Alpine Refrigeration Review

Alpine Refrigeration is a locally owned and operated air conditioning installation company, who offer heating and cooling solutions for both residential and commercial customers. With a branch in Toowoomba, Alpine Refrigeration is a multi-branch, reputable company, who has been in the air conditioning industry since 1979. The Compare Air Conditioning review team conducted a thorough assessment of the company of a number of review categories considered fundamental to a successful air conditioning installation company. The results from the review were then compared with other Toowoomba-based air conditioning installation companies. Our review team found Alpine Refrigeration performed outstanding in a number of review categories and was rated as being the top air conditioning installation company in Toowoomba.

Alpine Refrigeration offers air conditioning services as well as electrical and refrigeration, services to all Toowoomba suburbs and surrounding areas. The company not only offers air conditioning installation, but also the design and construction commercial, industrial and residential projects for both air conditioning and refrigeration. Their range of heating and cooling systems includes split systems and ducted systems for domestic customers.

Alpine Refrigeration proudly describe their company aim to provide quality refrigeration and air-conditioning products and services in a reputable, responsive and reliable manner, in accordance with environmental and occupational health and safety guidelines. Alpine Refrigeration provides sales, service and project design to local commercial and domestic clients throughout Southern & Western Queensland, including Toowoomba.


One of the greatest strengths of the Alpine Refrigeration company is their great customer service. Compare Air Conditioning review team found Alpine Refrigeration team members friendly and helpful at all times. The customer service experienced by our review team was found to be of a high standard, with great follow up service.

Other great features of the Alpine Refrigeration company are their affordable pricing and price flexibility. The company offers free onsite quotes for services and strives to competitively provide air conditioning solutions to suit all customer budgets and lifestyles. Even with their reasonable and affordable pricing, the company offers further discounting through special offers and promotions as well as price matching and discounts on multiple system purchases. When awarding Alpine Refrigeration as the top air conditioning installation company in Toowoomba, the review team highlighted that they provide fast and high quality services at competitive prices.

The company recommends and prefers to supply and install Daikin, Fujitsu and Mitsubishi Electric air conditioning products to its customers, however the Alpine Refrigeration team can supply, install or service any of the other major air conditioning brands, however are not warranty agents for other brands. Alpine Refrigeration is not a specialist air conditioning company, as they also offer a wide range of electrical and refrigeration services to their customers. Alpine Refrigeration also do not offer a wide range of different air conditioning solutions to their customers. For their domestic customers they only offer split and ducted systems, which however are the most common types of air conditioning and best suited to the Toowoomba environment and climate. The company only offers services during business hour and do not offer weekend service to their customers.

The Alpine Refrigeration review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customer testimonials were found to be mostly positive with customers detailing experiences with the Alpine Refrigeration company as being quick and reliable service, with helpful and friendly staff.

Alpine Refrigeration strives to make each and every job exceed the required industry standards, ensuring that every customer is satisfied by the work that the company does.

Price

Our Alpine Refrigeration review, found the company offers a standard and affordable pricing range for both their air conditioning products and installation services. The Alpine Refrigeration review found their pricing to be competitive, in comparison to other air conditioning installation companies in the Toowoomba area and the prices were generally on par or below standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Alpine Refrigeration offers flexibility on their pricing through air conditioning manufacturers’ special deals and offers. If there is a current manufacturers’ promotion, the Alpine Refrigeration team will advise at the time of quoting. A current promotion can be seen in the image below.

Alpine Refrigeration Review Birthday and Specials
( Source: https://www.alpinerefrigeration.com.au/)

The company is also open to further price discounting through volume discounts and price matching. For volume discounts customer will need to purchase multiple air conditioning at the same time and discounts on price matching of competitors quotes will only be relation to the supply price of the air conditioning system.

This Toowoomba-based air conditioning installation company was found to have an affordable and average pricing range, which was similar to three of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Alpine Refrigeration received a great rating of 4.5 out 5 overall for their cost effectiveness, a great result in comparison to our other Toowoomba-based air conditioning installation companies.

Alpine Refrigeration Review Cost Effectiveness Graph

The cost effectiveness and price range of Alpine Refrigeration was measured based on quotes received by our Alpine Refrigeration review team. The company was found to have reasonable and affordable pricing on their products and services and this was one of the reasons that the company received the top air conditioning installation company in Toowoomba area.

Quotation system

At Alpine Refrigeration, a customer can receive a quote either over the phone or by using the online contact form. The team are friendly and helpful in this area and were found to quote reasonable and affordable pricing. Our review team highlights that it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Toowoomba-based air installation companies.

The Alpine Refrigeration review team found the phone to be the fastest way to receive a basic quote, however the team are also very responsive to email requests, with most responses for quotes received within 24 hours.

The Alpine Refrigeration website does not offer an email address for customers to contact, however customer can use the online contact form on their website. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients. The company’s contact form can be seen in the image below. It is a simple and easy form to fill out.

Alpine Refrigeration Review Contact
( Source: https://www.alpinerefrigeration.com.au/)

Financing

Alpine Refrigeration offers finance payment plans for their customers through Certegy Ezi-Pay, which is a leading provider of retail interest-free finance options. This financing option is not advertised on the company website, so customers are advised to approach the friendly team at Alpine Refrigeration for more information regarding their financing options.

Customer Service

The Alpine Refrigeration review team rated this Toowoomba-based air conditioning installation company highly on their level of customer service. At all times, the Alpine Refrigeration team were found to be professional and friendly, assisting customer with their queries and providing genuine and informative responses to questions. Customers can expect to immediately or within a short timeframe to able to speak with a knowledgeable team member who can answer technical questions and their email response times to customer inquiries and quotes, were found to be very fast.

