s Facebook page. The customers gave the company a 5 out of 5 stars rating. The customers’ commented on the Absolute Cool team’s punctuality, cleanliness and workmanship. The customer is happy to recommend the company to others.

Product Range

Absolute Cool offer a range of air conditioning brands to their customers, however are specialist Daikin dealers as seen in the image below.

Absolute Cool are proud to be one of regional Queensland’s largest Daikin dealer as they believe Daikin is a reputable brand with reliability, an extensive range and back-up service and support. Daikin is also approved by the National Asthma Council. The image below is from the company’s website, which highlights the special qualities of Daikin products.

Although Absolute Cool only offer a limited range of heating and cooling systems, the split and ducted systems they have on offer are perfect for the climate and environment in Toowoomba. This is similar to other Toowoomba-based air conditioning installation companies.

Technical expertise and experience

Absolute Cool is a reputable air conditioning installation company in the Toowoomba market. The company however is well established, with over 20 years in operation. Absolute Cool specialises in air conditioning and ventilation systems for a range of clients in Toowoomba and across the Darling Downs region.

The Absolute Cool managements pride themselves on employing qualified air conditioning technicians to assess customers’ personal needs, and ensure year round benefits and efficiency. They only work with fully licensed electrical sub-contractors, who possess a complete Electrical Contractors Licence for the electrical component of air-conditioning work. This means the electrical side of customer installations is fully insured and under warranty.

All of the Absolute Cool technicians have both their National Police/Crime Check and Qld Working With Children Positive Notice. This is part of the company’s policy and processes to ensure technicians visiting vulnerable sites (such as child care centres) remain within requirements. They also employ fully qualified refrigeration and air conditioning mechanics, which means they are knowledgeable and fully qualified to complete installation and repairs.

Absolute Cool holds membership in a number of industry bodies including the QBSA and RACCA. All Absolute Cool air conditioning staff are CFC accredited and hold Restricted Electrical Licenses. Absolute Cool is accredited with the Australian Refrigeration Council Ltd (ARC) and are also Qld Masterbuilders, in their 20th year of membership. With a fully licensed company and employees, Absolute Cool customers can have the peace of mind that the warranty remains intact, as specialists with recognised National Accreditation completed the work.

Absolute Cool offers a 1 year installation warranty and a 5 year manufacturer’s warranty. Everything that Absolute Cool installs is covered by a warranty and in the unlikely event that something should go wrong, their friendly team will return to attend to the problem immediately.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Absolute Cool‘s installation warranty coverage is lower to all of the top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage. Our review team however highlight the fact that problems with installation generally arise soon after installation is completed, so the 1 year installation warranty is still a great protection offer.

In summary, our Absolute Cool review team found Absolute Cool to be just outside the top 5 air conditioning installation companies in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, with a wide service area, high online review ratings, knowledgeable and fully licensed staff, good customer service by phone and offer air conditioning manufacturers’ specials and promotions. However the company provides slow email response times to customer inquiries by email, slightly higher than standard pricing and no weekend services.

After conducting the comprehensive review of the Absolute Cool company, our review team rated Absolute Cool as being just outside the top 5 Toowoomba-based air conditioning installation companies. Absolute Cool was found to be a great option for customers in the Toowoomba and surrounding area, who require the supply and install, repair or maintenance of heating and split or ducted air conditioning systems.

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.