The Alpine Refrigeration review team found that either via phone, online form or email were effective and speedy ways to receive a quote from this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Alpine Refrigeration review team assessed the customer service performances of the Toowoomba-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Toowoomba -based air conditioning companies are displayed in the graph below.

Our Alpine Refrigeration review rated this Toowoomba-based company with very high scores in both modes of contact; scoring Alpine Refrigeration, 9 out of 10 for their customer service by phone, and 9 out of 10 for their response to customer email inquiries.

Alpine Refrigeration Review Customer Service graph

Alpine Refrigeration recorded the highest scores for both methods of contact and reflects a very impressive level of customer service and also was an additional reason why Alpine Refrigeration was awarded to be the top air conditioning installation company in the Toowoomba area. Their customer service by phone score was similar to three of the other top 5 air conditioning installation companies in Toowoomba. The email customer service score was similar to two of the other top 5 companies and higher than remaining two other companies in the top 5 Toowoomba-based companies.

In the Alpine Refrigeration review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Email responses were shown to reflect considerable time in answering questions and providing all of the relevant information to customers, with email follow up communication received after a quote was sent. This is a bonus customer service standard as not all companies assessed by our Compare Air Conditioning review team provided follow up customer service.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Alpine Refrigeration review found that the Toowoomba-based company was the fastest companies in both response categories, with their initial response time to an email request received generally within 6 hours and their response rate in providing customers with a quote on average being within 24 hours.

Alpine Refrigeration Review Response Times graph

As seen in the graph Alpine Refrigeration response times were faster than most of the other top 5 air conditioning installation companies in the Toowoomba area.

Our Alpine Refrigeration review gave the Toowoomba-based company an outstanding score of 4.5 out of 5 for its overall customer service performance, a result in comparison which is similar to two of the other top 5 Toowoomba-based air conditioning companies, reflecting their competitive and high quality customer service standards.

Alpine Refrigeration services the city of Toowoomba and can provide services to customers to surrounding areas in Southern and Western Queensland. The company is a multi-branch company with three locations in Southern Queensland, in Roma, Toowoomba & Gatton.The branch locations can be seen in the image below from their website. The company generally offers their services during business hours and not over the weekend.

Alpine Refrigeration Review Branches
( Source: https://www.alpinerefrigeration.com.au/)

Online reviews for Alpine Refrigeration show customers with Alpine Refrigeration rate their experience and customer service satisfaction highly, with reviews on Google and Facebook. The average satisfaction rating across these sites is an outstanding 5 out of 5 stars, which is a great score in comparison to our other top 5 Toowoomba-based air conditioning installation companies.

The customer testimonials presented below is from the company’s website, with the customers commenting on their positive experience with the company. The customers make mention of an amazing level of customer service, easy quotation system and speedy responses times.

Alpine Refrigeration Review Testimonials 1
Alpine Refrigeration Review Testimonials 2
( Source: https://www.alpinerefrigeration.com.au/)

Product Range

Our Alpine Refrigeration review found that the company recommends to its customers and prefers to supply and install Daikin, Fujitsu and Mitsubishi Electric air conditioning products, for their domestic customers. The Alpine Refrigeration team however can provide, install and service any of the leading brands as requested by the customer, however are not warranty agents for other brands.

Alpine Refrigeration Review Brands
( Source: https://www.alpinerefrigeration.com.au/)

Technical expertise and experience

Alpine Refrigeration has been a locally owned and operated business for over 40 years. The company strives to make sure that each and every service exceeds the required industry standards, ensuring that every customer is satisfied by the work that Alpine does. The company prides itself on providing a safe environment and practice occupationally sound practices within the workplace and every project.

Alpine Refrigeration is a multi-branch air conditioning installation, with branches in Toowoomba, Gatton and Roma, with their vans carry the company logo, as seen in the image below.

Alpine Refrigeration Review Van
( Source: https://www.alpinerefrigeration.com.au/)

Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices. They aim to safe environment and practice occupationally sound practices within the workplace and every project. Alpine Refrigeration strives to make each and every service exceed the required industry standards, ensuring that every customer is satisfied by the work that the company does. Their Accreditation and Licensing certifications are proudly displayed on their website, as seen in the image below.

Alpine Refrigeration Review Accrediation
( Source: https://www.alpinerefrigeration.com.au/about)

Alpine Refrigeration offers a 5 year installation warranty and a 5 year manufacturer’s warranty, which is similar to other Toowoomba-based companies. The number of years that the installation warranties covers for our top 5 Toowoomba -based air conditioning companies are presented below. Alpine Refrigeration‘s installation warranty coverage is comparable to the other top 5 Toowoomba-based air conditioning installation company warranties, in terms of years of coverage.

Alpine Refrigeration Review warranty Graph

In summary, our Alpine Refrigeration review found Alpine Refrigeration to be the number one air conditioning installation company in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, with a great level of customer service standards, safe workplace practises, fast response times and affordable pricing. The company offers free quotes and strives to provide a wide range of services to suits customers individual needs.

Our review team rated Alpine Refrigeration as being the top Toowoomba-based air conditioning installation company due to its amazing features and qualities, as well their outstanding results from our Compare Air Conditioning review. Alpine Refrigeration was found to provide a fast and quality service at competitive prices and a great “after care” customer service. The Alpine Refrigeration review team believe that this company is one of the best options for commercial and domestic customers in the Toowoomba area, who require the installation of split and ducted air conditioning systems.

Alpine Refrigeration Review city comparison graph

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.

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